PFD report

Rita Taylor · Prevention of Future Deaths report

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Issued 12 Jun 2018•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
10

Raised in this report

Recipients
3

Named on the report

Responses found
1

Of 3 recipients

Stated actions
18

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised10

  1. Inadequate clinical documentation for care continuity
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Lack of consultant understanding of appropriate hyponatraemia management
    Part of recurring concern: Unsafe clinical management of hyponatraemia
  3. Failure of the serious incident report to fulfil its learning and accuracy obligations
    Part of recurring concern: Inadequate safety incident investigationsPart of recurring concern: Unreliable accuracy of safety-review findings and conclusionsPart of recurring concern: Unreliable formal safety-incident management processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Circulate the prevention-of-future-deaths concerns to all Trust consultants and remind them of documentation accountabilities and Royal College of Physicians standards.

    Stated by Epsom and St Helier University Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 23 September 2018.
  2. Action

    Introduce a training programme for fluid balance chart management following the process review.

    Stated by Epsom and St Helier University Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 23 September 2018.
  3. Action

    Review the feasibility of cohorting patients requiring the highest acuity of care in a specialist ward area.

    Stated by Epsom and St Helier University Hospitals NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 23 September 2018.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate clinical documentation for care continuity

Wider context from the report

“6. The documentation throughout Mrs Taylor’s admission until transfer to the high dependency unit was inadequate with no record of assessment or a coherent management plan in place to ensure appropriate care and continuity of that care for succeeding physicians to consider or to follow. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of consultant understanding of appropriate hyponatraemia management

Wider context from the report

“4. The apparent lack of understanding of the appropriate management of hyponatraemia by consultants whose care Mrs Taylor was under, despite two emergency consultant physicians having a specialist interest in endocrinology. Whilst some attempt was made to contact St George’s hospital this was not successfully followed through to assist them in their management. ”

Is this part of a recurring concern?

Yes — Unsafe clinical management of hyponatraemia.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the serious incident report to fulfil its learning and accuracy obligations

Wider context from the report

“7. As was acknowledged in Court, the SI report did not fulfil its obligations and it was agreed that it would be extensively re-written and re-presented to HM Coroner’s Court to more accurately reflect the circumstances of Mrs Taylor’s death and the learning points required to assist in preventing any future deaths. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable accuracy of safety-review findings and conclusions; Unreliable formal safety-incident management processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to obtain appropriate specialist assistance for hyponatraemia management

Wider context from the report

“1. The failure to appropriately manage Mrs Taylor’s hyponatraemia by the on call consultant physician on the 31st July 2017 on the grounds that it was not his sphere of expertise. No contact was considered or made to someone who may have been able to assist leaving Mrs Taylor to languish overnight with no management plan in place and a lack of any meaningful documentation in her hospital notes. ”

Is this part of a recurring concern?

Yes — Failure to obtain timely specialist clinical advice when local expertise is insufficient; Failure to seek medical attention when a person's condition warrants it; Unsafe clinical management of hyponatraemia.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete specialist consultation for hyponatraemia management

Wider context from the report

“4. The apparent lack of understanding of the appropriate management of hyponatraemia by consultants whose care Mrs Taylor was under, despite two emergency consultant physicians having a specialist interest in endocrinology. Whilst some attempt was made to contact St George’s hospital this was not successfully followed through to assist them in their management. ”

Is this part of a recurring concern?

Yes — Failure to obtain timely specialist clinical advice when local expertise is insufficient; Unsafe clinical management of hyponatraemia.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to follow recommended hyponatraemia monitoring and treatment guidelines

Wider context from the report

“2. The failure, at any time between the 31st July 2017 and 5th August 2017 to follow the national recommended guidelines for the management and treatment of hyponatraemia, in particular the need to measure serum sodium regularly and to limit the rate of rise of serum sodium to prevent complications. ”

Is this part of a recurring concern?

