PFD report

Adam Marshall Elliot STONE · Prevention of Future Deaths report

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Issued 27 Jan 2022•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
5

Named on the report

Responses found
3

Of 5 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to allow a category 1 ambulance response for severe ABD involving restraint
    Part of recurring concern: Failure to reliably recognise and respond to acute behavioural disturbancePart of recurring concern: Unreliable ambulance call triage and re-triagePart of recurring concern: Unreliable ambulance response-time standards and prioritisation
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Propose that NHS England and AACE consider an evidence-based review of Acute Behavioural Disturbance response categorisation.

    Stated by College of ParamedicsStated plannedThe respondent said that this action was planned when they made their response on 31 January 2022.
  2. Action

    Write to ambulance services reminding them to provide senior-clinician oversight for ABD calls and upgrade to Category 1 when deterioration or restraint occurs.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 31 January 2022.
  3. Action

    Consider whether restraint alone should trigger an automatic Category 1 response for suspected ABD.

    Stated by Association of Ambulance Chief ExecutivesStated completedThe respondent said that this action was complete when they made their response on 31 January 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.8

  1. Position

    Any change to ambulance response categorisation must be considered by NHS England and AACE groups and approved by ECPAG.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to allow a category 1 ambulance response for severe ABD involving restraint

Wider context from the report

“5. The continuance of a system which does not allow a category 1 response in severe case of ABD where restraint is taking place is putting lives at risk. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute behavioural disturbance; Unreliable ambulance call triage and re-triage; Unreliable ambulance response-time standards and prioritisation.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Propose that NHS England and AACE consider an evidence-based review of Acute Behavioural Disturbance response categorisation.

Verbatim wording from the response

“I am aware that AACE will also be writing to you in response to your PFD. The College endorses the content of AACE’s letter to you. However, the College would always support an evidence-based review of the current response categorisation of Acute Behavioural Disturbance in order to ensure that a Category 2 response remains the appropriate disposition and I will share this correspondence with NHS England’s Emergency Call Prioritisation Advisory Group and AACE to propose that such a review be considered in the light of this PFD.”

Source location

2022-0026-Response-from-College-of-Paramedics_Published
Page 1 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write to ambulance services reminding them to provide senior-clinician oversight for ABD calls and upgrade to Category 1 when deterioration or restraint occurs.

Verbatim wording from the response

“NHS England and NHS Improvement are in the process of writing to ambulance services regarding clinical oversight and will include a reminder that ABD calls should have oversight of a senior clinician in the control room and calls should be upgraded to a Category 1 if the patient’s condition deteriorates or if the patient is being restrained.”

Source location

2022-0026-Response-from-NHS-England-and-NHS-Improvement_Published
Page 3 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider whether restraint alone should trigger an automatic Category 1 response for suspected ABD.

Verbatim wording from the response

“We agree that ABD is not a diagnosis or a recognised syndrome, but rather a term used to describe a combination of signs and symptoms of agitation with likely physiological abnormalities, caused by one of a number of possible toxicological, physical, or mental health conditions. In the prehospital setting we are often unable to ascertain the exact cause of the presentation while providing clinical care prior to arrival at an emergency department. We considered whether the use of restraint alone should warrant an automatic Category 1 response, but this was agreed through the ECPAG process as not appropriate unless immediately life-threatening signs were present.”

Source location

2022-0026-Response-from-Association-of-Ambulance-Chief-Executives_Published
Page 2 · response
Published 31 January 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a joint police and ambulance review of suspected ABD presentations to assess deterioration risk and appropriate response categories.

Verbatim wording from the response

“To help inform this decision and provide evidence, a joint police and ambulance review was conducted in the north of England between one ambulance service and a police force for a period of 9 months between August 2019 to May 2020. The purpose of the joint review was to establish whether individual presenting features in patients who were identified by police officers on scene as possible ABD, might individually or in combination reliably identify an increased risk of clinical deterioration associated with increased mortality and to determine the most appropriate ambulance response time category. Police officers identified 28 potential ABD cases in the nine-month review period, representing 1% of the mental health or behavioural crisis 999 calls attended by the police”

Source location

2022-0026-Response-from-Association-of-Ambulance-Chief-Executives_Published
Page 1 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Any change to ambulance response categorisation must be considered by NHS England and AACE groups and approved by ECPAG.

