PFD report

Wayne Lee Millett · Prevention of Future Deaths report

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Issued 18 Feb 2020•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure of serious incident investigations to critically analyse care and treatment against the Care Plan
    Part of recurring concern: Inadequate safety incident investigationsPart of recurring concern: Unreliable formal safety-incident management processes
  2. Lack of clear care plans for monitoring Clozapine side-effects and directing staff response to suspected serious complications
    Part of recurring concern: Unreliable safety monitoring and guidance for clozapine treatment
  3. Failure to formally review care plans for patients prescribed Clozapine
    Part of recurring concern: Unreliable care-planning processesPart of recurring concern: Unreliable safety monitoring and guidance for clozapine treatment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Complete the 2020 formal audit of patient care plans and analyse its results.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 26 February 2020.
  2. Action

    Circulate incident and near-miss learning bulletins and update related policies and training courses.

    Stated by Priory GroupStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2020.
  3. Action

    Deliver investigation and report-writing training to senior staff conducting serious incident investigations.

    Stated by Priory GroupStated plannedThe respondent said that this action was planned when they made their response on 26 February 2020.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Existing monthly quality walk rounds and annual audits provide regular auditing of patient care plans.

    Stated by Priory GroupExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of serious incident investigations to critically analyse care and treatment against the Care Plan

Wider context from the report

“1) The Priory’s own investigation into the circumstances of Mr Millett’s death was notably lacking in meaningful critical analysis of the care and treatment he received, and in particular was fundamentally flawed in that it failed to consider the care given as against the Care Plan despite its obvious central relevance to his death. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable formal safety-incident management processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear care plans for monitoring Clozapine side-effects and directing staff response to suspected serious complications

Wider context from the report

“4) It is a matter of concern that, notwithstanding the cause of death identified on Post Mortem Examination and despite nearly a year having passed since Mr Millett’s death, the organisation has yet to formally review the care plans of all patients prescribed Clozapine, with a view to ensuring each relevant patient has in place a clear plan for monitoring of potential side-effects of the medication, which gives clear and authoritative direction to staff as to how to act if serious complications are suspected. It is a particular matter of concern that this step has not been taken, given the evidence heard from the Peripatetic Director of Clinical Services which suggested this would be a straightforward measure to accomplish, and one which could be completed within 28 days. ”

Is this part of a recurring concern?

Yes — Unreliable safety monitoring and guidance for clozapine treatment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to formally review care plans for patients prescribed Clozapine

Wider context from the report

“4) It is a matter of concern that, notwithstanding the cause of death identified on Post Mortem Examination and despite nearly a year having passed since Mr Millett’s death, the organisation has yet to formally review the care plans of all patients prescribed Clozapine, with a view to ensuring each relevant patient has in place a clear plan for monitoring of potential side-effects of the medication, which gives clear and authoritative direction to staff as to how to act if serious complications are suspected. It is a particular matter of concern that this step has not been taken, given the evidence heard from the Peripatetic Director of Clinical Services which suggested this would be a straightforward measure to accomplish, and one which could be completed within 28 days. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes; Unreliable safety monitoring and guidance for clozapine treatment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to learn from serious clinical incidents and take action accordingly

Wider context from the report

“2) The above concern, when taken in conjunction with the facts that: a) the evidence before the court confirmed the organisation’s Director of Risk Management, ████████ had input into the investigation; and b) the Peripatetic Director of Clinical Services who gave evidence before the court was unable to describe any overarching quality assurance process operating within the organisation in respect of serious incident investigations; This raises significant concerns as to the Priory Group’s ability to learn from serious clinical incidents and to take action accordingly, thus creating a risk of future deaths. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to audit compliance with care plans

Wider context from the report

“3) The court heard differing evidence from staff working at The Priory Hospital, Cheadle and from the Peripatetic Director of Clinical Services as to what the organisation’s expectations were in respect of care plans, and specifically the degree of adherence which were required to them. In the light of this significant divergence of opinion, it is a matter of concern that the Priory Group has not undertaken any audit of compliance with care plans (either at The Priory Hospital, Cheadle or more generally within the organisation) as a result of Mr Millett’s death. ”

Is this part of a recurring concern?

