PFD report

Thomas Anthony Collins · Prevention of Future Deaths report

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Issued 25 Nov 2015•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to accurately record the professional identity of the clinician who assessed the patient
    Part of recurring concern: Failure to accurately record the identities of clinicians involved in patient carePart of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Failure to seek clinical advice from a doctor with knowledge of the patient when making a hospital-transfer decision
  3. Failure to establish whether a patient fall was unwitnessed and its force and details
    Part of recurring concern: Unreliable post-fall assessment and clinical response
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Review medical records to ensure relevant information is recorded clearly.

    Stated by Haughton Thornley Medical CentresStated plannedThe respondent said that this action was planned when they made their response on 25 November 2015.
  2. Action

    Record clear findings, admission or transfer rationale, fall circumstances, and responsibility for complete clinical notes.

    Stated by Haughton Thornley Medical CentresStated plannedThe respondent said that this action was planned when they made their response on 25 November 2015.
  3. Action

    Ensure all practice GPs undertake thoracic-trauma reading and attend relevant education.

    Stated by Haughton Thornley Medical CentresStated plannedThe respondent said that this action was planned when they made their response on 25 November 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The existing evidence-based Acute Visiting Service referral system is considered sufficient, rather than relying on patients’ own GPs for timely clinical advice.

    Stated by North West Ambulance Service NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to accurately record the professional identity of the clinician who assessed the patient

Wider context from the report

“2. The GP attended the patient on the 24th June and she assumed that he had been seen by a doctor on the 22nd because the record showed that he had been seen by a “practitioner”. In fact he had only been seen by the paramedic. This assumption very much detrimentally influenced her subsequent decision making.(Haughton Thornley Medical Centres) ”

Is this part of a recurring concern?

Yes — Failure to accurately record the identities of clinicians involved in patient care; Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to seek clinical advice from a doctor with knowledge of the patient when making a hospital-transfer decision

Wider context from the report

“1. The attending paramedic lacked the confidence to make a clinical decision, which I accept can happen, but he then contacted the Out of Hours doctors who had no knowledge of the patient, rather than his own GP Practice. When, in what circumstances, should a paramedic seek the advice of a doctor who is not in attendance, as to whether the patient is to be taken to hospital?(NWAS) ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to establish whether a patient fall was unwitnessed and its force and details

Wider context from the report

“3. On the attendance on the 24th, the doctor noted that the patient had had a fall, but she did not realise it was an unwitnessed fall, so the force and detail thereof was not known by anyone. She noted that the patient found it “was too painful for him to move or to sleep”, and she said it was “evident that he was in agony with pain for him to turn in bed” (sic). She did not ascertain from the care staff that the patient’s chest was “pulsating when breathing”, a classic sign of a flail chest. She conceded that facing the same situation now, she would have admitted him to hospital. This is clearly an area where further training is required.(Haughton Thornley Medical Centres) ”

Is this part of a recurring concern?

Yes — Unreliable post-fall assessment and clinical response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ascertain clinically significant chest symptoms from care staff

Wider context from the report

“3. On the attendance on the 24th, the doctor noted that the patient had had a fall, but she did not realise it was an unwitnessed fall, so the force and detail thereof was not known by anyone. She noted that the patient found it “was too painful for him to move or to sleep”, and she said it was “evident that he was in agony with pain for him to turn in bed” (sic). She did not ascertain from the care staff that the patient’s chest was “pulsating when breathing”, a classic sign of a flail chest. She conceded that facing the same situation now, she would have admitted him to hospital. This is clearly an area where further training is required.(Haughton Thornley Medical Centres) ”

Is this part of a recurring concern?

Yes — Failure to maintain a shared clinical overview of patients' changing concerns.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review medical records to ensure relevant information is recorded clearly.

Verbatim wording from the response

“We will share this incident’s findings and learning with our local GP colleagues at the next local meeting, to help prevent further deaths of this nature occurring. We will also include an update of this incident in our next practice meeting. Our medical records will be reviewed to ensure that all of the relevant information is recorded clearly.”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 3 · response
Published 25 November 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record clear findings, admission or transfer rationale, fall circumstances, and responsibility for complete clinical notes.

Verbatim wording from the response

“• When accidents happen in homes and care homes, we will ensure we record very clearly the findings and our rationale for not admitting the patient to hospital or transferring them to hospital. We will obtain more information surrounding the circumstances of a fall. The clinician who makes this decision will take responsibility for ensuring that the notes are complete and clear. We will ask for a detailed account from care home staff of witnessed falls and will obtain information from relatives where appropriate.”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 2 · response
Published 25 November 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure all practice GPs undertake thoracic-trauma reading and attend relevant education.

Verbatim wording from the response

“• All of the practice GPs will undertake personal reading and update their clinical knowledge of thoracic trauma and management of this area, and will also attend a relevant educational meeting. At this meeting, ███████ will present the case and discuss any further changes that can be made as a result (January 2016).”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 2 · response
Published 25 November 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present and discuss the incident at the relevant educational meeting to identify further changes.

