PFD report

Dr Donald Clegg · Prevention of Future Deaths report

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Issued 8 Aug 2018•Manchester North

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
9

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
19

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised9

  1. Inadequate and unsafe medicine administration training, supervision and audit processes
  2. Inadequate and unsafe medicines policy
  3. Inadequate and incomplete record keeping
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Invite Elmhurst and Spurr House staff to Killelea discharge planning meetings to meet customers and assess suitability.

    Stated by Department for Communities & WellbeingStated plannedThe respondent said that this action was planned when they made their response on 25 October 2018.
  2. Action

    Review and amend the medication policy, including visual one-page guides for key aspects.

    Stated by Persona Care And Support LimitedStatus unclearThe respondent did not make the status of this action clear when they made their response on 25 October 2018.
  3. Action

    Implement and embed the electronic care-planning system to improve real-time recording and structured care documentation.

    Stated by Persona Care And Support LimitedStated in progressThe respondent said that this action was in progress when they made their response on 25 October 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Monitoring of unwell service users is limited to what is appropriate for Elmhurst’s social-care registration and staff’s non-medical qualifications.

    Stated by Persona Care And Support LimitedUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate and unsafe medicine administration training, supervision and audit processes

Wider context from the report

“3. The evidence indicated that the: i) Medicine Policy &/or ii)Medicine administration training, supervision and audit processes at Persona were inadequate and unsafe (indeed, the audit process was perfunctory). ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate and unsafe medicines policy

Wider context from the report

“3. The evidence indicated that the: i) Medicine Policy &/or ii)Medicine administration training, supervision and audit processes at Persona were inadequate and unsafe (indeed, the audit process was perfunctory). ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate and incomplete record keeping

Wider context from the report

“5. Record keeping was inadequate and in parts, incomplete. Record keeping is vital in keeping service users safe. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate pre-admission assessment of care needs

Wider context from the report

“Persona Only: 2. The process of assessment of care needs prior to admission was inadequate. Assessment is critical in establishing the suitability and safety of a placement – in this case, capable of meeting complex physical and mental health needs of the individual. Assessment of risk, in particular, was inadequate. ”

Is this part of a recurring concern?

Yes — Inadequate assessment of care needs before accepting patients into care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a policy or protocol for observation and monitoring of service users

Wider context from the report

“6. There is no policy/protocol for the observation/monitoring of service users e.g. when directed to do so by a medical practitioner. Staff are left to interpret for themselves what this means. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise deteriorating service users

Wider context from the report

“4. Staff were unable to recognise the deteriorating adult and did not seek medical attention in a timely manner when signs of change became apparent. This potentially puts service users at risk of harm/death. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate pre-admission risk assessment

Wider context from the report

“Persona Only: 2. The process of assessment of care needs prior to admission was inadequate. Assessment is critical in establishing the suitability and safety of a placement – in this case, capable of meeting complex physical and mental health needs of the individual. Assessment of risk, in particular, was inadequate. ”

Is this part of a recurring concern?

Yes — Inadequate assessment of care needs before accepting patients into care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in seeking medical attention when service users deteriorate

Wider context from the report

“4. Staff were unable to recognise the deteriorating adult and did not seek medical attention in a timely manner when signs of change became apparent. This potentially puts service users at risk of harm/death. ”

Is this part of a recurring concern?

Yes — Failure to seek medical attention when a person's condition warrants it; Unreliable escalation by care staff for required medical attention.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient communication and handover during transfers of care

Wider context from the report

“Persona and Bury MBC: 1. Communication/transfer of care/handover between social services, the first placement and/or the final placement was insufficient, given the complexities of the deceased’s case. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invite Elmhurst and Spurr House staff to Killelea discharge planning meetings to meet customers and assess suitability.

Verbatim wording from the response

“Following a review of the discharge process from Killelea we have made the following change:”

Source location

2018-0269-Response-by-Bury-Council
Page 4 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and amend the medication policy, including visual one-page guides for key aspects.

Verbatim wording from the response

“Investment in an Electronic Medication Administration System (EMAR) which is designed to improve accuracy and safety in respect of medication administration whilst also improving audit trails. This is being implemented at Elmhurst this week (w/c 24/9/18) and will be rolled out to our other short stay unit Spurr House in October 2018. 3b. On-going exceptional Board reporting on medication errors and progress against the medication action plan. 3c. Review and amendment of the medication policy to make it clearer for staff and to develop visual one page guides on certain key aspects of the policy. 3d. Review of our current medication training which we felt could be improved. We have therefore sourced an additional detailed and assessed training package which will be rolled out to staff imminently. 3e. Review and amendment of the self-administration assessments and protocols.”