Yes — Unsafe clinical management of hyponatraemia.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to create a coherent plan for managing diabetes insipidus and related fluid balance

Wider context from the report

“3. The failure, at any time between the 31st July 2017 until the 6th August 2017 to create a coherent plan for the management of Mrs Taylors medical problems resulting in the failure to assess fluid balance or to reintroduce desmopressin, given a known diagnosis of diabetes insipidus on a background of a pituitary adenoma. ”

Is this part of a recurring concern?

Yes — Failure to reliably monitor patient fluid balance.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to apply appropriate treatment for increasing serum potassium levels

Wider context from the report

“5. The failure of an emergency consultant physician with an interest in endocrinology to understand that giving intravenous fluids with potassium is not an appropriate method to increase serum potassium levels, more so as Mrs Taylor at that time could eat and drink normally. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of meaningful documentation in hospital notes

Wider context from the report

“1. The failure to appropriately manage Mrs Taylor’s hyponatraemia by the on call consultant physician on the 31st July 2017 on the grounds that it was not his sphere of expertise. No contact was considered or made to someone who may have been able to assist leaving Mrs Taylor to languish overnight with no management plan in place and a lack of any meaningful documentation in her hospital notes. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to establish a management plan for hyponatraemia

Wider context from the report

“1. The failure to appropriately manage Mrs Taylor’s hyponatraemia by the on call consultant physician on the 31st July 2017 on the grounds that it was not his sphere of expertise. No contact was considered or made to someone who may have been able to assist leaving Mrs Taylor to languish overnight with no management plan in place and a lack of any meaningful documentation in her hospital notes. ”

Is this part of a recurring concern?

Yes — Unsafe clinical management of hyponatraemia.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate the prevention-of-future-deaths concerns to all Trust consultants and remind them of documentation accountabilities and Royal College of Physicians standards.

Verbatim wording from the response

“Response - The Trust is reviewing how we monitor compliance with our Health Record Content policy which outlines the record keeping standards for Trust staff. There are 14 standards set out within this policy which have been taken from the guidance provided by the Royal College of Physicians. There will be a twice annual audit of the 14 standards set out within the policy which will include an assessment of the requirement to include ‘clear evidence of the arrangements made for future and ongoing care’. The Joint Medical Director and Deputy Chief Executive has also circulated a copy of the concerns raised in the Report to Prevent Future Deaths to all consultants within the Trust and has reminded them of their accountabilities around the documentation of management plans and reminded them of the standards for documentation set by the Royal College of Physicians.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 4 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a training programme for fluid balance chart management following the process review.

Verbatim wording from the response

“The Trust has also set up a Task and Finish Group to review the process for managing the fluid balance charts of all patients in the Trust and a programme of training will be introduced following this review - see Recommendation 7 of the Action Plan.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 4 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the feasibility of cohorting patients requiring the highest acuity of care in a specialist ward area.

Verbatim wording from the response

“Response - The AMU lead within the Trust is devising a new pro-forma for the documentation of monitoring plans for patients. Recommendation 6 of the RCA report specifies the need for the monitoring plan for patients with hyponatraemia to set out the desired rate of rise of that patient’s sodium and the risks associated with a rise steeper than this. The monitoring plan will also set out when to consider restarting medication such as desmopressin. The Trust has also set up a Task and Finish Group to review the feasibility of cohorting patients needing the highest acuity of care, (which would include those patients who need regular blood tests), with the ambition that these patients are placed in a specialist ward area from April 2019 to facilitate more regular reviews of their management.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 3 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Move the handbook of medical emergencies, including hyponatraemia guidance, to the Trust intranet for easier staff access.

Verbatim wording from the response

“Response - The Trust has moved the handbook of medical emergencies, which includes guidance on the management of hyponatraemia, to the Trust intranet, which can be more easily accessed by staff. (See Recommendation 1 of the Action Plan). This was completed in August 2018.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 3 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prepare and provide a supplemental Root Cause Analysis report addressing the concerns and learning points from the inquest.

