PFD report

Lita SERKES · Prevention of Future Deaths report

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Issued 16 Dec 2016•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to ensure functioning delivery of patient-controlled analgesia
    Part of recurring concern: Failure to provide required medication promptly when clinically needed
  2. Unavailability of computer systems delaying access to blood results
    Part of recurring concern: Failure to ensure clinical investigation results are reliably available, interpreted and acted upon
  3. Failure to record clinically relevant discussions and diagnostic information in medical notes
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Reiterate to all nursing staff the requirement for contemporaneous and accurate patient-observation records through Safety Huddles.

    Stated by Barts Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2017.
  2. Action

    Review the hospital policy for stroke management.

    Stated by Barts Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2017.
  3. Action

    Review the Hyperacute Stroke Unit checklist of advice.

    Stated by Barts Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2017.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure functioning delivery of patient-controlled analgesia

Wider context from the report

“4. Patient controlled administration of pain relief was arranged for Mrs Serkes, but she remained in pain. It was quite some time before it was recognised that the device was not connected and so was not delivering any analgesia. ”

Is this part of a recurring concern?

Yes — Failure to provide required medication promptly when clinically needed.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of computer systems delaying access to blood results

Wider context from the report

“6. The same surgeon described in court his view that [static] imaging did not disclose any active bleeding and so there was no indication to return to theatre. However, later in evidence he agreed that the scans simply showed a collection of blood and could not demonstrate whether the bleeding was active. When I asked about the haemoglobin, he responded that at 3.04pm that afternoon, it was recorded as 7 (he said 7, not 70), having dropped from a normal level of 120. He explained that this result might have been available earlier, but the computers were down in the middle of the day. After further discussion, the surgeon told me that, given the 8cm haematoma he had diagnosed at the beginning of the day (Saturday, 23 July), he now believes that more efforts should have been made to review the blood results earlier, and in any event before Mrs Serkes was transferred to the Royal London Hospital. He said that if he had considered the blood results earlier in the day, he would have recognised a much bigger bleed than he actually appreciated. He said that he would probably have advised a further laparotomy – though of course there is no way of knowing if Mrs Serkes would have survived that. ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical investigation results are reliably available, interpreted and acted upon.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record clinically relevant discussions and diagnostic information in medical notes

Wider context from the report

“2. When Mrs Serkes’ treating consultant gynaecological surgeon attended her at 10.30am on Saturday, 23 July, he formed the impression that he was the first person to diagnose the stroke. In fact, her son and another doctor had already discussed the stroke, and her son was under the impression that they were simply waiting for an ambulance to transfer to the Royal London Hospital. (He was already making arrangements to drive his father there.) None of this is recorded in the medical notes. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record clinical attendance and examination in medical notes

Wider context from the report

“5. Mrs Serkes’ surgeon went to the Royal London Hospital to see her at 10.30pm on Saturday, 23 July. He described in court palpating her abdomen and there being no rigidity, guarding, or further distension. However, he made no record in the medical notes of his attendance and examination. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review blood results promptly before emergency transfer

Wider context from the report

“6. The same surgeon described in court his view that [static] imaging did not disclose any active bleeding and so there was no indication to return to theatre. However, later in evidence he agreed that the scans simply showed a collection of blood and could not demonstrate whether the bleeding was active. When I asked about the haemoglobin, he responded that at 3.04pm that afternoon, it was recorded as 7 (he said 7, not 70), having dropped from a normal level of 120. He explained that this result might have been available earlier, but the computers were down in the middle of the day. After further discussion, the surgeon told me that, given the 8cm haematoma he had diagnosed at the beginning of the day (Saturday, 23 July), he now believes that more efforts should have been made to review the blood results earlier, and in any event before Mrs Serkes was transferred to the Royal London Hospital. He said that if he had considered the blood results earlier in the day, he would have recognised a much bigger bleed than he actually appreciated. He said that he would probably have advised a further laparotomy – though of course there is no way of knowing if Mrs Serkes would have survived that. ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical investigation results are reliably available, interpreted and acted upon.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise the limitations of imaging in assessing active bleeding

