PFD report

Susanna Geraty · Prevention of Future Deaths report

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Issued 27 Jan 2015•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
7

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
24

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Failure of SI reports to consider dehydration as a possible cause of acute renal failure
    Part of recurring concern: Inadequate safety incident investigations
  2. Inadequacy of fluid balance charts
    Part of recurring concern: Unreliable recording of fluid balance information
  3. Failure to assess and monitor post operative fluid balance
    Part of recurring concern: Failure to reliably monitor patient fluid balancePart of recurring concern: Unreliable post-operative monitoring and clinical review
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. Action

    Operate a multidisciplinary Serious Incident Review Group meeting fortnightly to review investigations and reports before closure.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 27 January 2015.
  2. Action

    Conduct a Trust-wide audit of fluid-balance chart completion during 2015.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 27 January 2015.
  3. Action

    Provide Sepsis, Acute Kidney Injury and fluid-balance monitoring study days for ward nurses.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 27 January 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The Trust disputes that its investigation failed to recognise dehydration as a possible cause of acute kidney injury.

    Stated by Survey and Sussex NHS Healthcare NHS TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of SI reports to consider dehydration as a possible cause of acute renal failure

Wider context from the report

“6. Failure of the SI report to consider or acknowledge dehydration as a possible cause of acute renal failure ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequacy of fluid balance charts

Wider context from the report

“3. Inadequate fluid balance charts ”

Is this part of a recurring concern?

Yes — Unreliable recording of fluid balance information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to assess and monitor post operative fluid balance

Wider context from the report

“1. Failure to assess, monitor and record post operative fluid balance. ”

Is this part of a recurring concern?

Yes — Failure to reliably monitor patient fluid balance; Unreliable post-operative monitoring and clinical review.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequacy of nursing records

Wider context from the report

“2. Inadequate nursing records ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise an acutely unwell patient

Wider context from the report

“5. Failure to recognise an acutely unwell patient ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to respond to legitimate concerns raised by the family

Wider context from the report

“4. Failure to respond to legitimate concerns raised by the family ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record post operative fluid balance

Wider context from the report

“1. Failure to assess, monitor and record post operative fluid balance. ”

Is this part of a recurring concern?

Yes — Unreliable recording of fluid balance information.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a multidisciplinary Serious Incident Review Group meeting fortnightly to review investigations and reports before closure.

Verbatim wording from the response

“The Trust now has a Serious Incident Review Group (appendix 7) made up of multi-disciplinary members which meets fortnightly to review SI investigations and their reports. This presents an opportunity for the investigation team to give a thorough explanation of the investigations findings and a chance to review the report before closure.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 5 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a Trust-wide audit of fluid-balance chart completion during 2015.

Verbatim wording from the response

“There is a Trust wide audit planned for 2015, to assess the completion of the fluid balance chart to monitor compliance.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 3 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Sepsis, Acute Kidney Injury and fluid-balance monitoring study days for ward nurses.

Verbatim wording from the response

“The CCOT have also started to provide a Sepsis/Acute Kidney Injury (AKI) and Fluid Balance Monitoring study day for ward nurses. The morning session consists of teaching sepsis theory followed by relevant case studies. The afternoon session concentrates on AKI theory and further case studies; the importance of fluid balance monitoring is also included in this session (appendix 3).”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 2 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver ward-based teaching on patient assessment, acute kidney injury and fluid balance, with further sessions planned during 2015.

Verbatim wording from the response

“Ward based teaching sessions have been held on Newdigate and Leigh wards in January 2015 by CCOT to educate the staff on patient assessment, AKI and fluid balance. These sessions were well received and more sessions are planned for staff during the year.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 2 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain and regularly update the organisation-wide adult vital-signs observation policy and publish it on the intranet.

Verbatim wording from the response

“The Organisation-Wide Policy for Patient Observations (Vital Signs) in Adults is updated regularly to reflect the changes in the Trust regarding the paperwork and escalation process and this is available on the Trust’s intranet.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 2 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Restart ALERT courses covering deterioration recognition, acute kidney injury and fluid-balance charts.

Verbatim wording from the response

“ALERT™ courses (a multi-professional course to train staff in recognising patient deterioration and act appropriately in treating the acutely unwell) started again within the Trust last year, which includes a section on AKI and fluid balance charts. BEACH (Bedside emergency assessment course for health care staff) courses will start in April 2015, which will also stress the importance of fluid balance monitoring.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 3 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement national-standard Early Warning Score paperwork and provide recurring staff training on deterioration recognition and fluid-balance monitoring.

