PFD report

Rafe Robbie Angelo · Prevention of Future Deaths report

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Issued 27 Nov 2017•Portsmouth and South East Hampshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
12

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised12

  1. Failure of the emergency information-relay system between birthing centres and hospitals
    Part of recurring concern: Unreliable communication and coordination across maternity care providersPart of recurring concern: Unreliable inter-agency information sharing for coordinated care
  2. Failure of midwives to acknowledge and actively consider requests for hospital transfer
  3. Uncontrolled discretion by call handlers when time-critical factors are disclosed without an explicit time-critical transfer request
    Part of recurring concern: Unreliable decisions about when ambulance attendance is requiredPart of recurring concern: Unsafe emergency call handling
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Audit inter-hospital time-critical transfer requests and provide feedback to acute trusts and commissioners when request information conflicts with the patient’s clinical condition.

    Stated by South Central Ambulance Service NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 27 February 2018.
  2. Action

    Disseminate the updated Standard Operating Procedure and Clinical Directive to all Emergency Operations Centre staff.

    Stated by South Central Ambulance Service NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 27 February 2018.
  3. Action

    Issue a reminder to Emergency Departments and birthing units across the South Central area about the process for requesting time-critical transfers.

    Stated by South Central Ambulance Service NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 27 February 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    CTG should not be provided in low-risk birth centres because evidence shows no improved outcomes and increased unnecessary interventions.

    Stated by Department of Health and Social CareDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the emergency information-relay system between birthing centres and hospitals

Wider context from the report

“This was a critical part of this case and as such needs further consideration of both the past and current systems and whether appropriate training has been given; whether it is currently working; and whether refresher training is needed. ”

Is this part of a recurring concern?

Yes — Unreliable communication and coordination across maternity care providers; Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of midwives to acknowledge and actively consider requests for hospital transfer

Wider context from the report

“Although it was found that the notes in this case were very good, nevertheless there was a finding that the mother had made several requests to go to hospital mainly for pain relief during the course of the morning and early afternoon yet none of these requests were recorded in the notes or acknowledged by the midwife. In this case, it was agreed by several witnesses including ████████ that if an earlier transfer had happened this would have led to CTG monitoring and picking up the earlier decelerations. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Uncontrolled discretion by call handlers when time-critical factors are disclosed without an explicit time-critical transfer request

Wider context from the report

“Discretion of SCAS call handlers if time critical factors are mentioned but birthing centre staff do not actually request a time critical transfer is requested. ”

Is this part of a recurring concern?

Yes — Unreliable decisions about when ambulance attendance is required; Unsafe emergency call handling.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to create CTG equipment accounts for all authorised staff

Wider context from the report

“Ensuring an account is created for all staff authorised to use CTG equipment so that settings and prints can be run ”

Is this part of a recurring concern?

Yes — Unreliable CTG equipment safety controls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Poor technical quality of CTG readings during emergencies

Wider context from the report

“Poor technical quality of the CTG readings at a crucial time especially given this was the first time in an emergency situation ”

Is this part of a recurring concern?

Yes — Unreliable CTG equipment safety controls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Vagueness of the Use of Standby Points policy for probing emergency requests

Wider context from the report

“The call to SCAS from the Blake lasted 4 minutes, 57 seconds and the fact the baby was in distress was not mentioned until 3 minutes, 53 seconds. The responding ambulance was dispatched at 15:46 and shortly afterwards the paramedic contacted control centre and indicated that it was appreciated the call was an emergency but could they use the facilities first. No questions were asked and permission was given ████████ accepted that if this had been designated as a time critical call, it may have made a difference as to whether permission to use facilities would have been given and asking questions or not would depend on the person taking the call from the paramedic. There was a policy to cover this sort of request – “Use of Standby Points” but it was accepted the policy is very broad and somewhat vague so it was accepted that it would very much depend on the person taking the call to probe further ”

Is this part of a recurring concern?

Yes — Unsafe emergency call handling.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear classification of urgent, non-urgent and emergency transfers

Wider context from the report

“The SIRI investigation highlighted that the instruction given to the maternity support worker was not clear about what category of transfer was required. That is why the maternity service has purchased handsets so that the midwife giving clinical care can contact SCAS directly rather than delegate the task. The request is now made in the birthing room so the mother can hear. In evidence, ████████ indicated that a transfer for epidural would be regarded as an emergency requiring an ambulance within one hour. This was different from ████████ who felt the transfer would be classified as non-urgent. A discussion took place in court as SCAS representatives believed the response times was 30 minutes (para 151). This needs to be clarified between the Trust and SCAS and then clearly communicated to all staff. ”

Is this part of a recurring concern?

