PFD report

David John Buttriss · Prevention of Future Deaths report

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Issued 12 Jan 2018•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Failure to communicate relevant patient information between GP and mental health services
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Unreliable multi-agency communication procedures
  2. Lack of access to relevant records across healthcare providers
    Part of recurring concern: Electronic patient records failing to make relevant clinical information available and actionablePart of recurring concern: Unreliable access to relevant clinical records for safe carePart of recurring concern: Unreliable consolidation and access to patients’ cross-service clinical risk informationPart of recurring concern: Unreliable coordination and information sharing between primary and secondary care
  3. Lack of clarity about crisis response pathways and service roles
    Part of recurring concern: Failure to integrate mental health services across care settingsPart of recurring concern: Unreliable coordination of mental health crisis responses
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Develop and provide patients with Safety Plans containing warning signs, coping strategies, crisis contacts, care-team details and carer guidance.

    Stated by Cornwall Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 March 2018.
  2. Action

    Use a Community Mental Health Nurse Consultant to liaise with GP practices on assessment services, team responsibilities, information sharing and raising concerns.

    Stated by Cornwall Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 7 March 2018.
  3. Action

    Send patients and GPs written assessment outcomes describing the formulation and recommendations, with advice and signposting where secondary services are unsuitable.

    Stated by Cornwall Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 March 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    Written confirmation of assessment outcomes to GPs and ongoing liaison are considered sufficient for communication about referrals.

    Stated by Cornwall Partnership NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate relevant patient information between GP and mental health services

Wider context from the report

“1. Mr Buttriss had contact with a number of health agencies in the weeks prior to his death including the Community Mental Health, Home Treatment team, GP, Out of Hours GP and Paramedics. It was clear from the evidence at the inquest that • There were Communication issues between the GP and mental health service. The mental health services had requested a patient profile from the GP on 14.5.16 which was not received. The Patient’s GP did not advise mental health services that Mr Buttriss had a mental health history pre-2009 when spoken to following his first self-referral on 14.5.16. It was not known whether this may have affected the decisions the mental health professionals took but it did and meant that his mental health issues were not known to the Cornwall Mental Health Service when they were contacted at the time of crisis • The health care records for the GP and the Mental Health services are held on different health care record systems held by the different healthcare providers. This meant that the GP did not have access to the mental health service records at the time of the consultation on by ████████ on 25th April nor did the mental health workers have information about the appointment with ████████ nor were they aware of the medication issues. The Out of Hours GP, ████████ did not have access to either the mental health or GP records and was in a difficult position when deciding how to deal with Mr Buttriss especially with regards to prescribing and sign posting to mental health professionals when she saw him in acute crisis on the 7th May. • It was clear from the evidence of the Paramedic and ████████ and the parents that there was lack of clarity of the appropriate method or pathway to deal with Mr Butriss on the night of 7th May when he was in crisis. The paramedic did speak to the Home Treatment Team for advice but as Mr Buttriss was reluctant to engage no intervention was made. There appeared to be confusions between the role of the Community Mental Health Service and the Home Treatment Team and the Home Treatment Team Out of Hours provision. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Unreliable multi-agency communication procedures.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of access to relevant records across healthcare providers

Wider context from the report

“1. Mr Buttriss had contact with a number of health agencies in the weeks prior to his death including the Community Mental Health, Home Treatment team, GP, Out of Hours GP and Paramedics. It was clear from the evidence at the inquest that • There were Communication issues between the GP and mental health service. The mental health services had requested a patient profile from the GP on 14.5.16 which was not received. The Patient’s GP did not advise mental health services that Mr Buttriss had a mental health history pre-2009 when spoken to following his first self-referral on 14.5.16. It was not known whether this may have affected the decisions the mental health professionals took but it did and meant that his mental health issues were not known to the Cornwall Mental Health Service when they were contacted at the time of crisis • The health care records for the GP and the Mental Health services are held on different health care record systems held by the different healthcare providers. This meant that the GP did not have access to the mental health service records at the time of the consultation on by ████████ on 25th April nor did the mental health workers have information about the appointment with ████████ nor were they aware of the medication issues. The Out of Hours GP, ████████ did not have access to either the mental health or GP records and was in a difficult position when deciding how to deal with Mr Buttriss especially with regards to prescribing and sign posting to mental health professionals when she saw him in acute crisis on the 7th May. • It was clear from the evidence of the Paramedic and ████████ and the parents that there was lack of clarity of the appropriate method or pathway to deal with Mr Butriss on the night of 7th May when he was in crisis. The paramedic did speak to the Home Treatment Team for advice but as Mr Buttriss was reluctant to engage no intervention was made. There appeared to be confusions between the role of the Community Mental Health Service and the Home Treatment Team and the Home Treatment Team Out of Hours provision. ”

Is this part of a recurring concern?

