PFD report

Sarah CHAPPELL · Prevention of Future Deaths report

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Issued 7 Dec 2023•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
9

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised9

  1. Removal of the patient call buzzer and closure of the patient’s door at night
  2. Failure to maintain timely effective nasogastric tube decompression
    Part of recurring concern: Unsafe management of Ryles and nasogastric tubes
  3. Failure to implement safety changes to policies, procedures and systems
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Review processes for allocating the named consultant, agreeing joint care, and escalating disagreements about care ownership.

    Stated by University College London Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 19 December 2023.
  2. Action

    Establish mortality surveillance reviews for all UCLH patients with a learning disability who die.

    Stated by University College London Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 December 2023.
  3. Action

    Establish a mental health and enhanced-observations programme board to assure care for patients requiring enhanced care.

    Stated by University College London Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 December 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    UCLH states the NG tube was removed appropriately because drainage was low, and that subsequent insertion was inherently difficult and unpredictable.

    Stated by University College London Hospitals NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Removal of the patient call buzzer and closure of the patient’s door at night

Wider context from the report

“4. Whilst at UCLH, the pain relief offered to Ms Chappell (principally simply paracetamol) was completely inadequate. At night, her buzzer was taken away from her and her door was shut. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain timely effective nasogastric tube decompression

Wider context from the report

“5. The management of the nasogastric tube that was crucial in attempting to avoid a fatal aspiration was inappropriate. The tube in situ that was operating effectively was removed approximately ten days before her death. Her abdomen became extremely distended. A further tube placement was not attempted until the day before she died. When this proved beyond the nurses’ skillset, a doctor was not called to assist until the following afternoon. By then, two experienced doctors were unable to insert a tube and, as they were attending her (with her mother present), their patient suffered a massive aspiration and died shortly afterwards. I was told at inquest that if the nasogastric tube had been passed at an earlier point, this would have been done successfully and the fatal cardiac arrest would have been avoided. ”

Is this part of a recurring concern?

Yes — Unsafe management of Ryles and nasogastric tubes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to implement safety changes to policies, procedures and systems

Wider context from the report

“6. This death occurred almost six months ago, but no proper trust investigation has taken place, no changes in policies or procedures has been agreed, and the systems at UCLH remain largely what they were on the day that Sarah Chappell died. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to transfer care to the appropriate clinical specialty

Wider context from the report

“2. From at least 16 June 2023, the consultant urology surgeon in charge of Ms Chappell’s care was very firmly of the view that he was not the best clinician to fulfil this role. He had long since correctly determined that she had not sustained a ruptured bladder, and thus considered that her care belonged with the gastroenterologists or the general surgeons. Despite the agreement on 16 June of the gastroenterology clinical director that Ms Chappell’s care should be led by the gastroenterologists, they had not taken over her care by the time of her death, and there had not even been a conversation between the gastroenterology and general surgery consultants about the transfer of care. ”

Is this part of a recurring concern?

Yes — Failure to maintain clear clinical responsibility for patient care; Unreliable healthcare patient transfer processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate and understand acute clinical information in consultant handover

Wider context from the report

“3. There was a frequent misunderstanding among the medical staff that Ms Chappell’s issues were all chronic. Her acute situation was often not properly handed over or understood by her consultants. ”

Is this part of a recurring concern?

Yes — Unreliable clinical handover processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate pain relief provision

Wider context from the report

“4. Whilst at UCLH, the pain relief offered to Ms Chappell (principally simply paracetamol) was completely inadequate. At night, her buzzer was taken away from her and her door was shut. ”

Is this part of a recurring concern?

Yes — Failure to provide timely and adequate pain relief.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a proper trust investigation after a patient death

Wider context from the report

“6. This death occurred almost six months ago, but no proper trust investigation has taken place, no changes in policies or procedures has been agreed, and the systems at UCLH remain largely what they were on the day that Sarah Chappell died. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays and confusion in inter-hospital transfer coordination

Wider context from the report

“1. There was a ten day delay in Ms Chappell’s transfer from the Princess Royal Hospital to UCLH. I was told that this might have been because of a lack of beds, but it might also have been because of confusion about which UCLH site was the accepting surgeon’s preferred destination, a confusion that was understood at the time by the Princess Royal to be a rejection of the transfer. ”

Is this part of a recurring concern?

