Report evidence summary
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised. 20
Action
Rewrite post-PEG care guidance and provide it to all relevant clinicians, including warning-sticker requirements.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated completedThe respondent said that this action was complete when they made their response on 28 July 2017. View source
Action
Rewrite the Enteral Feeding Guideline to clarify absolute and relative PEG contraindications.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated completedThe respondent said that this action was complete when they made their response on 28 July 2017. View source
Action
Review options for providing CT scanning on site at QVH.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source
Action
Review intranet policy accessibility and consider governance-based policy dissemination.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated plannedThe respondent said that this action was planned when they made their response on 28 July 2017. View source
Action
Remind staff about timely specialist referrals and transfers through governance meetings and written briefings.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated completedThe respondent said that this action was complete when they made their response on 28 July 2017. View source
Action
Develop multidisciplinary communication training, including staff ability to challenge decision-makers.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source
Action
Train staff on PEG risks, postoperative care, human factors and indications for urgent transfer.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source
Action
Progress the BSUH partnership memorandum and develop robust documentation or an SLA for specialist services.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source
Action
Localise and deliver QVH-specific human-factors training.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated plannedThe respondent said that this action was planned when they made their response on 28 July 2017. View source
Action
Develop electronic document management to integrate multidisciplinary documentation, enhanced recovery pathways and patient alerts.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated plannedThe respondent said that this action was planned when they made their response on 28 July 2017. View source
Action
Audit prospective PEG practice, including stickers, MDT documentation, consent and checklist use.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated plannedThe respondent said that this action was planned when they made their response on 28 July 2017. View source
Action
Use unified multidisciplinary critical-care documentation and audit its implementation within the enhanced recovery programme.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source
Action
Use a PEG safety checklist with documented MDT decisions, contraindication checks, stop points and risk assessments.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated completedThe respondent said that this action was complete when they made their response on 28 July 2017. View source
Action
Review alternative pathways and external oversight for PEG placement, including competency-based training and accreditation.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source
Action
Monitor, audit and investigate transfers for investigation or referral through clinical governance and Datix processes.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source
Action
Define critical-care leadership and accountability under the consultant in charge, with consultant-led handover for junior night staff.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated completedThe respondent said that this action was complete when they made their response on 28 July 2017. View source
Action
Obtain assurances about further changes to PEG practice following the trust’s external review.
Stated by Care Quality Commission Stated plannedThe respondent said that this action was planned when they made their response on 28 July 2017. View source
Action
Monitor the trust’s prospective PEG audit through routine engagement, including adherence to policy and timely escalation of deterioration.
Stated by Care Quality Commission Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source
Action
Request and review the trust’s completed prospective PEG audit to obtain assurances about safe care and treatment.
Stated by Care Quality Commission Stated plannedThe respondent said that this action was planned when they made their response on 28 July 2017. View source
Action
Monitor the trust’s progress on its business case for an on-site CT scanner through ongoing engagement.
Stated by Care Quality Commission Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source See 17 more actions
Respondent positions A position is what a recipient says about a concern when it does not describe a specific action. 9
Position
The existing laboratory network and urgent courier arrangements are considered sufficient, with no evidence they reduce blood-test requests or breach processing requirements.
Stated by Queen Victoria Hospital NHS Foundation Trust Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed. View source
Position
QVH considers its consultants’ experience and existing PEG practice sufficient to continue PEG placement, although continuation remains under review.
Stated by Queen Victoria Hospital NHS Foundation Trust Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed. View source
Position
QVH disputes that its lack of on-site specialists prevents access to specialist opinion, because agreements with BSUH provide specialist advice and imaging.
Stated by Queen Victoria Hospital NHS Foundation Trust Disputes the concernThe respondent disagreed with part of the concern or the basis for it. View source
Position
Difficult PEG placements should be undertaken by radiology or gastroenterology specialists at the referring hospital or multidisciplinary team’s hospital.
Stated by Queen Victoria Hospital NHS Foundation Trust Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action. View source
Position
NHS Improvement, NHS England, and the Care Quality Commission, working with the Trust and commissioners, were responsible for ensuring appropriate action.
Stated by Department of Health and Social Care Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action. View source
Position
Local competency assessments, experience checks and supervised practice are considered sufficient because no nationally recognised PEG training courses exist.
Stated by Care Quality Commission Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed. View source
Position
No national guidance requires PEG insertion to be performed by radiologists or gastroenterologists; competence rather than specialty is considered important.