Yes — Electronic patient records failing to make relevant clinical information available and actionable; Unreliable access to relevant clinical records for safe care; Unreliable consolidation and access to patients’ cross-service clinical risk information; Unreliable coordination and information sharing between primary and secondary care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity about crisis response pathways and service roles

Wider context from the report

“1. Mr Buttriss had contact with a number of health agencies in the weeks prior to his death including the Community Mental Health, Home Treatment team, GP, Out of Hours GP and Paramedics. It was clear from the evidence at the inquest that • There were Communication issues between the GP and mental health service. The mental health services had requested a patient profile from the GP on 14.5.16 which was not received. The Patient’s GP did not advise mental health services that Mr Buttriss had a mental health history pre-2009 when spoken to following his first self-referral on 14.5.16. It was not known whether this may have affected the decisions the mental health professionals took but it did and meant that his mental health issues were not known to the Cornwall Mental Health Service when they were contacted at the time of crisis • The health care records for the GP and the Mental Health services are held on different health care record systems held by the different healthcare providers. This meant that the GP did not have access to the mental health service records at the time of the consultation on by ████████ on 25th April nor did the mental health workers have information about the appointment with ████████ nor were they aware of the medication issues. The Out of Hours GP, ████████ did not have access to either the mental health or GP records and was in a difficult position when deciding how to deal with Mr Buttriss especially with regards to prescribing and sign posting to mental health professionals when she saw him in acute crisis on the 7th May. • It was clear from the evidence of the Paramedic and ████████ and the parents that there was lack of clarity of the appropriate method or pathway to deal with Mr Butriss on the night of 7th May when he was in crisis. The paramedic did speak to the Home Treatment Team for advice but as Mr Buttriss was reluctant to engage no intervention was made. There appeared to be confusions between the role of the Community Mental Health Service and the Home Treatment Team and the Home Treatment Team Out of Hours provision. ”

Is this part of a recurring concern?

Yes — Failure to integrate mental health services across care settings; Unreliable coordination of mental health crisis responses.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and provide patients with Safety Plans containing warning signs, coping strategies, crisis contacts, care-team details and carer guidance.

Verbatim wording from the response

“In addition new Safety Plans have been developed to be completed and provided to patients containing detailed crisis information for patients and their relatives, friends and carers. The plans confirm the name of team providing the care and the name of their care co-ordinator as well as the best number to contact the team and crisis numbers. The plan encourages carers to share any concerns and participate in the care and also explains that a “Nearest Relative” can speak to an Approved Mental Health Professional about their rights as a nearest relative. The plan is completed with the patient and sets out their warning signs; coping strategies and professionals or agencies to contact in a crisis.”

Source location

2018-0010-Response-by-Cornwall-NHS-Trust
Page 2 · response
Published 7 March 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a Community Mental Health Nurse Consultant to liaise with GP practices on assessment services, team responsibilities, information sharing and raising concerns.

Verbatim wording from the response

“In addition ████████, in her new role as Community Mental Health Nurse Consultant, has begun working with a number of local GP practices. This has involved meeting GPs to discuss the new assessment service; the role and remit of Community Mental Health Teams and ways to improve information sharing and raising patients of concern. This is an ongoing piece of work to continue to improve liaison between services.”

Source location

2018-0010-Response-by-Cornwall-NHS-Trust
Page 2 · response
Published 7 March 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send patients and GPs written assessment outcomes describing the formulation and recommendations, with advice and signposting where secondary services are unsuitable.

Verbatim wording from the response

“Once the assessment has taken place and a decision made by the multi-disciplinary team as to the appropriateness for secondary mental health services a letter is sent to the patient and their GP focusing on the formulation and recommendation of the assessment. If the individual is not suitable for secondary services then advice, guidance and signposting is offered.”

Source location

2018-0010-Response-by-Cornwall-NHS-Trust
Page 1 · response
Published 7 March 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review out-of-hours services to determine whether changes to Home Treatment Teams are needed.

Verbatim wording from the response

“The Trust is reviewing the Out of Hours services and this is likely to result in changes to the Home Treatment Teams within the next 6 months. Once changes have been confirmed the Trust plans to meet with external providers to confirm the changes and clarify the role of the Home Treatment Teams.”

Source location

2018-0010-Response-by-Cornwall-NHS-Trust
Page 2 · response
Published 7 March 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the public website with crisis information explaining daytime and out-of-hours mental health services, helplines and team contact numbers.

