PFD report

Dilys Greta Etchells · Prevention of Future Deaths report

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Issued 23 Dec 2021•West Yorkshire (Western)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
16

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
15

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised16

  1. Inadequate care plan protocols
  2. Inadequate note taking
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  3. Inadequate protocols for initial wound assessment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Review admission documentation and initial care plans to ensure they fully and accurately record service users’ needs.

    Stated by Hill Care GroupStated plannedThe respondent said that this action was planned when they made their response on 29 December 2021.
  2. Action

    Audit care plans and documentation regularly, provide feedback, and arrange additional training where non-compliance is identified.

    Stated by Hill Care GroupStated completedThe respondent said that this action was complete when they made their response on 29 December 2021.
  3. Action

    Implement electronic care plans with review prompts and improved documentation auditing.

    Stated by Hill Care GroupStated plannedThe respondent said that this action was planned when they made their response on 29 December 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Existing protocols for wound management and required care documentation are considered sufficient, with compliance monitored through regular audits.

    Stated by Hill Care GroupExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate care plan protocols

Wider context from the report

“• To review existing protocols governing wound management, completion of admission documentation, care plans, initial wound assessment, body maps, consent to medical treatment form and the return from hospital form. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate note taking

Wider context from the report

“• To review existing practices with regard to the adequacy of note taking and to consider protocols to ensure compliance with care plans. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate protocols for initial wound assessment

Wider context from the report

“• To review existing protocols governing wound management, completion of admission documentation, care plans, initial wound assessment, body maps, consent to medical treatment form and the return from hospital form. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staff training for visual checks at handover

Wider context from the report

“• To give consideration to staff training with respect to visual checks at handover to ensure resident’s needs are met in accord with the care plans. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate protocols for return from hospital forms

Wider context from the report

“• To review existing protocols governing wound management, completion of admission documentation, care plans, initial wound assessment, body maps, consent to medical treatment form and the return from hospital form. ”

Is this part of a recurring concern?

Yes — Unreliable return-from-hospital arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of protocols to ensure compliance with care plans

Wider context from the report

“• To review existing practices with regard to the adequacy of note taking and to consider protocols to ensure compliance with care plans. ”

Is this part of a recurring concern?

Yes — Failure to reliably assure compliance with care plans.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate provision of crash and sensor mats

Wider context from the report

“• To review and reconsider the adequacy of the provision of crash and sensor mats and the means for properly documenting their use and reporting accidents when they take place. ”

Is this part of a recurring concern?

Yes — Unreliable fall-mat safety controls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate documentation of crash and sensor mat use

Wider context from the report

“• To review and reconsider the adequacy of the provision of crash and sensor mats and the means for properly documenting their use and reporting accidents when they take place. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staff training for communications at handover

Wider context from the report

“• To consider the necessity of staff training with regard to communications at handover and dealing with correspondence received from the hospital with regard to patient care. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate documentation of visual checks on residents in their rooms

Wider context from the report

“• Consider the adequacy of the supporting documentation with regard to visual checks on residents in their rooms. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to appropriately deal with hospital correspondence concerning patient care

Wider context from the report

“• To consider the necessity of staff training with regard to communications at handover and dealing with correspondence received from the hospital with regard to patient care. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate wound management protocols

Wider context from the report

“• To review existing protocols governing wound management, completion of admission documentation, care plans, initial wound assessment, body maps, consent to medical treatment form and the return from hospital form. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate protocols for completion of admission documentation

Wider context from the report

“• To review existing protocols governing wound management, completion of admission documentation, care plans, initial wound assessment, body maps, consent to medical treatment form and the return from hospital form. ”

Is this part of a recurring concern?

Yes — Unreliable completion of admission documentation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to report accidents when they take place

Wider context from the report

“• To review and reconsider the adequacy of the provision of crash and sensor mats and the means for properly documenting their use and reporting accidents when they take place. ”

Is this part of a recurring concern?

Yes — Unreliable reporting of patient-safety incidents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate body map protocols

Wider context from the report

“• To review existing protocols governing wound management, completion of admission documentation, care plans, initial wound assessment, body maps, consent to medical treatment form and the return from hospital form. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate protocols for consent to medical treatment forms

Wider context from the report

“• To review existing protocols governing wound management, completion of admission documentation, care plans, initial wound assessment, body maps, consent to medical treatment form and the return from hospital form. ”

Is this part of a recurring concern?

