PFD report

Sarah Kathleen Hill · Prevention of Future Deaths report

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Issued 26 May 2025•Cumbria

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
20

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Lack of documentation about the use of cot sides
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care recordsPart of recurring concern: Unreliable safety controls for cots and cot sides
  2. Insufficient ward nursing capacity for safe patient allocation
    Part of recurring concern: Insufficient qualified healthcare staffing capacity
  3. Failure to undertake and evidence appropriate falls risk assessments
    Part of recurring concern: Inadequate control of falls risks
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. Action

    Recruit to the approved AMU establishment of eight qualified day nurses and seven night nurses.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 June 2025.
  2. Action

    Develop and implement a Trust-wide documented risk-benefit protocol for placing deteriorating patients in isolation.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 June 2025.
  3. Action

    Develop a cohort-based care model for admission-ward patients with elevated NEWS2 scores and assess it for wider rollout.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 June 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    FRAMP falls assessments were completed and updated appropriately; the identified failure concerned documenting and applying mitigating controls.

    Stated by North Cumbria Integrated Care NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of documentation about the use of cot sides

Wider context from the report

“(2) There was a lack of documentation about the use of cot sides and the placement of the call bell within Mrs Hill's reach . ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records; Unreliable safety controls for cots and cot sides.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient ward nursing capacity for safe patient allocation

Wider context from the report

“(5) I was advised that the ward was understaffed and under pressure . I was told that despite this being appropriately escalated nurses were caring for 10 patients when the expected allocation would be 6 patients for each nurse on duty .No further help was provided to the ward following escalation . The evidence presented to me was that this was not an unusual situation on the ward . ”

Is this part of a recurring concern?

Yes — Insufficient qualified healthcare staffing capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake and evidence appropriate falls risk assessments

Wider context from the report

“(1) There was a lack of evidence suggested appropriate falls risk assessments had been undertaken and a failure to report falls / collapses on the ward . ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure call bells are within patients' reach

Wider context from the report

“(2) There was a lack of documentation about the use of cot sides and the placement of the call bell within Mrs Hill's reach . ”

Is this part of a recurring concern?

Yes — Unreliable call bell systems for summoning assistance.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide additional monitoring for patients in side rooms that are not easily observed

Wider context from the report

“(4) Mrs Hill was placed in a side room where she was not easily observed without consideration given for the need for additional monitoring which led to her being left alone for extended periods of time. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to report falls or collapses on the ward

Wider context from the report

“(1) There was a lack of evidence suggested appropriate falls risk assessments had been undertaken and a failure to report falls / collapses on the ward . ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable reporting of patient-safety incidents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of frequent recorded observations for deteriorating patients

Wider context from the report

“(3) There was a lack of frequent recorded observations necessitated by Mrs Hill's deteriorating condition. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements; Unreliable recording of required observations in care and custody.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit to the approved AMU establishment of eight qualified day nurses and seven night nurses.

Verbatim wording from the response

“Concern 5: Staffing Levels and Escalation Response Response: The AMU have experienced nurse staffing difficulties with temporary escalation beds being open indefinitely. This has significantly impacted the ability to staff the ward in line with the recommended safe nurse staffing ratio of 1:6. This was acknowledged by the Trust in 2025 and an increased funded establishment was awarded in April 2025. The AMU is now ensuring that staffing levels are maintained at a minimum of six qualified nurses 24 hours per day to maintain a maximum nurse-to-patient ratio of 1:7.8 (nurse in charge plus 5 nurses for 39 patients). Furthermore, a new safe staffing establishment was approved in April 2025 for the ward, increasing staffing levels to eight qualified nurses during the day and seven at night.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 5 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and implement a Trust-wide documented risk-benefit protocol for placing deteriorating patients in isolation.

Verbatim wording from the response

“Side Room Risk Assessment: Working with the infection prevention team, using the hierarchy of risks alongside professional judgement, develop and implement a Trust wide documented risk-”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 4 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a cohort-based care model for admission-ward patients with elevated NEWS2 scores and assess it for wider rollout.

