PFD report

Stephen Taylor · Prevention of Future Deaths report

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Issued 14 Jan 2026•Kent and Medway

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to assign ownership of urgent risk management across services
    Part of recurring concern: Failure to integrate mental health services across care settingsPart of recurring concern: Failure to maintain clear ownership of multi-agency support and care
  2. Failure to integrate significant indicators of elevated suicide risk into clinical decision-making
    Part of recurring concern: Failure to provide patient-centred care and decisions
  3. Failure to act on family-provided information indicating heightened and escalating risk
    Part of recurring concern: Failure to acknowledge and act on family and carer safety concerns in patient carePart of recurring concern: Failure to provide face-to-face clinical assessment when clinically indicatedPart of recurring concern: Failure to provide timely clinical care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Update Urgent Mental Health Helpline training expectations for CRAM through the revised Standard Operating Procedure.

    Stated by Kent and Medway Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 21 January 2026.
  2. Action

    Train staff in the appropriate pathway and method for requesting an emergency Police response under Right Care Right Person.

    Stated by Kent and Medway Mental Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 21 January 2026.
  3. Action

    Introduce visual prompts at every call station and workstation directing staff to arrange Rapid Response assessment within four hours when risk is concerning.

    Stated by Kent and Medway Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 21 January 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    An urgent referral was not indicated because reported deterioration lacked evidence of dynamic risk, risky behaviour, suicide planning or intent.

    Stated by Vita Health Group LtdDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to assign ownership of urgent risk management across services

Wider context from the report

“(5) Responsibility for escalation became diffuse across multiple services, creating a foreseeable risk that no single service took ownership of urgent risk management. ”

Is this part of a recurring concern?

Yes — Failure to integrate mental health services across care settings; Failure to maintain clear ownership of multi-agency support and care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to integrate significant indicators of elevated suicide risk into clinical decision-making

Wider context from the report

“(2) Clinical decision-making consistently relied on Mr Taylor’s denial of immediate intent and his stated ability to keep himself safe, despite significant indicators of elevated risk, including a previous serious suicide attempt, escalating distress, severe anxiety, sleep disturbance, reduced self-care, and repeated concerns raised by a close family member. ”

Is this part of a recurring concern?

Yes — Failure to provide patient-centred care and decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to act on family-provided information indicating heightened and escalating risk

Wider context from the report

“(4) Family-provided information indicating heightened and escalating risk did not result in same-day escalation or urgent face-to-face clinical assessment. ”

Is this part of a recurring concern?

Yes — Failure to acknowledge and act on family and carer safety concerns in patient care; Failure to provide face-to-face clinical assessment when clinically indicated; Failure to provide timely clinical care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in actioning necessary referrals to secondary mental health services

Wider context from the report

“(3) Referrals to secondary mental health services were identified as necessary by more than one service but were treated as routine rather than urgent, and were not actioned immediately. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to coordinate real-time escalation across services

Wider context from the report

“(1) Mr Taylor was in contact with multiple services during a period of escalating mental distress. Each service operated within its own framework, but there was no evidence of coordinated, real-time escalation or ownership of risk across services. ”

Is this part of a recurring concern?

Yes — Failure to recognise and respond to deteriorating mental health in service users.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update Urgent Mental Health Helpline training expectations for CRAM through the revised Standard Operating Procedure.

Verbatim wording from the response

“The Urgent Mental Health Helpline Standard Operating Procedure has undergone thorough review which has resulted in an update to:”

Source location

Response from Kent and Medway mental Health NHS Trust
Page 2 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train staff in the appropriate pathway and method for requesting an emergency Police response under Right Care Right Person.

Verbatim wording from the response

“• update to the ‘immediate risk to life’ response under Right Care Right Person. Staff are being trained to understand the appropriate pathway and method to request this emergency Police response.”

Source location

Response from Kent and Medway mental Health NHS Trust
Page 3 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce visual prompts at every call station and workstation directing staff to arrange Rapid Response assessment within four hours when risk is concerning.

Verbatim wording from the response

“As a result of this very sad death, the Urgent Mental Health Helpline, has generated visual prompts at each call station to support clear identification and pathways for call handlers/clinicians to direct, where risk is of concern, a referral for a rapid assessment within 4 hours by our Rapid Response service. It is expected that our staff will not rely on a risk prompt tool but will be equipped to identify risk accurately and utilise a curious approach to seeking further risk information, from the patient, their families and referrers.”

Source location

Response from Kent and Medway mental Health NHS Trust
Page 2 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce the target timeframe for triaging urgent referrals from 72 hours to 24 hours.

Verbatim wording from the response

“The Urgent Mental Health Helpline Standard Operating Procedure has undergone thorough review which has resulted in an update to:”

Source location

Response from Kent and Medway mental Health NHS Trust
Page 2 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Define high-risk patient categories and relevant risk-factor demographics in the revised Standard Operating Procedure.