Stated by Care Quality Commission Disputes the concernThe respondent disagreed with part of the concern or the basis for it. View source
Position
The service-level agreement provides immediate access to general surgical advice, so specialist expertise is available despite no general surgeon on site.
Stated by Care Quality Commission Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed. View source
Position
Pre-operative assessment considers suitability for surgery based on available facilities, while the laboratory agreement requires urgent specimens to be processed within one hour.
Stated by Care Quality Commission Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed. View source See 8 more positions
× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of timely on-site emergency laboratory testing and results
Wider context from the report “12. There are no haematology or biochemistry services at QVH . A courier service is required for emergency laboratory tests . This has the potential to either not request ‘bloods’ and/or a delay in obtaining results .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to recognise severe clinical deterioration on consultant ward rounds
Wider context from the report “10. There was no recognition of how unwell Mr Teesdale was on the consultant surgical ward round at or around 0900 on the 19th October 2016, despite considerable evidence present at the time that Mr Teesdale had developed multi-organ failure.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Poor multidisciplinary communication for consistent systematic patient management
Wider context from the report “11. Poor communication between nursing staff, anaesthetic staff and surgical staff making it difficult to provide an overall consistent and systematic approach to the management of Mr Teesdale in a small High Dependency Unit with an inconsistent consultant presence during the day.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Unavailability of specialist facilities or clinicians for peri-operative PEG insertion
Wider context from the report “2. There are no facilities or clinicians (radiologist or gastroenterologists who normally undertake such procedures) available to place a PEG prior to surgery , thereby requiring oral maxillo-facial surgeons of variable and unclear experience to undertake the procedure peri-operatively.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of assured competence for peri-operative PEG insertion
Wider context from the report “2. There are no facilities or clinicians (radiologist or gastroenterologists who normally undertake such procedures) available to place a PEG prior to surgery, thereby requiring oral maxillo-facial surgeons of variable and unclear experience to undertake the procedure peri-operatively .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to seek expert advice during daytime working hours
Wider context from the report “8. As an isolated hospital, Queen Victoria Hospital has no ‘on site’ clinical specialist experience to assist when patients develop complications. As a consequence, there was no specialist available to assess Mr Teesdale’s abdominal pain as detailed in guidance of post-operative pain following PEG insertion. No effort was made to seek such expert advice during ‘daytime working hours’ .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of out-of-hours radiology and on-site CT diagnostic capacity
Wider context from the report “Similarly, there is no ‘out of hours’ radiology service and there is no CT scanner on site to assist in a diagnosis (which was required as part of the management guidelines prepared by QVH).
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to follow written guidance for PEG insertion
Wider context from the report “3. Written guidance by the surgeons for insertion of PEG’s was not followed with little reflection as to whether this was an acceptable procedure given Mr Teesdale’s previous extensive surgery at or around the point where the PEG was inserted with concomitant poor gastroscopic trans-illumination.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to follow written guidance for post-operative abdominal pain after PEG insertion
Wider context from the report “6. The post-operative management of Mr Teesdale did not follow the written guidance for the management of abdominal pain after PEG insertion . This resulted in a delay in seeking appropriate advice, timely intervention and optimal treatment of this complication.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of on-site specialist clinical support for complications
Wider context from the report “8. As an isolated hospital, Queen Victoria Hospital has no ‘on site’ clinical specialist experience to assist when patients develop complications . As a consequence, there was no specialist available to assess Mr Teesdale’s abdominal pain as detailed in guidance of post-operative pain following PEG insertion. No effort was made to seek such expert advice during ‘daytime working hours’.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of formal PEG insertion training and independent competency assessment
Wider context from the report “5. No formal ‘training’ programme for the insertion of PEG or independent competency based assessment .
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Inconsistent daytime consultant presence in the High Dependency Unit
Wider context from the report “11. Poor communication between nursing staff, anaesthetic staff and surgical staff making it difficult to provide an overall consistent and systematic approach to the management of Mr Teesdale in a small High Dependency Unit with an inconsistent consultant presence during the day .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Delays in transferring patients requiring post-operative specialist care
Wider context from the report “7. Mr Teesdale’s transfer was delayed because of a reluctance to transfer in the immediate post operative period complicated by the associated logistical difficulties of doing so given his major surgery.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of assured general surgical competence in out-of-hours cover
Wider context from the report “9. Mr Teesdale was cared for ‘out of hours’ by a trainee oral-maxillo-facial surgeon with unknown general surgical experience who did not recognise or manage the severity of a surgical complication.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to risk-assess the appropriateness of PEG insertion
Wider context from the report “4. No risk assessment was undertaken as to whether a PEG insertion would have been appropriate , given that a non-invasive alternative of a feeding tube for enteral feeding was available.
