Steve Martin Brian Cooke had COVID-19 pneumonia following a COVID-19 infection and was found deceased at home on 26 December 2020. He had called an ambulance with extreme shortness of breath and apparent hypoxia, but communication difficulties led to the ambulance being sent to the wrong address and him not being located. Concerns included the failure to obtain his correct address, insufficient communication with his ex-partner, and failure to escalate the matter or review the original call when he could not be found.
South East Coast Ambulance Service NHS Foundation Trust