Yes — Inadequate informed-consent processes for medical treatment.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review admission documentation and initial care plans to ensure they fully and accurately record service users’ needs.

Verbatim wording from the response

“Hill Care’s protocol in relation to the completion and review of admission documentation and care plans is outlined above. The Registered Manager will carry out a full review of the admission documentation and initial care plans to ensure that they are full and thorough and accurately document the service user’s needs. Care plans are then kept under review and monitored through the regular and ongoing care management review process, during the course of a service user’s admission.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 8 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit care plans and documentation regularly, provide feedback, and arrange additional training where non-compliance is identified.

Verbatim wording from the response

“The Registered Manager of Aden Court undertakes regular care plan audits. If any non-compliance is highlighted as part of the audit process, feedback will be provided to staff within the flash meetings. All staff at Aden Court also have regular 1:1s with the management”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 3 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement electronic care plans with review prompts and improved documentation auditing.

Verbatim wording from the response

“Hill Care will be implementing e-care plans by Summer 2022. It had been planned that the move to electronic care plans would be sooner, but unfortunately this development was delayed because it was necessary to focus on the management of our response to the Covid-19 pandemic. The move towards electronic care plans will mean that there will no longer be any issues with regards to the legibility of entries. The new electronic system will also make it quicker to audit documentation, enabling any necessary action to be taken swiftly to rectify any identified non-compliance. The system will also provide staff with prompts to complete relevant care plans and in circumstances where a care plan requires review, it will not allow the user to move onto the next page unless and until that care plan has been reviewed and updated.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 4 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct twice-daily walk-around handovers using tailored handover sheets that record residents’ needs, equipment and required checks.

Verbatim wording from the response

“As outlined in my witness statement dated 11 November 2021, handovers are now carried out as ‘walk around; handovers rather than taking place in an office. The walk around handovers take place twice a day and are attended by the Home Manager, Registered General Nurses and Shift Leaders, ensuring that senior staff see all the service users face to face.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 5 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Carry out hourly checks of residents in their rooms and document the outcomes in contemporaneous notes.

Verbatim wording from the response

“As outlined above, handover sheets have been developed to ensure thorough handover of information (including the outcome of visual checks) as part of the twice daily handover process.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 6 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly wound audits and review body-map use through weekly care management reviews.

Verbatim wording from the response

“The Registered Manager carries out weekly wound audits, which look at wound management and assessment. The use of body maps is reviewed as part of the weekly care management review that is also undertaken by the Registered Manager.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 7 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess equipment needs before admission, provide required mats and other equipment before admission, and maintain urgent access to additional stock.

Verbatim wording from the response

“individual’s needs by reviewing relevant records and speaking with the individual, their family and social worker or hospital staff (if relevant).”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 2 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit handover sheets and processes regularly to verify completion and consistency with care plans.

Verbatim wording from the response

“The Registered General Nurses and Shift Leaders have been informed of the new handover process by the Home Manager during weekly team meetings. To ensure that this change becomes embedded in day to day practice, the Home Manager carries out audits of the handover sheets as part of the weekly quality programme to ensure that the documented information accords with the detailed care plan and that the handover sheet has been fully completed. In my role as Regional Manager, I also undertake monthly audits of the handover sheet and process for further organisational assurance that the correct process is being followed by members of staff.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 6 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train nurses and shift leaders on documentation, care plans, wound management, assessments, body maps, consent forms and hospital-return documentation.

Verbatim wording from the response

“In addition, I provided a training session to all the Registered General Nurses and Shift Leaders at Aden Court on 2 July 2021 (see also below). Part of the session covered expectations around documentation and specifically how staff should complete Hill Care’s standard proforma documentation including; admission documentation, care plans, initial wound assessment, body maps, consent to medical treatment form and return from hospital form. Following the session, all attendees confirmed that they were aware of and understood Hill Care’s policies and procedures in relation to documentation and that they had received training on how documentation must be completed.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 3 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Process residents’ hospital correspondence through management and administration, record relevant information in diaries and care plans, and review it at handover.

Verbatim wording from the response

“Following the walk around handover, senior staff members will then provide an update to their junior team members so that they are aware of the information discussed at handover. During regular team meetings, the Home Manager has informed all members of staff in relation to the new two-stage handover process and what is expected from them as part of that process. Compliance with the new process will be monitored by way of ongoing regular audits, as outlined above.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 7 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing protocols for wound management and required care documentation are considered sufficient, with compliance monitored through regular audits.