Verbatim wording from the response

“In direct response to your Regulation 28 report the Trust has changed the Trust’s internet page. There is now a designated section headed “I need help now” providing mental health crisis information. The internet page is accessible to all members of the public including patients and health professionals and provides information explaining the roles and responsibilities of daytime and out of hours mental health services as well as details of a number of helplines and resources available to support those in crisis. Contact telephone numbers are also provided for the Trust’s Home Treatment Teams and Community Mental Health Teams.”

Source location

2018-0010-Response-by-Cornwall-NHS-Trust
Page 2 · response
Published 7 March 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an assessment service with designated referral administrators who request a Patient Profile from the GP for every Adult Mental Health Services referral.

Verbatim wording from the response

“The Trust has implemented a new assessment service replacing the Single Point of Access to ensure that access to mental health services is consistent and effective. Each locality area now has a designated referral administrator to manage all referrals into Adult Mental Health Services and the administrator requests a copy of the Patient Profile from the patient’s GP for every referral received. Since the implementation of the assessment service some GPs now routinely provide the Patient Profile together with the referral.”

Source location

2018-0010-Response-by-Cornwall-NHS-Trust
Page 1 · response
Published 7 March 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support Local Health and Care Record Exemplars to establish safe, integrated access to permitted patient information across health and care organisations.

Verbatim wording from the response

“In addition, NHS England is working with a number of Local Health and Care Record Exemplars to support the provision of safe integrated care across health and care settings. The aim will be to establish a local record for authorised staff in different organisations to access permitted information about a patient’s history of contact with the NHS and related care services. This may include information from ‘physical health checks’ for people with serious mental illness which NHS England is encouraging a greater take up of. We have made progress on this with around 60 local information sharing initiatives underway, each aiming to share information across organisations – such as GP, Acute and Social Care settings – and across geographies as the patient moves.”

Source location

2018-0010-Response-by-NHS-England
Page 2 · response
Published 7 March 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Lead the Global Digital Exemplar programme to improve electronic record sharing and disseminate digital information-sharing learning across NHS trusts.

Verbatim wording from the response

“We recognise that there are many challenges across the NHS to support secure data and record sharing, and we are actively leading a number of initiatives to address this. For example, the Global Digital Exemplar (“GDE”) programme, led”

Source location

2018-0010-Response-by-NHS-England
Page 1 · response
Published 7 March 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the National Data Guardian to encourage appropriate information sharing by health and care practitioners.

Verbatim wording from the response

“NHS England is committed to working with the National Data Guardian to encourage health and care practitioners to share information in the interests of patients. There are clear guidelines that encourage information sharing such as the principles and recommendations published in the 2013 review of information governance in the health and care system (“To Share or Not to Share”¹). This report was conducted by Dame Fiona Caldicott who has since been appointed to be the National Data Guardian.”

Source location

2018-0010-Response-by-NHS-England
Page 1 · response
Published 7 March 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish guidelines clarifying community pathways for urgent, emergency and acute mental health services in 2018/19.

Verbatim wording from the response

“NHS England has already published guidelines on the provision of urgent and emergency mental health provision in A&E / general hospitals, and intends to publish guidelines in 2018/19 to clarify the pathways of care for urgent, emergency and acute mental health services in the community. This includes ensuring that anyone, including health professionals, police, family members are able to access timely, 24/7 specialist care for people with emergency mental health needs.”

Source location

2018-0010-Response-by-NHS-England
Page 2 · response
Published 7 March 2018

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Written confirmation of assessment outcomes to GPs and ongoing liaison are considered sufficient for communication about referrals.

Verbatim wording from the response

“From the Trust’s perspective the outcome of an assessment with Adult Mental Health Services is confirmed in writing to GPs and on-going liaison work with GPs will also improve communication and information sharing.”

Source location

2018-0010-Response-by-Cornwall-NHS-Trust
Page 3 · response
Published 7 March 2018

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing secure RiO access arrangements are considered sufficient for sharing health records with other agencies.

Verbatim wording from the response

“The Trust already works with other agencies to allow secure health record sharing. Agencies are requested to complete an application form for access to RiO, the Trust’s electronic health record system. The application form is a standard form which requires specific information detailing the individual, their role, employing organisation and the legal basis for access as well as confirmation of Information Governance training. The Trust has allowed access to RiO to a number of agencies including Cornwall Council, acute hospitals and GPs.”

Source location

2018-0010-Response-by-Cornwall-NHS-Trust
Page 2 · response
Published 7 March 2018

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for reviewing Cornwall-related recommended actions was passed to the new Cornwall Integrated Urgent Care provider.

