Mina TOPLEY-BIRD · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 9 Apr 2021•County Durham and Darlington

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
4

Named on the report

Responses found
2

Of 4 recipients

Stated actions
17

Described in responses

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to provide assurance that patient-safety surveys inspect each relevant bedroom for hazards such as ligature points
    Part of recurring concern: Failure to control ligature risks in inpatient and custodial environments
  2. Incomplete Risk Assessment/Safety Summary process for assessing and protecting patients
    Part of recurring concern: Unreliable patient risk-assessment processes
  3. Failure to print medical notes and other documents from the Trust IT system in shared premises
    Part of recurring concern: Failure to make relevant mental health assessment information available across care settingsPart of recurring concern: Failure to reliably transfer medical records between healthcare organisations

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.17

  1. Department of Health and Social Care

    Continue eliminating inappropriate out-of-area placements in adult acute mental health inpatient services.

  2. Department of Health and Social Care

    Provide guidance to NHS trusts on out-of-area placements, including repatriation and regular review arrangements.

  3. Tees, Esk and Wear Valleys NHS Foundation Trust

    Provide monthly progress updates and assurance to the regional Quality Board.

  4. Tees, Esk and Wear Valleys NHS Foundation Trust

    Implement a central bed management hub as the second phase of the bed management team.

  5. Tees, Esk and Wear Valleys NHS Foundation Trust

    Review, clarify and streamline clinical risk assessment and management processes and confirm organisation-wide risk-assessment standards.

  6. Tees, Esk and Wear Valleys NHS Foundation Trust

    Develop community caseload dashboards and improve clinical supervision processes through community assurance arrangements.

  7. Tees, Esk and Wear Valleys NHS Foundation Trust

    Enhance and embed organisational learning by strengthening systems for capturing, communicating and assuring the impact of learning and improvement actions.

  8. Tees, Esk and Wear Valleys NHS Foundation Trust

    Establish Ward-to-Board governance arrangements for executive oversight and compliance reporting against quality standards.

  9. Tees, Esk and Wear Valleys NHS Foundation Trust

    Implement an ongoing quality-assurance programme using clinical audit, Matron walkabouts and direct clinical observation.

  10. Tees, Esk and Wear Valleys NHS Foundation Trust

    Complete the ligature-reduction programme by replacing specified sanitary fittings with anti-ligature alternatives.

  11. Tees, Esk and Wear Valleys NHS Foundation Trust

    Install patient-movement and vital-sign detection technology in high-risk areas to alert staff to check patient wellbeing.

  12. Tees, Esk and Wear Valleys NHS Foundation Trust

    Increase Liaison Team overnight staffing to two staff members.

  13. Tees, Esk and Wear Valleys NHS Foundation Trust

    Access external expertise to support rapid improvement and sustainable changes in practice.

  14. Tees, Esk and Wear Valleys NHS Foundation Trust

    Review care documentation to assure that patient risks are assessed and safety plans meet the agreed standard.

  15. Tees, Esk and Wear Valleys NHS Foundation Trust

    Implement an out-of-area patient checklist covering information gathering, care-team sharing, Safety Summary updates and forwarding information to admitting wards.

  16. Tees, Esk and Wear Valleys NHS Foundation Trust

    Implement Cito electronic records functionality for scanning, uploading and viewing documents.

  17. Tees, Esk and Wear Valleys NHS Foundation Trust

    Introduce locality-based bed managers as the first phase of a Trust-wide bed management team.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Department of Health and Social Care

    Enforcement action was not required because the regulator concluded there was no ongoing risk to service users.

    No action considered necessaryThe respondent said that no further action was needed.
  2. Department of Health and Social Care

    The decision to admit the patient to Darlington was appropriate because emergency inpatient admission away from home was required.

    Disputes the concernThe respondent disagreed with part of the concern or the basis for it.
  3. Department of Health and Social Care

    Operational processes for locally commissioned mental health services are the responsibility of local NHS providers and their commissioning partners.

    Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  4. Tees, Esk and Wear Valleys NHS Foundation Trust

    The environmental survey had included the deceased’s bedroom, contrary to the concern that it had not been inspected for ligature risks.

    Disputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide assurance that patient-safety surveys inspect each relevant bedroom for hazards such as ligature points

Wider context from the report

“3. The Trust (TEWV) in evidence heard that the Elm Ward at West Park Hospital had been surveyed for issues related to patient safety such as ligature points. Whilst the evidence was that the Trust was confident this had been done, no assurance could be given. One such assessment did not show clearly if the deceased's bedroom had been inspected for issues such as ligature points. ”

Is this part of a recurring concern?

Yes — Failure to control ligature risks in inpatient and custodial environments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Incomplete Risk Assessment/Safety Summary process for assessing and protecting patients

Wider context from the report

“5. The Trust gave evidence that the Risk Assessment/Safety Summary process for assessing and protecting patients had been improved, but accepted it was still 'a work in progress' and further work was required. It is of concern that this aspect of area of patient safeguarding appears on the evidence given at inquest not to be complete. ”

Is this part of a recurring concern?

Yes — Unreliable patient risk-assessment processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to print medical notes and other documents from the Trust IT system in shared premises

Wider context from the report

“2. It became apparent on the evidence that whilst Trust staff were working in premises operated by another Trust (in this case, County Durham and Darlington NHS Foundation Trust - CDDFT) they could not print medical notes and other documents from the TEWV IT system onto printers in 'shared' premises such as the A&E Department of the CDDFT. This again meant important documents can be unable to be shared with staff undertaking such tasks as Mental Health Assessments. ”

Is this part of a recurring concern?

Yes — Failure to make relevant mental health assessment information available across care settings; Failure to reliably transfer medical records between healthcare organisations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to upload PDF medical records and important information promptly in original form to the electronic notes system

Wider context from the report

“1. Evidence was heard that medical records and other important information could not be uploaded to the Trust's electronic notes system - PARIS when received in PDF form. This meant staff had to precis notes onto the system, in this case when one person was working alone, on a nightshift was required to do this whilst dealing with a variety of different tasks. Important documents that cannot not to be uploaded immediately and in their original form concerns me that attending clinicians do not have access to these documents and can be hindered in making clinical decisions without them. ”

Is this part of a recurring concern?

Yes — Electronic patient records failing to make relevant clinical information available and actionable; Incomplete, inaccurate or unavailable clinical and care records; Unreliable access to relevant clinical records for safe care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited coverage of the Bed Manager function to one Trust region

Wider context from the report

“4. Evidence was heard that within the Durham & Darlington area of the TEWV Trust funding had been secured for the post of a Bed Manager, who was to manage bed allocation, transfer and discharges to better manage access to beds for patients across this area of the Durham & Darlington area of the Trust. It was heard this role would be able to more proactively arrange transfers of patients from Trust to Trust as was a need raised in this inquest. It was disclosed that this post only operated in the Durham & Darlington area of the Trust and not across the whole Trust. On the evidence heard this post has obvious benefits for ensuring patients access to beds and I raise a concern this post is not one which cover the whole of the Trust, only one region of it. ”

Is this part of a recurring concern?

Yes — Unreliable hospital bed management and allocation processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue eliminating inappropriate out-of-area placements in adult acute mental health inpatient services.

Verbatim wording from the response

“The Government is committed to eliminating inappropriate out of area placements in mental health services for adults in acute inpatient care and in 2016 provided guidance on out of area placements¹ to NHS Trusts to support this ambition.”

Source location

2021-0100-Response-from-Dept.-of-Health-and-Social-Care-Redacted
Page 1 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide guidance to NHS trusts on out-of-area placements, including repatriation and regular review arrangements.

Verbatim wording from the response

“The Government is committed to eliminating inappropriate out of area placements in mental health services for adults in acute inpatient care and in 2016 provided guidance on out of area placements¹ to NHS Trusts to support this ambition.”

Source location

2021-0100-Response-from-Dept.-of-Health-and-Social-Care-Redacted
Page 1 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide monthly progress updates and assurance to the regional Quality Board.

Verbatim wording from the response

“A regional Quality Board has been set up by NHS England and Improvement; membership includes key external stakeholders such as CQC and members of the ICS. The Trust provides monthly updates and assurance on its progress. We are also accessing a range of external expertise to support rapid improvement and sustainable changes in practice.”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 4 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a central bed management hub as the second phase of the bed management team.

