PFD report

Emma Felicity BUTLER · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 12 Apr 2019•Buckinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
9

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised9

  1. Failure of searching and seizure processes to prevent introduction of self-harm materials after unescorted leave
    Part of recurring concern: Inadequate control of self-harm items in inpatient settings
  2. Variation in recording of hourly patient observations
    Part of recurring concern: Unreliable recording of required observations in care and custody
  3. Failure to provide an immediate ward response to self-alerts about imminent or actual self-harm
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Review and revise the Safe and Supportive Observations policy to improve the safety and effectiveness of observation practices.

    Stated by Oxford Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2019.
  2. Action

    Implement and evaluate new approaches to enhanced observations through a quality improvement project.

    Stated by Oxford Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.
  3. Action

    Conduct weekly ward reviews with patients and families to assess the risks and benefits of continued admission and make decisions collaboratively.

    Stated by Oxford Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    It is not practically possible to monitor every plastic spoon on the ward, although alternative, more break-resistant cutlery is being considered.

    Stated by Oxford Health NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of searching and seizure processes to prevent introduction of self-harm materials after unescorted leave

Wider context from the report

“(2) Access to means of self-harm from outside the ward. The processes for searching and seizing potential self-harm material after return from unescorted leave did not prevent items being brought in from the outside at risk to the particular patient, other patients and staff and the evidence regarding the extent of strip or other searches from staff members was variable. The risk of items being brought onto the ward from outside for use by that patient or others remains where the system for searching and the nature and extent of that search has not prevented the introduction of such items. The understanding of and compliance with specific conditions of leave in the context of searches was unclear. ”

Is this part of a recurring concern?

Yes — Inadequate control of self-harm items in inpatient settings.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Variation in recording of hourly patient observations

Wider context from the report

“(3) General observations. The process for conducting and recording hourly observations left scope for significant variation on the actual time between and the manner in which such observations of a particular patient were undertaken and recorded. There was an indication that this would be reviewed but the risk remains of an incident of planned or spontaneous self-harm occurring between observations for a patient not on a higher level of observations. ”

Is this part of a recurring concern?

Yes — Unreliable recording of required observations in care and custody.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide an immediate ward response to self-alerts about imminent or actual self-harm

Wider context from the report

“(4) Urgent or emergency access to the ward phone. The concern remains that a patient on unescorted leave outside the Centre who felt they were going to self- harm or who had self-harmed may not get immediate access to support or assistance by calling the specific ward number given to them. Whilst the evidence indicated the balance between positive risk taking, unescorted leave and taking responsibility for decisions and actions, the risk remains that the safety net is not sufficiently robust to ensure that if such a potentially fatal incident occurs, or is likely to occur, a patient can self-alert the ward and expect to receive an immediate response. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear communication of discharge decision-making within the team and with the patient

Wider context from the report

“(5) Planning for discharge. The evidence indicated the move towards and importance of shorter periods of admission and planning for discharge into the community. However, the process for keeping all aspects under review and communicating decision-making within the team and with the patient was unclear. The potential lack of certainty and structure in relation to ongoing assessment of risk, leave decisions and monitoring of medication effectiveness is of continuing concern in relation to the management of the risks and behaviour of a patient with personality disorder progressing towards discharge. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of structured ongoing review of risk, leave decisions and medication effectiveness during discharge planning

Wider context from the report

“(5) Planning for discharge. The evidence indicated the move towards and importance of shorter periods of admission and planning for discharge into the community. However, the process for keeping all aspects under review and communicating decision-making within the team and with the patient was unclear. The potential lack of certainty and structure in relation to ongoing assessment of risk, leave decisions and monitoring of medication effectiveness is of continuing concern in relation to the management of the risks and behaviour of a patient with personality disorder progressing towards discharge. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Variation in the timing and conduct of hourly patient observations

Wider context from the report

“(3) General observations. The process for conducting and recording hourly observations left scope for significant variation on the actual time between and the manner in which such observations of a particular patient were undertaken and recorded. There was an indication that this would be reviewed but the risk remains of an incident of planned or spontaneous self-harm occurring between observations for a patient not on a higher level of observations. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to monitor the handing out and proper return of plastic cutlery used at mealtimes

Wider context from the report

“(1) Access to means of self-harm on the ward. Whilst evidence was given as to the difficulty of reducing access to materials of self-harm without restricting fundamentally the rights and activities of patients, it was clear that incidences of self-harm had, on occasions related to the procuring of, concealment of and use of plastic cutlery available to patients on Ruby for self-cutting. The process appears reliant upon voluntary surrender of such items on or their being found rather than on the monitoring of the handing out and proper return of all such items in the context of use at mealtimes. There is a risk of self-harm within the patient cohort on Ruby Ward. ”

Is this part of a recurring concern?

