PFD report

Mr Paul Timothy Dunne · Prevention of Future Deaths report

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Issued 13 Mar 2025•South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
12

Raised in this report

Recipients
4

Named on the report

Responses found
2

Of 4 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised12

  1. Failure of Mental Health Trust leadership to recognise serious professional knowledge and judgment deficits
  2. Failure to direct staff to the need for 1:1 monitoring
    Part of recurring concern: Failure to maintain required continuous patient observation
  3. Failure to apply A&E risk assessment and staffing policies to mental health staff
    Part of recurring concern: Inadequate mental health risk assessment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Advance national interoperability between Shared Care Records across England.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2025.
  2. Action

    Provide funding to ensure NHS Trusts have electronic patient records implemented.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 26 February 2025.
  3. Action

    Specify the Core Information Standard and support sharing critical clinical information through local Shared Care Records.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 26 February 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    Local care organisations and NHS Trusts are responsible for agreeing additional shared information and negotiating local data-sharing arrangements.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of Mental Health Trust leadership to recognise serious professional knowledge and judgment deficits

Wider context from the report

“1. Individual mental health professionals appeared to have gaps in knowledge and judgment. The director who was spokesperson for the Mental Health Trust did not appear to appreciate the seriousness of these deficits. • A mental health liaison nurse, who now is manager of these nurses, did not recognize the patient as high risk, despite his having been persuaded to attend A&E by the police against his will, having just expressed suicidal ideation, made a previous attempt, with alcohol intoxication and absconsion, as at the time he denied suicidality. Even in retrospect in court she did not acknowledge her misjudgement. She also asserted incorrectly that a patient who has mental capacity cannot be assessed under the Mental Health Act. • A mental health nurse of 9 years standing in the Home Treatment Team who acknowledged the risk to the patient’s life could hardly be higher, failed to document his assessment, as he could not find anywhere to write it before going on his break. No staff acknowledged that he had informed them of the risk. He assumed the patient would get 1:1 monitoring, but did not direct anyone to the need. When asked what he would have done if he had known there were no staff to conduct 1:1 monitoring, he said that he could perhaps hang around for a bit longer. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to direct staff to the need for 1:1 monitoring

Wider context from the report

“1. Individual mental health professionals appeared to have gaps in knowledge and judgment. The director who was spokesperson for the Mental Health Trust did not appear to appreciate the seriousness of these deficits. • A mental health liaison nurse, who now is manager of these nurses, did not recognize the patient as high risk, despite his having been persuaded to attend A&E by the police against his will, having just expressed suicidal ideation, made a previous attempt, with alcohol intoxication and absconsion, as at the time he denied suicidality. Even in retrospect in court she did not acknowledge her misjudgement. She also asserted incorrectly that a patient who has mental capacity cannot be assessed under the Mental Health Act. • A mental health nurse of 9 years standing in the Home Treatment Team who acknowledged the risk to the patient’s life could hardly be higher, failed to document his assessment, as he could not find anywhere to write it before going on his break. No staff acknowledged that he had informed them of the risk. He assumed the patient would get 1:1 monitoring, but did not direct anyone to the need. When asked what he would have done if he had known there were no staff to conduct 1:1 monitoring, he said that he could perhaps hang around for a bit longer. ”

Is this part of a recurring concern?

Yes — Failure to maintain required continuous patient observation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to apply A&E risk assessment and staffing policies to mental health staff

Wider context from the report

“2. The Mental Health Trust • Staff and it appears the director even at the time of the inquest did not appreciate that the A&E policies (Missing Persons, Shared Care) which required risk assessment after an absconsion and alerting managers to the need for extra temporary staff if 1:1 monitoring was needed, also applied to MH staff. • Evidence was heard that staff in KCH A&E and Oxleas NH Trust had been trained on different risk assessment documents. Although meetings had been reinstated between departments, there had been no audit of absconsions or MH liaison in A&E. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of audit of absconsions and mental health liaison in A&E