Wider context from the report

“6. The same surgeon described in court his view that [static] imaging did not disclose any active bleeding and so there was no indication to return to theatre. However, later in evidence he agreed that the scans simply showed a collection of blood and could not demonstrate whether the bleeding was active. When I asked about the haemoglobin, he responded that at 3.04pm that afternoon, it was recorded as 7 (he said 7, not 70), having dropped from a normal level of 120. He explained that this result might have been available earlier, but the computers were down in the middle of the day. After further discussion, the surgeon told me that, given the 8cm haematoma he had diagnosed at the beginning of the day (Saturday, 23 July), he now believes that more efforts should have been made to review the blood results earlier, and in any event before Mrs Serkes was transferred to the Royal London Hospital. He said that if he had considered the blood results earlier in the day, he would have recognised a much bigger bleed than he actually appreciated. He said that he would probably have advised a further laparotomy – though of course there is no way of knowing if Mrs Serkes would have survived that. ”

Is this part of a recurring concern?

Yes — Unreliable interpretation of diagnostic imaging.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in transferring patients requiring emergency specialist stroke care

Wider context from the report

“3. The decision was made by, at the latest 10.30am, but quite possibly an hour before then, to transfer Mrs Serkes to the Royal London Hospital for specialist care, but transfer was not effected until 2.07pm. Stroke is an emergency. ”

Is this part of a recurring concern?

Yes — Failure to provide timely emergency hospital conveyance; Unreliable emergency access to hospital care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to investigate discrepancies in recorded and observed patient observations

Wider context from the report

“1. The Whipps Cross medical notes record normal observations, most specifically that Mrs Serkes was “alert” at 9.50am on Saturday, 23 July 2016. However, by that time, her son had been at her bedside for nearly an hour and had himself realised that Mrs Serkes had suffered a stroke. He saw no nurse conducting any observations at this time. Some five months on, no member of staff has yet addressed this discrepancy with the nurse who recorded the observations. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reiterate to all nursing staff the requirement for contemporaneous and accurate patient-observation records through Safety Huddles.

Verbatim wording from the response

“1. The requirement of making contemporaneous and accurate recording of patient observations has been reiterated to all nursing staff via the Safety Huddle. The discrepancy in this instance has been discussed with the nurse in question and they have been asked to reflect on this incident and have been given appropriate training.”

Source location

2016-0458-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the hospital policy for stroke management.

Verbatim wording from the response

“3. The Trust recognises that stroke is an emergency and that you feel there was inadequate urgency in managing Mrs Serkes stroke. As a result the Trust is currently in the process of reviewing the hospital policy for the management of stroke and is also reviewing the checklist of advice given by the Hyperacute Stroke Unit. The Trust is hoping that this will be completed by 01 April 2017.”

Source location

2016-0458-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Hyperacute Stroke Unit checklist of advice.

Verbatim wording from the response

“3. The Trust recognises that stroke is an emergency and that you feel there was inadequate urgency in managing Mrs Serkes stroke. As a result the Trust is currently in the process of reviewing the hospital policy for the management of stroke and is also reviewing the checklist of advice given by the Hyperacute Stroke Unit. The Trust is hoping that this will be completed by 01 April 2017.”

Source location

2016-0458-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reiterate to all medical staff the availability of point-of-care tests for deteriorating patients.

Verbatim wording from the response

“7. The Trust has reiterated to all medical staff the availability and option of using point of care tests when managing deteriorating patients. These are tests that can be carried out at the point of care ie. without having to send the sample to the laboratory. The Trust feels that by highlighting this option to all staff will ensure that investigations will be performed with the appropriate degree of urgency in the future.”

Source location

2016-0458-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ongoing training to all nursing staff on using patient-controlled analgesia machines.

Verbatim wording from the response

“4. To ensure that this doesn’t happen again, the pain team is giving on-going training to all nursing staff in the use of PCA machines.”

Source location

2016-0458-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Brief all medical staff on the requirement to record patient events completely and contemporaneously in medical records.

Verbatim wording from the response

“2. All medical staff have been briefed on the requirement for complete and contemporaneous recording of all events in a patient’s medical records.”

Source location

2016-0458-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 12 February 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026