PFD report

Severine Alexia Kelly · Prevention of Future Deaths report

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Issued 21 Feb 2024•Gloucestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Lack of hospital guidance directing attending paramedics to the correct ward
    Part of recurring concern: Failure to provide timely direction and escort for arriving paramedics
  2. Unavailability of a portable landline telephone for emergency communication while remaining with the patient
    Part of recurring concern: Unreliable access to emergency communication
  3. Uncertainty about when medical professionals should call the ambulance service
    Part of recurring concern: Failure to call an ambulance promptly when emergency assistance is requiredPart of recurring concern: Failure to seek medical attention when a person's condition warrants itPart of recurring concern: Unreliable decisions about when ambulance attendance is required
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Mandate medical review, record updating and risk-assessment updates after medical emergencies that could harm patients.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 23 February 2024.
  2. Action

    Issue and circulate guidance requiring staff to direct emergency-service responders to the appropriate ward.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 23 February 2024.
  3. Action

    Audit quarterly healthcare records for evidence of post-emergency reviews and updates, and share results with the Hospital Matron.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 23 February 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    The AED internal clocks are functioning; although they cannot be reset to Greenwich Mean Time, each activation records a timed event log.

    Stated by Gloucestershire Health and Care NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of hospital guidance directing attending paramedics to the correct ward

Wider context from the report

“A paramedic attending Wotton Lawn hospital was unsure which ward he should attend due to lack of guidance from staff at the hospital. This led to a delay in the paramedic attending on Severine. ”

Is this part of a recurring concern?

Yes — Failure to provide timely direction and escort for arriving paramedics.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of a portable landline telephone for emergency communication while remaining with the patient

Wider context from the report

“A doctor, attempting to assist Severine and speak to the 999-emergency service was obliged to leave the patient to use a mobile phone. He did not have the facility of a portable landline telephone which would have meant that he could have spoken to the service without leaving the patient. ”

Is this part of a recurring concern?

Yes — Unreliable access to emergency communication.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Uncertainty about when medical professionals should call the ambulance service

Wider context from the report

“There seemed to be uncertainty at which stage of a medical emergency a medical professional should call the ambulance service. ”

Is this part of a recurring concern?

Yes — Failure to call an ambulance promptly when emergency assistance is required; Failure to seek medical attention when a person's condition warrants it; Unreliable decisions about when ambulance attendance is required.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to update risk assessments and take appropriate action following injurious medical events

Wider context from the report

“Staff needed to be aware of the need to update risk assessments and take appropriate action following a medical event that could be injurious to a patient. Specifically, Severine suffered a similar choking incident in 2021. ”

Is this part of a recurring concern?

Yes — Failure to update risk assessments after material changes or safety events.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Out-of-date medical training for bank staff

Wider context from the report

“The medical training of certain “bank” staff, at the hospital on 1 October 2022, was not up to date. ”

Is this part of a recurring concern?

Yes — Inadequate competence assurance and induction for agency staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of AED internal clocks to function

Wider context from the report

“An AED used on the 1 October 2022 appeared not to have a working internal clock. ”

Is this part of a recurring concern?

Yes — Unreliable availability and readiness of defibrillators for emergency response.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mandate medical review, record updating and risk-assessment updates after medical emergencies that could harm patients.

Verbatim wording from the response

“We have shared the outcome of the hearing with all clinical staff at Wotton Lawn Hospital and have produced a practice notice to remind clinical colleagues that, following a medical emergency, the event is reviewed by the medical team/ward Doctor. I can confirm that this has been circulated throughout the site and discussed at team meetings. The notice mandates that following a medical event that has the potential to harm a patient, an entry must be made in the patient record, the medical history and any relevant risk assessment must be updated. The Practice Notice is included as Appendix 1. We will also complete a quarterly audit to ensure that we can evidence this in the healthcare record and the result will be shared with the Hospital Matron.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 2 · response
Published 23 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue and circulate guidance requiring staff to direct emergency-service responders to the appropriate ward.

Verbatim wording from the response

“As with the 2nd issue, we have shared the outcome of the hearing with all clinical staff at Wotton Lawn Hospital and have produced a practice notice providing clarity with the actions that must be taken when emergency services have been called to attend a medical emergency. I can confirm that this has been circulated throughout the site and discussed at team meetings. The Practice Notice is included as Appendix 2.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 2 · response
Published 23 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit quarterly healthcare records for evidence of post-emergency reviews and updates, and share results with the Hospital Matron.

Verbatim wording from the response

“We have shared the outcome of the hearing with all clinical staff at Wotton Lawn Hospital and have produced a practice notice to remind clinical colleagues that, following a medical emergency, the event is reviewed by the medical team/ward Doctor. I can confirm that this has been circulated throughout the site and discussed at team meetings. The notice mandates that following a medical event that has the potential to harm a patient, an entry must be made in the patient record, the medical history and any relevant risk assessment must be updated. The Practice Notice is included as Appendix 1. We will also complete a quarterly audit to ensure that we can evidence this in the healthcare record and the result will be shared with the Hospital Matron.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 2 · response
Published 23 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the medical-emergency escalation process and reinforce it through resuscitation training.

