PFD report

Ania Sohail · Prevention of Future Deaths report

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Issued 7 Feb 2023•Manchester North

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
10

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised10

  1. Lack of online pharmacy information sharing with patients’ GPs
    Part of recurring concern: Unreliable communication of critical medication information to GPsPart of recurring concern: Unreliable inter-agency information sharing for coordinated care
  2. Lack of an integrated cross-pharmacy prescription alert system
    Part of recurring concern: Unreliable clinical safety-alert systems
  3. Ineffective searches of patients’ rooms for stockpiled medication
    Part of recurring concern: Failure to secure and control medicationPart of recurring concern: Unreliable searches and screening for drugs and prohibited items in controlled environments
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Deliver training for ward staff on effective room and personal searches and record compliance.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 February 2023.
  2. Action

    Audit ward care plans to confirm learning is embedded and consent is recorded.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 22 February 2023.
  3. Action

    Review observation policy and practices against best-practice standards, guidance and potential digital innovations.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 22 February 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.6

  1. Position

    NHS England has no jurisdiction over private healthcare provision, including private online prescribing services.

    Stated by Department of Health and Social CareOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of online pharmacy information sharing with patients’ GPs

Wider context from the report

“(2) There is no requirement for the on-line pharmacies to share information with the patient’s GP. This means that, in the absence of the patient’s consent to share information, the online prescriber is reliant on the accuracy and truthfulness of the history provided by the patient. ”

Is this part of a recurring concern?

Yes — Unreliable communication of critical medication information to GPs; Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an integrated cross-pharmacy prescription alert system

Wider context from the report

“(1) Whilst each individual pharmacy had in-house safety checks to safeguard against over-prescribing by their own pharmacy, there is no integrated system in place which would alert a prescriber to prescriptions that have been dispensed by other on-line pharmacies. As a result, it is currently possible for a patient to obtain excessive quantities of medication by simply placing multiple orders with different on-line pharmacists. ”

Is this part of a recurring concern?

Yes — Unreliable clinical safety-alert systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective searches of patients’ rooms for stockpiled medication

Wider context from the report

“(5) Searches undertaken on Ania’s room following the overdoses on 10 March and 5 June 2021 were ineffective and did not uncover the Propranolol that Ania had been stockpiling. ”

Is this part of a recurring concern?

Yes — Failure to secure and control medication; Unreliable searches and screening for drugs and prohibited items in controlled environments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document outcomes of negative personal searches

Wider context from the report

“(4) There is no requirement for the outcome of negative personal searches to be documented in the records and consequently there is no ability to effectively audit whether searches are taking place and the treating team are unable to assess a patient’s level of compliance with rules around bringing contraband items onto the ward. ”

Is this part of a recurring concern?

Yes — Unreliable recording of security-search outcomes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of 1:5 observation records to evidence five-minute checks

Wider context from the report

“(6) Documentation on which 1:5 observations are recorded does not evidence that a check has taken place every 5 minutes. Instead the current documentation, simply requires one signature per hour. There is therefore no mechanism by which observations can be effectively audited. ”

Is this part of a recurring concern?

Yes — Failure of care and safety auditing to identify deficiencies; Failure to assure reliable patient observations; Unreliable recording of required observations in care and custody.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify and correct inaccurate Recovery and Discharge Plan information

Wider context from the report

“(1) The Recovery & Discharge Plans contained inaccurate information regarding Ania’s consent to share information with her mother. The evidence was that this was an entry made in error in June 2020 and was not picked up by any of the nurses who updated the Recovery & Discharge Plan over the subsequent 11 months. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to separately record post-leave assessment completion and outcomes

Wider context from the report

“(7) There is no requirement to make a separate entry evidencing that a post-leave assessment has been undertaken. The post-leave assessments are currently subsumed within Day Notes and do not clearly state whether an assessment was undertaken, what was discussed and the outcome of the assessment. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to prevent contraindicated prescribing across online and other prescribers

Wider context from the report

“(3) Lack of information sharing also creates a risk that a GP or Pharmacist Prescriber may unwittingly prescribe a medication that is contraindicated with a medication that has been dispensed through an on-line pharmacy. ”

Is this part of a recurring concern?

