PFD report

Matthew Zak Sheldrick (Matty) · Prevention of Future Deaths report

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Issued 16 Dec 2024•West Sussex, Brighton and Hove

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Lack of inpatient mental health beds
    Part of recurring concern: Failure to move people in mental health crisis promptly from A&E to appropriate mental-health carePart of recurring concern: Insufficient psychiatric inpatient bed capacity
  2. Gap in services for people too high risk to be sent home but not meeting Mental Health Act detention criteria
    Part of recurring concern: Insufficient community-based alternatives to psychiatric hospital admission
  3. Delays in referral to the Assessment and Treatment Service
    Part of recurring concern: Unreliable mental health referral pathways
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Publish statutory guidance requiring coordinated, safe discharge from mental health, learning disability and autism inpatient settings.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 19 December 2024.
  2. Action

    Commit £26 million in capital investment to open new mental health crisis centres.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 19 December 2024.
  3. Action

    Secure investment to provide 24-hour liaison psychiatry access in 70% of hospitals in England by the end of 2023/24.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 19 December 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Local trusts and health systems are responsible for assessing and managing mental-health bed capacity and patient flow.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of inpatient mental health beds

Wider context from the report

“1. There is a lack of inpatient beds leading to unacceptable wait times in A&E for those suffering with their mental health who are awaiting beds. In Matty’s case a bed was not found for them within a 26-day period. ”

Is this part of a recurring concern?

Yes — Failure to move people in mental health crisis promptly from A&E to appropriate mental-health care; Insufficient psychiatric inpatient bed capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Gap in services for people too high risk to be sent home but not meeting Mental Health Act detention criteria

Wider context from the report

“4. There is a gap in services for those who do not meet the criteria for detention under the Mental Health Act but who are too high a risk to be sent home. ”

Is this part of a recurring concern?

Yes — Insufficient community-based alternatives to psychiatric hospital admission.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in referral to the Assessment and Treatment Service

Wider context from the report

“5. There is a significant wait time for referral to the Assessment and Treatment Service. Therefore, any therapeutic input is delayed, and this results in repetitive attendances at A&E when in crisis. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Shortage of mental health beds suitable for Autistic patients and transgender patients requiring a mixed ward

Wider context from the report

“2. There being a national shortage of mental health beds in particular for Autistic patients and those who are transgender requiring a mixed ward. ”

Is this part of a recurring concern?

Yes — Inadequate specialist placement arrangements for people requiring specialist care; Insufficient psychiatric inpatient bed capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unsuitability of the A&E environment as a holding place for people awaiting mental health beds

Wider context from the report

“3. The unsuitability of the environment of A&E as a holding place for those in need of a mental health bed. The environment in A&E as a holding place is not conducive for those suffering with Autism and/or who are neurodiverse. The environment in A&E can exacerbate their mental health. ”

Is this part of a recurring concern?

Yes — Insufficient suitable acute mental-health settings for neurodiverse patients; Unsafe emergency department care environments for people in mental health crisis.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish statutory guidance requiring coordinated, safe discharge from mental health, learning disability and autism inpatient settings.

Verbatim wording from the response

“It is also important that, when people are discharged, this happens in a way that considers their needs on discharge and any risks to their safety. To help support safe and timely discharge decisions, the Department published statutory guidance on Discharge from mental health inpatient settings in January 2024 and which is available at: Discharge from mental health inpatient settings - GOV.UK (www.gov.uk). This sets out how health and care systems should work together to support safe discharge from all mental health and learning disability and autism inpatient settings for children, young people and adults.”

Source location

Response from DHSC
Page 3 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commit £26 million in capital investment to open new mental health crisis centres.

Verbatim wording from the response

“As announced in the Budget, we are committing £26 million in capital investment to open new mental health crisis centres, reducing pressure on busy A&E services and ensuring people have the support they need when they need it.”

Source location

Response from DHSC
Page 2 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Secure investment to provide 24-hour liaison psychiatry access in 70% of hospitals in England by the end of 2023/24.

Verbatim wording from the response

“Patients attending A&E suffering with a mental health crisis remain there until a suitable mental health bed can be found. Since the introduction of the Mental Health Crisis Care Concordat, investment was secured to provide 24-hour access to Liaison Psychiatry Services in 70% of hospitals in England by the end of 2023/24. On arrival, patients should receive a mental health triage assessment to determine the level of observation they require and where they should be placed within the A&E department.”