” Open source report
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Rewrite post-PEG care guidance and provide it to all relevant clinicians, including warning-sticker requirements.
Verbatim wording from the response “The guideline on care of patients following a PEG insertion has been re-written and all clinicians involved in PEG placement and the care of patients following PEG placement have received and noted the updated guideline. The guidance includes the requirement for warning stickers to be placed on the patient’s notes and drug chart to alert staff.”
Source location Dennis-Teesdale-Response-1 Page 4 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Rewrite the Enteral Feeding Guideline to clarify absolute and relative PEG contraindications.
Verbatim wording from the response “A number of changes have been made to our process prior to the insertion of PEGs at QVH to minimise the risk of this incident ever being repeated. The requirement for enteral feeding and the decision as to the most appropriate route and any contraindications is now a documented decision at the multidisciplinary team meeting prior to surgery. A PEG safety checklist has been introduced, which includes stop points prior to the insertion, with a final check on contraindications and a stop point if poor gastric distention or poor trans-illumination is achieved. The Enteral Feeding Guideline, which includes the guidance on PEG insertion, has been re-written following this incident, widening and clarifying the absolute and relative contraindications to PEG placement.”
Source location Dennis-Teesdale-Response-1 Page 4 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review options for providing CT scanning on site at QVH.
Verbatim wording from the response “Urgent consideration is being given to options for CT provision at QVH. If it would be helpful we would be happy to update you on progress.”
Source location Dennis-Teesdale-Response-1 Page 6 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review intranet policy accessibility and consider governance-based policy dissemination.
Verbatim wording from the response “G2 — Review the accessibility of the policies and how easy it is to find individual policies on intranet.
Owner: JMT/EP/CP. Date: 1 September 2017. Outcome: Head of risk to undertake review. Consider introduction of policy of the month presentation at local governance meetings. Governance leads to explore. N”
Source location Dennis-Teesdale-Response-1 Page 16 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Remind staff about timely specialist referrals and transfers through governance meetings and written briefings.
Verbatim wording from the response “In general, specialist opinion and imaging are available through regularly and appropriately used agreements with BSUH. We have reminded all relevant staff of the importance of timely referrals and transfers, through local and hospital-wide multidisciplinary governance meetings and written briefing, with learning from this case.”
Source location Dennis-Teesdale-Response-1 Page 5 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop multidisciplinary communication training, including staff ability to challenge decision-makers.
Verbatim wording from the response “C5 Multidisciplinary communication training, including ability to challenge decision maker
Owner: EP/JMT
Due: Review 1 Oct 2017
Continuous programme of values, behaviours and communication.
Status: N”
Source location Dennis-Teesdale-Response-1 Page 12 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Train staff on PEG risks, postoperative care, human factors and indications for urgent transfer.
Verbatim wording from the response “The reluctance to transfer a patient immediately post-surgery meant the recommended investigation for this clinical scenario was not undertaken. It is vitally important that we learn from the sad death of Mr Teesdale, and we are ensuring all relevant staff are aware of the risks and post-operative care of PEGs and the indications for transfer. In recognition of the potential reluctance to transfer, this will be included in ‘human factors’ training for staff at QVH. Transfers from QVH for investigation and referral are, and will continue to be, monitored, audited and shared through the clinical governance processes of the Trust. Any potential delay in transfers are reported through the Datix system and investigated appropriately.”
Source location Dennis-Teesdale-Response-1 Page 5 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Progress the BSUH partnership memorandum and develop robust documentation or an SLA for specialist services.
Verbatim wording from the response “We have a particularly close working relationship with BSUH, which includes provision of specialist input for paediatric services, acute medical and care of the elderly. A memorandum of understanding between BSUH and QVH has been approved by the QVH board, and is in the process of being reviewed and approved by the BSUH board. This sets out the nature of the future partnership between QVH and BSUH, working together across burns, plastics, trauma and maxillofacial surgery, mitigating co-dependency for both trusts.”
Source location Dennis-Teesdale-Response-1 Page 2 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Localise and deliver QVH-specific human-factors training.