Wider context from the report

“2. The Mental Health Trust • Staff and it appears the director even at the time of the inquest did not appreciate that the A&E policies (Missing Persons, Shared Care) which required risk assessment after an absconsion and alerting managers to the need for extra temporary staff if 1:1 monitoring was needed, also applied to MH staff. • Evidence was heard that staff in KCH A&E and Oxleas NH Trust had been trained on different risk assessment documents. Although meetings had been reinstated between departments, there had been no audit of absconsions or MH liaison in A&E. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise high-risk mental health patients

Wider context from the report

“1. Individual mental health professionals appeared to have gaps in knowledge and judgment. The director who was spokesperson for the Mental Health Trust did not appear to appreciate the seriousness of these deficits. • A mental health liaison nurse, who now is manager of these nurses, did not recognize the patient as high risk, despite his having been persuaded to attend A&E by the police against his will, having just expressed suicidal ideation, made a previous attempt, with alcohol intoxication and absconsion, as at the time he denied suicidality. Even in retrospect in court she did not acknowledge her misjudgement. She also asserted incorrectly that a patient who has mental capacity cannot be assessed under the Mental Health Act. • A mental health nurse of 9 years standing in the Home Treatment Team who acknowledged the risk to the patient’s life could hardly be higher, failed to document his assessment, as he could not find anywhere to write it before going on his break. No staff acknowledged that he had informed them of the risk. He assumed the patient would get 1:1 monitoring, but did not direct anyone to the need. When asked what he would have done if he had known there were no staff to conduct 1:1 monitoring, he said that he could perhaps hang around for a bit longer. ”

Is this part of a recurring concern?

Yes — Failure to recognise and respond to deteriorating mental health in service users; Inadequate mental health risk assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Incorrect understanding of Mental Health Act assessment criteria

Wider context from the report

“1. Individual mental health professionals appeared to have gaps in knowledge and judgment. The director who was spokesperson for the Mental Health Trust did not appear to appreciate the seriousness of these deficits. • A mental health liaison nurse, who now is manager of these nurses, did not recognize the patient as high risk, despite his having been persuaded to attend A&E by the police against his will, having just expressed suicidal ideation, made a previous attempt, with alcohol intoxication and absconsion, as at the time he denied suicidality. Even in retrospect in court she did not acknowledge her misjudgement. She also asserted incorrectly that a patient who has mental capacity cannot be assessed under the Mental Health Act. • A mental health nurse of 9 years standing in the Home Treatment Team who acknowledged the risk to the patient’s life could hardly be higher, failed to document his assessment, as he could not find anywhere to write it before going on his break. No staff acknowledged that he had informed them of the risk. He assumed the patient would get 1:1 monitoring, but did not direct anyone to the need. When asked what he would have done if he had known there were no staff to conduct 1:1 monitoring, he said that he could perhaps hang around for a bit longer. ”

Is this part of a recurring concern?

Yes — Failure to ensure timely and appropriate Mental Health Act assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to acknowledge communicated patient risk

Wider context from the report

“1. Individual mental health professionals appeared to have gaps in knowledge and judgment. The director who was spokesperson for the Mental Health Trust did not appear to appreciate the seriousness of these deficits. • A mental health liaison nurse, who now is manager of these nurses, did not recognize the patient as high risk, despite his having been persuaded to attend A&E by the police against his will, having just expressed suicidal ideation, made a previous attempt, with alcohol intoxication and absconsion, as at the time he denied suicidality. Even in retrospect in court she did not acknowledge her misjudgement. She also asserted incorrectly that a patient who has mental capacity cannot be assessed under the Mental Health Act. • A mental health nurse of 9 years standing in the Home Treatment Team who acknowledged the risk to the patient’s life could hardly be higher, failed to document his assessment, as he could not find anywhere to write it before going on his break. No staff acknowledged that he had informed them of the risk. He assumed the patient would get 1:1 monitoring, but did not direct anyone to the need. When asked what he would have done if he had known there were no staff to conduct 1:1 monitoring, he said that he could perhaps hang around for a bit longer. ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete required duplicate A&E clinical record entries by mental health staff