Source location

2018-0269-Response-by-Persona
Page 2 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and embed the electronic care-planning system to improve real-time recording and structured care documentation.

Verbatim wording from the response

“5. Record keeping was inadequate and in parts incomplete Record keeping in social care has become an increasingly significant part of the role in recent years and as a result during 2017 we investigated a number of electronic care planning systems and in autumn 2017 purchased and began implementation of our chosen system Access Mobizio. Roll-out to Elmhurst took place in February 2018. It is now the case that all care planning is in the majority digital within short stay. The system allows real time recording, voice recording and more structured prompts which all contribute to improved record keeping. The QA Framework includes audits and spot checks of care records to assess the quality and accuracy of these. We have identified that there is still further work to do with staff to continue to embed the approach and to drive a culture of improved record keeping.”

Source location

2018-0269-Response-by-Persona
Page 3 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include Persona representatives in multidisciplinary meetings for transfers between Killelea and Persona services.

Verbatim wording from the response

“1. Communication and transfer of care between social services, the first placement and the final placement The comments raised relate to the inadequate communication between the care teams at Killelea (Bury Council) and Elmhurst (Persona), particularly given the complexities of Dr Clegg’s circumstances. A meeting has now taken place between the Persona Operations Director and the Business Manager responsible for Intermediate Managed Care at Bury Council. It has been agreed that going forward and with immediate effect where a customer is being discharged from Killelea to Persona services, or vice versa, a representative from Persona will be included in a multi-disciplinary team meeting with the appropriate health professionals.”

Source location

2018-0269-Response-by-Persona
Page 1 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete and roll out the comprehensive quality assurance framework for meaningful, signed-off audits and organisational improvement plans.

Verbatim wording from the response

“These now include a requirement to count medication weekly for people who are self-administering, and a mapping tool to allow the amount actually taken to be tracked against that which should have been consumed. 3f. Development of a comprehensive quality assurance framework (QA Framework). This has been completed in partnership with an external consultant. The work on the QA Framework has drawn current audit tools together to ensure that they are fit for purpose and all audits are meaningful, signed off by a more senior manager, and any actions are captured at a scheme and organisational level in an Improvement Plan. This work has taken place across the summer months and is currently being rolled out in”

Source location

2018-0269-Response-by-Persona
Page 2 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot a Medication Co-ordinator role providing specialist medication support, pharmacy and GP liaison, and auditing capacity.

Verbatim wording from the response

“short stay during September and early October. We will work hard as a team to ensure it is embedded throughout the organisation. 3g. As medication in short stay services is particularly complex and busy we have reviewed the structure and are currently piloting having a Medication Co-ordinator role to provide more specialist knowledge and support in this area, as well as additional skilled capacity to undertake pharmacy and GP liaison and auditing. 3h. Review of the skills required by staff who administer medication has identified that there are skills around numeracy and attention to detail which had been underestimated in the previous job description and core attributes. These have now been added to job descriptions and will form part of the recruitment assessment in the future. 3i.”

Source location

2018-0269-Response-by-Persona
Page 3 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend self-administration assessments and protocols to require weekly medication counts and track actual consumption against expected consumption.

Verbatim wording from the response

“Investment in an Electronic Medication Administration System (EMAR) which is designed to improve accuracy and safety in respect of medication administration whilst also improving audit trails. This is being implemented at Elmhurst this week (w/c 24/9/18) and will be rolled out to our other short stay unit Spurr House in October 2018. 3b. On-going exceptional Board reporting on medication errors and progress against the medication action plan. 3c. Review and amendment of the medication policy to make it clearer for staff and to develop visual one page guides on certain key aspects of the policy. 3d. Review of our current medication training which we felt could be improved. We have therefore sourced an additional detailed and assessed training package which will be rolled out to staff imminently. 3e. Review and amendment of the self-administration assessments and protocols.”

Source location

2018-0269-Response-by-Persona
Page 2 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and develop training to help staff recognise deterioration, question medical professionals, and identify triggers for seeking further advice.

Verbatim wording from the response

“4. Staff were unable to recognise the signs of deterioration and did not seek medical attention in a timely manner This finding is one which we have reflected on at some length. As you will be aware, Elmhurst does not hold a Nursing registration and the staff we employ are social care staff and not medically qualified. Therefore the monitoring that we undertake when someone is unwell needs to be appropriate to the specifics of our registration. Having reflected and reviewed our approach I believe that this service would benefit from additional training and we also need to empower staff to ask more and better questions of medical professionals in order to understand what to expect, and what triggers to look for in an individual’s specific case in order to know when to seek further advice or involve medical professionals.”

Source location

2018-0269-Response-by-Persona
Page 3 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the sourced detailed, assessed medication training package to staff.