Yes — Unreliable communication of critical medication information to GPs.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of mandatory refresher training in basic nursing care

Wider context from the report

“(3) Mandatory refresher training on basic aspects of nursing care such as record keeping, searches, care-planning, undertaking pre- and post-leave assessments and confidentiality is not provided to staff. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of Recovery and Discharge Plans to address online medication procurement risks

Wider context from the report

“(2) The Recovery & Discharge Plans did not address the risks associated with Ania’s procurement of Propranolol from on-line pharmacies. The evidence was that an update of the Recovery & Discharge Plan involved members of nursing staff simply adding a note that the overdoses had taken place. The Plan did not show that any meaningful thought had been given to addressing the particular risk associated with the procurement of on-line medication. ”

Is this part of a recurring concern?

Yes — Failure to establish effective plans to address identified safety concerns; Failure to reliably develop and review risk-reduction plans; Unreliable hospital discharge processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver training for ward staff on effective room and personal searches and record compliance.

Verbatim wording from the response

“In respect of searches, a Trust Risk & Safety Advisor has facilitated training sessions regarding how to conduct both room and personal searches effectively. All ward staff have completed this training and the ward manager keeps a record of staff compliance.”

Source location

Response from Greater Manchester Mental Health
Page 2 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit ward care plans to confirm learning is embedded and consent is recorded.

Verbatim wording from the response

“The Recovery and Discharge Plan that was in place prior to the incident Ania’s death is no longer used by GMMH and has been replaced by the care plan document that is used in all other inpatient areas of the Trust. This document is called the PAC (Acute Triage and Assessment Care Plan). A local audit of care plans will be undertaken by the ward manager by the end of May to ensure learning is embedded and consent is evidenced in the care plans.”

Source location

Response from Greater Manchester Mental Health
Page 1 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review observation policy and practices against best-practice standards, guidance and potential digital innovations.

Verbatim wording from the response

“The Trust is currently undertaking a review of our Observation policy and practices through a task and finish working group which to date has reviewed best practice standards and guidance on the management and practice of therapeutic observations & engagement including the review of any digital innovations to support practice.”

Source location

Response from Greater Manchester Mental Health
Page 3 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Griffin ward staff access to training on confidentiality and when confidentiality may be breached.

Verbatim wording from the response

“Confidentiality and when to breach this is included in the Trust Clinical Risk Assessment policy and the training. This was also included in the learning event held in respect of Capacity and consent, that is available to all staff via the Trust Intranet. All staff on Griffin ward will have access to this training event by the end of April 2023.”

Source location

Response from Greater Manchester Mental Health
Page 2 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a staff training package and competency assessment framework for therapeutic observations and engagement.

Verbatim wording from the response

“Senior members of this group have attended workshops facilitated by the CQC who acknowledge that carrying out and recording observations is a National issue. A training needs analysis of the requirements for staff training and education is being undertaken and a training package and competency assessment framework is being developed.”

Source location

Response from Greater Manchester Mental Health
Page 3 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit pre- and post-leave assessments and related documentation.

Verbatim wording from the response

“An audit of pre and post leave assessments and related documentation will be carried out by the ward manager by the end of May 2023.”

Source location

Response from Greater Manchester Mental Health
Page 2 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt five-minute observation recording sheets and audit completion at least weekly.

Verbatim wording from the response

“The current Trust observation policy does have a 1:5 minute recording sheet that requires a signature every 5 minutes. This has now been adopted by the service and its completion is audited by the ward manager as a minimum weekly.”

Source location

Response from Greater Manchester Mental Health
Page 3 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Trust search policy to incorporate learning about contraband and reinforce search procedures.