Verbatim wording from the response

“In the case of MTB, the issue was there were no beds available to transfer her to her home Trust. Each locality of the Trust has staff who manage patient flow and beds and facilitate patient transfers as part of their daily roles. The Trust has now agreed a plan to implement a bed management team. This will be introduced in the following phased approach:”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 3 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review, clarify and streamline clinical risk assessment and management processes and confirm organisation-wide risk-assessment standards.

Verbatim wording from the response

“Following a CQC inspection in January 2021 where concerns were raised regarding risk assessment and management, a Rapid Process Improvement Workshop (RPIW) was held week commencing 1st February 2021. This was to review, clarify and streamline the process for assessing and managing the clinical risk of patients and to confirm the standards for risk assessment across all services of the organisation.”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 4 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop community caseload dashboards and improve clinical supervision processes through community assurance arrangements.

Verbatim wording from the response

“A review of care documentation was undertaken to provide assurance that patient risks were being assessed and each patient had a safety plan in place in line with the agreed standard. Ward to Board governance arrangements were put in place to ensure Executive oversight and the reporting of compliance with the quality standards. An ongoing programme of quality assurance was implemented. This utilises a range of methods such as clinical audit, Matron walkabouts and direct clinical observation to provide assurance to the Trust Board that the actions being taken are having a positive impact and addressing the patient safety concerns. Community assurance processes have included the development of a dashboard to support community caseload reporting and improved clinical supervision processes.”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 4 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enhance and embed organisational learning by strengthening systems for capturing, communicating and assuring the impact of learning and improvement actions.

Verbatim wording from the response

“In addition, work is underway to enhance and embed organisational learning from a range of internal and external sources. This includes reviewing, strengthening and developing systems and mechanisms for capturing and communicating learning and importantly gaining assurance of the impact of our actions to improve care for services users and their families.”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 4 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish Ward-to-Board governance arrangements for executive oversight and compliance reporting against quality standards.

Verbatim wording from the response

“A review of care documentation was undertaken to provide assurance that patient risks were being assessed and each patient had a safety plan in place in line with the agreed standard. Ward to Board governance arrangements were put in place to ensure Executive oversight and the reporting of compliance with the quality standards. An ongoing programme of quality assurance was implemented. This utilises a range of methods such as clinical audit, Matron walkabouts and direct clinical observation to provide assurance to the Trust Board that the actions being taken are having a positive impact and addressing the patient safety concerns. Community assurance processes have included the development of a dashboard to support community caseload reporting and improved clinical supervision processes.”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 4 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an ongoing quality-assurance programme using clinical audit, Matron walkabouts and direct clinical observation.

Verbatim wording from the response

“A review of care documentation was undertaken to provide assurance that patient risks were being assessed and each patient had a safety plan in place in line with the agreed standard. Ward to Board governance arrangements were put in place to ensure Executive oversight and the reporting of compliance with the quality standards. An ongoing programme of quality assurance was implemented. This utilises a range of methods such as clinical audit, Matron walkabouts and direct clinical observation to provide assurance to the Trust Board that the actions being taken are having a positive impact and addressing the patient safety concerns. Community assurance processes have included the development of a dashboard to support community caseload reporting and improved clinical supervision processes.”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 4 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the ligature-reduction programme by replacing specified sanitary fittings with anti-ligature alternatives.

Verbatim wording from the response

“The Trust has recently undertaken an extensive ligature reduction programme that has included the removal of taps, toilets, shower controls and sinks and replaced with anti-ligature sanitary ware. The Trust is also in the process of installing technology that will assist with the detection of movement of patients in high risk areas such as bedrooms and en-suites. This technology responds to a patients change in vital signs or movements and will send an alert to staff to check on the wellbeing of the patient. This technology is already in place in other areas of the Trust and has been used effectively to maintain patient safety in this way.”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 3 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install patient-movement and vital-sign detection technology in high-risk areas to alert staff to check patient wellbeing.

Verbatim wording from the response

“The Trust has recently undertaken an extensive ligature reduction programme that has included the removal of taps, toilets, shower controls and sinks and replaced with anti-ligature sanitary ware. The Trust is also in the process of installing technology that will assist with the detection of movement of patients in high risk areas such as bedrooms and en-suites. This technology responds to a patients change in vital signs or movements and will send an alert to staff to check on the wellbeing of the patient. This technology is already in place in other areas of the Trust and has been used effectively to maintain patient safety in this way.”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 3 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase Liaison Team overnight staffing to two staff members.