Verbatim wording from the response

“Since this incident in 2012, SASH have implemented a number of improvements in the way that it records a patient’s fluid balance and in the way that it trains nursing staff with regards to recognising and acting on the identification of an acutely unwell patient and on monitoring post-operative fluid balance.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 2 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate and advertise a ‘Meet the Matron’ scheme for patients and families to raise concerns.

Verbatim wording from the response

“There is now a whiteboard on every ward which details the names of the staff on duty and the name of the consultant in charge of the patient is now above every bed. The wards operate a ‘Meet the Matron’ scheme, which is advertised on entry to the ward which gives patients and their families the times they are available to discuss any issues they may have.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 4 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete and finalise the Early Warning Score chart-completion audit, with results due in April 2015.

Verbatim wording from the response

“An audit of the completion of the EWS chart has been completed but the results are being collated, and will be finalised in April 2015. However, our EWS training has already been changed as a result of the findings to emphasise the importance of completing the frequency of observations and monitoring plan sections correctly. Training is reviewed regularly based on feedback from staff.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 2 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise Early Warning Score training to emphasise correct observation frequencies and monitoring plans, and review training regularly using staff feedback.

Verbatim wording from the response

“An audit of the completion of the EWS chart has been completed but the results are being collated, and will be finalised in April 2015. However, our EWS training has already been changed as a result of the findings to emphasise the importance of completing the frequency of observations and monitoring plan sections correctly. Training is reviewed regularly based on feedback from staff.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 2 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Duty of Candour policy and embed Being Open arrangements in the Datix system.

Verbatim wording from the response

“Contact with patients and their family has been further strengthened by the new Duty of Candour policy. Being Open arrangements have now been designed into the Datix system to ensure the process has been followed when patients have been involved in an incident that has caused a level of harm to the patient (appendix 6).”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 4 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Display bedside contact details for patients and relatives to raise concerns.

Verbatim wording from the response

“A notice by every bedside has the contact details for patients or their relatives to raise any concerns (appendix 5).”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 4 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Start BEACH courses in April 2015, including fluid-balance monitoring training.

Verbatim wording from the response

“ALERT™ courses (a multi-professional course to train staff in recognising patient deterioration and act appropriately in treating the acutely unwell) started again within the Trust last year, which includes a section on AKI and fluid balance charts. BEACH (Bedside emergency assessment course for health care staff) courses will start in April 2015, which will also stress the importance of fluid balance monitoring.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 3 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust disputes that its investigation failed to recognise dehydration as a possible cause of acute kidney injury.

Verbatim wording from the response

“As described above, the SI report was produced many months before the expert suggested dehydration. The SI report had been unable to identify the cause of the hyperkalaemia, in a case which was complicated by a lack of any clinical signs and symptoms of dehydration either in life or at post mortem, and in a patient who had been conscious and documented to be eating and drinking well. The Trust does not agree that the investigation failed to recognise dehydration as the cause of AKI. The consultant who led the investigation felt that there were multiple causes in the deterioration in renal function which he considered at the time, including inadequate fluids, but accepts that this was not explicitly detailed in the report.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 4 · response
Published 27 January 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. 1

    Introduce SBAR guidance within the Early Warning Score chart and provide SBAR pads for ward communication.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 27 January 2015.
  2. 2

    Refurbish Newdigate ward with bays providing increased monitoring and staffing.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 27 January 2015.
  3. 3

    Hold monthly specialty mortality and morbidity meetings to review deaths, care and lessons for future practice.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 27 January 2015.
  4. 4

    Appoint a Trust medical lead for acute kidney injury.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 27 January 2015.
  5. 5

    Roll out the SBAR framework and use patient stories to support multidisciplinary improvement.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 27 January 2015.
  6. 6

    Display ward staff and responsible consultant information through ward whiteboards and bedside consultant identification.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 27 January 2015.
  7. 7

    Implement Apex and Cerner acute kidney injury alerts and 24-hour telephone notification of level 2 and 3 results.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 27 January 2015.
  8. 8

    Audit compliance with SBAR pad use later in 2015.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 27 January 2015.
  9. 9

    Provide a named Critical Care Outreach Team nurse for orthopaedic wards and deliver acute kidney injury training to ward nurses.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 27 January 2015.
  10. 10

    Arrange a site visit to assess measures for reducing acute kidney injury in proximal femoral fracture patients.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 27 January 2015.
  11. 11

    Share investigation learning about reviewing test results through junior-doctor induction and ward rounds.

    Stated by Survey and Sussex NHS Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 27 January 2015.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce SBAR guidance within the Early Warning Score chart and provide SBAR pads for ward communication.