Wider context from the report

“3. MH staff and A&E staff write their clinical records in different systems and hospital staff do not have access to MH Rio records. MH staff attending A&E departments are asked to make a double entry in the A&E records as well. Here that was omitted, potentially with fatal risks. Moving to a combined electronic system (now identified as EPIC) has long been the aim of the local health providers, but evidence was heard that the pace of introduction, which is very slow, is in the hands of national NHS leadership. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of shared access to mental health and A&E clinical records

Wider context from the report

“3. MH staff and A&E staff write their clinical records in different systems and hospital staff do not have access to MH Rio records. MH staff attending A&E departments are asked to make a double entry in the A&E records as well. Here that was omitted, potentially with fatal risks. Moving to a combined electronic system (now identified as EPIC) has long been the aim of the local health providers, but evidence was heard that the pace of introduction, which is very slow, is in the hands of national NHS leadership. ”

Is this part of a recurring concern?

Yes — Unreliable access to relevant clinical records for safe care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document mental health assessments when no recording location is available

Wider context from the report

“1. Individual mental health professionals appeared to have gaps in knowledge and judgment. The director who was spokesperson for the Mental Health Trust did not appear to appreciate the seriousness of these deficits. • A mental health liaison nurse, who now is manager of these nurses, did not recognize the patient as high risk, despite his having been persuaded to attend A&E by the police against his will, having just expressed suicidal ideation, made a previous attempt, with alcohol intoxication and absconsion, as at the time he denied suicidality. Even in retrospect in court she did not acknowledge her misjudgement. She also asserted incorrectly that a patient who has mental capacity cannot be assessed under the Mental Health Act. • A mental health nurse of 9 years standing in the Home Treatment Team who acknowledged the risk to the patient’s life could hardly be higher, failed to document his assessment, as he could not find anywhere to write it before going on his break. No staff acknowledged that he had informed them of the risk. He assumed the patient would get 1:1 monitoring, but did not direct anyone to the need. When asked what he would have done if he had known there were no staff to conduct 1:1 monitoring, he said that he could perhaps hang around for a bit longer. ”

Is this part of a recurring concern?

Yes — Unreliable documentation of mental health assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inconsistent risk assessment documentation and training across departments

Wider context from the report

“2. The Mental Health Trust • Staff and it appears the director even at the time of the inquest did not appreciate that the A&E policies (Missing Persons, Shared Care) which required risk assessment after an absconsion and alerting managers to the need for extra temporary staff if 1:1 monitoring was needed, also applied to MH staff. • Evidence was heard that staff in KCH A&E and Oxleas NH Trust had been trained on different risk assessment documents. Although meetings had been reinstated between departments, there had been no audit of absconsions or MH liaison in A&E. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Gaps in mental health professionals’ knowledge and clinical judgment

Wider context from the report

“1. Individual mental health professionals appeared to have gaps in knowledge and judgment. The director who was spokesperson for the Mental Health Trust did not appear to appreciate the seriousness of these deficits. • A mental health liaison nurse, who now is manager of these nurses, did not recognize the patient as high risk, despite his having been persuaded to attend A&E by the police against his will, having just expressed suicidal ideation, made a previous attempt, with alcohol intoxication and absconsion, as at the time he denied suicidality. Even in retrospect in court she did not acknowledge her misjudgement. She also asserted incorrectly that a patient who has mental capacity cannot be assessed under the Mental Health Act. • A mental health nurse of 9 years standing in the Home Treatment Team who acknowledged the risk to the patient’s life could hardly be higher, failed to document his assessment, as he could not find anywhere to write it before going on his break. No staff acknowledged that he had informed them of the risk. He assumed the patient would get 1:1 monitoring, but did not direct anyone to the need. When asked what he would have done if he had known there were no staff to conduct 1:1 monitoring, he said that he could perhaps hang around for a bit longer. ”

Is this part of a recurring concern?