Verbatim wording from the response

“Response - ████████ Associate Medical Director and Responsible Officer, gave evidence in court that the Trust would be reviewing the concerns raised during the inquest process and that we would be preparing a supplemental Root Cause Analysis ‘RCA’ report to address these concerns. A copy of the supplemental RCA report is enclosed and we hope that you agree that the actions and recommendations set out within the Action Plan of this report address the concerns raised within your Report to Prevent Future Deaths.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 4 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce Care View on the Acute Medical Unit to communicate high-risk patients and their management plans.

Verbatim wording from the response

“Care View, an electronic handover system which allows high risk patients and their management plans to be communicated more effectively is also to be introduced to AMU.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 3 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a pro-forma documenting hyponatraemia monitoring plans, including sodium targets, risks of rapid correction and when to consider restarting desmopressin.

Verbatim wording from the response

“Response - The AMU lead within the Trust is devising a new pro-forma for the documentation of monitoring plans for patients. Recommendation 6 of the RCA report specifies the need for the monitoring plan for patients with hyponatraemia to set out the desired rate of rise of that patient’s sodium and the risks associated with a rise steeper than this. The monitoring plan will also set out when to consider restarting medication such as desmopressin. The Trust has also set up a Task and Finish Group to review the feasibility of cohorting patients needing the highest acuity of care, (which would include those patients who need regular blood tests), with the ambition that these patients are placed in a specialist ward area from April 2019 to facilitate more regular reviews of their management.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 3 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct twice-yearly audits of the 14 Health Record Content policy standards, including arrangements for future and ongoing care.

Verbatim wording from the response

“Response - The Trust is reviewing how we monitor compliance with our Health Record Content policy which outlines the record keeping standards for Trust staff. There are 14 standards set out within this policy which have been taken from the guidance provided by the Royal College of Physicians. There will be a twice annual audit of the 14 standards set out within the policy which will include an assessment of the requirement to include ‘clear evidence of the arrangements made for future and ongoing care’. The Joint Medical Director and Deputy Chief Executive has also circulated a copy of the concerns raised in the Report to Prevent Future Deaths to all consultants within the Trust and has reminded them of their accountabilities around the documentation of management plans and reminded them of the standards for documentation set by the Royal College of Physicians.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 4 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review how compliance with the Health Record Content policy is monitored.

Verbatim wording from the response

“Response - The Trust is reviewing how we monitor compliance with our Health Record Content policy which outlines the record keeping standards for Trust staff. There are 14 standards set out within this policy which have been taken from the guidance provided by the Royal College of Physicians. There will be a twice annual audit of the 14 standards set out within the policy which will include an assessment of the requirement to include ‘clear evidence of the arrangements made for future and ongoing care’. The Joint Medical Director and Deputy Chief Executive has also circulated a copy of the concerns raised in the Report to Prevent Future Deaths to all consultants within the Trust and has reminded them of their accountabilities around the documentation of management plans and reminded them of the standards for documentation set by the Royal College of Physicians.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 4 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Classify desmopressin as a high-risk drug requiring specialist advice before discontinuation and a plan for reintroduction.

Verbatim wording from the response

“Response - Recommendation 5 of the Action Plan sets out that; ‘Desmopressin should be notified as a high risk drug that should not be discontinued without specialist advice.’ The specialist providing the advice to discontinue the drug will ensure that there is a plan in place to reintroduce the drug at an appropriate time. This action has been implemented by the Medicines Management Committee with input from the pharmacy department.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 4 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the updated hyponatraemia guidance with all clinical staff.

Verbatim wording from the response

“Recommendation 2 of the Action Plan confirms the guidance on the management of hyponatraemia will be updated and relaunched. The guidance has been updated and is currently going through the approval process with the Medicines Management Committee which is made up of clinical representatives across the hospital. The Trust’s Communication Team will share the updated guidance with all clinical staff and appropriate education around the updated guidance will be arranged.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 3 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and relaunch the guidance for managing hyponatraemia through the Medicines Management Committee approval process.