Verbatim wording from the response “B6 Engage with Quality Surveillance Group
Owner: SJV/EP/JMT
Due: 3 Aug 2017
Status: N”
Source location Dennis-Teesdale-Response-1 Page 11 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop electronic document management to integrate multidisciplinary documentation, enhanced recovery pathways and patient alerts.
Verbatim wording from the response “The Coroner drew attention to inconsistencies between the ‘snap shot’ medical reviews and the more frequent reviews of the nursing staff. Since Mr Teesdale’s death, we have developed unified multidisciplinary documentation as part of the enhanced recovery programme, and are auditing its use. Multidisciplinary documentation will be further developed as we progress with electronic document management.”
Source location Dennis-Teesdale-Response-1 Page 6 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Audit prospective PEG practice, including stickers, MDT documentation, consent and checklist use.
Verbatim wording from the response “A12 Ensure prospective PEG audit in place and capturing all necessary information
Owner: BSB/ID
Due: 31 Jul 2017
Audit will capture NPSA stickers, multidisciplinary team documentation, consent, checklist.
Status: Y”
Source location Dennis-Teesdale-Response-1 Page 10 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Use unified multidisciplinary critical-care documentation and audit its implementation within the enhanced recovery programme.
Verbatim wording from the response “The Coroner drew attention to inconsistencies between the ‘snap shot’ medical reviews and the more frequent reviews of the nursing staff. Since Mr Teesdale’s death, we have developed unified multidisciplinary documentation as part of the enhanced recovery programme, and are auditing its use. Multidisciplinary documentation will be further developed as we progress with electronic document management.”
Source location Dennis-Teesdale-Response-1 Page 6 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Use a PEG safety checklist with documented MDT decisions, contraindication checks, stop points and risk assessments.
Verbatim wording from the response “A number of changes have been made to our process prior to the insertion of PEGs at QVH to minimise the risk of this incident ever being repeated. The requirement for enteral feeding and the decision as to the most appropriate route and any contraindications is now a documented decision at the multidisciplinary team meeting prior to surgery. A PEG safety checklist has been introduced, which includes stop points prior to the insertion, with a final check on contraindications and a stop point if poor gastric distention or poor trans-illumination is achieved. The Enteral Feeding Guideline, which includes the guidance on PEG insertion, has been re-written following this incident, widening and clarifying the absolute and relative contraindications to PEG placement.”
Source location Dennis-Teesdale-Response-1 Page 4 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review alternative pathways and external oversight for PEG placement, including competency-based training and accreditation.
Verbatim wording from the response “Notwithstanding the view that it is safe for QVH surgeons to continue to place PEGs, the continuation of PEG placement by OMFS surgeons at QVH is currently under review. Alternative pathways are being explored for the provision of PEG placement for enteral feeding for all our patients via gastroenterologists or radiologists at the patients’ referring hospital or the hospital of the referring multidisciplinary team.”
Source location Dennis-Teesdale-Response-1 Page 3 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Monitor, audit and investigate transfers for investigation or referral through clinical governance and Datix processes.
Verbatim wording from the response “Admission policies and consultant pre-assessment minimise the risk of needing to transfer patients. We closely monitor our transfers out for investigation and referral. Our current rate is 0.2% across adults and paediatrics. This rate reflects the networked care we provide. Guidelines are in place to support patient transfers when needed. Staff are mindful of the need to seek appropriate referral when needed, and the learning from this case has reiterated the need for appropriate thresholds.”
Source location Dennis-Teesdale-Response-1 Page 2 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Define critical-care leadership and accountability under the consultant in charge, with consultant-led handover for junior night staff.
Verbatim wording from the response “Leadership of the critical care unit has been better defined with an improved system of handover, and the on-site consultant presence has been extended recently, with consultant led handover for junior night staff.”
Source location Dennis-Teesdale-Response-1 Page 5 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Obtain assurances about further changes to PEG practice following the trust’s external review.
Verbatim wording from the response “Regarding the issue of the PEG being placed peri-operatively, the trust is obtaining an external review of its current PEG practices as part of the action plan following learning from Mr Teesdale’s death. A review is currently being carried out by surgeons from other trusts, including a consultant gastro-intestinal surgeon. We will obtain assurances around any further changes to practice following the review as part of our routine engagement with the trust.”
Source location 2017-0202-Response-by-Care-Quality-Commission Page 4 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Monitor the trust’s prospective PEG audit through routine engagement, including adherence to policy and timely escalation of deterioration.