Yes — Failure to reliably assure compliance with care plans.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of overarching quality assurance for serious incident investigations

Wider context from the report

“2) The above concern, when taken in conjunction with the facts that: a) the evidence before the court confirmed the organisation’s Director of Risk Management, ████████ had input into the investigation; and b) the Peripatetic Director of Clinical Services who gave evidence before the court was unable to describe any overarching quality assurance process operating within the organisation in respect of serious incident investigations; This raises significant concerns as to the Priory Group’s ability to learn from serious clinical incidents and to take action accordingly, thus creating a risk of future deaths. ”

Is this part of a recurring concern?

Yes — Unreliable formal safety-incident management processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the 2020 formal audit of patient care plans and analyse its results.

Verbatim wording from the response

“Please note there are systems in place which ensure that patient care plans are regularly audited. These systems include Ward Managers and the Director of Compliance at each hospital having a responsibility for undertaking regular “spot-checks” by way of completing the monthly Quality Walk Rounds during which the care records of patients are reviewed and evaluated. Our Healthcare Division Quality Team also undertakes a formal annual audit of care plans. The 2020 audit was unfortunately delayed due to the Covid-19 pandemic but was completed last month with the audit results currently being analysed.”

Source location

2020-0031-Response-from-Priory_Redacted
Page 2 · response
Published 26 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate incident and near-miss learning bulletins and update related policies and training courses.

Verbatim wording from the response

“In the event of a very serious incident, we always undertake a rapid review of the case with the aim of taking swift action, where it is deemed necessary, to help reduce the possibility of a re-occurrence of such incidents and until such time as the completion of the more detailed investigation. We circulate frequent bulletins and messages to our staff about the lessons learnt from incidents and near misses with policies and training courses amended and updated accordingly. The improvement and embedding of any improvement actions is monitored by our Healthcare Division Quality Team who scrutinise incidents themes and trends and where necessary undertake more individualised reviews of patient care.”

Source location

2020-0031-Response-from-Priory_Redacted
Page 2 · response
Published 26 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver investigation and report-writing training to senior staff conducting serious incident investigations.

Verbatim wording from the response

“• Delivering training to senior staff who are commissioned to complete investigations and prepare reports to ensure they have the necessary skills to identify key issues and convey those concisely and clearly in their written outputs;”

Source location

2020-0031-Response-from-Priory_Redacted
Page 2 · response
Published 26 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Datrix incident reporting tool to accelerate reporting and improve local and division-wide incident analysis.

Verbatim wording from the response

“More generally in relation to incidents, we have systems and processes in place to ensure we learn from all incidents and near misses as expeditiously as possible. In July 2019, we invested in a new incident reporting tool (Datrix) which has assisted us to report incidents more quickly and better analyse them both locally i.e. at each hospital and across the Healthcare Division as a whole.”

Source location

2020-0031-Response-from-Priory_Redacted
Page 2 · response
Published 26 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require senior staff, including the Group Medical Director and Director of Quality, to review every draft serious incident investigation report.

Verbatim wording from the response

“• Strengthening the review process so that all draft serious incident investigation reports are reviewed by a team of senior staff which in all cases includes the Group Medical Director and the Director of Quality.”

Source location

2020-0031-Response-from-Priory_Redacted
Page 2 · response
Published 26 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit a serious incidents investigation officer with a mandate to improve investigation processes.

Verbatim wording from the response

“In relation to your concern that we are not a learning organisation, please note we continue to invest significant time and resource in making continuous improvements to the services we provide to some of the most clinically challenging mental health patients in the UK. This includes in relation to incident investigations: in March this year we recruited a highly-experienced serious incidents investigation officer (SIO) with a clear mandate to make improvements to our processes for the benefit of patients and staff including:”

Source location

2020-0031-Response-from-Priory_Redacted
Page 1 · response
Published 26 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue Clozapine guidelines and a care-plan template covering medication side effects and their management.