Verbatim wording from the response

“Recommendation 2 of the Action Plan confirms the guidance on the management of hyponatraemia will be updated and relaunched. The guidance has been updated and is currently going through the approval process with the Medicines Management Committee which is made up of clinical representatives across the hospital. The Trust’s Communication Team will share the updated guidance with all clinical staff and appropriate education around the updated guidance will be arranged.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 3 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Trust-wide process for managing patients’ fluid balance charts.

Verbatim wording from the response

“The Trust has also set up a Task and Finish Group to review the process for managing the fluid balance charts of all patients in the Trust and a programme of training will be introduced following this review - see Recommendation 7 of the Action Plan.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 4 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange education on the updated hyponatraemia guidance.

Verbatim wording from the response

“Recommendation 2 of the Action Plan confirms the guidance on the management of hyponatraemia will be updated and relaunched. The guidance has been updated and is currently going through the approval process with the Medicines Management Committee which is made up of clinical representatives across the hospital. The Trust’s Communication Team will share the updated guidance with all clinical staff and appropriate education around the updated guidance will be arranged.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 3 · response
Published 23 September 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Require Acute Medical Unit consultants to work on the unit for at least two consecutive days to improve continuity of care.

    Stated by Epsom and St Helier University Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 23 September 2018.
  2. 2

    Monitor adherence to the Management of the Acutely Ill Patient policy at divisional Morbidity and Mortality meetings.

    Stated by Epsom and St Helier University Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 23 September 2018.
  3. 3

    Present the case and learning from the internal investigation and prevention-of-future-deaths concerns at the Epsom Hospital Grand Round.

    Stated by Epsom and St Helier University Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 23 September 2018.
  4. 4

    Have clinicians who gave evidence at the inquest reflect on the investigation conclusions and discuss RCA learning and recommendations with the RCA author.

    Stated by Epsom and St Helier University Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 23 September 2018.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Acute Medical Unit consultants to work on the unit for at least two consecutive days to improve continuity of care.

Verbatim wording from the response

“There has also been a review of the work patterns of Consultants working on the Acute Medical Unit and the Trust now requires AMU Consultants to work on AMU on at least two consecutive days in order to improve the continuity of care for AMU patients.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 3 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor adherence to the Management of the Acutely Ill Patient policy at divisional Morbidity and Mortality meetings.

Verbatim wording from the response

“Recommendation 3 of the RCA report also sets out that the Trust will be ensuring that adherence to the policy for the Management of the Acutely Ill Patient is monitored at the divisional Morbidity and Mortality meetings.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 3 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present the case and learning from the internal investigation and prevention-of-future-deaths concerns at the Epsom Hospital Grand Round.

Verbatim wording from the response

“In order to support the sharing of learning from this incident the Joint Medical Director and Deputy Chief Executive have presented the case at the Epsom Hospital Grand Round meeting where she highlighted the learning and reflections from both the internal investigation and the concerns raised in your Report to Prevent Future Deaths. In addition, as detailed above the Joint Medical Director and Deputy Chief Executive have also circulated a copy of the concerns raised in the Report to Prevent Future Deaths and the Trust response to all consultants within the Trust.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 5 · response
Published 23 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Have clinicians who gave evidence at the inquest reflect on the investigation conclusions and discuss RCA learning and recommendations with the RCA author.

Verbatim wording from the response

“All of the clinicians who gave evidence at the inquest hearing have also reflected on the conclusions of the Serious Incident investigation and have discussed the learning and recommendations from the Root Cause Analysis investigation reports with the author of the RCA who is also the Associate Medical Director.”

Source location

2018-0225-Response-by-Epsom-and-St-Helier-University-Hospitals-NHS-Trust
Page 5 · response
Published 23 September 2018

Open published response
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Data last updated 7 September 2026