PFD report

Lucasz Lewandowski · Prevention of Future Deaths report

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Issued 15 Oct 2014•Manchester (North)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Lack of communication between GMP and MEDACS about the existence of an escalation protocol
    Part of recurring concern: Unreliable multi-agency communication procedures
  2. Lack of resources for mental health response
    Part of recurring concern: Insufficient mental health service capacity for timely patient care
  3. Failure to adhere to or use escalation and call grading protocols
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Extend Command and Control quality assurance to examine and report compliance with the Escalation Policy.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 15 October 2014.
  2. Action

    Re-circulate the Escalation Policy and reinforce accurate incident-log recording, resource updates, prioritisation rationale and supervisory patrol planning.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 15 October 2014.
  3. Action

    Disseminate the MEDACS Escalation Policy to all custody staff by email and through Custody Branch Orders.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 15 October 2014.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Clinical referral decisions must remain with treating clinicians; practice managers may provide only administrative and logistical support.

    Stated by Green Surgery LtdRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of communication between GMP and MEDACS about the existence of an escalation protocol

Wider context from the report

“2. Lack of communication between GMP and MEDACS regarding the existence of their escalation protocol resulting in the delayed attendance of an FME. ”

Is this part of a recurring concern?

Yes — Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of resources for mental health response

Wider context from the report

“3. The use of S.136 of the Mental Health Act due to lack of resources – albeit on logical, pragmatic grounds. ”

Is this part of a recurring concern?

Yes — Insufficient mental health service capacity for timely patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to adhere to or use escalation and call grading protocols

Wider context from the report

“1. The timeliness of GMP’s response, against a backdrop of lack of adherence to/use of the escalation and call grading protocols. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure and reluctance to correspond with patients’ GPs and other healthcare professionals after consultation

Wider context from the report

“4. The psychiatric practice’s failure and reluctance to correspond with a patient’s GPs and/or other healthcare professionals following consultation, jeopardising continuity of care. ”

Is this part of a recurring concern?

Yes — Failure to provide sufficient GP involvement in patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Clinical decision-making by a non-medically qualified Practice Manager

Wider context from the report

“5. Clinical decision-making by a non-medically qualified Practice Manager. ”

Is this part of a recurring concern?

Yes — Unsafe clinical decisions by non-medically qualified personnel.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of clinicians to retain responsibility for patients’ safety and wellbeing in the community

Wider context from the report

“6. The view of the physician - that responsibility for maintaining a patient’s safety and wellbeing within the community rests entirely with the family and/or patient rather than the clinician. ”

Is this part of a recurring concern?

Yes — Failure to maintain clear clinical responsibility for patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in GMP responses

Wider context from the report

“1. The timeliness of GMP’s response, against a backdrop of lack of adherence to/use of the escalation and call grading protocols. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend Command and Control quality assurance to examine and report compliance with the Escalation Policy.

Verbatim wording from the response

“The Branch Commander has identified this is a critical area of our business and has extended quality assurance processes within Command and Control to now examine and report upon compliance with the Escalation Policy within the OCB.”

Source location

2014-0445-Response-by-Greater-Manchester-Police
Page 2 · response
Published 15 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Re-circulate the Escalation Policy and reinforce accurate incident-log recording, resource updates, prioritisation rationale and supervisory patrol planning.

Verbatim wording from the response

“The Escalation Policy has been re-circulated with a message from the Branch senior leaders impressing the importance of accurate recording of information on force wide incident logs (FWINs).”

Source location

2014-0445-Response-by-Greater-Manchester-Police
Page 1 · response
Published 15 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the MEDACS Escalation Policy to all custody staff by email and through Custody Branch Orders.

Verbatim wording from the response

“The Custody Branch acknowledges and agrees that it is a concern that the custody staff were not aware of the MEDACS Escalation Policy, or that in all appropriate instances staff should escalate calls in order to secure medical care provision, in the most efficient manner to those who need it most.”

Source location

2014-0445-Response-by-Greater-Manchester-Police
Page 2 · response
Published 15 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the review of the Escalation Policy to improve risk identification, patrol allocation and supervisory escalation when resources are unavailable.

Verbatim wording from the response

“The Operational Communications Branch (OCB) has undertaken a review of its Escalation Policy. The intention of this review, which is in its final stages, is to ensure the OCB works effectively with Divisions to enhance its ability to effectively identify areas of risk and then effectively manage the allocation of patrols to address that risk. In cases when it becomes apparent that resources are unavailable for allocation, the Escalation Policy will ensure the incident is brought to the attention of the appropriate Divisional supervisor.”

Source location

2014-0445-Response-by-Greater-Manchester-Police
Page 1 · response
Published 15 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Follow up medication non-compliance reports by inviting patients to appointments, discussing non-compliance impacts, and reassessing resulting risks.

Verbatim wording from the response

“In instances such as the present case, it is now envisaged to follow – up any report of compliance failure with an invitation to an appointment being made so as to discuss the impact of failure to follow medication as well as to perform a re-assessment of the risks that the patient may present to her / himself as a direct result of the non – compliance.”