Verbatim wording from the response

“As above, we are very much a learning organisation and we saw the matters raised at the Inquest concerning Mr Millett as an opportunity to review the way in which we manage the prescription and management of Clozapine. We have now allocated a Clozapine learning and development module to all doctors and qualified nurses. We have also issued Clozapine guidelines and an associated care plan “template” which gives clear details on the potential side-effects of the medication and how best to manage those.”

Source location

2020-0031-Response-from-Priory_Redacted
Page 2 · response
Published 26 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create action plans from serious incident recommendations and have senior site staff regularly monitor their implementation.

Verbatim wording from the response

“• Ensuring that action plans are drawn up based on the recommendations in the SUI report and these are monitored regularly by senior staff at site to ensure learnings are being embedded in clinical practice.”

Source location

2020-0031-Response-from-Priory_Redacted
Page 2 · response
Published 26 February 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing monthly quality walk rounds and annual audits provide regular auditing of patient care plans.

Verbatim wording from the response

“Please note there are systems in place which ensure that patient care plans are regularly audited. These systems include Ward Managers and the Director of Compliance at each hospital having a responsibility for undertaking regular “spot-checks” by way of completing the monthly Quality Walk Rounds during which the care records of patients are reviewed and evaluated. Our Healthcare Division Quality Team also undertakes a formal annual audit of care plans. The 2020 audit was unfortunately delayed due to the Covid-19 pandemic but was completed last month with the audit results currently being analysed.”

Source location

2020-0031-Response-from-Priory_Redacted
Page 2 · response
Published 26 February 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Allocate a Clozapine learning and development module to all doctors and qualified nurses.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 26 February 2020.
  2. 2

    Complete serious incident investigation reports within 60 days with full stakeholder and family involvement.

    Stated by Priory GroupStated plannedThe respondent said that this action was planned when they made their response on 26 February 2020.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    The overall care and treatment, including the care plans, were of an acceptable standard and the plans were regularly reviewed.

    Stated by Priory GroupDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. 2

    Staff managed the patient's recurring abdominal discomfort day to day in accordance with good clinical practice.

    Stated by Priory GroupExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate a Clozapine learning and development module to all doctors and qualified nurses.

Verbatim wording from the response

“As above, we are very much a learning organisation and we saw the matters raised at the Inquest concerning Mr Millett as an opportunity to review the way in which we manage the prescription and management of Clozapine. We have now allocated a Clozapine learning and development module to all doctors and qualified nurses. We have also issued Clozapine guidelines and an associated care plan “template” which gives clear details on the potential side-effects of the medication and how best to manage those.”

Source location

2020-0031-Response-from-Priory_Redacted
Page 2 · response
Published 26 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete serious incident investigation reports within 60 days with full stakeholder and family involvement.

Verbatim wording from the response

“• Ensuring that all SUI reports are completed within 60 days with the full involvement of all stakeholders including relatives and family members;”

Source location

2020-0031-Response-from-Priory_Redacted
Page 2 · response
Published 26 February 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The overall care and treatment, including the care plans, were of an acceptable standard and the plans were regularly reviewed.

Verbatim wording from the response

“• The SUI report and ████████ report convey that overall, the care and treatment provided by staff to Mr Millett, a long-term patient who had been at the hospital since November 2013 was of an acceptable standard.”

Source location

2020-0031-Response-from-Priory_Redacted
Page 1 · response
Published 26 February 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Staff managed the patient's recurring abdominal discomfort day to day in accordance with good clinical practice.

Verbatim wording from the response

“• As you rightly point out, Mr Millett often had bouts of abdominal discomfort and prior to the incident, these episodes were managed successfully including through the administration of Movicol. As such, from a practical perspective, staff were managing the risk on a day-to-day basis in accordance with good clinical practice.”

Source location

2020-0031-Response-from-Priory_Redacted
Page 1 · response
Published 26 February 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026