PFD report

Jude Daryl Lloyd · Prevention of Future Deaths report

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Issued 4 Oct 2021•Manchester City

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
10

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised10

  1. Factual errors and misinterpretations in SUI investigation reports
    Part of recurring concern: Inadequate safety incident investigationsPart of recurring concern: Unreliable formal safety-incident management processesPart of recurring concern: Unreliable safety investigation reports and disclosure
  2. Failure of communication between mental health and primary care professionals to support assessment of presentation and risk changes
    Part of recurring concern: Unreliable inter-agency information sharing for coordinated care
  3. Failure to obtain crucial witness evidence, learn lessons, and adequately oversee SUI report sign-off
    Part of recurring concern: Inadequate safety incident investigationsPart of recurring concern: Unreliable completion and receipt of incident review reportsPart of recurring concern: Unreliable gathering of witness evidence for formal investigations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Employ physical-health nurses within CMHTs to complete annual physical-health assessments and communicate results to GPs, with Trust monitoring.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 October 2021.
  2. Action

    Make diabetes care a principal Trust quality-improvement project, led by the physical-health care group and supported by primary-care connections.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 October 2021.
  3. Action

    Deliver face-to-face Mental Capacity Act training to CMHT staff using case studies.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 October 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    Existing discharge CPA requirements in the CMHT procedure and clinical-record audits are relied upon to address discharge planning compliance.

    Stated by Greater Manchester Mental Health NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Factual errors and misinterpretations in SUI investigation reports

Wider context from the report

“h. The GMMH SUI investigation report contained several factual errors and misinterpretations. The CMHT Responsible Clinician did not provide a statement or was interviewed despite him being a crucial witness. This meant the all the lessons for future care and planning were not learnt. There was inadequate overview of the report before it was signed off. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable formal safety-incident management processes; Unreliable safety investigation reports and disclosure.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of communication between mental health and primary care professionals to support assessment of presentation and risk changes

Wider context from the report

“g. There were a number of missed opportunities for the CMHT to assess changes in his presentation and risk profile due to a lack of appropriate communication between mental health and primary care professionals. ”

Is this part of a recurring concern?

Yes — Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to obtain crucial witness evidence, learn lessons, and adequately oversee SUI report sign-off

Wider context from the report

“h. The GMMH SUI investigation report contained several factual errors and misinterpretations. The CMHT Responsible Clinician did not provide a statement or was interviewed despite him being a crucial witness. This meant the all the lessons for future care and planning were not learnt. There was inadequate overview of the report before it was signed off. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable completion and receipt of incident review reports; Unreliable gathering of witness evidence for formal investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of comprehensive diabetes monitoring and management risk review and care planning before discharge

Wider context from the report

“a. No thorough comprehensive risk review and care plan was formulated in relation to his Diabetes monitoring and management prior to his discharge from the inpatient unit. This was not recognised before he left the ward and it was not discovered by the CMHT when they took over his care. ”

Is this part of a recurring concern?

Yes — Unreliable diabetes care and management; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate and incomplete transfer and communication from inpatient care to the CMHT

Wider context from the report

“c. The transfer and communication process from inpatient care to the CMHT was inadequate and incomplete. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Unreliable healthcare patient transfer processes; Unsafe coordination and continuity during mental health service transfers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete and properly record formal mental capacity assessments

Wider context from the report

“b. No appropriate formal mental capacity assessments were made and properly recorded although this would also be relevant in managing his mental and physical conditions. ”

Is this part of a recurring concern?

Yes — Failure to recognise impaired decision-making capacity in care decisions; Unreliable assessment and recording of patients’ mental capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make appropriate and regular GP contacts across inpatient care and discharge

Wider context from the report

“d. No appropriate contacts were made with the GP whilst the deceased was an in-patient to obtain relevant clinical information to assist in managing a serious physical health condition with potentially life threatening complications and assist in the discharge planning. Nor were regular appropriate contacts made with the GP after discharge which would have highlighted the absence of medical management for a serious physical health condition. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a robust audit system for compliance with policies and protocols

Wider context from the report

“h. There was no robust audit system for checking compliance with the Trusts own policies and protocols in particular with regard to medical record keeping, risk assessments and reviews. ”

Is this part of a recurring concern?

Yes — Failure of care and safety auditing to identify deficiencies.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consider diabetes-related causes of reported side effects and seek appropriate clinical advice

Wider context from the report

“f. Despite complaining of side effects, there was no apparent awareness of or consideration given to the risk and likelihood that these may be associated with his diabetes. No appropriate clinical advice was sought. ”

Is this part of a recurring concern?

Yes — Unreliable diabetes care and management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of appropriate specialist advice for a psychiatric inpatient with a serious physical health condition

Wider context from the report

“e. Whilst a psychiatric inpatient and suffering from a serious physical health condition which requires monitoring and treatment it was not possible to obtain appropriate specialist advice because the deceased was not an inpatient in hospital and was not registered with a GP in that area. Consequently, there was a gap in care provision which requires local NHS primary and secondary care procedural review to resolve. ”

Is this part of a recurring concern?

