PFD report

Miss Lea Louise Hunsley · Prevention of Future Deaths report

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Issued 10 Apr 2018•Manchester North

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
16

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure to identify, recognise and act upon deteriorating patients
    Part of recurring concern: Failure to reliably recognise and respond to acute clinical deterioration
  2. Poor standard of basic physiological observation and monitoring
    Part of recurring concern: Unreliable physiological observation and trend monitoring
  3. Failure to escalate deteriorating patients for medical review
    Part of recurring concern: Failure to reliably escalate requests for medical reviewPart of recurring concern: Failure to reliably recognise and respond to acute clinical deteriorationPart of recurring concern: Failure to seek medical attention when a person's condition warrants it
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Implement an updated When to Seek Medical Advice policy, requiring staff acknowledgement and signatures and addressing family concerns.

    Stated by EAM CaregroupStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  2. Action

    Establish escalation of family, carer or professional concerns to primary care, out-of-hours services or paramedics regardless of nursing observations.

    Stated by EAM CaregroupStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  3. Action

    Implement extended handovers requiring staff to read and sign acknowledgement of the previous 48 hours of care records.

    Stated by EAM CaregroupStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The October 2017 CQC inspection occurred after the young person’s stays at EAM.

    Stated by EAM CaregroupDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify, recognise and act upon deteriorating patients

Wider context from the report

“2. Registered Nurse/s and Carers at EAM: i) lack the ability to identify, recognise and act upon the deteriorating patient; ii) in this case, did not escalate for medical review (no policy/protocol exists for the same); iii) demonstrated a poor standard of basic (physiological) observation and monitoring & iv) failed to read and use the care records appropriately (in particular, the RN did not read important/critical entries on the 9th at all). ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute clinical deterioration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Poor standard of basic physiological observation and monitoring

Wider context from the report

“2. Registered Nurse/s and Carers at EAM: i) lack the ability to identify, recognise and act upon the deteriorating patient; ii) in this case, did not escalate for medical review (no policy/protocol exists for the same); iii) demonstrated a poor standard of basic (physiological) observation and monitoring & iv) failed to read and use the care records appropriately (in particular, the RN did not read important/critical entries on the 9th at all). ”

Is this part of a recurring concern?

Yes — Unreliable physiological observation and trend monitoring.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to escalate deteriorating patients for medical review

Wider context from the report

“2. Registered Nurse/s and Carers at EAM: i) lack the ability to identify, recognise and act upon the deteriorating patient; ii) in this case, did not escalate for medical review (no policy/protocol exists for the same); iii) demonstrated a poor standard of basic (physiological) observation and monitoring & iv) failed to read and use the care records appropriately (in particular, the RN did not read important/critical entries on the 9th at all). ”

Is this part of a recurring concern?

Yes — Failure to reliably escalate requests for medical review; Failure to reliably recognise and respond to acute clinical deterioration; Failure to seek medical attention when a person's condition warrants it.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a serious untoward incident protocol

Wider context from the report

“1. EAM (a medical/nursing care facility) does not have a serious untoward incident (SUI) protocol. Responding appropriately when things go wrong in the healthcare setting is critical to improving patient/service user safety, identifying individual and systemic weaknesses, reducing avoidable harm and thus, preventing future deaths. ”

Is this part of a recurring concern?

Yes — Unreliable formal safety-incident management processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to read and use care records appropriately

Wider context from the report

“2. Registered Nurse/s and Carers at EAM: i) lack the ability to identify, recognise and act upon the deteriorating patient; ii) in this case, did not escalate for medical review (no policy/protocol exists for the same); iii) demonstrated a poor standard of basic (physiological) observation and monitoring & iv) failed to read and use the care records appropriately (in particular, the RN did not read important/critical entries on the 9th at all). ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to implement CQC inspection recommendations and achieve sustained improvement

Wider context from the report

“3. CQC Inspection - insufficient action has been taken with regard to the recommendations made within the last CQC inspection. During the course of the evidence heard at inquest, EAM accepted: i) that the most recent inspection report had found the home to be inadequate on safety and requiring improvement in all other categories (effective, caring, responsive and well-led) ii) that meeting the recommendations had proved challenging but that the organisation was working with the CQC on improvements. However the Home did not demonstrate any marked or sustained improvement in any of the aforementioned areas of concern. This gives cause for concern in terms of the safety of other residents in EAM's care, whether children or adults and the prevention of serious harm/death. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an updated When to Seek Medical Advice policy, requiring staff acknowledgement and signatures and addressing family concerns.