Verbatim wording from the response “Although the trust carried out two PEG insertions since the request, only one of these took place after they introduced the new PEG Pathway on 5 June 2017. The trust confirmed the PEG Pathway was followed for this patient. We will continue to monitor the trust’s prospective PEG audit, which will capture this information, as part of our ongoing engagement with the trust.”
Source location 2017-0202-Response-by-Care-Quality-Commission Page 5 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Request and review the trust’s completed prospective PEG audit to obtain assurances about safe care and treatment.
Verbatim wording from the response “The trust have carried out 16 percutaneous endoscopic gastrostomy (PEG) tube insertions since Mr Teesdale’s death, with two of these taking place since the inquest. The trust’s lead cancer nurse is auditing all PEG insertions since January 2017 to provide assurances patients have received safe care and treatment. The trust have shared their audit tool with us, and we saw that this will allow the trust to provide assurances around areas including multidisciplinary involvement, risk assessment, and contraindications. CQC will request that the trust send us a copy of the completed audit by 30 September 2017. We will subsequently review the audit to obtain assurances of safe care and treatment.”
Source location 2017-0202-Response-by-Care-Quality-Commission Page 2 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Monitor the trust’s progress on its business case for an on-site CT scanner through ongoing engagement.
Verbatim wording from the response “As part of the trust’s action plan produced following the inquest into Mr Teesdale’s death, the trust has put forward a business case for a CT scanner on site. CQC will monitor the trust’s progress against this action as part of our ongoing engagement.”
Source location 2017-0202-Response-by-Care-Quality-Commission Page 10 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The existing laboratory network and urgent courier arrangements are considered sufficient, with no evidence they reduce blood-test requests or breach processing requirements.
Verbatim wording from the response “Blood pathology services are provided by Princess Royal Hospital, Haywards Heath. There are seven routine transits of blood samples per day during the week, and four at weekends. If urgent blood results are required outside of these routine transits, an urgent courier service is available at any time, day or night, seven days per week. There is no evidence that this network arrangement impacts on the likelihood of requesting bloods. No concerns regarding this long standing arrangement have been raised by NHS England or the Care Quality Commission in their reviews. As part of the SLA with BSUH for blood pathology services, the Trust requires that urgent specimens can be received and processed at the lab ready for testing within one hour of leaving QVH. This is an essential pass/fail requirement.”
Source location Dennis-Teesdale-Response-1 Page 6 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation QVH considers its consultants’ experience and existing PEG practice sufficient to continue PEG placement, although continuation remains under review.
Verbatim wording from the response “There are six consultant OMFS head and neck oncology surgeons at QVH, all of whom are dually qualified in medicine and dentistry. All six consultants have completed Basic Surgical Training, with associated endoscopic exposure, with award of Fellowship or Membership of the Royal College of Surgeons (RCS) in surgery in general, in addition to their specialist qualifications. Their training in the placement of PEGs has been gained whilst training in maxillofacial surgery at QVH. Since the incident, the Medical Director has discussed training, accreditation and best practice with a regional centre specialising in PEG placement, and the Clinical Lead for Head and Neck oncology surgery has attended a PEG placement list with experienced surgeons with a larger volume PEG practice at Maidstone in order to review techniques and ensure practice at QVH is up to date.”
Source location Dennis-Teesdale-Response-1 Page 3 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation QVH disputes that its lack of on-site specialists prevents access to specialist opinion, because agreements with BSUH provide specialist advice and imaging.
Verbatim wording from the response “Queen Victoria Hospital NHS Foundation Trust (“QVH”) is a specialist surgical hospital. We work in close partnership with other provider trusts both providing services on other sites and benefitting from the expertise of clinicians from other provider trusts who work on the Queen Victoria Hospital site.”
Source location Dennis-Teesdale-Response-1 Page 1 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Difficult PEG placements should be undertaken by radiology or gastroenterology specialists at the referring hospital or multidisciplinary team’s hospital.
Verbatim wording from the response “The pathway for difficult PEG placements is for the patients’ referring hospital or the hospital of the referring multidisciplinary team to place the PEG using radiology or gastroenterology specialists so more complex PEG placements are not performed at QVH.”
Source location Dennis-Teesdale-Response-1 Page 3 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation NHS Improvement, NHS England, and the Care Quality Commission, working with the Trust and commissioners, were responsible for ensuring appropriate action.
