PFD report

Raihana Oluwamidalo Awolaja · Prevention of Future Deaths report

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Issued 2 May 2025•Inner West London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
28

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised7

  1. Flawed investigations failing to identify systemic failures and learning
    Part of recurring concern: Failure to identify and address recurring safety issues through organisational learningPart of recurring concern: Inadequate safety incident investigations
  2. Insufficient staff training on what one-to-one care means in practice
    Part of recurring concern: Unsafe provision of one-to-one care
  3. Failure to listen to and sufficiently investigate concerns and complaints raised by next of kin
    Part of recurring concern: Failure to acknowledge and act on family and carer safety concerns in patient carePart of recurring concern: Unreliable handling of safety-related complaints
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.22

  1. Action

    Implement the national Patient Safety Incident Response Framework for incident investigations.

    Stated by The Children's TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2025.
  2. Action

    Clarify staff roles and formally prioritise direct care over administrative duties.

    Stated by The Children's TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2025.
  3. Action

    Strengthen the clinical governance framework to identify recurring themes and trends and support organisational learning.

    Stated by The Children's TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Flawed investigations failing to identify systemic failures and learning

Wider context from the report

“2. That there may be culture of cover up at the TCT, in that they carried out a flawed investigation after this incident, pushing blame onto an innocent individual and thereby avoiding highlighting systemic failures and learning and thus risking lessons that should be learned are lost that could prevent future deaths. ”

Is this part of a recurring concern?

Yes — Failure to identify and address recurring safety issues through organisational learning; Inadequate safety incident investigations.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staff training on what one-to-one care means in practice

Wider context from the report

“4. That there may be staff training issues in relation to what one to one care means in practice. ”

Is this part of a recurring concern?

Yes — Unsafe provision of one-to-one care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to listen to and sufficiently investigate concerns and complaints raised by next of kin

Wider context from the report

“6. That next of kin are not sufficiently listened to when they raise concerns, and their complaints are dismissed without sufficient investigation. ”

Is this part of a recurring concern?

Yes — Failure to acknowledge and act on family and carer safety concerns in patient care; Unreliable handling of safety-related complaints.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient communication with commissioning authorities and next of kin about care and supervision risks

Wider context from the report

“3. That TCT do not sufficiently communicate with the commissioning LA nor next of kin in relation to issues with care and supervision, for example not informing the named social worker nor the mother of the disciplinary proceedings against a staff member who left Raihana alone. This in turn leaves vulnerable residents at risk, as the named social workers and possibly the commissioning authority nor the next of kin will be aware of potential increased risks to the vulnerable child. This matter also goes to matter 2 above. ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families; Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate communication of planning and review meeting matters and actions to care providers

Wider context from the report

“7. That the systems of communication between those attending planning and review meetings and those providing care to the residents are inadequate, such that matters raised at these meetings and any actions agreed to address them are insufficiently communicated to those providing care to the residents. ”

Is this part of a recurring concern?

Yes — Unreliable communication of care-review meeting outcomes.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide children requiring one-to-one care with sufficiently intensive care and supervision

Wider context from the report

“1. That children such as Raihana requiring one to one care are still at times receiving less intensive care and supervision than they require. ”

Is this part of a recurring concern?

Yes — Unsafe provision of one-to-one care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staff training on prioritising care over administrative tasks

Wider context from the report

“5. That there may be training issues in relation to the prioritisation of administrative tasks above care. ”

Is this part of a recurring concern?

Yes — Failure to prioritise clinical care over administrative work.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the national Patient Safety Incident Response Framework for incident investigations.

Verbatim wording from the response

“• PSIRF Implementation: We have fully implemented the national Patient Safety Incident Response Framework (PSIRF) to guide all incident investigations, ensuring a consistent, transparent, and learning-focused approach.”

Source location

Response from The Children’s Trust
Page 3 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clarify staff roles and formally prioritise direct care over administrative duties.

Verbatim wording from the response

“• Role Clarity: We have clarified staff roles to ensure that direct care is prioritised over administrative duties. Staff have been formally instructed on this expectation.”

Source location

Response from The Children’s Trust
Page 1 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen the clinical governance framework to identify recurring themes and trends and support organisational learning.

Verbatim wording from the response

“• Clinical Governance Framework: Significant investment has been made in strengthening our clinical governance framework. This enhancement enables us to better identify and respond to recurring themes and trends, promoting continuous organisational learning and improvement.”

Source location

Response from The Children’s Trust
Page 2 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a Clinical Governance Department and a senior role championing children’s and families’ experiences.

Verbatim wording from the response

“• Increased Resource: To strengthen the organisation’s responsiveness, we have created a dedicated Clinical Governance Department. This department includes a senior role (Band 8a) specifically responsible for championing the experiences and perspectives of children, young people, and their families. This role ensures that their voices are embedded at every level of the organisation, with concerns and feedback escalated consistently and with appropriate oversight.”

Source location

Response from The Children’s Trust
Page 4 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the complaints policy and process to address gaps and align with national best practice.