Verbatim wording from the response

“• All of the practice GPs will undertake personal reading and update their clinical knowledge of thoracic trauma and management of this area, and will also attend a relevant educational meeting. At this meeting, ███████ will present the case and discuss any further changes that can be made as a result (January 2016).”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 2 · response
Published 25 November 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt a lower threshold for seeking GP second opinions when clinicians have concerns.

Verbatim wording from the response

“• We will have a lower threshold to speak to GP colleagues for a second opinion about patients if we have concerns (29 July 2015).”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 2 · response
Published 25 November 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a medical record-keeping course for GPs and reflect on its learning.

Verbatim wording from the response

“• A medical record keeping course for GPs on the 6 October 2015 with subsequent reflection on the course.”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 2 · response
Published 25 November 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake personal reading and clinical updates on assessing and managing falls.

Verbatim wording from the response

“• Personal reading and updates on the assessment and management of falls (NICE CG 161: Guidance on the assessment and management of falls (2013)). There are no current local or national published guidelines on the management of falls at home or in care homes. This meeting may highlight further learning or educational needs with the GPs within the practice.”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 2 · response
Published 25 November 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake personal reading, continuing professional development, and information gathering on thoracic trauma.

Verbatim wording from the response

“• Updated clinical knowledge in the area of thoracic trauma with personal reading and CPD’s will undertake personal reading and information gathering.”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 2 · response
Published 25 November 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The existing evidence-based Acute Visiting Service referral system is considered sufficient, rather than relying on patients’ own GPs for timely clinical advice.

Verbatim wording from the response

“I confirm that NWAS Paramedics perform a clinical assessment of the patient and then apply a clinical algorithm called ‘Paramedic Pathfinder’. The algorithm is used by a Paramedic to ensure the sickest patients receive rapid care and transport to the Emergency Department using an evidence-based process. The algorithm allows the Paramedic to identify patients who would benefit from clinical assessment and care at home before a decision is made to transport to hospital. The algorithm identifies a cohort of patients clinically safe to wait up to 2 hours for a further, more bespoke clinical assessment (ref: Emerg Med J published online October 7, 2013 Clinical Navigation For Beginners: clinical utility and safety of the Paramedic Pathfinder).”

Source location

2015-0469-Response-by-North-West-Ambulance-Service-NHS-Trust
Page 1 · response
Published 25 November 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Include an update on the incident in the next practice meeting.

    Stated by Haughton Thornley Medical CentresStated plannedThe respondent said that this action was planned when they made their response on 25 November 2015.
  2. 2

    Complete an online learning module on interpreting abnormal liver function tests.

    Stated by Haughton Thornley Medical CentresStated completedThe respondent said that this action was complete when they made their response on 25 November 2015.
  3. 3

    Share the incident’s findings and learning with local GP colleagues at their next meeting.

    Stated by Haughton Thornley Medical CentresStated plannedThe respondent said that this action was planned when they made their response on 25 November 2015.
  4. 4

    Adopt a lower threshold for hospital referral, discuss referral with patients where appropriate, and document this in records and practice policy.

    Stated by Haughton Thornley Medical CentresStated completedThe respondent said that this action was complete when they made their response on 25 November 2015.
  5. 5

    Continue reviewing incidents and significant events to identify learning and improve practice.

    Stated by Haughton Thornley Medical CentresStated in progressThe respondent said that this action was in progress when they made their response on 25 November 2015.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include an update on the incident in the next practice meeting.

Verbatim wording from the response

“We will share this incident’s findings and learning with our local GP colleagues at the next local meeting, to help prevent further deaths of this nature occurring. We will also include an update of this incident in our next practice meeting. Our medical records will be reviewed to ensure that all of the relevant information is recorded clearly.”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 3 · response
Published 25 November 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete an online learning module on interpreting abnormal liver function tests.

Verbatim wording from the response

“• Online learning module about the interpretation of abnormal liver function tests (December 2015).”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 2 · response
Published 25 November 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the incident’s findings and learning with local GP colleagues at their next meeting.

Verbatim wording from the response

“We will share this incident’s findings and learning with our local GP colleagues at the next local meeting, to help prevent further deaths of this nature occurring. We will also include an update of this incident in our next practice meeting. Our medical records will be reviewed to ensure that all of the relevant information is recorded clearly.”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 3 · response
Published 25 November 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt a lower threshold for hospital referral, discuss referral with patients where appropriate, and document this in records and practice policy.

Verbatim wording from the response

“• We will have a lower threshold to refer patients to hospital and discuss this with the patient where appropriate. This will be reflected on clinical GP records and in the practice policy (August 2015).”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 2 · response
Published 25 November 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing incidents and significant events to identify learning and improve practice.

Verbatim wording from the response

“The Practice remains committed to providing the very best care to all our patients. The Practice will continue to use the feedback from this report to review and improve our service. The Practice will continue to review incidents and significant events. Please visit our website www.hmcoc.co.uk or contact the practice to speak to one of our Medical Receptionists if our advice and help on how to register.”

Source location

2015-0469-Response-by-Haughton-Thornley-Medical-Centres
Page 2 · response
Published 25 November 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026