PFD report

James CAMPION · Prevention of Future Deaths report

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Issued 20 Dec 2023•Liverpool and the Wirral

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Insufficient ambulance service capacity during periods of high demand
    Part of recurring concern: Delays in ambulance attendancePart of recurring concern: Insufficient ambulance service capacity for emergency calls
  2. Delays in ambulance dispatch
    Part of recurring concern: Delays in ambulance attendancePart of recurring concern: Failure to dispatch emergency responders promptly to serious incidents
  3. Delays in triaging emergency calls involving threats of overdose
    Part of recurring concern: Telephone triage that is unreliable and can delay necessary carePart of recurring concern: Unreliable ambulance call triage and re-triagePart of recurring concern: Unsafe emergency call handling
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Deliver new ambulances and specialist mental health vehicles.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 28 December 2023.
  2. Action

    Publish a delivery plan to recover urgent and emergency care services and improve waiting times.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 28 December 2023.
  3. Action

    Increase the ambulance workforce and plan to add up to 15,600 paramedics through the NHS Long Term Workforce Plan.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 28 December 2023.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient ambulance service capacity during periods of high demand

Wider context from the report

“The delay in triaging the call made by Mr Campion threatening to take an overdose resulted in him taking the overdose. The delay in the ambulance dispatch prevented Mr Campion receiving medical treatment and further psychiatric assistance. The outcome for Mr Campion has been adversely impacted due to the demand on the ambulance service . At the time of the 999 call on 21st July 2022 NWAS were operating at Level 4 of the Plan (PSP) experiencing high demand, acute pressures and high numbers of waiting calls. The options for the emergency services were extremely limited and an ambulance was deployed at the earliest opportunity. Consideration be given to how to support the Ambulance and Mental Health Services in fulfilling the NHS long-term plan for Mental Health, in particular Mental Health Practitioners in Ambulance control rooms. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance; Insufficient ambulance service capacity for emergency calls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in ambulance dispatch

Wider context from the report

“The delay in triaging the call made by Mr Campion threatening to take an overdose resulted in him taking the overdose. The delay in the ambulance dispatch prevented Mr Campion receiving medical treatment and further psychiatric assistance. The outcome for Mr Campion has been adversely impacted due to the demand on the ambulance service . At the time of the 999 call on 21st July 2022 NWAS were operating at Level 4 of the Plan (PSP) experiencing high demand, acute pressures and high numbers of waiting calls. The options for the emergency services were extremely limited and an ambulance was deployed at the earliest opportunity. Consideration be given to how to support the Ambulance and Mental Health Services in fulfilling the NHS long-term plan for Mental Health, in particular Mental Health Practitioners in Ambulance control rooms. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance; Failure to dispatch emergency responders promptly to serious incidents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in triaging emergency calls involving threats of overdose

Wider context from the report

“The delay in triaging the call made by Mr Campion threatening to take an overdose resulted in him taking the overdose. The delay in the ambulance dispatch prevented Mr Campion receiving medical treatment and further psychiatric assistance. The outcome for Mr Campion has been adversely impacted due to the demand on the ambulance service . At the time of the 999 call on 21st July 2022 NWAS were operating at Level 4 of the Plan (PSP) experiencing high demand, acute pressures and high numbers of waiting calls. The options for the emergency services were extremely limited and an ambulance was deployed at the earliest opportunity. Consideration be given to how to support the Ambulance and Mental Health Services in fulfilling the NHS long-term plan for Mental Health, in particular Mental Health Practitioners in Ambulance control rooms. ”

Is this part of a recurring concern?

Yes — Telephone triage that is unreliable and can delay necessary care; Unreliable ambulance call triage and re-triage; Unsafe emergency call handling.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver new ambulances and specialist mental health vehicles.

Verbatim wording from the response

“Your report highlights that North West Ambulance Service (NWAS) was under high demand at the time of the incident. A primary aim of our delivery plan is to boost ambulance capacity. Ambulance services received £200 million of additional funding in 2023/24 to expand capacity and improve response times, and we are maintaining this additional capacity in 2024/25. This is alongside the delivery of new ambulances and specialist mental health vehicles. With more ambulances on the road, patients will receive the treatment they need more swiftly.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 28 December 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish a delivery plan to recover urgent and emergency care services and improve waiting times.

Verbatim wording from the response

“The Department recognises the significant pressure the urgent and emergency care system is facing. That is why we published our Delivery plan for recovering urgent and emergency care services, which aims to deliver sustained improvements in waiting times. Our ambitions for this year are to improve A&E waiting times to 78% of patients to be admitted, transferred, or discharged from A&E within four hours by March 2025, and to reduce Category 2 ambulance response times to 30 minutes on average across this fiscal year. The plan is available at: www.england.nhs.uk/wp-content/uploads/2023/01/B2034-delivery-plan-for-recovering-urgent-and-emergency-care-services.pdf”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 28 December 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase the ambulance workforce and plan to add up to 15,600 paramedics through the NHS Long Term Workforce Plan.