Verbatim wording from the response “Finally, I am satisfied that the regulators are alert to the risks you have highlighted, and it is for NHS Improvement, NHS England and the Care Quality Commission, working with the Trust and its commissioners, to ensure sufficient and appropriate action is taken to address the concerns raised. My officials have asked to be kept informed of developments.”
Source location 2017-0202-Response-by-Department-of-Health Page 3 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Local competency assessments, experience checks and supervised practice are considered sufficient because no nationally recognised PEG training courses exist.
Verbatim wording from the response “CQC’s National Professional Advisor for Surgery has informed us that currently, no nationally recognised training courses for PEG insertion exist. His view is that it would be very difficult to provide a comprehensive training course given that there are not large numbers of PEG tubes inserted nationally. The important aspect is that trainees are able to gain experience as available and that they do not undertake independent practice until signed off as competent. We would therefore expect registers of providers to use their own competency assessment to provide themselves with assurances that all staff carrying out the procedure are competent and skilled to do so.”
Source location 2017-0202-Response-by-Care-Quality-Commission Page 6 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation No national guidance requires PEG insertion to be performed by radiologists or gastroenterologists; competence rather than specialty is considered important.
Verbatim wording from the response “The trust told us that where these processes did not provide sufficient assurances of a consultant’s competency to carry out particular work, then the consultant would complete a period of supervised practice as part of their induction. CQC’s National Professional Advisor for Surgery has confirmed that no national guidance currently exists that dictates PEG insertion must specifically be carried out by radiologists or gastroenterologists. CQC’s National Professional Advisor for Surgery feels it is appropriate that there is no national guidance to dictate the”
Source location 2017-0202-Response-by-Care-Quality-Commission Page 3 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The service-level agreement provides immediate access to general surgical advice, so specialist expertise is available despite no general surgeon on site.
Verbatim wording from the response “CQC’s National Professional Advisor for Surgery is of the view that, as there is no general surgeon on site, the trust should have immediate access to the appropriate advice from a general surgeon and when required. The trust has this through their service level agreement (SLA) with Brighton and Sussex University Hospitals NHS Trust (BSUHT). This SLA was in place at the time of Mr Teesdale’s death, however, QVH staff did not escalate quickly enough. We would respectfully refer to point (7) of this response for actions the trust has taken to prevent similar delays in escalation and transfer for other patients.”
Source location 2017-0202-Response-by-Care-Quality-Commission Page 9 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Pre-operative assessment considers suitability for surgery based on available facilities, while the laboratory agreement requires urgent specimens to be processed within one hour.
Verbatim wording from the response “All patients having major surgery at QVH have an individual pre-operative assessment with a surgeon. This determines their suitability for surgery at the hospital, in view of the available on-site facilities. This is recorded in the patient record.”
Source location 2017-0202-Response-by-Care-Quality-Commission Page 10 · response Published 28 July 2017
Open published response
Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised. 16 1 Review and develop the process for submitting documentation to external, legal and coroner bodies.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source 2 Provide PEG training through trainee induction and multidisciplinary simulation training.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated plannedThe respondent said that this action was planned when they made their response on 28 July 2017. View source 3 Provide structured-judgement-review training and report review learning to the Board.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated plannedThe respondent said that this action was planned when they made their response on 28 July 2017. View source 4 Progress the new trauma clinic and revise trauma policies and pathways.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source 5 Review QVH accountability and scrutiny arrangements for root-cause analyses.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated plannedThe respondent said that this action was planned when they made their response on 28 July 2017. View source 6 Maintain the decision on continuing QVH PEG placement pending external oversight and additional input.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated plannedThe respondent said that this action was planned when they made their response on 28 July 2017. View source 7 Develop and implement a revised duty-of-candour protocol after executive consultation.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source 8 Develop the process and documentation for serious-incident declaration, RCA investigation, approval and checks.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source 9 Review evidence availability following CQC reports and action-plan reviews, focusing on critical care and the well-led domain.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated completedThe respondent said that this action was complete when they made their response on 28 July 2017. View source 10 Progress co-location and development of critical-care services.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated completedThe respondent said that this action was complete when they made their response on 28 July 2017. View source 11 Develop training in root-cause analysis for relevant staff.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source 12 Write a Responding to Deaths policy for Quality and Governance Committee submission.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated plannedThe respondent said that this action was planned when they made their response on 28 July 2017. View source 13 Employ an accredited intensive-care consultant to lead critical-care training and clinical governance.