Verbatim wording from the response

“Investment in an Electronic Medication Administration System (EMAR) which is designed to improve accuracy and safety in respect of medication administration whilst also improving audit trails. This is being implemented at Elmhurst this week (w/c 24/9/18) and will be rolled out to our other short stay unit Spurr House in October 2018. 3b. On-going exceptional Board reporting on medication errors and progress against the medication action plan. 3c. Review and amendment of the medication policy to make it clearer for staff and to develop visual one page guides on certain key aspects of the policy. 3d. Review of our current medication training which we felt could be improved. We have therefore sourced an additional detailed and assessed training package which will be rolled out to staff imminently. 3e. Review and amendment of the self-administration assessments and protocols.”

Source location

2018-0269-Response-by-Persona
Page 2 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor transfer meetings and assess whether further communication methods are needed.

Verbatim wording from the response

“I will ensure that this is monitored to see how it works in practice and whether we need to review additional methods to ensure we have the right level of communications between the respective teams.”

Source location

2018-0269-Response-by-Persona
Page 1 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an electronic medication administration system at Elmhurst and roll it out to Spurr House.

Verbatim wording from the response

“Investment in an Electronic Medication Administration System (EMAR) which is designed to improve accuracy and safety in respect of medication administration whilst also improving audit trails. This is being implemented at Elmhurst this week (w/c 24/9/18) and will be rolled out to our other short stay unit Spurr House in October 2018. 3b. On-going exceptional Board reporting on medication errors and progress against the medication action plan. 3c. Review and amendment of the medication policy to make it clearer for staff and to develop visual one page guides on certain key aspects of the policy. 3d. Review of our current medication training which we felt could be improved. We have therefore sourced an additional detailed and assessed training package which will be rolled out to staff imminently. 3e. Review and amendment of the self-administration assessments and protocols.”

Source location

2018-0269-Response-by-Persona
Page 2 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a simple observation protocol and recording system for monitoring service users when directed by medical practitioners.

Verbatim wording from the response

“Having reviewed this area, we do not have an adequate system and protocol. This links closely to Point 4 (above). We will be developing a simple protocol for staff and an appropriate recording system for observations to sit alongside the training mentioned earlier. The new Compliance Manager will be tasked with this as an urgent action.”

Source location

2018-0269-Response-by-Persona
Page 4 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit and appoint a Compliance Manager responsible for medication auditing.

Verbatim wording from the response

“Focus groups with staff are due to take place in early October 2018 to understand the challenges that they see in administering medication and any solutions which they feel would improve their ability to perform consistently well in this area. We are also talking to other service providers to look at sharing best practice tips and tools. 3j. In addition we have recruited a Compliance Manager (this is a senior appointment) who will be responsible for auditing medication. This post reports directly to me as the Managing Director. The post-holder commences on 1 October 2018.”

Source location

2018-0269-Response-by-Persona
Page 3 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish an additional short-stay admissions post to obtain detailed referral information and support face-to-face assessments or multidisciplinary meetings.

Verbatim wording from the response

“In light of the findings from this inquest we have reviewed the assessment process and we will be enhancing our approach to admissions. This involves the establishment of an additional post within our short stay services which will focus on admissions, ensuring that we obtain detailed information for the Registered Manager to allow them to make an informed judgement. This will also provide capacity for a face to face assessment or involvement in multi-disciplinary team meetings (as described at point 1) as required.”

Source location

2018-0269-Response-by-Persona
Page 2 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitoring of unwell service users is limited to what is appropriate for Elmhurst’s social-care registration and staff’s non-medical qualifications.

Verbatim wording from the response

“4. Staff were unable to recognise the signs of deterioration and did not seek medical attention in a timely manner This finding is one which we have reflected on at some length. As you will be aware, Elmhurst does not hold a Nursing registration and the staff we employ are social care staff and not medically qualified. Therefore the monitoring that we undertake when someone is unwell needs to be appropriate to the specifics of our registration. Having reflected and reviewed our approach I believe that this service would benefit from additional training and we also need to empower staff to ask more and better questions of medical professionals in order to understand what to expect, and what triggers to look for in an individual’s specific case in order to know when to seek further advice or involve medical professionals.”

Source location

2018-0269-Response-by-Persona
Page 3 · response
Published 25 October 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Provide ongoing Board reporting on medication errors and progress against the medication action plan.

    Stated by Persona Care And Support LimitedStated in progressThe respondent said that this action was in progress when they made their response on 25 October 2018.
  2. 2

    Hold staff focus groups to identify medication-administration challenges and potential solutions.