Source location

Response from NHS England
Page 2 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish Mental Health Response Vehicles to assess and treat people away from A&E.

Verbatim wording from the response

“The NHS LTP saw an additional £2.3 billion of funding invested in mental health services from 2019/20 to 2023/24, around £1.3 billion of which was for adult community, crisis and acute mental health services to allow people to get faster access to the care they need and prevent deterioration and hospital admission where it is avoidable. The NHS 111 mental health call option has also been established around the country to support reductions in A&E attendance and Mental Health Response Vehicles have also been established to see and treat patients away from an A&E setting. New integrated operational pressures escalation levels (OPEL) scoring systems have also been established for mental health, enabling greater transparency and escalation of risks across mental health pathways.”

Source location

Response from NHS England
Page 2 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Direct systems to reduce adult acute mental health ward length of stay and improve access to local inpatient beds.

Verbatim wording from the response

“NHS England’s 2024/25 priorities and operational planning guidance continues this focus on improving patient flow as a key priority – with systems directed to reduce the average length of stay in adult acute mental health wards in order to deliver more timely access to local beds. This is being supplemented by a further £42 million recurrent investment from 2024/25, for all Integrated Care Boards (ICBs) in the country to recommission inpatient care in line with local models that provide the best evidence of therapeutic support.”

Source location

Response from NHS England
Page 2 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide £42 million recurrent investment for ICBs to recommission inpatient care in line with locally appropriate therapeutic models.

Verbatim wording from the response

“NHS England’s 2024/25 priorities and operational planning guidance continues this focus on improving patient flow as a key priority – with systems directed to reduce the average length of stay in adult acute mental health wards in order to deliver more timely access to local beds. This is being supplemented by a further £42 million recurrent investment from 2024/25, for all Integrated Care Boards (ICBs) in the country to recommission inpatient care in line with local models that provide the best evidence of therapeutic support.”

Source location

Response from NHS England
Page 2 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish guidance for meeting autistic adults’ needs in mental health services, including sensory adjustments relevant to acute healthcare settings.

Verbatim wording from the response

“NHS England’s guidance (NHS England » Meeting the needs of autistic adults in mental health services), which is aimed at ICBs, health organisations and wider system partners, was published in December 2023. The guidance includes information in relation to accommodating people's sensory reactivity, which would also apply to acute healthcare settings, including:”

Source location

Response from NHS England
Page 3 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest £150 million in capital projects supporting urgent mental health care and crisis response closer to home.

Verbatim wording from the response

“Existing crisis services, such as liaison psychiatry services, local crisis resolution and home treatment (CRHT) teams are also in place to help support people suffering mental health crisis, but who do not meet the criteria for admission. Additionally, the Urgent and Emergency Care Recovery Plan has also set out that the NHS is investing an additional £150 million capital funding for new projects to support urgent mental health care and crisis response. This will also help to support people to be provided with the care and support they need closer to home and reduce the number of admissions to hospital.”

Source location

Response from NHS England
Page 2 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local trusts and health systems are responsible for assessing and managing mental-health bed capacity and patient flow.

Verbatim wording from the response

“I expect individual trusts and local health systems to effectively assess and manage bed capacity, the ‘flow’ of patients being discharged or moving to another setting.”

Source location

Response from DHSC
Page 1 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local provider-level inpatient accommodation availability falls outside NHS England’s national policy and programme remit.

Verbatim wording from the response

“Your Report raises concerns about the service provision and availability of services for patients suffering with their mental health, and the appropriateness of the Emergency Department as an environment for people who are autistic and/or neurodiverse to be held as they await a mental health bed. My response to the Coroner addresses the issues raised that sit within NHS England’s national policy and programme remit.”

Source location

Response from NHS England
Page 1 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS Sussex ICB is the responsible commissioner for the relevant local services, with the Trust responsible for its action plan.

Verbatim wording from the response

“NHS England’s South East regional colleagues have also engaged with NHS Sussex ICB, the responsible commissioner for the services described, on the concerns raised. We are advised that they have identified actions which include the provision of leaflets to patients and carers explaining delays in access to mental health beds, with information and signposting to support lines and apps. There are also now arrangements in place to support escalation and clinical discussion of patient flow and referral reviews. The ICB have requested an update from the Trust on their action plan, following Matty’s death.”