Yes — Inadequate coordination between hospitals during patient care; Unreliable healthcare patient transfer processes; Unreliable hospital destination selection for patient transfers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to escalate unsuccessful nasogastric tube placement to appropriate medical expertise

Wider context from the report

“5. The management of the nasogastric tube that was crucial in attempting to avoid a fatal aspiration was inappropriate. The tube in situ that was operating effectively was removed approximately ten days before her death. Her abdomen became extremely distended. A further tube placement was not attempted until the day before she died. When this proved beyond the nurses’ skillset, a doctor was not called to assist until the following afternoon. By then, two experienced doctors were unable to insert a tube and, as they were attending her (with her mother present), their patient suffered a massive aspiration and died shortly afterwards. I was told at inquest that if the nasogastric tube had been passed at an earlier point, this would have been done successfully and the fatal cardiac arrest would have been avoided. ”

Is this part of a recurring concern?

Yes — Failure to escalate significant clinical concerns to appropriately senior clinicians; Failure to seek medical attention when a person's condition warrants it; Unreliable escalation by care staff for required medical attention; Unsafe management of Ryles and nasogastric tubes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review processes for allocating the named consultant, agreeing joint care, and escalating disagreements about care ownership.

Verbatim wording from the response

“We completely recognise that clearer processes both around joint care and escalation of decisions on ownership of care if there are disagreements are required. We will review our processes for allocating the named consultant in charge, agreeing joint care and escalation processes when there is disagreement over the named consultant by May 2024.”

Source location

Response from University College London Hospitals
Page 4 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish mortality surveillance reviews for all UCLH patients with a learning disability who die.

Verbatim wording from the response

“In January 2023 we instigated a process as part of our mortality surveillance group to review all patients with a learning disability who die at UCLH. This group is chaired by the corporate medical director and attended by multi-professional group including the learning disability team, quality & safety team and structured judgement review leads.”

Source location

Response from University College London Hospitals
Page 6 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a mental health and enhanced-observations programme board to assure care for patients requiring enhanced care.

Verbatim wording from the response

“Whilst we were responsive to Ms Chappell’s concern about her buzzer we recognise that vulnerable patient groups may require enhanced levels of care and observation to ensure easy access to communication aids. In January 2024 we convened a mental health and enhanced observations programme board, chaired by the chief nurse. This group provides assurance to the nursing & midwifery board and senior directors team that the assessment, delivery and evaluation of care meets the needs of people requiring enhanced care.”

Source location

Response from University College London Hospitals
Page 5 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the bowel-obstruction flow chart to include escalation procedures and timelines.

Verbatim wording from the response

“We will also update our bowel obstruction flow chart by March 2024 to ensure it includes escalation procedures and timelines.”

Source location

Response from University College London Hospitals
Page 6 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and disseminate a urology referral form documenting transfer reasons, decisions, clinical priority, and coordination-centre notification.

Verbatim wording from the response

“Recognising that there was confusion between PRUH and UCLH relating to transfer we will develop a referral form for urology by May 2024 to improve documentation around the reason for transfer and agreed decisions to inform the plan of care. This will be led by the clinical lead for urology and will mirror some of our best practice referrals such as in the thoracic service.”

Source location

Response from University College London Hospitals
Page 3 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a cardiac-arrest rapid review and produce a detailed after-action improvement plan.

Verbatim wording from the response

“A 72 hour cardiac arrest rapid review was undertaken on 3rd July 2023. This culminated in an after-action review with a robust and detailed action plan. There was a delay to producing the action plan (October 2023) and we recognise this as a concern.”

Source location

Response from University College London Hospitals
Page 6 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch a nurse-in-charge dashboard incorporating live pain-review and quality-and-safety metrics.

Verbatim wording from the response

“We have since launched a nurse-in-charge dashboard (in January 2024) which incorporates a pain review. This is a live dashboard which allows the nurse-in-charge to rapidly view quality and safety metrics, such as pain scores, for all patients.”

Source location

Response from University College London Hospitals
Page 5 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the nasogastric-tube policy to cover surgical drainage and escalation of difficult or unsuccessful tube placement.

Verbatim wording from the response

“Ms Chappell was admitted to UCLH with a nasogastric (NG) tube from PRUH on 1st June 2023. The NG tube was removed on 10th June 2023 due to low drainage volume which is appropriate practice. A NG tube can be uncomfortable for patients and prolonged placement can cause inflammation of the oesophagus. We therefore remove them if they are not required. Following a scan on 22nd June there was a request for a new, larger NG to be inserted. Nasogastric tube insertion can be difficult and not predictable as to which in patients such insertion may succeed. However, we recognise there were multiple attempts to insert the larger NG tube and that there were failings in the escalation of a difficult NG tube insertion.”