Verbatim wording from the response

“Therefore, any change in ambulance response categorisation would be matters for the respective”

Source location

2022-0026-Response-from-NHS-Digital_Published
Page 4 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS Pathways recognises ABD and restraint risks and complies with the nationally mandated Category 2 response standard.

Verbatim wording from the response

“We would like to reassure you that NHS Pathways recognises the risks associated with ABD/Excited Delirium and also that restraint may be a factor contributing to a patient’s deterioration.”

Source location

2022-0026-Response-from-NHS-Digital_Published
Page 5 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for determining NHS ambulance response categories lies with NHS England, supported by AACE evidence and guidance.

Verbatim wording from the response

“The College of Paramedics is also not responsible for determining NHS ambulance response categories. That power lies with NHS England, although the Association of Ambulance Chief Executives (AACE) provide evidence and guidance to support this.”

Source location

2022-0026-Response-from-College-of-Paramedics_Published
Page 1 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Suspected ABD appropriately receives a Category 2 response, with senior clinical oversight and escalation to Category 1 when the patient’s condition warrants it.

Verbatim wording from the response

“Category 1 responses are reserved for immediate threat to life illnesses or injuries and ambulances are diverted when en-route to other emergencies in order to respond to Category 1 priorities. Cases of suspected ABD should be assigned a Category 2 response which is the immediate dispatch of an emergency ambulance, however, ambulance services are advised that a senior clinician within the control room should be made aware of the potential ABD incident to assist with decision-”

Source location

2022-0026-Response-from-NHS-England-and-NHS-Improvement_Published
Page 2 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Severe and mild ABD cannot be reliably distinguished during pre-hospital or telephone triage, so severity cannot determine the response category.

Verbatim wording from the response

“ABD is not common and it is very difficult to identify the difference between agitation, antisocial behaviour, deliberate violent behaviour and ABD, which is not a specific condition with a set of defined symptoms. There is no reliable way to determine mild or severe ABD in the pre-hospital setting and certainly not on the phone during a triage process.”

Source location

2022-0026-Response-from-NHS-England-and-NHS-Improvement_Published
Page 2 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England, through ECPAG, is responsible for deciding appropriate ambulance response categories.

Verbatim wording from the response

“We need to highlight that the AACE is unable to make decisions nor mandate which category of response 999 callers receive, this is the responsibility of NHS England who chair and administer the Emergency Call Prioritisation Advisory Group (ECPAG) – a group of multi-disciplinary stakeholders who scrutinise evidence to support decisions about appropriate response categories for all clinical codes. AACE make recommendations to ECPAG based on clinical data submitted by ambulance trusts which is considered by National Ambulance Service Medical Directors (NASMeD) prior to any contribution to ECPAG discussion. Through this process the appropriate category of response for patients suspected of presenting with ABD was set by NHS England as a Category 2 response.”

Source location

2022-0026-Response-from-Association-of-Ambulance-Chief-Executives_Published
Page 1 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing evidence-based arrangements consider Category 2 appropriate for suspected ABD unless immediately life-threatening signs warrant Category 1; restraint alone does not require Category 1.

Verbatim wording from the response

“force. The review concluded that for patients who had been recognised as presenting with symptoms and signs of possible ABD, a Category 2 ambulance response was appropriate, if there was information that there were immediately life-threatening signs present, the patient should then receive a Category 1 ambulance response. The evidence and recommendations were accepted through the ECPAG process and implemented by all the UK ambulance services.”

Source location

2022-0026-Response-from-Association-of-Ambulance-Chief-Executives_Published
Page 2 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

AACE cannot decide or mandate emergency response categories and therefore cannot undertake that decision-making work.

Verbatim wording from the response

“We need to highlight that the AACE is unable to make decisions nor mandate which category of response 999 callers receive, this is the responsibility of NHS England who chair and administer the Emergency Call Prioritisation Advisory Group (ECPAG) – a group of multi-disciplinary stakeholders who scrutinise evidence to support decisions about appropriate response categories for all clinical codes. AACE make recommendations to ECPAG based on clinical data submitted by ambulance trusts which is considered by National Ambulance Service Medical Directors (NASMeD) prior to any contribution to ECPAG discussion. Through this process the appropriate category of response for patients suspected of presenting with ABD was set by NHS England as a Category 2 response.”