Verbatim wording from the response

“The Trust has also since taken action and increased the staffing establishment of the Liaison Team, increasing the number of staff on duty overnight night to two. This means that if a document does need to be printed urgently, one member of staff can go to our nearby Trust premises to do this.”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 2 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Access external expertise to support rapid improvement and sustainable changes in practice.

Verbatim wording from the response

“A regional Quality Board has been set up by NHS England and Improvement; membership includes key external stakeholders such as CQC and members of the ICS. The Trust provides monthly updates and assurance on its progress. We are also accessing a range of external expertise to support rapid improvement and sustainable changes in practice.”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 4 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review care documentation to assure that patient risks are assessed and safety plans meet the agreed standard.

Verbatim wording from the response

“A review of care documentation was undertaken to provide assurance that patient risks were being assessed and each patient had a safety plan in place in line with the agreed standard. Ward to Board governance arrangements were put in place to ensure Executive oversight and the reporting of compliance with the quality standards. An ongoing programme of quality assurance was implemented. This utilises a range of methods such as clinical audit, Matron walkabouts and direct clinical observation to provide assurance to the Trust Board that the actions being taken are having a positive impact and addressing the patient safety concerns. Community assurance processes have included the development of a dashboard to support community caseload reporting and improved clinical supervision processes.”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 4 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an out-of-area patient checklist covering information gathering, care-team sharing, Safety Summary updates and forwarding information to admitting wards.

Verbatim wording from the response

“As described at the inquest hearing, immediate action was taken by the Trust to develop and implement a checklist to support the care and treatment of patients presenting at Accident and Emergency departments, who are from outside the area. (please see documents attached at Concern 2 below). This checklist includes:”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 1 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement Cito electronic records functionality for scanning, uploading and viewing documents.

Verbatim wording from the response

“This issue regarding access to patient information will be fully resolved by the implementation of Cito, which is a full electronic records management solution and allows documents to be scanned in, uploaded or viewed. This solution will be fully implemented by August 2022.”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 2 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce locality-based bed managers as the first phase of a Trust-wide bed management team.

Verbatim wording from the response

“In the case of MTB, the issue was there were no beds available to transfer her to her home Trust. Each locality of the Trust has staff who manage patient flow and beds and facilitate patient transfers as part of their daily roles. The Trust has now agreed a plan to implement a bed management team. This will be introduced in the following phased approach:”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 3 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enforcement action was not required because the regulator concluded there was no ongoing risk to service users.

Verbatim wording from the response

“My officials also approached the Care Quality Commission (CQC). The CQC has sought assurances from the Trust in relation to its investigation and has concluded that there is no ongoing risk to service users and that enforcement action was not required.”

Source location

2021-0100-Response-from-Dept.-of-Health-and-Social-Care-Redacted
Page 3 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The decision to admit the patient to Darlington was appropriate because emergency inpatient admission away from home was required.

Verbatim wording from the response

“NHSE/I has told my officials that the decision to admit Ms Topley-Bird to hospital in Darlington was appropriate in the circumstances of her requiring emergency inpatient admission away from home. NHSE/I notes that the decision about when to transfer Ms Topley-Bird back to London should have been clinically-led with clinicians able to access her full medical history during the interim period to ensure her care was as safe and effective as possible.”

Source location

2021-0100-Response-from-Dept.-of-Health-and-Social-Care-Redacted
Page 2 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operational processes for locally commissioned mental health services are the responsibility of local NHS providers and their commissioning partners.

Verbatim wording from the response

“Mental health services provided by TEWV are locally commissioned and therefore operational processes, such as those described, are the responsibility of local NHS providers and their clinical commissioning group (CCG) system partners, which commission the services.”

Source location

2021-0100-Response-from-Dept.-of-Health-and-Social-Care-Redacted
Page 2 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The environmental survey had included the deceased’s bedroom, contrary to the concern that it had not been inspected for ligature risks.

Verbatim wording from the response

“For completeness, MTB was in bedroom 4 (identifier 2.04 previously). The Suicide Prevention Environmental Survey and Risk Assessment, attached below, formed part of the documentary evidence made available to the Coroner. This demonstrated that the survey in place at the time of the incident had included bedroom 4 (2.04).”

Source location

2021-0100-Response-from-West-Park-Hospital-Redacted
Page 3 · response
Published 13 April 2021

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/4

Data last updated 7 September 2026