Verbatim wording from the response

“The Trust policy HS13 Search of service users, visitors and belonging policy was reviewed and updated to include the learning from Ania’s death. This included a review of contraband items and reinforcement of search procedures.”

Source location

Response from Greater Manchester Mental Health
Page 3 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Replace the Recovery and Discharge Plan with the PAC Acute Triage and Assessment Care Plan across inpatient areas.

Verbatim wording from the response

“The Recovery and Discharge Plan that was in place prior to the incident Ania’s death is no longer used by GMMH and has been replaced by the care plan document that is used in all other inpatient areas of the Trust. This document is called the PAC (Acute Triage and Assessment Care Plan). A local audit of care plans will be undertaken by the ward manager by the end of May to ensure learning is embedded and consent is evidenced in the care plans.”

Source location

Response from Greater Manchester Mental Health
Page 1 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and share an inpatient leave care bundle covering safe community leave, return, and pre- and post-leave assessments.

Verbatim wording from the response

“The Trust has developed an inpatient ‘Care Bundle – Leave from inpatient units’. The care bundle provides guidance to staff when supporting service users who are inpatients to access leave into the community and return to the ward safely. The care bundle prompts staff to complete pre and post-leave assessments and where to document these. This care bundle has been shared with all inpatient staff through established communication systems and was featured in the Patient safety Newsletter in January 2023.”

Source location

Response from Greater Manchester Mental Health
Page 2 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England has no jurisdiction over private healthcare provision, including private online prescribing services.

Verbatim wording from the response

“NHS England has no jurisdiction over private provision. Private providers would need a very good reason to breach a patient’s refusal to share their information as they are legally obliged to safeguard sensitive information under the General Data Protection Regulation. The General Pharmaceutical Council has provided information to online pharmacies on Providing medicines online, which is available at: Online Pharmacy Services (pharms.com)”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The former Recovery and Discharge Plan has been replaced by the PAC care plan used across inpatient areas.

Verbatim wording from the response

“(1) The Recovery and Discharge plans contained inaccurate information regarding Ania’s consent to share information with her mother. The evidence was that this was an entry made in error in June 2020 and was not picked up by any of the Nurses who updated the Recovery and Discharge Plan over the subsequent eleven months.”

Source location

Response from Greater Manchester Mental Health
Page 1 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Room searches were conducted and found no medication; intimate searches were not indicated at the time.

Verbatim wording from the response

“(5) Searches undertaken of Ania’s room following the overdoses on 10 March and 5 June 2021 were ineffective and did not uncover the Propranolol that Ania had been stockpiling.”

Source location

Response from Greater Manchester Mental Health
Page 3 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Inpatient Leave Care Bundle sets clear expectations for undertaking and recording pre- and post-leave assessments.

Verbatim wording from the response

“(7) There is no requirement to make a separate entry evidencing that a post-leave assessment has been undertaken. The post-leave assessments are currently subsumed within Day Notes and do not clearly state whether an assessment was undertaken, what was discussed and the outcome of the assessment.”

Source location

Response from Greater Manchester Mental Health
Page 3 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust’s Search Policy already specifies recording whether searches find anything, and leave assessments include reasons for searches.

Verbatim wording from the response

“(4) There is no requirement for the outcome of negative personal searches to be documented in the records and consequently there is no ability to effectively audit whether searches are taking place and the treating team are unable to assess a patient’s level of compliance with rules around bringing contraband items onto the ward.”

Source location

Response from Greater Manchester Mental Health
Page 3 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The current observation policy already requires signatures every five minutes, with completion audited weekly by the ward manager.

Verbatim wording from the response

“(6) Documentation on which 1:5 observations are recorded does not evidence that a check has taken place every 5 minutes. Instead, the current documentation, simply requires one signature per hour. There is therefore no mechanism by which observations can be effectively audited.”