Source location

Response from NHS England
Page 3 · response
Published 19 December 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Increase delivery of mental health care in community settings through new care and support models.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 19 December 2024.
  2. 2

    Roll out Oliver McGowan Mandatory Training on Learning Disability and Autism for healthcare professionals.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 19 December 2024.
  3. 3

    Discuss Regulation 28 reports through the national working group and share key learning across national and regional NHS services.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 19 December 2024.
  4. 4

    Establish the NHS 111 mental health call option nationally to support people in mental health crisis and reduce avoidable A&E attendance.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 19 December 2024.
  5. 5

    Establish integrated operational pressures escalation scoring for mental health to improve transparency and escalation of pathway risks.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 19 December 2024.
  6. 6

    Invest £2.3 billion to expand and transform mental health services, including adult community, crisis and acute care.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 19 December 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase delivery of mental health care in community settings through new care and support models.

Verbatim wording from the response

“I also note your concerns about the sensory environment of A&E departments for those who are autistic and regarding significant wait times for referral to assessment and treatment services. As part of our mission to build an NHS fit for the future, we will make sure more mental health care is delivered in the community, close to people’s homes, through new models of care and support, so that fewer people need to go into hospital.”

Source location

Response from DHSC
Page 3 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out Oliver McGowan Mandatory Training on Learning Disability and Autism for healthcare professionals.

Verbatim wording from the response

“We are also taking action to increase awareness and understanding of autism amongst healthcare professionals. Under the Health and Care Act 2022, service providers registered with the Care Quality Commission (CQC) are required to ensure their staff receive learning disability and autism training appropriate to their role. To support this, we are rolling out the Oliver McGowan Mandatory Training on Learning Disability and Autism. Over 2 million people have now completed the e-learning module, which is the first part of the training.”

Source location

Response from DHSC
Page 3 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Regulation 28 reports through the national working group and share key learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This”

Source location

Response from NHS England
Page 3 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish the NHS 111 mental health call option nationally to support people in mental health crisis and reduce avoidable A&E attendance.

Verbatim wording from the response

“The NHS LTP saw an additional £2.3 billion of funding invested in mental health services from 2019/20 to 2023/24, around £1.3 billion of which was for adult community, crisis and acute mental health services to allow people to get faster access to the care they need and prevent deterioration and hospital admission where it is avoidable. The NHS 111 mental health call option has also been established around the country to support reductions in A&E attendance and Mental Health Response Vehicles have also been established to see and treat patients away from an A&E setting. New integrated operational pressures escalation levels (OPEL) scoring systems have also been established for mental health, enabling greater transparency and escalation of risks across mental health pathways.”

Source location

Response from NHS England
Page 2 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish integrated operational pressures escalation scoring for mental health to improve transparency and escalation of pathway risks.

Verbatim wording from the response

“The NHS LTP saw an additional £2.3 billion of funding invested in mental health services from 2019/20 to 2023/24, around £1.3 billion of which was for adult community, crisis and acute mental health services to allow people to get faster access to the care they need and prevent deterioration and hospital admission where it is avoidable. The NHS 111 mental health call option has also been established around the country to support reductions in A&E attendance and Mental Health Response Vehicles have also been established to see and treat patients away from an A&E setting. New integrated operational pressures escalation levels (OPEL) scoring systems have also been established for mental health, enabling greater transparency and escalation of risks across mental health pathways.”

Source location

Response from NHS England
Page 2 · response
Published 19 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest £2.3 billion to expand and transform mental health services, including adult community, crisis and acute care.

Verbatim wording from the response

“The NHS LTP saw an additional £2.3 billion of funding invested in mental health services from 2019/20 to 2023/24, around £1.3 billion of which was for adult community, crisis and acute mental health services to allow people to get faster access to the care they need and prevent deterioration and hospital admission where it is avoidable. The NHS 111 mental health call option has also been established around the country to support reductions in A&E attendance and Mental Health Response Vehicles have also been established to see and treat patients away from an A&E setting. New integrated operational pressures escalation levels (OPEL) scoring systems have also been established for mental health, enabling greater transparency and escalation of risks across mental health pathways.”

Source location

Response from NHS England
Page 2 · response
Published 19 December 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026