Yes — Unreliable access to physical health specialist input for mental health inpatients.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ physical-health nurses within CMHTs to complete annual physical-health assessments and communicate results to GPs, with Trust monitoring.

Verbatim wording from the response

“There is a physical health nurse employed within each of the CMHT’s who undertakes a physical health assessment, based on the Lester Tool, as a minimum annually. The Lester Tool helps frontline staff make assessments of cardiac and metabolic health, helping to cut mortality for people with mental illnesses. Results of these assessments and any investigations are communicated to the GP via letter. The completion of these physical health assessments and communication with the GP are monitored by the Trust.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make diabetes care a principal Trust quality-improvement project, led by the physical-health care group and supported by primary-care connections.

Verbatim wording from the response

“Going forward the Trust physical health care group will reinstate a Diabetes workstream to continue to improve the management of people with diabetes across the Trust. We will ensure that the Diabetes workstream have oversight of compliance with training about diabetes management and are involved in the management and risk analysis incidents around diabetes care. We intend to make the care of someone with diabetes as one of our main quality improvement care projects in the organisation that will be led by the physical health care group who will act as the lead for this. This will involve further enhancing the connections and communication with primary care and will involve the new primary healthcare practitioners, which are new joint posts working across the new primary care networks and GMMH.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver face-to-face Mental Capacity Act training to CMHT staff using case studies.

Verbatim wording from the response

“The Trust expects all professionally qualified staff to undertake eLearning training in respect of the Mental Capacity Act (MCA). The current compliance with this training is; Salford inpatient wards 80-100% and CMHT 76%. In addition to the eLearning the social care lead for Central Manchester has developed and delivered 4 face to face sessions to CMHT staff regarding when MCA should be considered, using case studies to support learning. This delivery of these MCA training sessions is ongoing.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Trigger formal Mental Capacity Assessments and Best Interest Meetings for inpatient concerns about capacity to consent to or refuse physical-health treatment, and disseminate the process.

Verbatim wording from the response

“This was identified in the Trust’s investigation report under the sub-heading Summary of Inpatient Concerns and was addressed in recommendation 5 of the report. There are now clear processes in place in the inpatient service where any concerns raised in respect of a person’s capacity to consent to or refusal of physical health treatment would trigger a formal Mental Capacity Assessment and a Best Interest Meeting as part of the ward MDT meeting. This process has been shared at departmental meetings by the Lead Consultant for Salford Inpatients and the Salford Inpatient Operations Manager. In addition to this the Lead Consultant has introduced complex case meeting every 2 weeks. This is a medical peer group where cases can be brought for further discussion in respect of care planning.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign a Patient Safety Practitioner to support and advise serious-incident review teams.

Verbatim wording from the response

“When a team of clinical staff are allocated to complete a review following a serious incident, they are allocated a Patient Safety Practitioner to support and advise the review team throughout the review process. The Patient Safety Practitioner is an experienced professionally qualified member of staff who has additional knowledge and skills in incident management.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 6 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide recurring eLearning on physical-health and diabetes management to relevant clinical staff, with knowledge testing.

Verbatim wording from the response

“A further recommendation was to raise awareness and education on monitoring for signs of diabetic ketoacidosis for CMHT staff. To address this an eLearning training package is in place in respect of supporting and monitoring physical health of a patient under mental health services. All”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 1 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Address coordination of diabetes management at discharge through the diabetes steering group.

Verbatim wording from the response

“The HbA1c is a measurement of control of blood glucose (glycaemic control) over the weeks prior to the test being taken so the HbA1c of 135 suggested extremely poor glycaemic control in the community whilst Mr Lloyd was under the care of his GP prior to admission. We agree that sadly, the plan to ask the GP to follow this up on discharge was unlikely to have led to any improvement in glycaemic control and was not a robust plan to manage this. We will address discharge diabetes management coordination via the diabetes steering group.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 3 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit CMHT use of care-record interfaces for communication with GPs and share the audit and resulting action plan with the Trust audit committee.

Verbatim wording from the response

“GMMH services across Manchester have access to the GM care record that means they can check when someone last saw their GP. The CMHT’s also, as outlined in the Trust RCA report access Graphnet, an interface system between Primary and Secondary Care. Any results or investigations carried out by GMMH staff are uploaded to Graphnet as well as being sent to the GP in a letter. The CMHT staff can access the system to see any results uploaded by the GP. The CMHT manager has carried out audits to give assurance that this system is being used to communicate with the GP’s. The audit and any resulting actions plan will be shared at the Trust audit committee.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 5 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the Trust review findings with inpatient and CMHT teams through a learning event.

Verbatim wording from the response

“The findings of the Trust’s review were presented to the Inpatient and CMHT Teams in a learning event on 28 September 2021.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the serious-incident information-gathering process to obtain staff statements early and use them in investigations.

