Karl James BOLAM fell and sustained a head injury at his home in the early hours of 14 August 2018. He made several calls for an ambulance, but paramedics did not attend until 3.42am, by which time he was unconscious; he died on 17 August 2018 without regaining consciousness. The principal concern was that emergency call scripts did not positively encourage lone callers to contact someone to be with them, particularly when paramedic attendance was delayed.
NHS Pathways