Stated by Queen Victoria Hospital NHS Foundation Trust Stated completedThe respondent said that this action was complete when they made their response on 28 July 2017. View source 14 Advance a national programme with system partners to help Trusts improve learning from patient deaths.
Stated by Department of Health and Social Care Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source 15 Require individual Trusts to publish quarterly estimates of potentially avoidable deaths from 2017–18.
Stated by Department of Health and Social Care Stated plannedThe respondent said that this action was planned when they made their response on 28 July 2017. View source 16 Monitor the trust’s progress against its action plan through ongoing engagement and monthly quality monitoring.
Stated by Care Quality Commission Stated in progressThe respondent said that this action was in progress when they made their response on 28 July 2017. View source
Recipient positions A position is what a recipient says about a concern when they do not describe a specific action. 2 1 The networked QVH model is not considered fundamentally flawed because it is overseen and approved by regulators and commissioners.
Stated by Queen Victoria Hospital NHS Foundation Trust Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed. View source 2 NHS England considered clinical outcomes generally within recognised limits, so current activity could continue subject to identified restrictions and improvements.
Stated by Department of Health and Social Care Disputes the concernThe respondent disagreed with part of the concern or the basis for it. View source
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review and develop the process for submitting documentation to external, legal and coroner bodies.
Verbatim wording from the response “D8 — Review process for documentation submission to outside/legal/coroner.
Owner: JMT. Date: 1 September 2017. Outcome: Initial review of process undertaken. Head of patient experience drafting a protocol. N”
Source location Dennis-Teesdale-Response-1 Page 13 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide PEG training through trainee induction and multidisciplinary simulation training.
Verbatim wording from the response “The risks of PEGs will form part of induction training for new maxillofacial and anaesthetic doctors, and PEG scenarios will be included in regular multidisciplinary simulation training.”
Source location Dennis-Teesdale-Response-1 Page 5 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide structured-judgement-review training and report review learning to the Board.
Verbatim wording from the response “D7 — Royal College of Physicians structured judgement review training for key staff (as per College Learning from Deaths publication). Learning to be cascaded to relevant families and carers as required.
Owner: EP. Date: 1 September 2017. Outcome: Reporting of SJR reviews to Board of Directors 20 September 2017 as part of Medical Directors Report. Awaiting national training programmes. N”
Source location Dennis-Teesdale-Response-1 Page 13 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Progress the new trauma clinic and revise trauma policies and pathways.
Verbatim wording from the response “B4 New trauma clinic progression and revised trauma policy and pathways.
Owner: Exec
Due: 1 Sep 2017
Building work underway
Status: [yellow indicator]”
Source location Dennis-Teesdale-Response-1 Page 11 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review QVH accountability and scrutiny arrangements for root-cause analyses.
Verbatim wording from the response “D9 — Review of QVH accountability and process for scrutiny of RCAs.
Owner: JMT. Date: Quality & Governance Committee 17 Aug 2017. Outcome: Requirements of clinical governance group and Governance Committee to be reflected in TOR and discussed at next meeting. N”
Source location Dennis-Teesdale-Response-1 Page 14 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Maintain the decision on continuing QVH PEG placement pending external oversight and additional input.
Verbatim wording from the response “A9 Decision whether to continue to place PEGs at QVH
Owner: EP
Due: 31 July 2017
Decision to continue pending external oversight and additional input.
Status: [green/yellow indicator]”
Source location Dennis-Teesdale-Response-1 Page 9 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop and implement a revised duty-of-candour protocol after executive consultation.
Verbatim wording from the response “D5 — Duty of Candour process and responsibilities to be revised, including discussion with patient/families that have been affected or discharged to other providers.
Owner: JMT. Date: Full implementation by 14 August 2017. Outcome: Review undertaken. Protocol drafted and shared with executive team 3 July 2017. Now being consulted on and then will be presented throughout the trust. Y”
Source location Dennis-Teesdale-Response-1 Page 13 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop the process and documentation for serious-incident declaration, RCA investigation, approval and checks.
Verbatim wording from the response “D4 — Review of process for declaring SI and RCA investigation, approval and checks to be reflected in simple flow chart and added to risk management and incident reporting policy approval via CCG.
Owner: JMT. Date: 24 July 2017. Outcome: New process outlined, documentation being developed. Y”
Source location Dennis-Teesdale-Response-1 Page 13 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review evidence availability following CQC reports and action-plan reviews, focusing on critical care and the well-led domain.