Verbatim wording from the response

“Cohort Monitoring: A pilot of a cohort-based care model for patients on the admission ward with elevated NEW2 scores is under development and if successful will be rolled out to other acute admission wards. This will allow greater visibility of patient’s with a dedicated nurse for the area/room. Prioritise use of rooms 1-6 which are closer to the front of the ward and doctor hub room.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 5 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise and implement the Safe Staffing Escalation SOP, including 30-minute action triggers and nurse-to-patient ratio review.

Verbatim wording from the response

“Staffing Escalation SOP Review: The Trust’s Safe Staffing Escalation SOP will be revised and implemented to ensure that unmet staffing thresholds trigger action within 30 minutes, including redeployment. This will include a review of nurse-to-patient ratios.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 5 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver refresher incident-reporting training to AMU nursing staff covering falls, collapses, unwitnessed incidents and reporting thresholds.

Verbatim wording from the response

“Incident Reporting Training: Refresher training is being delivered to all AMU nursing staff to clarify expectations around reporting collapses, falls, and unwitnessed incidents with an emphasis on always reporting even if there is doubt. Clarity will be included on borderline definitions and thresholds for reporting. This training will be expanded based upon the findings of the compliance review audit.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 3 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and pilot a two-zone ward layout with two registered nurses to improve visibility and responsiveness.

Verbatim wording from the response

“Ward Layout Improvements: A proposal to split the corridor where the single rooms are, into two zones with two registered nurses is being developed and will be piloted to improve nurse-patient ratios in this part of the ward.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 5 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete an urgent assurance check of falls documentation and current AMU patient monitoring.

Verbatim wording from the response

“Immediate Assurance Check: An urgent assurance check on falls documentation and current patient monitoring on AMU is being completed to confirm improved compliance post-incident. Additionally, the ward has an established programme of work to undertake thematic reviews of falls related incidents (including collapses) on a quarterly basis to determine quality improvement plans and identify any new themes that ought to be shared with other teams or added to our Falls Trust Wide Improvement Plan.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 2 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce at least hourly intentional rounding for patients receiving necessary side-room care through visual prompts.

Verbatim wording from the response

“Intentional Rounding: Where side room care is necessary, intentional rounding will be re-enforced at least hourly, and staff are reminded of this through visual prompts.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 5 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the Nurse-in-Charge checklist to include bed rails, call bells and environmental safety.

Verbatim wording from the response

“Daily Spot Checks: The daily Nurse-in-Charge quality checklist will be revised to include specific items on bed rails, call bells and environmental safety.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 3 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the FRAMP policy to mandate reassessment after sedation, deterioration or procedures and reinforce prompt documentation.

Verbatim wording from the response

“Protocol Update: The FRAMP policy will be revised to mandate reassessment following sedation, clinical deterioration, or medical procedures. This will include reinforcement of prompt documentation.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 3 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore mandatory electronic fields for bed-rail status and call-bell placement, including with the replacement-record supplier.

Verbatim wording from the response

“Electronic Documentation Enhancement: The Web V electronic record system is under review to explore the options to introduce mandatory (cannot be bypassed) fields for bed rails status and call bell placement. NB: WebV will be replaced as part of the implementation of a new electronic patient record in 2026 and this feature will be explored with the supplier to ensure any progress made with WebV is not lost.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 3 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore electronic-health-record dashboard options for real-time observation flagging and escalation alerts.

Verbatim wording from the response

“• Deteriorating Patient Dashboard: Options are to be explored to enhance real-time flagging systems within the electronic health record, including escalation alerts visible to nurses and medical clinicians if observations fall below safe thresholds.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 4 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review ward falls assurance evidence against the Trust-wide Falls Improvement Plan and ward SMART plans.

Verbatim wording from the response

“Compliance Review: The trust is reviewing the falls assurance evidence being captured by those wards undertaking Quality Accreditation to ensure that results are aligned with the Trust-wide Falls Improvement Plan and are linked to individual ward SMART improvement plans.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 2 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

FRAMP falls assessments were completed and updated appropriately; the identified failure concerned documenting and applying mitigating controls.

Verbatim wording from the response

“Concern 1: Inadequate Falls Risk Assessment and Incident Reporting Response: The Trust acknowledges the failure to evidence appropriate falls risk assessment and timely incident reporting in Mrs Hill’s care.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 2 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Four-hourly observations initially complied with NEWS2 policy because the recorded scores did not trigger increased monitoring, despite later missed observations and escalation failures.