Yes — Unclear maternity service classifications and operating parameters.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of antenatal growth-risk assessment to include maternal BMI and emerging risk factors

Wider context from the report

“The risk assessment of Ms Angelo followed NICE guidelines at the time but I remain concerned that no simple weigh check is done to check maternal BMI and that GROW charts only pick up 50-55% of cases where growth restriction occurs. A more holistic view is needed of risk factors especially in last few weeks from 34 weeks onwards as this is when the major growth spurt takes place and monitoring closely when additional factors surface is advisable e.g. as in this case cannabis and anti-depressant use were disclosed during this crucial period. ”

Is this part of a recurring concern?

Yes — Failure to provide individualised pregnancy and birth risk assessment and planning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of guidance for midwives on auscultation during transfer to hospital

Wider context from the report

“Guidance for midwives about auscultation practice during transfer to hospital ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of guidance for interpreting fetal heart-rate recovery after a bradycardic episode in labour

Wider context from the report

“After the bradycardic episode at 11:10 when the maternal position was changed, the recovery rate afterwards was higher than the previous baseline from 130-135 to 150+ thereafter. This was still within “normal” range but it was accepted during the inquest that this could be abnormal and no guidance currently exists. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of CTG equipment in birthing centres

Wider context from the report

“CTG is not currently available in birthing centres and should be considered in emergency situations such as this case especially if it is not possible to transport the mother to hospital. ”

Is this part of a recurring concern?

Yes — Failure to ensure essential clinical equipment and supplies are available and serviceable; Unreliable CTG equipment safety controls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record requests for transfer to hospital in clinical notes

Wider context from the report

“Although it was found that the notes in this case were very good, nevertheless there was a finding that the mother had made several requests to go to hospital mainly for pain relief during the course of the morning and early afternoon yet none of these requests were recorded in the notes or acknowledged by the midwife. In this case, it was agreed by several witnesses including ████████ that if an earlier transfer had happened this would have led to CTG monitoring and picking up the earlier decelerations. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit inter-hospital time-critical transfer requests and provide feedback to acute trusts and commissioners when request information conflicts with the patient’s clinical condition.

Verbatim wording from the response

“To ensure that TCT requests are made by clinicians and are made in appropriate circumstances, as well as the mail drop described above, requests for inter-hospital TCT’s will now be audited by SCAS and feedback will be provided to acute Trusts and commissioners when there is a discrepancy between the information provided when the request was made and the clinical condition of the patient when SCAS arrive. This is because it is important to ensure that SCAS resources are used appropriately and are not diverted from medical emergencies in the community unnecessarily. This process will also identify at an early stage occasions where re-education or further engagement with acute Trusts is required.”

Source location

2017-0421-Response-by-South-Central-Ambulance-Service-NHS-Trust
Page 2 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the updated Standard Operating Procedure and Clinical Directive to all Emergency Operations Centre staff.

Verbatim wording from the response

“The new Standard Operating Procedure and Clinical Directive has been sent to all staff in the Emergency Operations Centre. A mail drop will also be issued to all Emergency Departments and Birthing units across the South Central Area to remind all HCP’s of the correct process to request a Time critical transfer.”

Source location

2017-0421-Response-by-South-Central-Ambulance-Service-NHS-Trust
Page 1 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a reminder to Emergency Departments and birthing units across the South Central area about the process for requesting time-critical transfers.

Verbatim wording from the response

“The new Standard Operating Procedure and Clinical Directive has been sent to all staff in the Emergency Operations Centre. A mail drop will also be issued to all Emergency Departments and Birthing units across the South Central Area to remind all HCP’s of the correct process to request a Time critical transfer.”

Source location

2017-0421-Response-by-South-Central-Ambulance-Service-NHS-Trust
Page 1 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Emergency Operations Centre staff with guidance on diagnoses and circumstances indicating a time-critical transfer, including escalation to the Clinical Support Desk when needed.

Verbatim wording from the response

“The Trust has provided the below list of diagnoses and circumstances as a guide to EOC staff. ECT’s are also instructed that if they do not understand what the medical condition is, assistance must be gained from the Clinical Support Desk.”

Source location

2017-0421-Response-by-South-Central-Ambulance-Service-NHS-Trust
Page 2 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Standard Operating Procedure and Clinical Directive to require clinicians to identify time-critical transfers and prioritise qualifying inter-facility calls as Category 1.