Verbatim wording from the response “G1 — Review availability of evidence following CQC 2015 report review and CQC action plan review.
Owner: JMT. Date: 31 July 2017. Outcome: Head of Quality and Compliance undertaking this review with critical care lead. Specific focus on critical care and the well led domain. Y”
Source location Dennis-Teesdale-Response-1 Page 16 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Progress co-location and development of critical-care services.
Verbatim wording from the response “B3 Co-location of critical care (intensive care; high dependency unit; step down) and development of critical care
Owner: Exec
Due: 30 Jun 2017
Business case approved WHS 19 June 2017. Amalgamation commenced 26 June 2017. Arrangement reviewed 26 July 2017.
Status: Y”
Source location Dennis-Teesdale-Response-1 Page 10 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop training in root-cause analysis for relevant staff.
Verbatim wording from the response “D3 Root cause analysis training to be made available to relevant staff.
Owner: JMT/KC
Due: Identified by 31 Jul 2017
Head of Risk reviewing the current training courses available and formulating proposal. Head of Risk and Risk Manager attended further training.
Status: N”
Source location Dennis-Teesdale-Response-1 Page 12 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Write a Responding to Deaths policy for Quality and Governance Committee submission.
Verbatim wording from the response “D6 — Responding to Deaths policy (as per NHS/CCG) to be written as per Quality and Governance Committee plans.
Owner: EP/KCW. Date: 31 July 2017. Outcome: Draft completed. For submission to Quality and Governance Committee 17/08/2017. N”
Source location Dennis-Teesdale-Response-1 Page 13 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Employ an accredited intensive-care consultant to lead critical-care training and clinical governance.
Verbatim wording from the response “We have recently employed a consultant with Faculty of Intensive Care Medicine accreditation, to lead the training and clinical governance of the critical care unit.”
Source location Dennis-Teesdale-Response-1 Page 6 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Advance a national programme with system partners to help Trusts improve learning from patient deaths.
Verbatim wording from the response “We are taking forward a national programme with system partners to support Trusts to improve the way they learn from the deaths of people who were in their care. This responds to the recommendations in the Care Quality Commission’s report, all of which were accepted by the Secretary of State. In March, the National Quality Board responded to one of the highest priority recommendations by publishing National Guidance on Learning from Deaths (www.improvement.nhs.uk/resources/learning-deaths-nhs-national-guidance/). The guidance provides a national framework for Trusts on identifying, reviewing, investigating and learning from deaths. It also places an important emphasis upon the need for Trusts to be open with bereaved families and involve them appropriately in any investigation.”
Source location 2017-0202-Response-by-Department-of-Health Page 3 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Require individual Trusts to publish quarterly estimates of potentially avoidable deaths from 2017–18.
Verbatim wording from the response “We are also requiring individual Trusts to publish on a quarterly basis from 2017-18 estimates of how many deaths they could have avoided had care been better.”
Source location 2017-0202-Response-by-Department-of-Health Page 3 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Monitor the trust’s progress against its action plan through ongoing engagement and monthly quality monitoring.
Verbatim wording from the response “CQC will monitor the trust’s progress against the action plan as part of our ongoing engagement with the trust.”
Source location 2017-0202-Response-by-Care-Quality-Commission Page 6 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The networked QVH model is not considered fundamentally flawed because it is overseen and approved by regulators and commissioners.
Verbatim wording from the response “The Trust is committed to learning from serious incidents and has made changes to its systems to minimise the risk of a similar incident recurring in the future, including change of PEG policy, and the introduction of a PEG pathway checklist. The Trust does not, however, consider that the problems in Mr Teesdale’s care were caused by a fundamental flaw with the QVH model of working, which is overseen and approved by regulators and commissioners alike. A copy of the Trust’s updated action plan is included with this response and further information is given below about the model of working, QVH facilities and access to additional specialist clinical personnel.”
Source location Dennis-Teesdale-Response-1 Page 2 · response Published 28 July 2017
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation NHS England considered clinical outcomes generally within recognised limits, so current activity could continue subject to identified restrictions and improvements.
Verbatim wording from the response “I am further advised that NHS England is satisfied that clinical outcomes at Queen Victoria Hospital are, in general, within recognised limits and that current clinical activity, subject to the restrictions and improvements identified, may continue while the Trust addresses the issues raised in your Report.”
Source location 2017-0202-Response-by-Department-of-Health Page 2 · response Published 28 July 2017
Open published response