Verbatim wording from the response

“We have reviewed the existing process regarding actions to be taken in the event of a medical emergency and believe that this remains fit for purpose, I have attached a copy of the Escalation Procedure Action Card for your information at Appendix 3. This forms part of the Care of the Deteriorating Patient Policy and will be reinforced at all resuscitation training courses. Local escalation procedures are also included as part of the on-site local induction for new starters, therefore, all staff on site should be familiar with the process. In addition, to ensure that staff have a greater awareness of how to respond to a serious choking episode, we have developed a choking simulation to complement the Resuscitation Action Card 5 – Adult Choking (revised in November 2022) which has been included as part of the Level 3 Resuscitation Training from 1 April 2024.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 3 · response
Published 23 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Test portable DECT telephones and establish a permanent hospital telephone solution, using Wi-Fi phones if required.

Verbatim wording from the response

“████████ Modern Matron, Wotton Lawn is currently in the process of testing Mitel DECT phones on the hospital site. Portable landlines operate from a base unit, so we need to ensure that these have the range to function effectively at distance from the base unit. If distance proves to be too great in some areas, we have a further option to explore Wi-Fi based phones. We envisage that a permanent solution will be in place by 1 May 2024, and I will write again after this date to provide confirmation.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 2 · response
Published 23 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use bank staff training-compliance information in e-rostering to ensure sufficient trained staff are available for each shift.

Verbatim wording from the response

“Additionally, the status of all Bank Staff’s training compliance requirements is available on the e-rostering Allocate System (the system we use to book staff and allocate them to a shift). Matron and ward managers are, therefore, aware of individual’s training compliance. This means that even if some individuals are out of date with their training, the needs of the site as a whole can be met via ensuring that there are sufficient fully trained individuals available each shift to respond to medical emergencies. This system was in place in 2022 but is now more robust due to improvements made to matching locations to bank staff training profiles.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 2 · response
Published 23 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Integrate bank staff work locations into training profiles to support accurate resuscitation training allocation.

Verbatim wording from the response

“Currently Clinical Bank staff have ‘Resuscitation Bank’ as an annual requirement on their training profiles and are provided with the option to choose to undertake either Level 2 or Level 3 resuscitation training. The reason they are not presented with just one option is because the LMS has not previously been loaded with their location as we were not able to easily identify where Bank staff are working. However, recent work on this issue means that information regarding their location is now being pulled into Care to Learn, and is going forward we will be able to use this to more accurately allocate the correct level of resuscitation training to their profiles. This means that in future, Bank Staff will only be presented with one option for their training and, therefore, will not have to choose the correct level for their role.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 2 · response
Published 23 February 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The AED internal clocks are functioning; although they cannot be reset to Greenwich Mean Time, each activation records a timed event log.

Verbatim wording from the response

“The AEDs used by the Trust are iPad SP1s supplied by Welmedical. We have liaised with Welmedical and can confirm that the internal clocks on all devices are working but are set at the point of manufacturing. This function cannot be changed by the end user and remains unaffected by any local calibration and replacement battery installation. Importantly though, each time the AED is activated, it keeps a timed log of all events within the episode as with the event involving Miss Kelly. This timed log forms the record of the response, but this record will not necessarily align with Greenwich Mean Time.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 3 · response
Published 23 February 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing rostering and compliance controls ensure sufficient fully trained staff are available each shift despite some individual training being out of date.

Verbatim wording from the response

“Additionally, the status of all Bank Staff’s training compliance requirements is available on the e-rostering Allocate System (the system we use to book staff and allocate them to a shift). Matron and ward managers are, therefore, aware of individual’s training compliance. This means that even if some individuals are out of date with their training, the needs of the site as a whole can be met via ensuring that there are sufficient fully trained individuals available each shift to respond to medical emergencies. This system was in place in 2022 but is now more robust due to improvements made to matching locations to bank staff training profiles.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 2 · response
Published 23 February 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The existing medical-emergency escalation process remains fit for purpose and is reinforced through training and induction.

Verbatim wording from the response

“We have reviewed the existing process regarding actions to be taken in the event of a medical emergency and believe that this remains fit for purpose, I have attached a copy of the Escalation Procedure Action Card for your information at Appendix 3. This forms part of the Care of the Deteriorating Patient Policy and will be reinforced at all resuscitation training courses. Local escalation procedures are also included as part of the on-site local induction for new starters, therefore, all staff on site should be familiar with the process. In addition, to ensure that staff have a greater awareness of how to respond to a serious choking episode, we have developed a choking simulation to complement the Resuscitation Action Card 5 – Adult Choking (revised in November 2022) which has been included as part of the Level 3 Resuscitation Training from 1 April 2024.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 3 · response
Published 23 February 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Implement choking simulation training within Level 3 resuscitation training.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 23 February 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement choking simulation training within Level 3 resuscitation training.

Verbatim wording from the response

“We have reviewed the existing process regarding actions to be taken in the event of a medical emergency and believe that this remains fit for purpose, I have attached a copy of the Escalation Procedure Action Card for your information at Appendix 3. This forms part of the Care of the Deteriorating Patient Policy and will be reinforced at all resuscitation training courses. Local escalation procedures are also included as part of the on-site local induction for new starters, therefore, all staff on site should be familiar with the process. In addition, to ensure that staff have a greater awareness of how to respond to a serious choking episode, we have developed a choking simulation to complement the Resuscitation Action Card 5 – Adult Choking (revised in November 2022) which has been included as part of the Level 3 Resuscitation Training from 1 April 2024.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 3 · response
Published 23 February 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026