Source location

Response from Greater Manchester Mental Health
Page 3 · response
Published 22 February 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Work with the Expert Advisory Committee to seek approval for full Summary Care Record rollout in the private sector and consider its scope and constraints.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 22 February 2023.
  2. 2

    Report proof-of-concept learning to the Expert Advisory Committee, including benefits and potential unintended consequences.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 22 February 2023.
  3. 3

    Continue working with private healthcare providers through Summary Care Record proof-of-concept access arrangements.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 22 February 2023.
  4. 4

    Develop a Trust-wide audit tool based on the service audit.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 22 February 2023.
  5. 5

    Deliver training on capacity, consent and use of the Acute Triage and Assessment document.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 February 2023.
  6. 6

    Create and disseminate a safety briefing on online pharmacies, Propranolol risks and relevant online-purchasing principles.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 February 2023.
  7. 7

    Provide Trust-wide learning on assessing and recording capacity decisions through a recorded session available to employees.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 February 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the Expert Advisory Committee to seek approval for full Summary Care Record rollout in the private sector and consider its scope and constraints.

Verbatim wording from the response

“Learnings from these PoCs will be reported back to the Expert Advisory Committee to better understand any benefits realised but also any potential unintended consequences. NHS England will work with the Expert Advisory Committee to seek full rollout approval in this sector and consider the scope of this approval and any specific exclusions, constraints, or caveats.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report proof-of-concept learning to the Expert Advisory Committee, including benefits and potential unintended consequences.

Verbatim wording from the response

“Learnings from these PoCs will be reported back to the Expert Advisory Committee to better understand any benefits realised but also any potential unintended consequences. NHS England will work with the Expert Advisory Committee to seek full rollout approval in this sector and consider the scope of this approval and any specific exclusions, constraints, or caveats.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with private healthcare providers through Summary Care Record proof-of-concept access arrangements.

Verbatim wording from the response

“The Summary Care Record (SCR) was originally designed and communicated as a means to support patients when they receive emergency care. Over time, the significant value of access to SCR to wider healthcare services has been recognised and, as a result, NHS England has worked with an Expert Advisory Committee to extend its use into multiple other care settings through a governance framework into which patients and professionals contribute.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a Trust-wide audit tool based on the service audit.

Verbatim wording from the response

“In addition to the audit being carried out in this service, an audit tool will be developed by the Head of Nursing on the back of this to be rolled out across the Trust.”

Source location

Response from Greater Manchester Mental Health
Page 4 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver training on capacity, consent and use of the Acute Triage and Assessment document.

Verbatim wording from the response

“The Service has developed training that has been delivered through ‘Lunch and Learn’ events in respect of capacity, consent and the Trust’s ATC document.”

Source location

Response from Greater Manchester Mental Health
Page 2 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create and disseminate a safety briefing on online pharmacies, Propranolol risks and relevant online-purchasing principles.

Verbatim wording from the response

“During the Trust review, following Ania’s death, it was unclear whether all staff were aware that Ania was buying medications from online Pharmacies or that this was an easily accessible way to obtain medication. In response, GMMH have created a Safety Briefing regarding the use of online pharmacies and Propranolol, aimed at communicating to staff the risks associated with the procurement of medication via online Pharmacies and the General Medical Councils ‘ten principles’ around online purchasing. This briefing, and the circumstances leading to its development featured in the Trust patient safety Newsletter in February 2023. This Newsletter is deployed monthly and is shared with all staff across the Trust. A copy of the Safety Briefing is attached to this response.”

Source location

Response from Greater Manchester Mental Health
Page 2 · response
Published 22 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Trust-wide learning on assessing and recording capacity decisions through a recorded session available to employees.

Verbatim wording from the response

“There has been a Trust wide learning event how to assess and record decisions around testing a patient’s capacity and formally record the decision made. This was recorded and is available to all Trust employees.”

Source location

Response from Greater Manchester Mental Health
Page 2 · response
Published 22 February 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026