Verbatim wording from the response

“• There is now an updated When to Seek Medical Advice policy that staff have read and signed which advises when to seek medical help and to listen to family concerns.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 3 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish escalation of family, carer or professional concerns to primary care, out-of-hours services or paramedics regardless of nursing observations.

Verbatim wording from the response

“• If any family member, carer or professional had concerns we would now escalate to GP/Out of Hours service or Paramedic, even if the Registered Nurse’s observations show no concerns.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 2 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement extended handovers requiring staff to read and sign acknowledgement of the previous 48 hours of care records.

Verbatim wording from the response

“• We have a new system for handovers which incorporates more thorough reading of the daily evaluation sheets written. Staff shift times have changed, to allow 30 minutes for handover, instead of the previous 15 minutes. Staff come in, and are asked to read at least the previous 48 hours of notes before handover. Staff then sign in the diary to confirm they have read and understood all the entries. This means that staff know what has happened with all young people, as well as receiving a handover of main events. This is now incorporated into the handover.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 4 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete an action plan addressing recommendations from the October 2017 CQC inspection.

Verbatim wording from the response

“• Following the CQC report dated Oct 2017, EAM has completed an action plan which CQC is aware of as the Directors initiated a meeting with CQC. We have also had several meetings with Trafford Commissioners to ensure that we are working towards our actions. Our action plan is fully detailed to”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 4 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop deteriorating-patient protocols tailored to each young person’s care needs.

Verbatim wording from the response

“future we would obtain a post-operative care plan or information from the Consultant, following a multi-disciplinary meeting, ahead of any proposed stay in order that we may assess the support needs. If the risks associated exceeded our capabilities then we would not proceed with an admission, until the risks associated had sufficiently reduced. Any post-surgical admissions would include a post-operative care plan, prior to admission, to ensure that all staff involved in the young person’s care were adequately up to date in their support needs. We are currently developing deteriorating patient protocols specific to each young person’s care needs. These are to be in place in the next three months.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 2 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish accredited nurse-manager training capacity to deliver clinical-observation training across staff shifts.

Verbatim wording from the response

“• Nurse managers/seniors have received accredited train the trainer presentation skills course and have had training to deliver accredited clinical observations training ourselves. This will ensure it is delivered to staff at times that suit our needs, enabling more staff to access training.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 3 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide clinical-observation training to staff, including basic resuscitation training.

Verbatim wording from the response

“• Staff have undertaken clinical observation training.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 3 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the hospital admission and discharge policy to include When to Seek Medical Advice guidance.

Verbatim wording from the response

“• Hospital admission/discharge policy updated with ‘When to Seek Medical Advice’ now included in the policy.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 3 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a Serious Untoward Incident reporting policy to structure incident reporting and investigations.

Verbatim wording from the response

“• A Serious Untoward Incident Reporting Policy is now in place, together with a Duty of Candour policy.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 2 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The October 2017 CQC inspection occurred after the young person’s stays at EAM.

Verbatim wording from the response

“• The CQC inspection in October 2017 was post LH stays at EAM.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 4 · response
Published 17 June 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Discuss assigning a dedicated general practitioner to EAM with the local GP practice.

    Stated by EAM CaregroupStated in progressThe respondent said that this action was in progress when they made their response on 17 June 2018.
  2. 2

    Archive nursing and senior staff entries in a hardback book and require reasons for retrospective documentation in the record-keeping policy.

    Stated by EAM CaregroupStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  3. 3

    Introduce restricted visiting times and protected meal times to support young people’s health and wellbeing.

