PFD report

Carole MCQUINN · Prevention of Future Deaths report

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Issued 19 Jul 2023•North Yorkshire and York

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
10

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised10

  1. Failure to record post-discharge infection concerns
    Part of recurring concern: Unreliable management of post-discharge infection risks
  2. Failure to record clinical observations during hospital attendance
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  3. Failure to record inter-hospital clinical communications
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care recordsPart of recurring concern: Unreliable multi-agency communication procedures
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Present the case to surgical colleagues at a Surgical Clinical Governance meeting.

    Stated by York and Scarborough Teaching Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 21 July 2023.
  2. Action

    Draft and send a patient safety briefing to all staff on documenting clinician communications.

    Stated by York and Scarborough Teaching Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 21 July 2023.
  3. Action

    Update and disseminate clinical record-keeping guidance to clinical staff.

    Stated by York and Scarborough Teaching Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 21 July 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The Trust has no record or recollection of any communication from York Hospital about the deceased’s admission.

    Stated by Leeds Teaching Hospitals NHS TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record post-discharge infection concerns

Wider context from the report

“2. Trust staff interacting with the deceased and her daughter regarding infection concerns arising in the post-discharge period between 21/4/22 and 3/5/22 made no records of the same. Nursing staff were shown photographs of the deceased's drain site, and issued stoma bags and a swab to her daughter for suspected infection, but did not flag this development to the treating team or make arrangements for the results of the swabs to be reviewed. No clinical observations of the deceased were recorded when she attended the hospital on 3/5/22. The swab result did not come to anyone's attention or get reviewed until the deceased's daughter flagged the issue to staff on 3/5/22. These omissions led to missed opportunities for earlier assessment and treatment of the deceased. ”

Is this part of a recurring concern?

Yes — Unreliable management of post-discharge infection risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record clinical observations during hospital attendance

Wider context from the report

“2. Trust staff interacting with the deceased and her daughter regarding infection concerns arising in the post-discharge period between 21/4/22 and 3/5/22 made no records of the same. Nursing staff were shown photographs of the deceased's drain site, and issued stoma bags and a swab to her daughter for suspected infection, but did not flag this development to the treating team or make arrangements for the results of the swabs to be reviewed. No clinical observations of the deceased were recorded when she attended the hospital on 3/5/22. The swab result did not come to anyone's attention or get reviewed until the deceased's daughter flagged the issue to staff on 3/5/22. These omissions led to missed opportunities for earlier assessment and treatment of the deceased. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record inter-hospital clinical communications

Wider context from the report

“3. The deceased had an emergency admission to York Hospital on 4/5/22 with suspected intra-abdominal sepsis. A York doctor was verbally tasked with communicating with the surgical team at Leeds to report back on a comparison of CT scans from both hospitals. No record of this contact - which was verbally reported in positive terms - was made by either hospital and no evidence could be provided as to who had spoken to whom and in what terms. Further, despite the lengthy and complex treatment the deceased had undergone in Leeds, and her attendance there the day prior to admission to York, no contact was made by the treating team at York with the treating team at Leeds, to allow for additional specialist input into the deceased's management and consideration of possible transfer of care. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records; Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to arrange follow-up appointments at discharge

Wider context from the report

“1. The deceased was discharged from hospital on the evening of 20th April 2022 with no discharge note, medications or follow-up appointment. I heard evidence that evening discharges are a cause for concern for the Trust itself, and that while consideration is being given to ensuring follow-up appointments are set on discharge, this is not yet currently in place. Trust staff were falsely reassured in this case that the deceased had this safety net in place when she did not. ”

Is this part of a recurring concern?

Yes — Failure to provide timely and adequate follow-up after discharge; Unreliable arrangement and communication of patient appointments and follow-up.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to escalate suspected infection concerns to the treating team

Wider context from the report

“2. Trust staff interacting with the deceased and her daughter regarding infection concerns arising in the post-discharge period between 21/4/22 and 3/5/22 made no records of the same. Nursing staff were shown photographs of the deceased's drain site, and issued stoma bags and a swab to her daughter for suspected infection, but did not flag this development to the treating team or make arrangements for the results of the swabs to be reviewed. No clinical observations of the deceased were recorded when she attended the hospital on 3/5/22. The swab result did not come to anyone's attention or get reviewed until the deceased's daughter flagged the issue to staff on 3/5/22. These omissions led to missed opportunities for earlier assessment and treatment of the deceased. ”

Is this part of a recurring concern?