Yes — Inadequate competence in mental health assessment.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Advance national interoperability between Shared Care Records across England.

Verbatim wording from the response

“footprint, through their local Shared Care Record (ShCR). ShCR supplies must be assured against the Professional Record Standards Body’s (PRSB) Core Information Standard, which has been specified by NHS England. Where local ShCRs are used therefore, the core information standard will be available. Building on this and recognising the clinical need, an initiative has been set to achieve national interoperability between SHCRs across England. This initiative has been commenced but does not have a defined timeframe as it is dependent on funding which has not yet been confirmed. It aims to enable any authorised health and care professionals to have access to safe, reliable and accurate records, regardless of the patient’s location or where care is provided.”

Source location

Response from NHS England
Page 2 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide funding to ensure NHS Trusts have electronic patient records implemented.

Verbatim wording from the response

“NHS England is committed to improving the maturity and quality of Electronic Patient Records (EPRs) across all NHS Trusts. NHS England has provided funding to ensure all NHS Trusts have an EPR implemented. It is, however, up to individual NHS Trusts to effectively procure and implement their chosen EPR system, and to agree and progress any convergence of EPR systems within their local systems.”

Source location

Response from NHS England
Page 1 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Specify the Core Information Standard and support sharing critical clinical information through local Shared Care Records.

Verbatim wording from the response

“NHS England is also committed to supporting the sharing of critical clinical information across NHS organisations. Since 2021, all primary and secondary care organisations have been able to share a subset of the patient information they hold (known as the core information standard) between providers within their own Integrated Care System”

Source location

Response from NHS England
Page 1 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local care organisations and NHS Trusts are responsible for agreeing additional shared information and negotiating local data-sharing arrangements.

Verbatim wording from the response

“It is, however, up to local care organisations and participating NHS Trusts to agree what information, in addition to the core information standard, is held and shared through the local ShCR. It is also up to individual NHS Trusts to negotiate data sharing protocols and agreements to enhance localised information sharing outside of the local ShCR.”

Source location

Response from NHS England
Page 2 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Individual NHS Trusts are responsible for procuring, implementing and locally converging their chosen electronic patient record systems.

Verbatim wording from the response

“NHS England is committed to improving the maturity and quality of Electronic Patient Records (EPRs) across all NHS Trusts. NHS England has provided funding to ensure all NHS Trusts have an EPR implemented. It is, however, up to individual NHS Trusts to effectively procure and implement their chosen EPR system, and to agree and progress any convergence of EPR systems within their local systems.”

Source location

Response from NHS England
Page 1 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National interoperability between shared care records has no defined timeframe because the required funding has not yet been confirmed.

Verbatim wording from the response

“footprint, through their local Shared Care Record (ShCR). ShCR supplies must be assured against the Professional Record Standards Body’s (PRSB) Core Information Standard, which has been specified by NHS England. Where local ShCRs are used therefore, the core information standard will be available. Building on this and recognising the clinical need, an initiative has been set to achieve national interoperability between SHCRs across England. This initiative has been commenced but does not have a defined timeframe as it is dependent on funding which has not yet been confirmed. It aims to enable any authorised health and care professionals to have access to safe, reliable and accurate records, regardless of the patient’s location or where care is provided.”

Source location

Response from NHS England
Page 2 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigating or acting against individual healthcare professionals falls outside the regulator’s authority.