Verbatim wording from the response

“Following Mrs Hill’s ERCP procedure on 5 November 2024, she was admitted to the AMU at 19:00 hours with a diagnosis of post-ERCP pancreatitis based on a significantly raised amylase level. Mrs Hill’s condition initially appeared stable, with a planned 4-hourly National Early Warning Score (NEWS 2) in response to the score of 0-1 due to temperature 38.2°C on 6 November 2024. In line with the Trust policy (4-6 hourly observations for the first 48 hours unless NEWS2 triggers a change/escalation), the vital signs monitoring remained at 4 hourly.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 3 · response
Published 17 June 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Incorporate communication style, staff approach, kindness and attentiveness into AMU team training and values work.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 June 2025.
  2. 2

    Review and consider the appropriate admission pathway for patients following ERCP.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 June 2025.
  3. 3

    Review NEWS2 escalation protocols for clarity, accessibility and multidisciplinary use with persistently raised scores.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 June 2025.
  4. 4

    Review endoscopy-to-ward communication pathways and establish post-procedure handover and follow-up processes.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 June 2025.
  5. 5

    Facilitate targeted deteriorating-patient training for AMU multidisciplinary staff and other key wards.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 June 2025.
  6. 6

    Implement twice-daily handover spot checks of recorded safety measures by the Nurse in Charge.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 June 2025.
  7. 7

    Undertake quarterly thematic reviews of falls and collapse incidents to identify quality improvements and Trust-wide learning.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 June 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate communication style, staff approach, kindness and attentiveness into AMU team training and values work.

Verbatim wording from the response

“Additional Assurance The case has highlighted the importance of addressing patient or family perceptions of care. The AMU team will work to include reflection on our communication style, staff approach, and the integration of kindness and attentiveness into our team training and values. This will be measured through existing friends and family surveys and our resulting improvement work.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 5 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and consider the appropriate admission pathway for patients following ERCP.

Verbatim wording from the response

“• Post procedure admission – The Trust site and leadership teams are to review and consider the correct admission route for patient admission pathway for post procedure specific for ERCP.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 4 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review NEWS2 escalation protocols for clarity, accessibility and multidisciplinary use with persistently raised scores.

Verbatim wording from the response

“• Early Warning Score (NEWS2) Protocol Review: Escalation protocols are to be reviewed to ensure clarity, accessibility, and use by the full multidisciplinary team (MDT), especially for patients with persistently raised NEWS2.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 4 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review endoscopy-to-ward communication pathways and establish post-procedure handover and follow-up processes.

Verbatim wording from the response

“• Endoscopy–Ward Handover: The Trust will review communication pathways between procedural units (e.g. Endoscopy) and admitting wards and ensure there is a clear process for follow up and handover post procedure, notifying treating clinicians of significant patient deterioration or death post-procedure and ensuring continuity of care and learning.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 4 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Facilitate targeted deteriorating-patient training for AMU multidisciplinary staff and other key wards.

Verbatim wording from the response

“• Education Programme: A targeted training programme for AMU MDT staff and other key wards is to be facilitated for nursing and junior medical staff to focus on staff roles in managing deteriorating patients, including sepsis and pancreatitis, aimed at nursing and junior medical staff.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 4 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement twice-daily handover spot checks of recorded safety measures by the Nurse in Charge.

Verbatim wording from the response

“Twice-Daily Environmental Review: Implementation of a formal twice-daily spot check at each handover by the Nurse in Charge will ensure accurate recording of safety measures.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 3 · response
Published 17 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake quarterly thematic reviews of falls and collapse incidents to identify quality improvements and Trust-wide learning.

Verbatim wording from the response

“Immediate Assurance Check: An urgent assurance check on falls documentation and current patient monitoring on AMU is being completed to confirm improved compliance post-incident. Additionally, the ward has an established programme of work to undertake thematic reviews of falls related incidents (including collapses) on a quarterly basis to determine quality improvement plans and identify any new themes that ought to be shared with other teams or added to our Falls Trust Wide Improvement Plan.”

Source location

Response from North Cumbria Integrated Care NHS Foundation Trust
Page 2 · response
Published 17 June 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026