Yes — Unreliable management of post-discharge infection risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide discharge medications

Wider context from the report

“1. The deceased was discharged from hospital on the evening of 20th April 2022 with no discharge note, medications or follow-up appointment. I heard evidence that evening discharges are a cause for concern for the Trust itself, and that while consideration is being given to ensuring follow-up appointments are set on discharge, this is not yet currently in place. Trust staff were falsely reassured in this case that the deceased had this safety net in place when she did not. ”

Is this part of a recurring concern?

Yes — Failure to ensure patients receive the correct prescribed medication at hospital discharge; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of discharge notes

Wider context from the report

“1. The deceased was discharged from hospital on the evening of 20th April 2022 with no discharge note, medications or follow-up appointment. I heard evidence that evening discharges are a cause for concern for the Trust itself, and that while consideration is being given to ensuring follow-up appointments are set on discharge, this is not yet currently in place. Trust staff were falsely reassured in this case that the deceased had this safety net in place when she did not. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge documentation; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure swab results are reviewed

Wider context from the report

“2. Trust staff interacting with the deceased and her daughter regarding infection concerns arising in the post-discharge period between 21/4/22 and 3/5/22 made no records of the same. Nursing staff were shown photographs of the deceased's drain site, and issued stoma bags and a swab to her daughter for suspected infection, but did not flag this development to the treating team or make arrangements for the results of the swabs to be reviewed. No clinical observations of the deceased were recorded when she attended the hospital on 3/5/22. The swab result did not come to anyone's attention or get reviewed until the deceased's daughter flagged the issue to staff on 3/5/22. These omissions led to missed opportunities for earlier assessment and treatment of the deceased. ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical investigation results are reliably available, interpreted and acted upon.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to seek specialist input from the Leeds treating team

Wider context from the report

“3. The deceased had an emergency admission to York Hospital on 4/5/22 with suspected intra-abdominal sepsis. A York doctor was verbally tasked with communicating with the surgical team at Leeds to report back on a comparison of CT scans from both hospitals. No record of this contact - which was verbally reported in positive terms - was made by either hospital and no evidence could be provided as to who had spoken to whom and in what terms. Further, despite the lengthy and complex treatment the deceased had undergone in Leeds, and her attendance there the day prior to admission to York, no contact was made by the treating team at York with the treating team at Leeds, to allow for additional specialist input into the deceased's management and consideration of possible transfer of care. ”

Is this part of a recurring concern?

Yes — Failure to obtain timely specialist clinical advice when local expertise is insufficient; Inadequate coordination between hospitals during patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Safety hazard associated with evening hospital discharges

Wider context from the report

“1. The deceased was discharged from hospital on the evening of 20th April 2022 with no discharge note, medications or follow-up appointment. I heard evidence that evening discharges are a cause for concern for the Trust itself, and that while consideration is being given to ensuring follow-up appointments are set on discharge, this is not yet currently in place. Trust staff were falsely reassured in this case that the deceased had this safety net in place when she did not. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present the case to surgical colleagues at a Surgical Clinical Governance meeting.

Verbatim wording from the response

“Number | Recommendation | Action | Lead | Completion Date | Evidence Required 1 | Raise awareness amongst all clinicians of the need to document discussions and communications between clinicians within and external to the Trust | Patient Safety Briefing to be drafted and sent to all staff | Patient Safety Lead | September 2023 | Copy of briefing 2 | Ensure Trust policy and guidance is clear on requirements for clinical record keeping | Review and update of Trust guidance on clinical record keeping | Head of Information Governance | February 2024 | Policy/guidance published and awareness raised 3 | Raise awareness of this case amongst surgical colleagues to stress the importance of recording communications | Case is presented at Surgical Clinical Governance meeting | Consultant Surgeon | October 2023 | Minutes of meeting”

Source location

Response from York and Scarborough Teaching Hospitals NHS Foundation Trust
Page 2 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Draft and send a patient safety briefing to all staff on documenting clinician communications.

Verbatim wording from the response

“Number | Recommendation | Action | Lead | Completion Date | Evidence Required 1 | Raise awareness amongst all clinicians of the need to document discussions and communications between clinicians within and external to the Trust | Patient Safety Briefing to be drafted and sent to all staff | Patient Safety Lead | September 2023 | Copy of briefing 2 | Ensure Trust policy and guidance is clear on requirements for clinical record keeping | Review and update of Trust guidance on clinical record keeping | Head of Information Governance | February 2024 | Policy/guidance published and awareness raised 3 | Raise awareness of this case amongst surgical colleagues to stress the importance of recording communications | Case is presented at Surgical Clinical Governance meeting | Consultant Surgeon | October 2023 | Minutes of meeting”

Source location

Response from York and Scarborough Teaching Hospitals NHS Foundation Trust
Page 2 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and disseminate clinical record-keeping guidance to clinical staff.

