Joyce Mary Ravenhill became ill with abdominal pain and vomiting on Christmas Day 2015, was not given an earlier out-of-hours doctor appointment after two triage assessments, and was later found to have an incarcerated femoral hernia causing intestinal obstruction. She underwent surgery but died on 2 January 2016; the principal concern was that there was no facility or operational policy to communicate the urgency of the first triage assessment to the second triage nurse.
North West Ambulance Service NHS Trust