Verbatim wording from the response

“Following your report, we have reviewed the SOP and updated it so that any Health Care Professional (HCP) requesting an Inter-facility transfer (i.e. Hospital or Birthing Unit) who asks for an emergency / immediate response will now be asked “Do you require a Time Critical Transfer?” Due to the known risks associated with obstetric emergencies. Midwives will be asked whether the case is time critical when they call from a patient’s home as well as a standalone birthing centre. If the HCP answers positively then the Emergency Call Taker (ECT) will prioritise the call using the TCT pathway and will process the call as a Category 1 response.”

Source location

2017-0421-Response-by-South-Central-Ambulance-Service-NHS-Trust
Page 1 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend and finalise the Use of Standby Points policy to clarify that crews dispatched to Time Critical or Category 1 calls cannot reasonably request facilities use.

Verbatim wording from the response

“In response to this point, the Trust has reviewed the said policy and amended section 7.13 which previously read:”

Source location

2017-0421-Response-by-South-Central-Ambulance-Service-NHS-Trust
Page 2 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

CTG should not be provided in low-risk birth centres because evidence shows no improved outcomes and increased unnecessary interventions.

Verbatim wording from the response

“Birth centres are accessed by women assessed to be low risk for complications. CTG is not made available in birth centres because NICE guidance clearly states that CTG must not be offered to women at low risk of complications in established labour (Intrapartum care for healthy women and babies NICE guidance, CG190, section 1.10.1). There is no evidence that the use of CTG in low-risk women improves the fetal/neonatal outcome. I am further advised that the evidence base shows that CTGs are not recommended in a low-risk population because they have a high false positive rate, generating much unnecessary interventions such as an instrumental delivery or a caesarean section. The evidence suggests that intermittent auscultation in a low-risk population appears to be equally effective at identifying problems but does not cause as much intervention.”

Source location

2017-0421-Response-by-Department-of-Health
Page 4 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Changes to the standby-points policy require review by staff union representatives and senior operational staff before finalisation.

Verbatim wording from the response

“to confirm that it will not be considered reasonable to request the use of facilities where a crew has been dispatched to a Time Critical or Category 1 call. I understand that Miss Saunders has already informed you that making changes to this policy requires a review by staff union representatives in addition to senior members of the operational team. The final review will take place on 13th February 2018 and we will of course forward a copy of the amended policy to you once it has been finalised.”

Source location

2017-0421-Response-by-South-Central-Ambulance-Service-NHS-Trust
Page 2 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

An exhaustive list of time-critical transfer diagnoses and circumstances cannot be provided because medical care is complex.

Verbatim wording from the response

“It is not possible to provide an exhaustive list of diagnoses and circumstances that would or would not be classified as a time critical transfer due to the complex nature of medical care. However, as above, the ECT who is taking the call will now be speaking to a clinician and will ask the”

Source location

2017-0421-Response-by-South-Central-Ambulance-Service-NHS-Trust
Page 1 · response
Published 27 February 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Develop and roll out the Healthcare Safety Investigations Branch investigative approach to standardise investigations of serious maternity incidents across England.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 27 February 2018.
  2. 2

    Launch the Safer Maternity Care programme setting out national steps to reduce maternity deaths, stillbirths and birth-related brain injuries.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 27 February 2018.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The Trust is responsible for implementing the local action plan, with NHS Improvement providing oversight of the incident response.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and roll out the Healthcare Safety Investigations Branch investigative approach to standardise investigations of serious maternity incidents across England.

Verbatim wording from the response

“Safer Maternity Care sets out a number of steps to make sure we are doing all we can to prevent serious incidents in maternity services. This includes developing the role of the Healthcare Safety Investigations Branch² (HSIB) to standardise investigations of cases of severe brain injury, intrapartum stillbirths, early neonatal deaths and”

Source location

2017-0421-Response-by-Department-of-Health
Page 1 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch the Safer Maternity Care programme setting out national steps to reduce maternity deaths, stillbirths and birth-related brain injuries.

Verbatim wording from the response

“In November 2017, we launched Safer Maternity Care: progress and next steps¹, which set out progress against the delivery of the national maternity ambition to halve the rates of stillbirths, neonatal and maternal deaths and brain injuries that occur during or soon after birth by 2025. To make sure progress is made quickly, we also set out an expectation of a 20 percent reduction by 2020.”

Source location

2017-0421-Response-by-Department-of-Health
Page 1 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust is responsible for implementing the local action plan, with NHS Improvement providing oversight of the incident response.

Verbatim wording from the response

“In terms of the local response, I am aware that the Portsmouth Hospitals NHS Trust is working to implement an action plan in response to the issues raised by this incident and oversight is being provided by NHS Improvement. I will not repeat the Trust’s response here but trust that it answers the concerns you have raised at a local level.”

Source location

2017-0421-Response-by-Department-of-Health
Page 5 · response
Published 27 February 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026