Verbatim wording from the response

“On review of this matter it became apparent that the Trust’s clinical record-keeping guidance was out of date. This was already on the work plan to be updated and will now be expedited. Once the guidance is finalised it will be shared with all clinical staff.”

Source location

Response from York and Scarborough Teaching Hospitals NHS Foundation Trust
Page 1 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Contact York surgical colleagues to explain communication arrangements and discuss measures to prevent similar coordination failures.

Verbatim wording from the response

“Since the death, and in response to your report, senior members of the team have made contact with colleagues in the surgical team in York to explain the arrangements in place and to discuss the issues raised by this case so that both trusts can work together to avoid similar problems arising in the future.”

Source location

Response from Leeds Teaching Hospitals NHS Foundation Trust
Page 4 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use Patient Pass to coordinate and record referrals, information requests and advice between hospitals and specialist departments.

Verbatim wording from the response

“Since this death the AMS CSU has started to use new IT software (Patient Pass) to improve coordination and recording of requests for information and advice. Patient Pass is a two-way messaging tool that is used to facilitate referrals and improve communication between hospitals and specialist departments. It is relied on by a number of specialist teams in LTHT to speed up referrals and support clinical process reliability. It improves record keeping as details of referrals and responses are automatically saved onto patients’ PPM+ records and it also provides the organisation with a full audit trail for information governance purposes.”

Source location

Response from Leeds Teaching Hospitals NHS Foundation Trust
Page 4 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff to record recent post-discharge contacts, advice, investigations and clinicians in PPM+, and forward review requests to outpatient teams.

Verbatim wording from the response

“The problems that arose in this case have been discussed at ward meetings. Staff have been instructed that all contact with recently discharged patients and their relatives must be recorded on the Trust’s electronic case record system PPM+ for the first 7 days after discharge at least. Notes made must include details of advice given, any investigations undertaken or arranged and the clinicians involved. Staff have also been informed that requests for advice or review should be forwarded to the outpatient team to facilitate early face to face assessment, coordination of any additional investigations, formal review of results and appropriate communication with the patient and family members afterwards.”

Source location

Response from Leeds Teaching Hospitals NHS Foundation Trust
Page 3 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a quality-improvement collaborative supporting earlier ward discharges and monthly tracking of discharge performance and EDAN provision.

Verbatim wording from the response

“The Trust recognises the difficulties that can arise when patients leave hospital late on the day of discharge and it is committed to improving discharging practice throughout the organisation. A Quality Improvement collaborative led by a specialist quality improvement practitioner is in place to support wards to achieve the majority of discharges before 3pm. By using data and metrics the Trust can track all wards’ progress towards this target each month and it can also check that EDANs have been sent with patients at the point of discharge. AMS CSU is part of this collaborative and it will continue to work to improve its practice.”

Source location

Response from Leeds Teaching Hospitals NHS Foundation Trust
Page 3 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the electronic discharge-note template to include required discharge information and advice.

Verbatim wording from the response

“Since this review all staff involved in the discharge process have been informed of the team’s requirements, including providing patients with (a) a paper copy of their discharge note on leaving the ward even if medication has yet to be dispensed, (b) the date and time of outpatient follow-up appointments, (c) wound care plans, (d) supplies of medication, dressings etc. They have been reminded of their responsibility for making appropriate arrangements for community resources such as district nursing and the need for clear instructions about repeat prescriptions in the discharge summary. The document template for the electronic discharge note (EDAN) has also been amended to ensure that all relevant information and advice is included and can be reviewed by patients, their relatives and their GPs.”

Source location

Response from Leeds Teaching Hospitals NHS Foundation Trust
Page 2 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate discharge-advice guidance and train registered nurses in its use.

Verbatim wording from the response

“Following the hearing and in response to your report the CSU has reviewed the steps taken to improve discharging practice and it has drafted Good Practice Guidance for the completion of discharge advice notes by registered nurses (please see attachment 2). Dissemination of this guidance, with training for staff, will be complete by the end of October 2023. Support to embed good practice will also be provided by the CSU quality practitioners and the clinical education team by the end of November 2023. The guidance has already been discussed with the nursing staff at the CSU Perfect Ward meeting (where all matrons and ward sisters meet each month to review all quality indicators and incidents within the CSU) and ward sisters are now sharing it with their staff in each ward area.”

Source location

Response from Leeds Teaching Hospitals NHS Foundation Trust
Page 3 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide AMS CSU patients with discharge notes, booked follow-up appointments, wound-care plans, medication or supplies, and community-support instructions.