Yes — Inadequate control of access to means of self-harm.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear understanding and compliance with leave conditions relevant to searches

Wider context from the report

“(2) Access to means of self-harm from outside the ward. The processes for searching and seizing potential self-harm material after return from unescorted leave did not prevent items being brought in from the outside at risk to the particular patient, other patients and staff and the evidence regarding the extent of strip or other searches from staff members was variable. The risk of items being brought onto the ward from outside for use by that patient or others remains where the system for searching and the nature and extent of that search has not prevented the introduction of such items. The understanding of and compliance with specific conditions of leave in the context of searches was unclear. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of immediate support or assistance through the specific ward number

Wider context from the report

“(4) Urgent or emergency access to the ward phone. The concern remains that a patient on unescorted leave outside the Centre who felt they were going to self- harm or who had self-harmed may not get immediate access to support or assistance by calling the specific ward number given to them. Whilst the evidence indicated the balance between positive risk taking, unescorted leave and taking responsibility for decisions and actions, the risk remains that the safety net is not sufficiently robust to ensure that if such a potentially fatal incident occurs, or is likely to occur, a patient can self-alert the ward and expect to receive an immediate response. ”

Is this part of a recurring concern?

Yes — Unreliable access to emergency communication; Unreliable communication access for people requiring support.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and revise the Safe and Supportive Observations policy to improve the safety and effectiveness of observation practices.

Verbatim wording from the response

“The policy is currently undergoing a review. It was last discussed at the Clinical Effectiveness Sub-Committee in April 2019. Your concerns are being considered as part of that review. The revised policy will be presented to the Sub-committee on 18th July 2019 by the Trust’s Deputy Director of Nursing for Mental Health.”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 3 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and evaluate new approaches to enhanced observations through a quality improvement project.

Verbatim wording from the response

“I can also add that the issue of enhanced observations was the subject of a 2018/19 quality improvement project completed by Oxford Healthcare Improvement (OHI) in partnership with one of our wards, the results of which were reported to our Quality Committee in May 2019. OHI trains and develops staff at the Trust in order to deliver better and safer care through a programme of quality improvement projects, training and research. OHI works with national and international organisations, universities, health and social care providers, commissioners, the academic health science network, patient safety collaborative and industrial partners. The outcome of the project was extremely encouraging and patients and staff have reported very positive outcomes from new approaches to enhanced observations.”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 3 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly ward reviews with patients and families to assess the risks and benefits of continued admission and make decisions collaboratively.

Verbatim wording from the response

“• It is recognised that admission to hospital may contribute to an escalation of risk-behaviours and therefore a deterioration in a patient’s presentation. These issues are discussed with patients and their families in weekly ward reviews, where the benefits and risks of continued admission are explored and decisions made with patients.”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 4 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify and consider more break-resistant alternatives to plastic spoons for patients at risk of self-harm.

Verbatim wording from the response

“The Trust does not consider that it is practically possible to monitor every plastic spoon on the ward. The Trust is considering if plastic spoons can be replaced by an alternative product that is more resistant to breakage. The Head of Nursing for Buckinghamshire is working with the matrons to identify if there is alternative cutlery available that may be more suitable for this patient group.”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the leave documentation and welcome pack to clarify phone availability and emergency arrangements for patients on leave.

Verbatim wording from the response

“One action that was discussed was to make it explicit within the leave documentation and welcome pack that when patients are on leave it is possible that the ward phone may not be answered, due to staff attending to the needs of patients on the ward; and to suggest to patients going on leave that if they feel the need to speak to a member of staff, it is suggested that they return to the ward, and speak with their allocated nurse. It should also underline that the ward is not able to provide an immediate response to patients who are on leave and that if patients require an urgent response whilst away from the ward they should contact the emergency services.”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 4 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the policy governing searches of patients and their belongings, including risk-based search guidance and training access.