Source location

Response from University College London Hospitals
Page 6 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake and report a pain-team service review to identify response-time gaps and improvement processes.

Verbatim wording from the response

“We also recognise there are improvements required around monitoring response times to pain team referrals and evaluating impact. We will undertake a service review of the pain team by May 2024, led by the head of nursing for Surgery and Cancer Board, to understand gaps in the service and to identify systems and processes for improvement. This review will report to the pain steering group by July 2024.”

Source location

Response from University College London Hospitals
Page 5 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

UCLH states the NG tube was removed appropriately because drainage was low, and that subsequent insertion was inherently difficult and unpredictable.

Verbatim wording from the response

“Ms Chappell was admitted to UCLH with a nasogastric (NG) tube from PRUH on 1st June 2023. The NG tube was removed on 10th June 2023 due to low drainage volume which is appropriate practice. A NG tube can be uncomfortable for patients and prolonged placement can cause inflammation of the oesophagus. We therefore remove them if they are not required. Following a scan on 22nd June there was a request for a new, larger NG to be inserted. Nasogastric tube insertion can be difficult and not predictable as to which in patients such insertion may succeed. However, we recognise there were multiple attempts to insert the larger NG tube and that there were failings in the escalation of a difficult NG tube insertion.”

Source location

Response from University College London Hospitals
Page 6 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The transfer delay reflected unavailable UCLH beds and an unconfirmed referral by PRUH, although UCLH acknowledges confusion about the transfer arrangements.

Verbatim wording from the response

“Ms Chappell was transferred to UCLH as an emergency referral from PRUH on 1st June 2023, as the team there believed she had suffered a perforation of her neobladder. She had been discussed by the PRUH team with a urology consultant on 22 May 2023 and accepted for transfer, however there were no available beds at the time at UCLH. PRUH appear to have organised Ms Chappell’s transfer to the UCLH Emergency Department without confirming with the Urology team at UCLH and Ms Chappell was subsequently admitted to a surgical ward (T14 north) when they had a bed available. Ms Chappell was then transferred to T14 Acute Surgical Unit on the evening of 1st June 2023.”

Source location

Response from University College London Hospitals
Page 3 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

UCLH disputes that pain relief was limited to paracetamol, citing morphine, intravenous paracetamol, patient preference and one-to-one care.

Verbatim wording from the response

“Ms Chappell was given morphine and regular intravenous paracetamol for pain relief. When administered intravenously (as opposed to orally), paracetamol can be as effective as intravenous morphine but without the side effects such as drowsiness, nausea and lowered respiratory rate. On 3rd June 2023, Ms Chappell’s respiratory rate and oxygen levels dropped following morphine administration for pain. This led to Ms Chappell requiring naloxone to reverse the effects of the morphine.”

Source location

Response from University College London Hospitals
Page 4 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

UCLH disputes that gastroenterology had agreed to take over care, stating that specialist gastroenterology teams reviewed the patient instead.

Verbatim wording from the response

“For clarification, the clinical director for gastroenterology was not involved in discussions relating to Ms Chappell’s care at UCLH: this was undertaken by the clinical lead for gastroenterology.”

Source location

Response from University College London Hospitals
Page 4 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

UCLH disputes that the buzzer was removed or the door routinely kept shut, stating the buzzer was sometimes difficult to locate.

Verbatim wording from the response

“4. At night, her buzzer was taken away from her and her door was shut.”

Source location

Response from University College London Hospitals
Page 5 · response
Published 19 December 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Establish a weekly multidisciplinary trust-wide review group for moderate-harm incidents to identify and disseminate learning.

    Stated by University College London Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 December 2023.
  2. 2

    Publish and disseminate hospital communication support books across the trust, with online intranet access and effectiveness evaluation.

    Stated by University College London Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 December 2023.
  3. 3

    Strengthen governance by having the chief nurse chair the safeguarding adults committee and learning disability steering group.

    Stated by University College London Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 December 2023.
  4. 4

    Provide ongoing assurance reporting through the learning disability steering group, safeguarding adults committee, quality and safety committee, and patient safety committee.

    Stated by University College London Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 December 2023.
  5. 5

    Launch co-produced patient-story videos to improve staff understanding of patient populations and care needs.

    Stated by University College London Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 December 2023.
  6. 6

    Convene a learning-disability incident-review subgroup covering incidents including no-harm events, with quarterly reporting of key themes.

    Stated by University College London Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 19 December 2023.
  7. 7

    Appoint a second learning disability nurse to expand specialist capacity for staff education and patient support.