Verbatim wording from the response

“Since this review all staff involved in the discharge process have been informed of the team’s requirements, including providing patients with (a) a paper copy of their discharge note on leaving the ward even if medication has yet to be dispensed, (b) the date and time of outpatient follow-up appointments, (c) wound care plans, (d) supplies of medication, dressings etc. They have been reminded of their responsibility for making appropriate arrangements for community resources such as district nursing and the need for clear instructions about repeat prescriptions in the discharge summary. The document template for the electronic discharge note (EDAN) has also been amended to ensure that all relevant information and advice is included and can be reviewed by patients, their relatives and their GPs.”

Source location

Response from Leeds Teaching Hospitals NHS Foundation Trust
Page 2 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust has no record or recollection of any communication from York Hospital about the deceased’s admission.

Verbatim wording from the response

“3. As explained in the evidence for the inquest the Trust has no record of contact made by clinicians from York Hospital about the deceased’s admission there on Wednesday 4/5/22 or on Thursday 5/5/22 and no member of the surgical team recalls a discussion about the deceased with anyone in York on either day.”

Source location

Response from Leeds Teaching Hospitals NHS Foundation Trust
Page 3 · response
Published 21 July 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Discuss the record-keeping concern within the Quality & Safety meeting.

    Stated by York and Scarborough Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 21 July 2023.
  2. 2

    Provide written drain-site, appliance and surgical-wound guidance, with quarterly pathway compliance audits.

    Stated by Leeds Teaching Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 21 July 2023.
  3. 3

    Share the Regulation 28 report with relevant Trust staff.

    Stated by Leeds Teaching Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 21 July 2023.
  4. 4

    Prohibit sending swabs home with relatives and require a low threshold for face-to-face review of patients reporting problems.

    Stated by Leeds Teaching Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 21 July 2023.
  5. 5

    Provide quality-practitioner and clinical-education support to embed discharge-advice practice.

    Stated by Leeds Teaching Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 21 July 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the record-keeping concern within the Quality & Safety meeting.

Verbatim wording from the response

“I can confirm that this matter has been discussed at length within our Quality & Safety meeting where attendees include senior medical, nursing and operational leaders. We share your concerns and would like to firstly reassure you that we fully recognise the importance of clear and accurate contemporaneous record keeping which is a fundamental element of good patient care.”

Source location

Response from York and Scarborough Teaching Hospitals NHS Foundation Trust
Page 1 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide written drain-site, appliance and surgical-wound guidance, with quarterly pathway compliance audits.

Verbatim wording from the response

“I can confirm that all patients discharged from inpatient treatment in the AMS CSU now go home with an EDAN and details of booked outpatient appointments. There will be regular audit of records by the CSU’s quality team to ensure that this is being done consistently. Patients with drains and those whose drains have been removed recently now receive written guidance on management of any appliances, associated drain sites and their surgical wounds. A document summarising the process to be followed by staff is attached for your reference (attachment 1). Use of this drain pathway will be audited quarterly to ensure compliance.”

Source location

Response from Leeds Teaching Hospitals NHS Foundation Trust
Page 3 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the Regulation 28 report with relevant Trust staff.

Verbatim wording from the response

“The Regulation 28 Report has been shared with relevant staff in the Trust and this response provides details of action taken by the organisation in relation to the concerns set out in it.”

Source location

Response from Leeds Teaching Hospitals NHS Foundation Trust
Page 1 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prohibit sending swabs home with relatives and require a low threshold for face-to-face review of patients reporting problems.

Verbatim wording from the response

“It has been made clear that swabs should not be given to relatives for patients to use at home and that there should be a low threshold for requesting face to face review of patients reporting problems.”

Source location

Response from Leeds Teaching Hospitals NHS Foundation Trust
Page 3 · response
Published 21 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide quality-practitioner and clinical-education support to embed discharge-advice practice.

Verbatim wording from the response

“Following the hearing and in response to your report the CSU has reviewed the steps taken to improve discharging practice and it has drafted Good Practice Guidance for the completion of discharge advice notes by registered nurses (please see attachment 2). Dissemination of this guidance, with training for staff, will be complete by the end of October 2023. Support to embed good practice will also be provided by the CSU quality practitioners and the clinical education team by the end of November 2023. The guidance has already been discussed with the nursing staff at the CSU Perfect Ward meeting (where all matrons and ward sisters meet each month to review all quality indicators and incidents within the CSU) and ward sisters are now sharing it with their staff in each ward area.”

Source location

Response from Leeds Teaching Hospitals NHS Foundation Trust
Page 3 · response
Published 21 July 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026