PFD report

June Peel · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 11 Jul 2023•South Yorkshire (Western)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
16

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to pass injury information on at handover or document its transfer
    Part of recurring concern: Unreliable handover of care information and responsibility
  2. Failure by healthcare assistants to follow the care plan
  3. Lack of investigation into whether care-plan non-compliance is condoned or common practice
    Part of recurring concern: Failure to reliably assure compliance with care plans
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Address safe manual handling, care delivery and care recording as standing items at every team meeting.

    Stated by Sequoia CH Group LtdStated completedThe respondent said that this action was complete when they made their response on 4 August 2025.
  2. Action

    Implement a Referral for Medical Attention policy requiring prompt clinical referral, documented professional guidance, care-plan updates and recorded follow-up.

    Stated by Sequoia CH Group LtdStated completedThe respondent said that this action was complete when they made their response on 4 August 2025.
  3. Action

    Require service-wide practice review after incidents indicating poor staff practice, with follow-up actions determined by the assessment.

    Stated by Sequoia CH Group LtdStated completedThe respondent said that this action was complete when they made their response on 4 August 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to pass injury information on at handover or document its transfer

Wider context from the report

“1. There was a failure to record the injury from the body map in the daily communication records both on 3rd June and 6th June, and a failure to pass that information on at handover (or to document that the information had been passed on). This led to a period in which June was being turned on a 2 hourly basis with a displaced femur fracture. ”

Is this part of a recurring concern?

Yes — Unreliable handover of care information and responsibility.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure by healthcare assistants to follow the care plan

Wider context from the report

“3. There was a failure to follow the care plan by the healthcare assistants. There has been no investigation done to identify whether this is a condoned or common practice within the home. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of investigation into whether care-plan non-compliance is condoned or common practice

Wider context from the report

“3. There was a failure to follow the care plan by the healthcare assistants. There has been no investigation done to identify whether this is a condoned or common practice within the home. ”

Is this part of a recurring concern?

Yes — Failure to reliably assure compliance with care plans.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise when medical attention is required

Wider context from the report

“2. There was a failure to recognise that medical attention was required for June from at least 3rd June 2022, notwithstanding all personal care being conducted by the healthcare assistants. ”

Is this part of a recurring concern?

Yes — Failure to seek medical attention when a person's condition warrants it; Unreliable escalation by care staff for required medical attention.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record injuries from body maps in daily communication records

Wider context from the report

“1. There was a failure to record the injury from the body map in the daily communication records both on 3rd June and 6th June, and a failure to pass that information on at handover (or to document that the information had been passed on). This led to a period in which June was being turned on a 2 hourly basis with a displaced femur fracture. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Address safe manual handling, care delivery and care recording as standing items at every team meeting.

Verbatim wording from the response

“5. Issues of safe manual handling, delivery of care and care recording are addressed as a standing items at each team meeting to ensure that safe practice is engrained.”

Source location

Response from Belle Green Court Care Home
Page 12 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a Referral for Medical Attention policy requiring prompt clinical referral, documented professional guidance, care-plan updates and recorded follow-up.

Verbatim wording from the response

“Action Taken We have implemented a new policy ‘Referral for Medical Attention’. Staff must not exercise their judgement as to whether urgent referral/ treatment is required or whether assessment can be delayed. The policy requires that”

Source location

Response from Belle Green Court Care Home
Page 10 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require service-wide practice review after incidents indicating poor staff practice, with follow-up actions determined by the assessment.

Verbatim wording from the response

“4. Any incident/accident that identifies poor staff practice will lead to a review/assessment of practice across the staff group. The outcome of this assessment will determine the further action that is required; for example – refresher training, review of policies, supervisions, competency assessments.”

Source location

Response from Belle Green Court Care Home
Page 12 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add detailed, specific guidance to policies covering the identified care and safety concerns.

Verbatim wording from the response

“Action Taken Whilst the policies are robust, we cannot be assured that staff delivered care to Mrs Peel in accordance with the policies. Accordingly, we have taken the following action,”

Source location

Response from Belle Green Court Care Home
Page 6 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review record-keeping quality through weekly and monthly management audits and documentation spot checks.

Verbatim wording from the response

“5. The quality of record keeping is reviewed regularly by the management team as part of the weekly and monthly audits. The Manager also undertakes spot checks on documentation.”