    Stated by University College London Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 December 2023.
  8. 8

    Deliver bespoke learning-disability training on hospital passports and patient care needs to trust staff.

    Stated by University College London Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 December 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a weekly multidisciplinary trust-wide review group for moderate-harm incidents to identify and disseminate learning.

Verbatim wording from the response

“In October 2023 we convened a weekly, multi-professional trust wide incident review group that reviews moderate harm incidents, allowing us to better identify and disseminate learning following the introduction of the Patient Safety and Incident Response Framework (PSIRF).”

Source location

Response from University College London Hospitals
Page 6 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish and disseminate hospital communication support books across the trust, with online intranet access and effectiveness evaluation.

Verbatim wording from the response

“In June 2023 we actively promoted Learning Disability Awareness Week with support from the learning disability nurses, chief nurse and chief executive. Newly published hospital communication support books were handed out across the trust with very positive feedback.”

Source location

Response from University College London Hospitals
Page 6 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen governance by having the chief nurse chair the safeguarding adults committee and learning disability steering group.

Verbatim wording from the response

“I write to provide you with a detailed response to the Regulation 28 report dated 7th December 2023, regarding the death of Sarah Chappell on 23rd June 2023. We have worked together across the organisation with the multi-professional teams involved in Ms Chappell’s care, to provide a thorough response covering the six areas of concern raised in your report. We are committed to continuing to implement the learning and improvements identified. This includes a focused commitment to improving the care provided to patients with a learning disability. We have reviewed and strengthened our governance structures, with the chief nurse now chairing the safeguarding adults committee and the learning disability steering group.”

Source location

Response from University College London Hospitals
Page 1 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ongoing assurance reporting through the learning disability steering group, safeguarding adults committee, quality and safety committee, and patient safety committee.

Verbatim wording from the response

“The learning disability steering group (a sub-group of the safeguarding adults committee) will seek assurance from clinical teams and divisional leads that the actions outlined in this response are met and will report via the adults safeguarding committee to the quality and safety committee (a sub-committee to Trust Board). This response will also be monitored through our patient safety committee. As part of this commitment to improving the quality of care for patients with a learning disability, we have also appointed a second learning disability nurse who has been in post since August 2023. Expanding this capacity has allowed us to both increase patient case management and deliver bespoke training and education for staff.”

Source location

Response from University College London Hospitals
Page 1 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch co-produced patient-story videos to improve staff understanding of patient populations and care needs.

Verbatim wording from the response

“In January 2024 we launched patient stories via video to share patient experiences and improve staff understanding of different patient populations and care needs. The first story we co-produced focussed on the experience of a patient with a learning disability. This was presented at the trust board in January 2023.”

Source location

Response from University College London Hospitals
Page 5 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Convene a learning-disability incident-review subgroup covering incidents including no-harm events, with quarterly reporting of key themes.

Verbatim wording from the response

“In addition, a subgroup of the Learning Disability Steering Group will be convened in February 2024 to review all incidents involving patients with a learning disability, including those resulting in no harm. The subgroup aims to improve learning and inform improvements at an individual, team, organisational and system level, with quarterly reporting of key themes to the nursing & midwifery board and senior directors team.”

Source location

Response from University College London Hospitals
Page 7 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a second learning disability nurse to expand specialist capacity for staff education and patient support.

Verbatim wording from the response

“The learning disability steering group (a sub-group of the safeguarding adults committee) will seek assurance from clinical teams and divisional leads that the actions outlined in this response are met and will report via the adults safeguarding committee to the quality and safety committee (a sub-committee to Trust Board). This response will also be monitored through our patient safety committee. As part of this commitment to improving the quality of care for patients with a learning disability, we have also appointed a second learning disability nurse who has been in post since August 2023. Expanding this capacity has allowed us to both increase patient case management and deliver bespoke training and education for staff.”

Source location

Response from University College London Hospitals
Page 1 · response
Published 19 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver bespoke learning-disability training on hospital passports and patient care needs to trust staff.

Verbatim wording from the response

“To supplement the ████████ training we have delivered bespoke training to 612 staff between April-September 2023. This training is designed to improve understanding of hospital passports and the care needs of people with a learning disability. Furthermore, ADD-Vance, an external provider, delivered 8 commissioned sessions between April-June 2023 for 100 staff on “Understanding Autism and ADHD”. Feedback from staff was extremely positive.”

Source location

Response from University College London Hospitals
Page 5 · response
Published 19 December 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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