Verbatim wording from the response

“There are clear protocols in place within Aden Court in relation to wound management, admission documentation, care plans, initial wound assessment, body maps, consent to medical treatment form and the return from hospital form. As outlined above, I provided a training session for all the Registered General Nurses and Shift Leaders on 2 July 2021. The session covered wound management, completion of admission documentation, care plans, initial wound assessment, body maps, consent to medical treatment form and the return from hospital form to ensure that they were aware of the protocols in place within Aden Court. Compliance is monitored through an ongoing, regular and thorough audit process. I have provided more detail below.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 7 · response
Published 29 December 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Audit equipment provision monthly against residents’ assessed needs and address identified non-compliance.

    Stated by Hill Care GroupStated completedThe respondent said that this action was complete when they made their response on 29 December 2021.
  2. 2

    Use the established training planner to schedule mandatory and additional training and monitor staff training compliance.

    Stated by Hill Care GroupStated completedThe respondent said that this action was complete when they made their response on 29 December 2021.
  3. 3

    Liaise with the hospital Tissue Viability Team to develop a care plan for patients discharged to Aden Court.

    Stated by Hill Care GroupStated in progressThe respondent said that this action was in progress when they made their response on 29 December 2021.
  4. 4

    Replace newly ordered beds with high-low beds to support falls-risk management when residents’ needs change.

    Stated by Hill Care GroupStated plannedThe respondent said that this action was planned when they made their response on 29 December 2021.
  5. 5

    Appoint a clinically experienced Registered Manager to provide local leadership and clinical oversight at Aden Court.

    Stated by Hill Care GroupStated completedThe respondent said that this action was complete when they made their response on 29 December 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit equipment provision monthly against residents’ assessed needs and address identified non-compliance.

Verbatim wording from the response

“The Registered Manager undertakes regular audits. The Home Managers Weekly Audit includes consideration of the home environment, documentation, care plans, medication and equipment. In addition, specific equipment audits are carried out on a monthly basis to ensure that all service users have the equipment that they have been assessed as requiring. In preparing this response, I have reviewed the audit results and am assured that Aden Court is 100% compliant with the equipment audit. Any areas issues highlighted on audit are taken up with the member(s) of staff involved and feedback is provided to them by the Home Manager. Where appropriate, additional training will also be provided to members of staff (see below).”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 3 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the established training planner to schedule mandatory and additional training and monitor staff training compliance.

Verbatim wording from the response

“There are plans to further improve the service provision within Hill Care homes during the course of 2022 by i) putting in place a training planner in each care home and ii) implementing “e-care plans”.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 4 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Liaise with the hospital Tissue Viability Team to develop a care plan for patients discharged to Aden Court.

Verbatim wording from the response

“In addition, we are currently liaising with the hospital’s Tissue Viability Team to develop a care plan for patients who are discharged to our care. This will be in addition to the wider individualised care plans that will be put in place for all new admissions (or re-admissions following a hospital admission). Staff are also encouraged to contact ward staff if they have any questions or concerns regarding the management of service users who have recently been in hospital or have been seen in outpatients’ clinic.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 7 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Replace newly ordered beds with high-low beds to support falls-risk management when residents’ needs change.

Verbatim wording from the response

“Going forward, where new beds are ordered by Aden Court they will be replaced with high-low beds which can be used a regular profiling bed or, if a service user’s needs change they can be lowered to help manage falls risk. This approach has also been introduced as a wider action across Hillcare.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 2 · response
Published 29 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a clinically experienced Registered Manager to provide local leadership and clinical oversight at Aden Court.

Verbatim wording from the response

“Several changes have been made at Aden Court following Mrs Etchell’s death. In addition to the changes outlined below, there has been a change in local leadership and since August 2021, ████████ has been the Registered Manager of Aden Court. ████████ is a Registered General Nurse and was in part recruited for the role because she has the necessary knowledge and skill base to provide clinical oversight. In addition, she was previously the Deputy Manager at Aden Court before taking up a Registered Manager role at another home. ████████ therefore has prior knowledge of Aden Court, as well as previous experience as a Registered Manager during which she has demonstrated a proven track record of ensuring the provision of high quality, safe and effective care through effective leadership.”

Source location

2021-0428-Response-from-HIll-Care-Group_Published
Page 1 · response
Published 29 December 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026