Verbatim wording from the response

“We have also made significant investments in the ambulance workforce – the number of NHS ambulance staff and support staff has increased by over 50% since 2010. To help ensure we have the ambulance workforce to meet the future demands on the service, the NHS Long Term Workforce Plan sets out plans to boost the number of paramedics by up to 15,600 to deliver services in ambulance and other care settings.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 28 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy mental health professionals in 999 call centres and clinical assessment services to direct people in crisis to appropriate care.

Verbatim wording from the response

“To supplement this new NHS111 offer, we are also deploying mental health professionals in 999 call centres and clinical assessment services to help ensure that people experiencing a mental health crisis are directed towards appropriate services.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 28 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain additional ambulance capacity funded to expand availability and improve response times.

Verbatim wording from the response

“Your report highlights that North West Ambulance Service (NWAS) was under high demand at the time of the incident. A primary aim of our delivery plan is to boost ambulance capacity. Ambulance services received £200 million of additional funding in 2023/24 to expand capacity and improve response times, and we are maintaining this additional capacity in 2024/25. This is alongside the delivery of new ambulances and specialist mental health vehicles. With more ambulances on the road, patients will receive the treatment they need more swiftly.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 28 December 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Support specialised mental health ambulances with practitioners trained to advise and treat people with co-occurring physical and mental health needs.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 28 December 2023.
  2. 2

    Increase NHS111 staffing, call-taking capacity and clinical advice capacity through additional investment.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 28 December 2023.
  3. 3

    Make emergency mental health support available through NHS111 everywhere in England, with assessment and onward referral where appropriate.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 28 December 2023.
  4. 4

    Provide capital investment for urgent and emergency mental health infrastructure schemes, including crisis facilities, emergency departments and crisis lines.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 28 December 2023.
  5. 5

    Roll out specialised mental health ambulances across the country.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 28 December 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support specialised mental health ambulances with practitioners trained to advise and treat people with co-occurring physical and mental health needs.

Verbatim wording from the response

“In addition, we are providing £150 million of capital investment for mental health urgent and emergency care infrastructure over 2023/24 and 2024/25. This includes investment into a range of wider local mental health infrastructure schemes, including new and improved crisis cafes, crisis houses, health-based places of safety and improvements to emergency departments and crisis lines. Over 160 schemes have been allocated funding by NHS England so far and 99 have been completed. The funding will also provide for specialised mental health ambulances which will be rolled out across the country – and be supported by practitioners trained to provide advice and treatments in cases of co-occurring physical and mental health issues.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 28 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase NHS111 staffing, call-taking capacity and clinical advice capacity through additional investment.

Verbatim wording from the response

“The Government also invested £98 million into NHS111 in 2021/22 to boost staff numbers, increasing call taking and clinical advice capacity, helping patients at home and avoiding unnecessary ambulance calls and conveyances to A&E. This was followed in 2022-23 with an extra £50 million to support additional NHS111 capacity.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 28 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make emergency mental health support available through NHS111 everywhere in England, with assessment and onward referral where appropriate.

Verbatim wording from the response

“The Government is committed to improving urgent mental health services. We have now made emergency mental health support through NHS111 available everywhere in England. For those with severe needs or in crisis, 24/7 urgent mental health helplines are already available in all areas of the country. These crisis lines currently take around 200,000 calls a month. Linking these through to NHS111 will provide a consistent route for people to access support across the country. Delivering this commitment will enable anyone experiencing mental health crisis to access assessment and, if appropriate, onward referral and treatment at any time of the day by calling NHS111.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 28 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide capital investment for urgent and emergency mental health infrastructure schemes, including crisis facilities, emergency departments and crisis lines.

Verbatim wording from the response

“In addition, we are providing £150 million of capital investment for mental health urgent and emergency care infrastructure over 2023/24 and 2024/25. This includes investment into a range of wider local mental health infrastructure schemes, including new and improved crisis cafes, crisis houses, health-based places of safety and improvements to emergency departments and crisis lines. Over 160 schemes have been allocated funding by NHS England so far and 99 have been completed. The funding will also provide for specialised mental health ambulances which will be rolled out across the country – and be supported by practitioners trained to provide advice and treatments in cases of co-occurring physical and mental health issues.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 28 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out specialised mental health ambulances across the country.

Verbatim wording from the response

“In addition, we are providing £150 million of capital investment for mental health urgent and emergency care infrastructure over 2023/24 and 2024/25. This includes investment into a range of wider local mental health infrastructure schemes, including new and improved crisis cafes, crisis houses, health-based places of safety and improvements to emergency departments and crisis lines. Over 160 schemes have been allocated funding by NHS England so far and 99 have been completed. The funding will also provide for specialised mental health ambulances which will be rolled out across the country – and be supported by practitioners trained to provide advice and treatments in cases of co-occurring physical and mental health issues.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 28 December 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026