Verbatim wording from the response

“• Revised Complaints Policy: We are currently revising our Complaints Policy and process. This work involves a thorough review across the organisation to identify and address any gaps, ensuring the process is robust and aligned with national best practice standards.”

Source location

Response from The Children’s Trust
Page 4 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct quarterly anonymous Family Satisfaction Surveys and use their findings in governance-led service improvements.

Verbatim wording from the response

“• Family Satisfaction Surveys: We have introduced quarterly Family Satisfaction Surveys, which families can complete anonymously if they wish. Feedback from these surveys is carefully reviewed and acted upon. Outcomes are escalated through our governance structure to ensure they directly influence service improvements and decision-making.”

Source location

Response from The Children’s Trust
Page 4 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct thematic reviews of serious incidents and use findings to inform staff training and service improvements.

Verbatim wording from the response

“• Thematic Reviews: We conduct thematic reviews of all serious incidents to identify recurring issues. The findings from these reviews directly inform staff training and ongoing service improvements.”

Source location

Response from The Children’s Trust
Page 5 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review all incidents through multidisciplinary panels representing the organisation.

Verbatim wording from the response

“• Multidisciplinary Panels: All incidents are now reviewed by multidisciplinary panels comprising representatives from across the organisation, facilitating a comprehensive and collaborative review process.”

Source location

Response from The Children’s Trust
Page 3 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate a dedicated administrator to each house so care staff can focus on caregiving.

Verbatim wording from the response

“• Dedicated Administrative Support: Each house has been allocated a dedicated administrator, allowing care staff to focus on their primary caregiving responsibilities without being unduly distracted by administrative tasks.”

Source location

Response from The Children’s Trust
Page 1 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide mandatory training on monitoring, observation, and one-to-one care requirements.

Verbatim wording from the response

“• Mandatory Training: All care giving staff now receive mandatory, specific training on our monitoring and observation policy, including clear guidance on what one-to-one care entails at The Children’s Trust. This training covers essential aspects such as proximity, engagement, and supervision.”

Source location

Response from The Children’s Trust
Page 1 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a modified escalation procedure enabling families to request a second opinion or further care review.

Verbatim wording from the response

“• Modified Martha’s Rule: We are introducing a modified escalation procedure, often referred to as “Martha’s Rule,” which will provide families with a clear and accessible route to request a second opinion or further review when they have concerns about the care provided.”

Source location

Response from The Children’s Trust
Page 4 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use standardised, structured shift handovers with tools, relevant meeting updates, and regular audits.

Verbatim wording from the response

“• Improved Handover Protocols: Shift handovers now follow a standardised, structured protocol supported by clear tools to ensure comprehensive transfer of information between teams, reducing the risk of important details being missed.”

Source location

Response from The Children’s Trust
Page 1 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a 24-hour floating staff role to supply additional care and supervision when needed.

Verbatim wording from the response

“• Floating Staff Role Introduced: We have introduced a flexible “floating” staff role available 24 hours a day. This role ensures that additional support can be provided promptly whenever needed, guaranteeing that children and young people consistently receive the appropriate level of care and supervision without interruption.”

Source location

Response from The Children’s Trust
Page 1 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct and systematically review routine overnight clinical care and observation audits.

Verbatim wording from the response

“• Routine Audits: In addition to regular monitoring and observation audits, Clinical Site Managers conduct routine overnight audits. These are systematically reviewed to maintain high standards of care.”

Source location

Response from The Children’s Trust
Page 2 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Convene a multi-agency Risk Summit to improve specialist NHS access and review monitoring and observation policies.

Verbatim wording from the response

“• Risk Summit: In November 2024, we convened a Risk Summit involving NHS England, regulatory bodies, health and social care partners, and commissioners. This summit”

Source location

Response from The Children’s Trust
Page 3 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement communication protocols for promptly and transparently sharing serious care or safeguarding concerns with families and local authorities.

Verbatim wording from the response

“• New Communication Protocols: We have implemented new communication protocols to ensure that all serious care or safeguarding concerns are promptly and transparently shared with the child’s family and the relevant local authority. This is done in accordance with the Patient Safety Incident Response Framework (PSIRF) and our updated incident management policy and procedures.”

Source location

Response from The Children’s Trust
Page 3 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Apply internal governance oversight to externally commissioned investigations and scrutinise their findings.

Verbatim wording from the response

“• Internal Oversight of External Reviews: Investigations commissioned externally are now subject to additional internal oversight through our governance procedures. This internal review ensures that external findings are scrutinised rigorously and challenged appropriately to maintain high standards of accountability.”

Source location

Response from The Children’s Trust
Page 3 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a revised incident management policy and process based on national best practice.

Verbatim wording from the response

“• Incident Management Policies and Processes: We have developed and implemented a revised incident management policy and process that incorporates national best practice standards to ensure robust and consistent handling of all incidents.”

Source location

Response from The Children’s Trust
Page 2 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a monthly senior-leader Family Forum, document themes, and monitor agreed actions.