    Stated by EAM CaregroupStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  4. 4

    Implement a Duty of Candour policy specifying incident reporting to interested parties and associated timescales.

    Stated by EAM CaregroupStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  5. 5

    Require multidisciplinary pre-admission assessment and post-operative care plans for young people following surgery, declining admission when risks exceed capabilities.

    Stated by EAM CaregroupStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  6. 6

    Conduct annual multidisciplinary reviews when placing-authority reviews do not occur, ensuring revised care needs guide support.

    Stated by EAM CaregroupStated plannedThe respondent said that this action was planned when they made their response on 17 June 2018.
  7. 7

    Introduce lunchtime handovers to maintain staff awareness of completed and outstanding care.

    Stated by EAM CaregroupStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Admissions will not proceed where post-operative risks exceed current capabilities, until risks reduce or staff receive adequate training.

    Stated by EAM CaregroupUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss assigning a dedicated general practitioner to EAM with the local GP practice.

Verbatim wording from the response

“• Discussions are being held with our local GP practice in regards to one GP being assigned to EAM so there is more continuity from the GP practice.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 3 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Archive nursing and senior staff entries in a hardback book and require reasons for retrospective documentation in the record-keeping policy.

Verbatim wording from the response

“• Nurses and seniors who record entries in their note pads, for example phone call messages, conversations with families and professionals they may take, now have a hardback book and this will be archived so they can be retrieved if need be in the future. Previous practice had been to shred the paperwork at the end of the shift. Staff also aware if writing in retrospect to write the reason why and this has been incorporated into our Record keeping policy.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 4 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce restricted visiting times and protected meal times to support young people’s health and wellbeing.

Verbatim wording from the response

“3. We will ensure that we put the young people first. To support staff in delivering this we have introduced restricted visiting times to ensure we are supporting young people with their health and well-being needs at key times. We have also introduced protected meal times.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 2 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a Duty of Candour policy specifying incident reporting to interested parties and associated timescales.

Verbatim wording from the response

“4. We have introduced a Duty of Candour policy, which sets out our reporting of incidents to interested parties together with time frames.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 2 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require multidisciplinary pre-admission assessment and post-operative care plans for young people following surgery, declining admission when risks exceed capabilities.

Verbatim wording from the response

“future we would obtain a post-operative care plan or information from the Consultant, following a multi-disciplinary meeting, ahead of any proposed stay in order that we may assess the support needs. If the risks associated exceeded our capabilities then we would not proceed with an admission, until the risks associated had sufficiently reduced. Any post-surgical admissions would include a post-operative care plan, prior to admission, to ensure that all staff involved in the young person’s care were adequately up to date in their support needs. We are currently developing deteriorating patient protocols specific to each young person’s care needs. These are to be in place in the next three months.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 2 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct annual multidisciplinary reviews when placing-authority reviews do not occur, ensuring revised care needs guide support.

Verbatim wording from the response

“5. We will ensure that we are included in any reviews. If reviews do not take place, at the instigation of the placing authority we will now hold our own review, annually, to ensure that we have a record of multi-disciplinary reviews that steer us in supporting the revised needs of the young people in our care.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 2 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce lunchtime handovers to maintain staff awareness of completed and outstanding care.

Verbatim wording from the response

“• We have also introduced lunchtime handovers. After staff have had lunch, they now give handovers of where they are up to, what they still need to do, so that the nurse and carers remain up to date on what has happened up to that point.”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 4 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Admissions will not proceed where post-operative risks exceed current capabilities, until risks reduce or staff receive adequate training.

Verbatim wording from the response

“• We have also changed our admissions policy for young people that have had surgery. We now require a post-operative multi-disciplinary meeting that sets out how to care for the young person going forward and the complications we could encounter. If the risk exceeds our capabilities then we would respectfully decline a young person’s stay, until our staff are adequately trained .”

Source location

2018-0101-Response-by-EAM-Care-Group
Page 2 · response
Published 17 June 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026