Source location

2022-0026-Response-from-Association-of-Ambulance-Chief-Executives_Published
Page 1 · response
Published 31 January 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Continue collaborative work with ambulance-sector stakeholders and ECPAG on ABD as new evidence arises.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 31 January 2022.
  2. 2

    Produce and publish ABD training materials for call assessors and clinicians in ambulance emergency operation centres.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 31 January 2022.
  3. 3

    Share the correspondence with NHS England’s Emergency Call Prioritisation Advisory Group and AACE.

    Stated by College of ParamedicsStated plannedThe respondent said that this action was planned when they made their response on 31 January 2022.
  4. 4

    Collaborate with AACE on recognising and treating Acute Behavioural Disturbance, including guideline development and CPD presentations.

    Stated by College of ParamedicsStated completedThe respondent said that this action was complete when they made their response on 31 January 2022.
  5. 5

    Ensure future reviews of pre-registration curricula include the latest evidence on Acute Behavioural Disturbance.

    Stated by College of ParamedicsStated plannedThe respondent said that this action was planned when they made their response on 31 January 2022.
  6. 6

    Issue updated guidance emphasising close monitoring during restraint and clinicians’ clinical responsibility for restrained patients.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 31 January 2022.
  7. 7

    Develop, issue and update national clinical guidance for ambulance clinicians on managing suspected ABD.

    Stated by Association of Ambulance Chief ExecutivesStated completedThe respondent said that this action was complete when they made their response on 31 January 2022.
  8. 8

    Support education and deliver national conference and webinar presentations for police and ambulance staff on ABD.

    Stated by Association of Ambulance Chief ExecutivesStated completedThe respondent said that this action was complete when they made their response on 31 January 2022.
  9. 9

    Continue developing further guidance on managing patients with extreme agitation.

    Stated by Association of Ambulance Chief ExecutivesStated in progressThe respondent said that this action was in progress when they made their response on 31 January 2022.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    Evidence reviewed did not support a Category 1 ambulance response for suspected ABD reported by police.

    Stated by NHS EnglandDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. 2

    Responsibility for setting paramedic education, training and practice standards lies with the statutory regulator, HCPC.

    Stated by College of ParamedicsRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue collaborative work with ambulance-sector stakeholders and ECPAG on ABD as new evidence arises.

Verbatim wording from the response

“As described above, NHS Pathways is fully compliant with the national ambulance response standard mandated by ECPAG for suspected ABD, with regard to healthcare professionals and Police requests for medical assistance. NHS Digital will continue to work collaboratively with our stakeholders in the ambulance sector, and under the direction of ECPAG, on the subject of ABD as new evidence arises.”

Source location

2022-0026-Response-from-NHS-Digital_Published
Page 5 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce and publish ABD training materials for call assessors and clinicians in ambulance emergency operation centres.

Verbatim wording from the response

“In 2019, NHS Pathways produced “Spotlight on: ABD” training materials to be used by call assessors and clinicians with the 999 emergency operation centres of ambulance services that use the NHS Pathways system. This was published to raise awareness of ABD as a rare but very serious medical condition which warrants an emergency response.”

Source location

2022-0026-Response-from-NHS-Digital_Published
Page 5 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the correspondence with NHS England’s Emergency Call Prioritisation Advisory Group and AACE.

Verbatim wording from the response

“I am aware that AACE will also be writing to you in response to your PFD. The College endorses the content of AACE’s letter to you. However, the College would always support an evidence-based review of the current response categorisation of Acute Behavioural Disturbance in order to ensure that a Category 2 response remains the appropriate disposition and I will share this correspondence with NHS England’s Emergency Call Prioritisation Advisory Group and AACE to propose that such a review be considered in the light of this PFD.”

Source location

2022-0026-Response-from-College-of-Paramedics_Published
Page 1 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate with AACE on recognising and treating Acute Behavioural Disturbance, including guideline development and CPD presentations.

Verbatim wording from the response

“The College of Paramedics has also been involved in collaboration with AACE on the recognition and treatment of Acute Behavioural Disturbance, including this topic being presented at recent Continuous Professional Development (CPD) events following extensive guideline development.”