Verbatim wording from the response

“1. We recognise the distress and concern these events have caused and acknowledge the importance of accountability where there are apparent shortfalls in professional conduct or decision-making. However, it is important to clarify that the Care Quality Commission’s regulatory remit, as established under the Health and Social Care Act (2008) and the associated Regulated Activities Regulations (2014), is focused on assessing and holding providers rather than individual staff accountable for meeting fundamental standards of care. While we do not have the authority to investigate or act against individual healthcare professionals, we expect providers to ensure that their staff are competent, appropriately trained, and supported to deliver safe and effective care.”

Source location

Response from Care Quality Commission
Page 2 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Providers are responsible for ensuring staff competence, appropriate training and support to deliver safe, effective care.

Verbatim wording from the response

“1. We recognise the distress and concern these events have caused and acknowledge the importance of accountability where there are apparent shortfalls in professional conduct or decision-making. However, it is important to clarify that the Care Quality Commission’s regulatory remit, as established under the Health and Social Care Act (2008) and the associated Regulated Activities Regulations (2014), is focused on assessing and holding providers rather than individual staff accountable for meeting fundamental standards of care. While we do not have the authority to investigate or act against individual healthcare professionals, we expect providers to ensure that their staff are competent, appropriately trained, and supported to deliver safe and effective care.”

Source location

Response from Care Quality Commission
Page 2 · response
Published 26 February 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Discuss received Prevention of Future Deaths reports through the Regulation 28 Working Group and share resulting learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 26 February 2025.
  2. 2

    Request Oxleas NHS Foundation Trust’s response to the report and monitor the actions it proposes.

    Stated by Care Quality CommissionStated plannedThe respondent said that this action was planned when they made their response on 26 February 2025.
  3. 3

    Continue monitoring Oxleas NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, including information received through established regulatory processes.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 26 February 2025.
  4. 4

    Incorporate this report, incident information and proposed trust actions into ongoing monitoring, engagement and assessment planning.

    Stated by Care Quality CommissionStated plannedThe respondent said that this action was planned when they made their response on 26 February 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss received Prevention of Future Deaths reports through the Regulation 28 Working Group and share resulting learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Paul, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 3 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request Oxleas NHS Foundation Trust’s response to the report and monitor the actions it proposes.

Verbatim wording from the response

“Internally, at the CQC, we will incorporate any proposed trust actions and information from incidents, notifications, and Regulation 28 Prevent Future Deaths reports into our ongoing monitoring with the service and any subsequent engagement work or assessment planning. We will ask Oxleas NHS Foundation trust for the action they intend to take because of this Prevent Future Deaths Report and monitor those actions as part of our ongoing monitoring and engagement with them. Information such as this will be reviewed via our internal Specific Incidents Guidance (SIG), which requires and identifies the process for the initial assessment of information relating to specific incidents of potential avoidable harm based on the details of the incident.”

Source location

Response from Care Quality Commission
Page 3 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring Oxleas NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, including information received through established regulatory processes.

Verbatim wording from the response

“Currently, information shared from members of the public, providers, system partners and stakeholders feeds into our provider monitoring system. The Care Quality Commission local integrated assessment and inspection teams are monitoring and engaging with Oxleas NHS Foundation trust and King's College Hospital NHS Foundation trust through continuous monitoring, regular engagement, and risk-based assessments. We gather intelligence from various sources, including patient and service user feedback, notifications, incident reports, and information from partner organisations, to assess the quality and safety of care. Regular engagement meetings with trusts provide opportunities to review performance, discuss concerns, and seek assurance on improvements.”

Source location

Response from Care Quality Commission
Page 3 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate this report, incident information and proposed trust actions into ongoing monitoring, engagement and assessment planning.

Verbatim wording from the response

“We will take these concerns into account as part of our ongoing monitoring of the providers. We may consider them alongside other intelligence to assess whether further regulatory action is warranted through monitoring, engagement and assessment activities. Where there is evidence of systemic risk or breaches of the fundamental standards of care, CQC may take steps including assessments and enforcement action, or require provider improvement plans.”

Source location

Response from Care Quality Commission
Page 3 · response
Published 26 February 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026