Verbatim wording from the response

“Your letter was directed to Dr Dean Marshall, Medical Director for Cornwall Health. You are aware, as identified within your report, that Cornwall Health (a subsidiary company of Devon Doctors) no longer provide the out of hours service within Cornwall and that this is now provided by a partnership of Kernow Health CIC, Royal Cornwall Hospitals NHS Trust and Vocare, under the name of Cornwall 111 Integrated Urgent Care Service. You sent a copy of the regulation 28 report to Kernow CIC and I too have passed the responsibility to review the actions you have identified for Cornwall to the new provider, having shared these with Dr Dean Marshall who, while no longer Medical Director for Cornwall Health, continues in the role of Medical Director for the new service.”

Source location

2018-0010-Response-by-Devon-Doctors
Page 1 · response
Published 7 March 2018

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Some information-sharing recommendations were beyond Devon Doctors’ control.

Verbatim wording from the response

“Dr Eggleton notes that some of your recommendations regarding information sharing are beyond the control of Devon Doctors but he is assured that our clinicians are able to make accurate assessments regarding risk, to the patient and others, and they have appropriate pathways to escalate their concerns to local mental health services. In reality this often means the patient is referred to ED to see the liaison psychiatrist team, since mental health assessments in the home environment are even more difficult to arrange out of hours than they are in hours.”

Source location

2018-0010-Response-by-Devon-Doctors
Page 1 · response
Published 7 March 2018

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Devon Doctors could not implement the requested Cornwall changes because it no longer provided urgent care there.

Verbatim wording from the response

“As Devon Doctors no longer provide any urgent care within the county of Cornwall we are unable to effect the potential changes you are seeking.”

Source location

2018-0010-Response-by-Devon-Doctors
Page 1 · response
Published 7 March 2018

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Disseminate a reminder to GPs to safety-net urgent mental health referrals.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 7 March 2018.
  2. 2

    Expand 24/7 community mental health crisis and acute services and specialist mental health provision in emergency departments and general hospitals by 2021.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 7 March 2018.
  3. 3

    Provide community mental health practitioners within the Clinical Assessment Service to support direct access to mental health support for urgent-care callers.

    Stated by Devon Doctors GroupStated completedThe respondent said that this action was complete when they made their response on 7 March 2018.
  4. 4

    Review the Regulation 28 report actions for Devon Integrated Urgent Care.

    Stated by Devon Doctors GroupStated completedThe respondent said that this action was complete when they made their response on 7 March 2018.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Established general-practice procedures, clinical safety-netting decisions, IT prompts and CQC inspections address follow-up of urgent referrals.

    Stated by NHS EnglandExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate a reminder to GPs to safety-net urgent mental health referrals.

Verbatim wording from the response

“In response to this Report, NHS England proposes to disseminate a reminder to GPs to safety net urgent mental health referrals, reflecting in particular the inherent vulnerabilities associated with patients with mental health problems who may find it more difficult to engage with specialist mental health services when they are acutely unwell, and furthermore considering giving a patient written guidance on what to expect and when following a referral, given the impact mental health problems have on concentration and hence memory.”

Source location

2018-0010-Response-by-NHS-England
Page 3 · response
Published 7 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand 24/7 community mental health crisis and acute services and specialist mental health provision in emergency departments and general hospitals by 2021.

Verbatim wording from the response

“With regards to the third point within section 6, NHS England has set an ambition in the Five Year Forward View for Mental Health to ensure that community based mental health crisis and acute services are available 24/7 everywhere by 2021, and to expand provision of 24/7 specialist mental health services in A&E and general hospitals.”

Source location

2018-0010-Response-by-NHS-England
Page 2 · response
Published 7 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide community mental health practitioners within the Clinical Assessment Service to support direct access to mental health support for urgent-care callers.

Verbatim wording from the response

“Further, Devon Integrated Urgent Care Service, in conjunction with Devon Partnership Trust, have community mental health practitioners (CMHP) working within our Clinical Assessment”

Source location

2018-0010-Response-by-Devon-Doctors
Page 1 · response
Published 7 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Regulation 28 report actions for Devon Integrated Urgent Care.

Verbatim wording from the response

“However, as Devon Doctors provide the Integrated Urgent Care Service for the county of Devon the actions from your regulation 28 report have been reviewed by Dr Mark Eggleton, Medical Director.”

Source location

2018-0010-Response-by-Devon-Doctors
Page 1 · response
Published 7 March 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Established general-practice procedures, clinical safety-netting decisions, IT prompts and CQC inspections address follow-up of urgent referrals.

Verbatim wording from the response

“With respect to point 4 within section 6, GPs, as specialists in primary care medicine, have to manage risk and uncertainty in their day to day clinical practice. There are established procedures in place in general practice to ensure urgent and important referrals and actions are followed up or “safety netted” to ensure a patient’s care is not compromised by administrative failings. The Care Quality Commission (“CQC”) as part of its inspection regime review practices systems and processes.”

Source location

2018-0010-Response-by-NHS-England
Page 2 · response
Published 7 March 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026