Source location

2022-0026-Response-from-College-of-Paramedics_Published
Page 2 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure future reviews of pre-registration curricula include the latest evidence on Acute Behavioural Disturbance.

Verbatim wording from the response

“It may assist for me to clarify that the College of Paramedics is not responsible for setting standards for paramedics’ education, training, or practice. That responsibility lies with the statutory regulator of paramedics, the Health and Care Professions Council (HCPC). However, the College of Paramedics will ensure that any subsequent review of its pre-registration curricula will include the latest evidence on Acute Behavioural Disturbance.”

Source location

2022-0026-Response-from-College-of-Paramedics_Published
Page 1 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue updated guidance emphasising close monitoring during restraint and clinicians’ clinical responsibility for restrained patients.

Verbatim wording from the response

“making and if necessary, this would in certain situations include upgrading the incident to a Category 1 if the patient’s condition indicated that it was appropriate. The Association of Ambulance Chief Executives and the Joint Royal Colleges Ambulance Liaison Committee (JRALC) issued an update on ABD in January 2021, which included additional wording to emphasise the need for close monitoring of a patient when restraint is used and that the clinician is clinically responsible for the patient. A copy of the JRALC updated guidance is being shared with this PFD response. Please note that the guidance has been approved to share with yourself and not for circulation or redistribution.”

Source location

2022-0026-Response-from-NHS-England-and-NHS-Improvement_Published
Page 3 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop, issue and update national clinical guidance for ambulance clinicians on managing suspected ABD.

Verbatim wording from the response

“We would like to highlight other work we have undertaken and continue to undertake around ABD. We have developed and issued national clinical guidance in 2019, then updated in 2020, to UK ambulance clinicians. We have also supported education and presented at national conferences and webinars for police and ambulance staff, and we are continuing to develop further guidance around managing patients with extreme agitation.”

Source location

2022-0026-Response-from-Association-of-Ambulance-Chief-Executives_Published
Page 2 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support education and deliver national conference and webinar presentations for police and ambulance staff on ABD.

Verbatim wording from the response

“We would like to highlight other work we have undertaken and continue to undertake around ABD. We have developed and issued national clinical guidance in 2019, then updated in 2020, to UK ambulance clinicians. We have also supported education and presented at national conferences and webinars for police and ambulance staff, and we are continuing to develop further guidance around managing patients with extreme agitation.”

Source location

2022-0026-Response-from-Association-of-Ambulance-Chief-Executives_Published
Page 2 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue developing further guidance on managing patients with extreme agitation.

Verbatim wording from the response

“We would like to highlight other work we have undertaken and continue to undertake around ABD. We have developed and issued national clinical guidance in 2019, then updated in 2020, to UK ambulance clinicians. We have also supported education and presented at national conferences and webinars for police and ambulance staff, and we are continuing to develop further guidance around managing patients with extreme agitation.”

Source location

2022-0026-Response-from-Association-of-Ambulance-Chief-Executives_Published
Page 2 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Evidence reviewed did not support a Category 1 ambulance response for suspected ABD reported by police.

Verbatim wording from the response

“The range of symptoms associated with more common emergency medical presentations and the unknown, though believed to be rare, incidence of ABD presents challenges for telephone triage and the appropriate level of emergency response. Ambulance resources are finite; Category 1 responses typically result in a robust operational resource by the ambulance service, sometimes activating specialist critical care resources and often drawing clinical resources away from other emergencies. As a result, there should be a high degree of certainty that a Category 1 response is actually required.”

Source location

2022-0026-Response-from-NHS-Digital_Published
Page 4 · response
Published 31 January 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for setting paramedic education, training and practice standards lies with the statutory regulator, HCPC.

Verbatim wording from the response

“It may assist for me to clarify that the College of Paramedics is not responsible for setting standards for paramedics’ education, training, or practice. That responsibility lies with the statutory regulator of paramedics, the Health and Care Professions Council (HCPC). However, the College of Paramedics will ensure that any subsequent review of its pre-registration curricula will include the latest evidence on Acute Behavioural Disturbance.”

Source location

2022-0026-Response-from-College-of-Paramedics_Published
Page 1 · response
Published 31 January 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/5

Data last updated 7 September 2026