    Stated by Persona Care And Support LimitedStated plannedThe respondent said that this action was planned when they made their response on 25 October 2018.
  3. 3

    Develop guidance for responding to inquests, including expectations for witnesses.

    Stated by Persona Care And Support LimitedStated completedThe respondent said that this action was complete when they made their response on 25 October 2018.
  4. 4

    Engage other service providers to share medication-management best-practice tips and tools.

    Stated by Persona Care And Support LimitedStated in progressThe respondent said that this action was in progress when they made their response on 25 October 2018.
  5. 5

    Add numeracy and attention-to-detail requirements to medication-administering staff job descriptions and recruitment assessments.

    Stated by Persona Care And Support LimitedStated completedThe respondent said that this action was complete when they made their response on 25 October 2018.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Elmhurst is considered a safe and appropriate placement for customers requiring residential care rather than nursing care.

    Stated by Department for Communities & WellbeingExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ongoing Board reporting on medication errors and progress against the medication action plan.

Verbatim wording from the response

“Investment in an Electronic Medication Administration System (EMAR) which is designed to improve accuracy and safety in respect of medication administration whilst also improving audit trails. This is being implemented at Elmhurst this week (w/c 24/9/18) and will be rolled out to our other short stay unit Spurr House in October 2018. 3b. On-going exceptional Board reporting on medication errors and progress against the medication action plan. 3c. Review and amendment of the medication policy to make it clearer for staff and to develop visual one page guides on certain key aspects of the policy. 3d. Review of our current medication training which we felt could be improved. We have therefore sourced an additional detailed and assessed training package which will be rolled out to staff imminently. 3e. Review and amendment of the self-administration assessments and protocols.”

Source location

2018-0269-Response-by-Persona
Page 2 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold staff focus groups to identify medication-administration challenges and potential solutions.

Verbatim wording from the response

“Focus groups with staff are due to take place in early October 2018 to understand the challenges that they see in administering medication and any solutions which they feel would improve their ability to perform consistently well in this area. We are also talking to other service providers to look at sharing best practice tips and tools. 3j. In addition we have recruited a Compliance Manager (this is a senior appointment) who will be responsible for auditing medication. This post reports directly to me as the Managing Director. The post-holder commences on 1 October 2018.”

Source location

2018-0269-Response-by-Persona
Page 3 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop guidance for responding to inquests, including expectations for witnesses.

Verbatim wording from the response

“Beyond the findings of your report I also wanted to take the opportunity to personally respond to the comment made about Persona representatives leaving court before the conclusion of evidence. I apologise on their behalf if this appeared in any way disrespectful or disinterested. This certainly was not the case and can be explained by the lack of experience in Coroner’s Court of these individuals. They believed they had been dismissed from Court and that it was appropriate for them to leave. We have recently developed a set of guidance around responding to Inquests, including what to expect when appearing as a witness. We are also exploring opportunities for Managers to observe cases at Coroners Court to increase their awareness of Court etiquette and confidence in this arena.”

Source location

2018-0269-Response-by-Persona
Page 4 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage other service providers to share medication-management best-practice tips and tools.

Verbatim wording from the response

“Focus groups with staff are due to take place in early October 2018 to understand the challenges that they see in administering medication and any solutions which they feel would improve their ability to perform consistently well in this area. We are also talking to other service providers to look at sharing best practice tips and tools. 3j. In addition we have recruited a Compliance Manager (this is a senior appointment) who will be responsible for auditing medication. This post reports directly to me as the Managing Director. The post-holder commences on 1 October 2018.”

Source location

2018-0269-Response-by-Persona
Page 3 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add numeracy and attention-to-detail requirements to medication-administering staff job descriptions and recruitment assessments.

Verbatim wording from the response

“short stay during September and early October. We will work hard as a team to ensure it is embedded throughout the organisation. 3g. As medication in short stay services is particularly complex and busy we have reviewed the structure and are currently piloting having a Medication Co-ordinator role to provide more specialist knowledge and support in this area, as well as additional skilled capacity to undertake pharmacy and GP liaison and auditing. 3h. Review of the skills required by staff who administer medication has identified that there are skills around numeracy and attention to detail which had been underestimated in the previous job description and core attributes. These have now been added to job descriptions and will form part of the recruitment assessment in the future. 3i.”

Source location

2018-0269-Response-by-Persona
Page 3 · response
Published 25 October 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Elmhurst is considered a safe and appropriate placement for customers requiring residential care rather than nursing care.

Verbatim wording from the response

“We have used Elmhurst on many occasions and have considered this to be a safe and appropriate placement setting to meet the residential care needs of customers, where a nursing placement is not required.”

Source location

2018-0269-Response-by-Bury-Council
Page 5 · response
Published 25 October 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026