Source location

2014-0445-Response-by-Green-Surgery-Medical-Dental-Care
Page 1 · response
Published 15 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a psychiatric protocol requiring documented risk assessments, action on identified risks, communication with relevant healthcare professionals, and periodic review.

Verbatim wording from the response

“Bearing in mind the particular circumstances and lessons from this case, a protocol is now being implemented specifically in relation to psychiatric practice so that a clear risk assessment must be recorded on the patient’s notes and such risk assessment to be acted upon and communicated to other relevant healthcare professionals.”

Source location

2014-0445-Response-by-Green-Surgery-Medical-Dental-Care
Page 1 · response
Published 15 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require referral notes to identify the referring clinician and clearly record any non-clinician’s administrative or logistical role.

Verbatim wording from the response

“All decisions to refer patients for clinical purposes to another health professional are taken by the medical practitioner under whose care the patient is. It will not be appropriate for the Practice Manager or any manager (unless clinically trained and significantly involved in the care of the patient in a clinical capacity) to form a view as to the appropriateness of a referral to another healthcare professional.”

Source location

2014-0445-Response-by-Green-Surgery-Medical-Dental-Care
Page 2 · response
Published 15 October 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clinical referral decisions must remain with treating clinicians; practice managers may provide only administrative and logistical support.

Verbatim wording from the response

“All decisions to refer patients for clinical purposes to another health professional are taken by the medical practitioner under whose care the patient is. It will not be appropriate for the Practice Manager or any manager (unless clinically trained and significantly involved in the care of the patient in a clinical capacity) to form a view as to the appropriateness of a referral to another healthcare professional.”

Source location

2014-0445-Response-by-Green-Surgery-Medical-Dental-Care
Page 2 · response
Published 15 October 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Reinforce interpreter use and accurate verification of personal details through individual discussion and branch-wide reminders.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 15 October 2014.
  2. 2

    Issue corrective management advice and formal feedback to staff and supervisors involved in the incident.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 15 October 2014.
  3. 3

    Improve the referral system by adding flags for events such as missed follow-up appointments and medication non-compliance.

    Stated by Green Surgery LtdStated in progressThe respondent said that this action was in progress when they made their response on 15 October 2014.
  4. 4

    Prepare and circulate prominent literature explaining community links, available resources, and the surgery’s assistance to patients and families.

    Stated by Green Surgery LtdStated in progressThe respondent said that this action was in progress when they made their response on 15 October 2014.
  5. 5

    Encourage clinicians to adopt a more inclusive and participatory approach to patient care.

    Stated by Green Surgery LtdStated plannedThe respondent said that this action was planned when they made their response on 15 October 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce interpreter use and accurate verification of personal details through individual discussion and branch-wide reminders.

Verbatim wording from the response

“In relation to the reports reference to attention to detail, specifically, the incorrect recording of Mr Lewandowski’s name and the failure to revisit the accuracy of this detail once an interpreter had been contacted. This matter has been addressed firstly, with the individual call handler who has been spoken to by a member of the senior leadership team and secondly, the whole Branch, who have been reminded of the importance, when using interpreters of capitalising upon their expertise to verify details and confirm their accuracy.”

Source location

2014-0445-Response-by-Greater-Manchester-Police
Page 2 · response
Published 15 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue corrective management advice and formal feedback to staff and supervisors involved in the incident.

Verbatim wording from the response

“On this occasion, the Branch acknowledges the prevailing Policy was not adhered to and in response has issued individual management advice to each member of staff involved in this incident. The supervisors responsible for these members of staff have also received formal feedback.”

Source location

2014-0445-Response-by-Greater-Manchester-Police
Page 1 · response
Published 15 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve the referral system by adding flags for events such as missed follow-up appointments and medication non-compliance.

Verbatim wording from the response

“In view of this, the referral system within the surgery is being improved to include specific “flag – raising occurrence” (e.g. failure to attend a follow – up appointment, reports of medication non-compliance) additionally, the surgery will with immediate effect encourage a more inclusive and participating approach from clinicians in the care of their patients.”

Source location

2014-0445-Response-by-Green-Surgery-Medical-Dental-Care
Page 2 · response
Published 15 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prepare and circulate prominent literature explaining community links, available resources, and the surgery’s assistance to patients and families.

Verbatim wording from the response

“At present, literature and information is being prepared to clearly indicate the community links and resources that can be accessed by patients and their families and how far the surgery can go in their assistance, this to be given a place of prominence within the surgery.”

Source location

2014-0445-Response-by-Green-Surgery-Medical-Dental-Care
Page 2 · response
Published 15 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Encourage clinicians to adopt a more inclusive and participatory approach to patient care.

Verbatim wording from the response

“In view of this, the referral system within the surgery is being improved to include specific “flag – raising occurrence” (e.g. failure to attend a follow – up appointment, reports of medication non-compliance) additionally, the surgery will with immediate effect encourage a more inclusive and participating approach from clinicians in the care of their patients.”

Source location

2014-0445-Response-by-Green-Surgery-Medical-Dental-Care
Page 2 · response
Published 15 October 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/3

Data last updated 7 September 2026