Verbatim wording from the response

“████████ in his evidence used the term “strip search”, but what ████████ intended by the term, i.e. whether he intended to prescribe what a layperson would understand as a “strip search”, was not explored in evidence. The use of the term does not reflect the Trust’s policy. We agreed that the policy relating to the search of patients and their belongings ought to be updated, and that it ought clearly to set out the hierarchy of searching based on the dynamic assessed risk, as assessed by staff. There is clear instruction available to staff on ‘rub down’ searching, but no guidance on how to carry out a more extensive search, nor where training could be accessed for the same. It was suggested that a review of the Searching of Patients and their Belongings policy be undertaken. The policy is due before the Trust Quality Committee Clinical Effectiveness Sub-Committee in September 2019.”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support crisis management in the community and keep admissions for patients with EUPD ideally to no more than seven days.

Verbatim wording from the response

“The Trust has implemented significant changes since 2017 on Ruby ward in relation to the care of patients with a diagnosis of EUPD. The changes help to provide effective means by which clinical staff can keep under review and planning for a patient’s discharge into the community, ongoing assessment of risk, leave decisions and monitoring of medication effectiveness. The changes include:”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 4 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the clinical team to establish additional monitoring and review measures for patients with EUPD admitted for longer periods.

Verbatim wording from the response

“• We continue to work with the clinical team on the ward to establish other measures we can put in place for monitoring and review of a patient with EUPD if they are admitted to the ward for a longer period of time.”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 5 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

It is not practically possible to monitor every plastic spoon on the ward, although alternative, more break-resistant cutlery is being considered.

Verbatim wording from the response

“The Trust does not consider that it is practically possible to monitor every plastic spoon on the ward. The Trust is considering if plastic spoons can be replaced by an alternative product that is more resistant to breakage. The Head of Nursing for Buckinghamshire is working with the matrons to identify if there is alternative cutlery available that may be more suitable for this patient group.”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The ward cannot guarantee an immediate phone response because staff must prioritise patients physically present on the ward.

Verbatim wording from the response

“I understand that our (then) Ruby ward Modern Matron confirmed in evidence that it is possible that the ward phone number given to patients will go unanswered at times, if a patient on leave (or a relative) attempts to make contact; and that it is right that the focus of ward staff on shift should be towards meeting the needs of patients who are physically present on the ward. Although ward staff have a role in attempting to ensure the safety of”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 3 · response
Published 14 June 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Conduct multidisciplinary team handovers every morning.

    Stated by Oxford Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.
  2. 2

    Increase access to psychological therapies for ward patients.

    Stated by Oxford Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.
  3. 3

    Consider interaction-related risk behaviours when admitting patients with EUPD and limit admissions when necessary.

    Stated by Oxford Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.
  4. 4

    Run regular case discussion and reflective practice groups for clinical teams managing patients at chronic high risk.

    Stated by Oxford Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct multidisciplinary team handovers every morning.

Verbatim wording from the response

“• There are MDT handovers every morning.”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 5 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase access to psychological therapies for ward patients.

Verbatim wording from the response

“• There is more access to psychological therapies.”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 5 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider interaction-related risk behaviours when admitting patients with EUPD and limit admissions when necessary.

Verbatim wording from the response

“• The ward recognises that the patients on the ward regularly interact with each other, which can often be helpful but sometimes (and in particular with people with an EUPD diagnosis) can increase risk behaviours. This is a factor that the ward considers very carefully when considering a patient for admission and, when necessary, limits the admissions of patients with EUPD.”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 5 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run regular case discussion and reflective practice groups for clinical teams managing patients at chronic high risk.

Verbatim wording from the response

“• We recognise that working with patients who are at chronic high risk is complex and requires clear communication and good team discussion. There is now a regular system of case discussion groups and reflective practice groups, run by psychotherapists from the Complex Needs Service (personality disorder service). This gives the clinical team time to have thorough discussions about complex patients, reducing the chances of boundary shifts and ensuring there is consistency in the way staff work with patients.”

Source location

2019-0133-Response-by-Oxford-Health-NHS-Trust
Page 5 · response
Published 14 June 2019

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026