Verbatim wording from the response

“The Urgent Mental Health Helpline Standard Operating Procedure has undergone thorough review which has resulted in an update to:”

Source location

Response from Kent and Medway mental Health NHS Trust
Page 2 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a two-day CRAM training event for Urgent Mental Health Helpline staff to improve risk recognition, risk curiosity and co-produced care and risk management planning.

Verbatim wording from the response

“With regard to improving risk recognition within the Kent & Medway Urgent Mental Health Helpline, the staff from this service are undergoing a 2-day Clinical Risk Assessment & Management (CRAM) training event to support improved risk recognition and risk curiosity, and to promote deeper questioning of patients who present with elevated risks and/or risk factors. This will include a focus on creation of a co-produced care and risk management plan.”

Source location

Response from Kent and Medway mental Health NHS Trust
Page 2 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Facilitate a phased training and support package with NHS Talking Therapies Collaborative to improve referral matching and risk communication.

Verbatim wording from the response

“KMMH and NHS Talking Therapies Collaborative are currently in discussion facilitating a phased training and support package to mutually ensure patients are placed with the best service provider to meet needs of patients at point of referral.”

Source location

Response from Kent and Medway mental Health NHS Trust
Page 1 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff to review practicably accessible clinical records during triage, including CRAM risk event logs.

Verbatim wording from the response

“The Urgent Mental Health Helpline Standard Operating Procedure has undergone thorough review which has resulted in an update to:”

Source location

Response from Kent and Medway mental Health NHS Trust
Page 2 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Duty Standard Operating Procedure to require same-day routine referral action and careful consideration of family members’ information.

Verbatim wording from the response

“• The Duty Standard Operating Procedure was reviewed and updated in November 2025 and now includes (1) an explicit reference to the management of routine referrals, and states these should be actioned on the day that the referral decision is made and consent received, and (2) reference to the importance of the careful consideration of family members’ information within the clinical decision-making process.”

Source location

Response from Vita Health Group
Page 4 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a reflective Duty Team session sharing case learning and the resulting Standard Operating Procedure changes.

Verbatim wording from the response

“• A reflective session with the Duty Team took place on 03/12/25 sharing the learning from this case and the changes that have made to the Duty Standard Operating Procedure as a result.”

Source location

Response from Vita Health Group
Page 4 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

An urgent referral was not indicated because reported deterioration lacked evidence of dynamic risk, risky behaviour, suicide planning or intent.

Verbatim wording from the response

“Although Mr Taylor had not been reviewed directly by the clinical team, the Duty Team noted the concerns shared by his daughter, and agreed a plan with her, that a non-urgent referral was most appropriate and would be made to the Older Adult Mental Health Team. The rationale for this was that whilst Mr Taylor’s presentation had deteriorated and new risk factors had been reported, the absence of dynamic or immediate risk factors such as risky behaviour, or evidence of planning or intent towards a suicide attempt, meant that an urgent referral was not indicated and therefore unlikely to be accepted. However, due to an escalating presentation, additional support from the Older Adults Mental Health Team was still indicated.”

Source location

Response from Vita Health Group
Page 3 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Patients whose needs exceed Talking Therapies’ remit should be referred to Kent and Medway Mental Health NHS Trust or emergency and crisis services.

Verbatim wording from the response

“In the event of a patient presenting with mental health needs beyond the remit of NHS Talking Therapies (typically if the presenting problems are out of scope, e.g. evidence of symptoms of serious mental illness, or if dynamic risk factors make treatment unsafe within primary care), the care pathway is for the person to be referred into the Adult, or Older Adult Mental Health Team. In Kent and Medway, these services are provided by Kent and Medway Mental Health NHS Trust. Urgent referrals are those responded to within 72 hours whilst routine non-urgent referrals take longer. Emergency support is provided by 999 and the Crisis Support Team can be contacted and aim to provide support within 4 hours.”

Source location

Response from Vita Health Group
Page 2 · response
Published 21 January 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    NHS Talking Therapies is not responsible for providing crisis support or managing imminent self-harm risk that cannot be safely managed in primary care.

    Stated by Vita Health Group LtdOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS Talking Therapies is not responsible for providing crisis support or managing imminent self-harm risk that cannot be safely managed in primary care.

Verbatim wording from the response

“Although risk assessment and management are an essential component of the care provided by NHS Talking Therapies Services, and services are expected to work with people who present with risks (in relation to self-harm or suicide), it is not the remit of NHS Talking Therapies to provide mental health crisis support, or to manage the care of people for whom risk is imminent and who cannot keep themselves safe from self-harm. In this context, immediate or imminent risk is often referred to as “dynamic” risk.”

Source location

Response from Vita Health Group
Page 2 · response
Published 21 January 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026