Source location

Response from Belle Green Court Care Home
Page 8 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commence an accident and incident tracker requiring high-level analysis to identify patterns or concerns.

Verbatim wording from the response

“3. The Manager has commenced a tracker of all accidents and incidents which requires a high-level analysis to assist identifying any patterns or concerns.”

Source location

Response from Belle Green Court Care Home
Page 12 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require the Manager to review and sign off handover records daily for completeness and inclusion of key information.

Verbatim wording from the response

“6. The Manager reviews the handover record every day to ensure that the records are robust and key information is included. The Manager signs off the report to evidence that it has been reviewed.”

Source location

Response from Belle Green Court Care Home
Page 9 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide staff updating training on care planning, record keeping and manual handling.

Verbatim wording from the response

“Action Taken”

Source location

Response from Belle Green Court Care Home
Page 12 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prepare, distribute and display record-keeping guidance, and require all staff to review it and the record-keeping policy.

Verbatim wording from the response

“Action Taken Although staff received training and guidance on record keeping during their induction, we have policies in place that set out the action that is expected of staff and records are also audited regularly to ensure that staff are meeting the required standards, the documentation was not of the required standard. Accordingly, we have implemented the following changes:”

Source location

Response from Belle Green Court Care Home
Page 8 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide record-keeping training during induction and staff supervisions throughout the year.

Verbatim wording from the response

“4. Staff receive training on record keeping on induction and supervisions will be carried out throughout the year.”

Source location

Response from Belle Green Court Care Home
Page 8 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen staff communication by requiring documented concerns, daily records, written handovers, shift briefings and review of relevant resident records.

Verbatim wording from the response

“Action Taken We have taken the following action to ensure information is effectively communicated across the team;”

Source location

Response from Belle Green Court Care Home
Page 9 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct daily managerial walkarounds including observation of staff practice.

Verbatim wording from the response

“6. The Manager undertakes a daily walk around which includes observation of staff practice.”

Source location

Response from Belle Green Court Care Home
Page 13 · response
Published 4 August 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Introduce a ‘Policy of the week’ exercise requiring in-depth policy review and discussion at staff meetings.

    Stated by Sequoia CH Group LtdStated completedThe respondent said that this action was complete when they made their response on 4 August 2025.
  2. 2

    Require staff to review whistleblowing and safeguarding policies and familiarise themselves with duties to report poor practice.

    Stated by Sequoia CH Group LtdStated completedThe respondent said that this action was complete when they made their response on 4 August 2025.
  3. 3

    Conduct manager-led staff supervisions focused on knowledge of relevant policies.

    Stated by Sequoia CH Group LtdStated completedThe respondent said that this action was complete when they made their response on 4 August 2025.
  4. 4

    Formalise staff policy review and competency records, requiring relevant policy review before unsupervised work and annually thereafter.

    Stated by Sequoia CH Group LtdStated completedThe respondent said that this action was complete when they made their response on 4 August 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a ‘Policy of the week’ exercise requiring in-depth policy review and discussion at staff meetings.

Verbatim wording from the response

“4. We have introduced a learning exercise of ‘Policy of the week’ where staff are required to review a specified policy in depth and the policy is discussed at staff meetings.”

Source location

Response from Belle Green Court Care Home
Page 7 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff to review whistleblowing and safeguarding policies and familiarise themselves with duties to report poor practice.

Verbatim wording from the response

“7. All staff have reviewed the Whistleblowing Policy and Safeguarding Policy, and are required to familiarise themselves with their duties to report poor practice.”

Source location

Response from Belle Green Court Care Home
Page 13 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct manager-led staff supervisions focused on knowledge of relevant policies.

Verbatim wording from the response

“5. The Manager now undertakes supervisions with staff around their knowledge of the policies.”

Source location

Response from Belle Green Court Care Home
Page 7 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Formalise staff policy review and competency records, requiring relevant policy review before unsupervised work and annually thereafter.

Verbatim wording from the response

“3. We have formalised the process for staff reviewing our policies. Staff are required to read the policies relevant to their area of practice before being signed off as competent to work without supervision and staff are required to review these annually. We now maintain a record of staff undertaking the required policy reviews.”

Source location

Response from Belle Green Court Care Home
Page 7 · response
Published 4 August 2025

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026