Verbatim wording from the response

“The Trust process for obtaining information from staff involved in an SI has been updated to ensure we gather statements from staff at an early stage following the SI and use these statements in the SI review.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 6 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing discharge CPA requirements in the CMHT procedure and clinical-record audits are relied upon to address discharge planning compliance.

Verbatim wording from the response

“The Trust’s investigation report detailed that Mr Lloyd’s Care Coordinator attended the discharge Care Programme Approach (CPA) meeting and participated in agreeing the discharge plan but did not complete a discharge CPA plan in line with Trust expectations when a patient is discharged from hospital. These expectations are already covered in the Trust CMHT Standard Operating Procedure and are monitored through audit of clinical records during management supervision of staff.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 3 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing supervision and clinical-record audit processes are relied upon to monitor compliance with record-keeping, risk-assessment and review requirements.

Verbatim wording from the response

“(h) There was no robust audit system for checking compliance with the Trusts own policies and protocols in particular with regard to medical record keeping, risk assessments and reviews.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 5 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing CPA policy requirements, staff supervision and annual audits are relied upon to monitor communication with GPs about physical health.

Verbatim wording from the response

“When under the care of the Community Mental Health Team the service user’s physical health should be included as part of the holistic assessment and resulting care plan, the GP should be involved in this process. The Trust Care Programme Approach policy outlines the process for contacting all people involved in a patient’s care, at least annually, as part of the CPA review and update of the care plan. The contact should review what input the person has had in relation to their physical health and whether arrangements need to be made for them to see their GP, a member of staff from physical health pathway or another professional in relation to their physical health needs. The patient GP should be invited to attend the CPA review or asked to provide written feedback for the review.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 4 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing shared-care-record systems, GP correspondence, supervision and audits are relied upon to support communication about service users’ physical health.

Verbatim wording from the response

“GMMH services across Manchester have access to the GM care record that means they can check when someone last saw their GP. The CMHT’s also, as outlined in the Trust RCA report access Graphnet, an interface system between Primary and Secondary Care. Any results or investigations carried out by GMMH staff are uploaded to Graphnet as well as being sent to the GP in a letter. The CMHT staff can access the system to see any results uploaded by the GP. The CMHT manager has carried out audits to give assurance that this system is being used to communicate with the GP’s. The audit and any resulting actions plan will be shared at the Trust audit committee.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 5 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The omission of the Responsible Clinician’s interview would not have changed the Serious Incident investigation’s findings.

Verbatim wording from the response

“We apologise if there were factual errors within the Trust Serious Incident (SI) investigation report. We acknowledge that the CMHT RC could have been interviewed as part of the review, although this would not have changed the findings of the review.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 6 · response
Published 13 October 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Hold fortnightly complex-case meetings for peer discussion of care planning.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 October 2021.
  2. 2

    Share learning with commissioners and discuss cross-organisational provision of physical-health care for patients outside their usual GP area at the Quality and Performance meeting.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 October 2021.
  3. 3

    Reinstate a Trust diabetes workstream to oversee diabetes-training compliance and diabetes-care incidents.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 October 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold fortnightly complex-case meetings for peer discussion of care planning.

Verbatim wording from the response

“This was identified in the Trust’s investigation report under the sub-heading Summary of Inpatient Concerns and was addressed in recommendation 5 of the report. There are now clear processes in place in the inpatient service where any concerns raised in respect of a person’s capacity to consent to or refusal of physical health treatment would trigger a formal Mental Capacity Assessment and a Best Interest Meeting as part of the ward MDT meeting. This process has been shared at departmental meetings by the Lead Consultant for Salford Inpatients and the Salford Inpatient Operations Manager. In addition to this the Lead Consultant has introduced complex case meeting every 2 weeks. This is a medical peer group where cases can be brought for further discussion in respect of care planning.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning with commissioners and discuss cross-organisational provision of physical-health care for patients outside their usual GP area at the Quality and Performance meeting.

Verbatim wording from the response

“The learning from Mr Lloyd’s death and the subsequent review will be shared by the Trust with our commissioner colleagues and will be an agenda item at the Quality and Performance meeting so an open discussion can be held with all organisations in relation to the provision of physical health care to our services users when they are an inpatient outside their usual GP area and how this can be taken forward across the Trust footprint.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 4 · response
Published 13 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinstate a Trust diabetes workstream to oversee diabetes-training compliance and diabetes-care incidents.

Verbatim wording from the response

“Going forward the Trust physical health care group will reinstate a Diabetes workstream to continue to improve the management of people with diabetes across the Trust. We will ensure that the Diabetes workstream have oversight of compliance with training about diabetes management and are involved in the management and risk analysis incidents around diabetes care. We intend to make the care of someone with diabetes as one of our main quality improvement care projects in the organisation that will be led by the physical health care group who will act as the lead for this. This will involve further enhancing the connections and communication with primary care and will involve the new primary healthcare practitioners, which are new joint posts working across the new primary care networks and GMMH.”

Source location

2021-0329-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 13 October 2021

Open published response
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