Verbatim wording from the response

“The EWS chart now has an SBAR (Situation, Background, Assessment, Recommendation) communication guide section, which outlines a succinct way of relaying information between members of staff. SBAR pads were introduced to the wards in January 2015 (appendix 2). Once completed, the note can be stuck into the patient’s medical record. An audit will be conducted later in 2015 to review compliance.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 2 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refurbish Newdigate ward with bays providing increased monitoring and staffing.

Verbatim wording from the response

“Newdigate ward has been refurbished to include bays with increased monitoring and staffing.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 3 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold monthly specialty mortality and morbidity meetings to review deaths, care and lessons for future practice.

Verbatim wording from the response

“Monthly mortality and morbidity meetings are held for all the specialties, to review the management of patients who have died and why. This presents an opportunity to discuss the care received and ensure that lessons are learnt for the future.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 3 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a Trust medical lead for acute kidney injury.

Verbatim wording from the response

“In response to the Patient Safety Alert from NHS England in June 2014 ‘Standardising the early identification of Acute Kidney Injury,’ a medical lead for AKI was appointed for the Trust. From 2nd March 2015, patients identified with an acute reduction in renal function will be identified by the AKI algorithm in Apex, the Trust’s pathology reporting tool. All level 2 and 3 results will be phoned through by the pathology team to the requesting doctor 24 hours a day. New messages will show in Apex and Cerner alerting the user to any patient identified with AKI (appendix 4).”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 3 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the SBAR framework and use patient stories to support multidisciplinary improvement.

Verbatim wording from the response

“SASH acknowledges that in this case, the nurse did not follow the normal and expected process of acting upon concerns raised by family. Learning from this incident has been central in the delivery of improvements and cascaded across our multi professional teams. This has been supported by the launch and roll out of our SBAR framework, and the use of patient stories for improvement.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 3 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Display ward staff and responsible consultant information through ward whiteboards and bedside consultant identification.

Verbatim wording from the response

“There is now a whiteboard on every ward which details the names of the staff on duty and the name of the consultant in charge of the patient is now above every bed. The wards operate a ‘Meet the Matron’ scheme, which is advertised on entry to the ward which gives patients and their families the times they are available to discuss any issues they may have.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 4 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement Apex and Cerner acute kidney injury alerts and 24-hour telephone notification of level 2 and 3 results.

Verbatim wording from the response

“In response to the Patient Safety Alert from NHS England in June 2014 ‘Standardising the early identification of Acute Kidney Injury,’ a medical lead for AKI was appointed for the Trust. From 2nd March 2015, patients identified with an acute reduction in renal function will be identified by the AKI algorithm in Apex, the Trust’s pathology reporting tool. All level 2 and 3 results will be phoned through by the pathology team to the requesting doctor 24 hours a day. New messages will show in Apex and Cerner alerting the user to any patient identified with AKI (appendix 4).”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 3 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit compliance with SBAR pad use later in 2015.

Verbatim wording from the response

“The EWS chart now has an SBAR (Situation, Background, Assessment, Recommendation) communication guide section, which outlines a succinct way of relaying information between members of staff. SBAR pads were introduced to the wards in January 2015 (appendix 2). Once completed, the note can be stuck into the patient’s medical record. An audit will be conducted later in 2015 to review compliance.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 2 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a named Critical Care Outreach Team nurse for orthopaedic wards and deliver acute kidney injury training to ward nurses.

Verbatim wording from the response

“There is now a named CCOT nurse for the orthopaedic wards, who has worked with the staff on those wards to understand the staff’s issues, and has then delivered AKI training to both trained and untrained ward nurses.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 2 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange a site visit to assess measures for reducing acute kidney injury in proximal femoral fracture patients.

Verbatim wording from the response

“Following the publication of ‘Improving Outcomes for Patients with Proximal Femoral Fractures’ by ████████ and colleagues at the Queen’s Medical Centre in Nottingham, a site visit is currently being arranged. The paper includes measures to significantly decrease incidences of AKI for this type of patient.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 3 · response
Published 27 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share investigation learning about reviewing test results through junior-doctor induction and ward rounds.

Verbatim wording from the response

“I understand this to be a reference to the lack of action following the abnormal ECG result. This problem was identified in the Trust’s investigation report and included as a ‘lesson learned’. Our report recommended that in future any investigation should be reviewed by the clinician ordering it, or handed to another clinician if the results are not available immediately. The report also identified that this learning would be shared via the junior doctors induction programme, and ward rounds, to highlight the new procedure.”

Source location

2015-0026-Response-by-Surrey-Sussex-NHS-Trust
Page 3 · response
Published 27 January 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026