Verbatim wording from the response

“• Monthly Family Forum: A Monthly Family Forum has been established, attended by senior leaders including the Head Teacher and Chief Executive Officer. This forum provides a protected and supportive environment where parents, families, and carers can provide feedback, ask questions, and raise concerns. Discussions and themes from these meetings are formally documented, with agreed actions monitored and followed up at subsequent forums.”

Source location

Response from The Children’s Trust
Page 4 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed an evidence-based staffing model aligned with national standards and individual children’s needs.

Verbatim wording from the response

“• We are in the process of embedding a revised evidence-based staffing model aligned with national standards. This model aims to continue to ensure the appropriate number and mix of staff are available according to the individual needs of each child.”

Source location

Response from The Children’s Trust
Page 2 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require one-to-one carers to confirm care requirements and obtain approval before stepping away or ending shifts.

Verbatim wording from the response

“• Delegation Policy: As part of our revised Delegation Policy, The Children’s Trust now requires that every staff member allocated to provide one-to-one care for a child or young person, formally sign at the start of each shift to confirm their understanding of that individual’s care, monitoring, and observation needs; furthermore, they must seek approval from the shift leader before stepping away at any time during the shift, including for breaks, and must obtain permission to leave at the end of their shift to ensure safe and continuous care with no gaps during handovers.”

Source location

Response from The Children’s Trust
Page 2 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain 24-hour on-site clinical oversight through a Clinical Site Manager.

Verbatim wording from the response

“• Clinical Site Management: A Clinical Site Manager, a senior nurse, is now present on site 24 hours a day. This role allows immediate response to any clinical issues or escalations, enhancing clinical oversight and quality of care.”

Source location

Response from The Children’s Trust
Page 2 · response
Published 19 May 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Record and review serious-care communications through governance teams.

    Stated by The Children's TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2025.
  2. 2

    Continue collaborative work with NHS and local authority partners to share, escalate, and address risks.

    Stated by The Children's TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 May 2025.
  3. 3

    Adopt the NHS-aligned Freedom to Speak Up framework and appoint an independent Guardian.

    Stated by The Children's TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2025.
  4. 4

    Hold reflective safeguarding sessions and learning forums and train senior staff and managers in psychological safety.

    Stated by The Children's TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 May 2025.
  5. 5

    Restructure Nursing and Care to strengthen clinical governance, risk management, education, and operational leadership.

    Stated by The Children's TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2025.
  6. 6

    Record all care decisions and updates in a comprehensive electronic patient records system.

    Stated by The Children's TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record and review serious-care communications through governance teams.

Verbatim wording from the response

“• Governance Oversight: To ensure accountability and transparency, all such communications are systematically recorded and reviewed by our governance teams. These processes have also been independently reviewed by external regulators, confirming their effectiveness.”

Source location

Response from The Children’s Trust
Page 3 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue collaborative work with NHS and local authority partners to share, escalate, and address risks.

Verbatim wording from the response

“We also acknowledge that the issues raised in Raihana’s case do not exist in isolation. The safety and wellbeing of children with complex needs requires a coordinated and transparent approach across the wider health and social care system. As such, we continue to work closely with our NHS and local authority partners to ensure risks are shared, escalated, and addressed collaboratively.”

Source location

Response from The Children’s Trust
Page 6 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt the NHS-aligned Freedom to Speak Up framework and appoint an independent Guardian.

Verbatim wording from the response

“• Freedom to Speak Up: In February 2025, we adopted the NHS-aligned Freedom to Speak Up framework and appointed an independent Guardian to support staff in raising concerns safely and confidently. This represents a major commitment for our organisation, which is a smaller, non-NHS provider, but we believe it is essential to provide a safe, independent route for staff to raise concerns and ensure they are addressed with full organisational accountability.”

Source location

Response from The Children’s Trust
Page 5 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold reflective safeguarding sessions and learning forums and train senior staff and managers in psychological safety.

Verbatim wording from the response

“• Psychological Safety: To promote psychological safety, we hold regular reflective safeguarding sessions and learning forums. These initiatives foster a culture of openness, transparency, and continuous improvement among staff. In addition, we are currently training 30 of our most senior staff and 53 first line managers in relation to psychological safety as part of a wider leadership development programme launched in 2025.”

Source location

Response from The Children’s Trust
Page 5 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Restructure Nursing and Care to strengthen clinical governance, risk management, education, and operational leadership.

Verbatim wording from the response

“• Nursing and Care / Clinical Governance Restructure: We have undertaken a significant restructure within our largest directorate, Nursing and Care. This restructure strengthens clinical governance, risk management, clinical education, and operational leadership across the site to ensure improved oversight and quality of care.”

Source location

Response from The Children’s Trust
Page 5 · response
Published 19 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record all care decisions and updates in a comprehensive electronic patient records system.

Verbatim wording from the response

“• Electronic Patient Records: All care decisions and updates are now recorded within a comprehensive electronic patient records system. This system ensures that care staff have real-time access to accurate and up-to-date information, supporting continuity and quality of care across the organisation.”

Source location

Response from The Children’s Trust
Page 5 · response
Published 19 May 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026