PFD report

Tomasz Nowosad · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 20 Dec 2019•Manchester City

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
21

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised21

  1. Insufficient availability of safer cells and CCTV-monitored cells
    Part of recurring concern: Inadequate CCTV coverage and monitoring in custodial settingsPart of recurring concern: Insufficient availability of certified safer cells for prisoners at risk of self-harm
  2. Absence of timely, full and accurate clinical record keeping
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  3. Lack of written rationale for self-harm and suicide risk assessments
    Part of recurring concern: Unreliable assessment of suicide and self-harm riskPart of recurring concern: Unreliable recording of prisoner risk assessments and decisions
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Redevelop ACCT training and deliver it to new staff and as refresher training for existing staff.

    Stated by HM Prison and Probation ServiceStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2020.
  2. Action

    Increase the availability of safer cells for governors wherever possible through the national prison safety programme.

    Stated by HM Prison and Probation ServiceStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2020.
  3. Action

    Hold and document ACCT case reviews before prisoner location moves, with receiving-location representation and transfer of relevant information.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 8 January 2020.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Capital investment requirements prevent safer-cell environmental improvements from progressing as quickly as desired.

    Stated by HM Prison and Probation ServiceUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient availability of safer cells and CCTV-monitored cells

Wider context from the report

“5.14 It is suggested that HMPS should consider increasing the number of Safer cells throughout the whole of the prison and also having more CCTV monitored cells. ”

Is this part of a recurring concern?

Yes — Inadequate CCTV coverage and monitoring in custodial settings; Insufficient availability of certified safer cells for prisoners at risk of self-harm.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of timely, full and accurate clinical record keeping

Wider context from the report

“5 5 It is suggested that there was an absence of timely, full and accurate clinical record keeping by members of GMMH mental health staff (whether they be healthcare assistants, nurses or doctors) This is a professional requirement under GMC Good Practice and the NMC code of conduct It is suggested that steps are taken to ensure this is completed in all cases and appropriate audits undertaken to check on this. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of written rationale for self-harm and suicide risk assessments

Wider context from the report

“5 3 It is suggested that whenever an assessment of risk of self-harm or suicide is undertaken there is a written record made of the factors or issues involved in this or what weight or consideration was given to them and how the risk assessment was arrived at It is suggested that it would be appropriate for GMMH and HMPS to ensure that this is introduced ”

Is this part of a recurring concern?

Yes — Unreliable assessment of suicide and self-harm risk; Unreliable recording of prisoner risk assessments and decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inappropriate minimisation of prisoners’ illness or vulnerability during transfer decisions

Wider context from the report

“5 16 It is suggested that it is not appropriate to indicate to a patient prisoner that they are not so ill or vulnerable as others in considering a move out of the HCC because that may influence their cooperation and disclosure of their symptoms and presentation It is suggested that guidance is issued to GMMH staff about this ”

Is this part of a recurring concern?

Yes — Failure to ensure care staff can communicate effectively with residents and patients; Failure to ensure safe prisoner transfers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inconsistent use of interpretation services during healthcare interviews and ACCT reviews

Wider context from the report

“5 4 It appears that there was no consistent use of the language line interpretation service by HMPS or GMMH staff, and it is suggested that wherever an identified need for the use of this service is recognised it should be used on all healthcare interviews as well as at ACCT reviews While some prisoners may speak some, little or virtually no English, it is essential that every effort is made to ensure that they can understand, so far as it possible, the issues being raised and discussed with them. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes; Unreliable and delayed access to interpreters for safety-critical communication.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Overreliance on prisoners’ denials and tick-box recording in suicide and self-harm risk assessment

Wider context from the report

“5 1 The context of this case has to be seen in the light of the fact that in 2019 two self-inflicted deaths happened at HMP Manchester There were four in 2018 and my records indicate that there have been 29 from the beginning of 2006 up to date In view of the evidential issues highlighted above it is suggested that there has been a repeated theme in the majority of these cases that there was an over reliance and emphasis on the assumptions made by a prisoner that they “had no thoughts of self-harm or suicide” This is often simply recorded in ACCT reviews by ticking boxes on the review document. Whilst it is appropriate for this issue to be addressed whenever a prison is on an ACCT either by healthcare staff or at ACCT reviews because in many cases prisoners still go on to harm themselves or commit suicide It should not be regarded as definitive This was recognised and recorded in the latest PPO Investigation Report relating to a death that occurred on 5 April 2019 This was specifically referred to in paragraph 26 of the report which said “In previous investigation into self-inflicted deaths at Manchester, we identified weaknesses in the risk assessment of prisoners at risk of suicide and self-harm We found in particular that staff placed too much emphasis on prisoner’s presentation and did not give sufficient consideration to their risk factors” ”

Is this part of a recurring concern?

Yes — Ineffective prison suicide and self-harm prevention systems; Unreliable ACCT suicide and self-harm prevention processes; Unreliable assessment of suicide and self-harm risk.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate ACCT review during moves from safer cells to ordinary cells

Wider context from the report

“5 13 It is suggested that since that the overwhelming majority of prisoners who kill themselves do so by ligatures particular care should be taken when prisoner who is on an ACCT is moved from a safer cell to an ordinary cell and their ACCT should be carefully reviewed and the number, type and frequency of observations Prisoner can quickly get used to the regularity of observations and undertake self-harming or suicidal behaviour when they think they will not be seen or have contact from HMPS or GMMH staff ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain auditable cross-shift handover of relevant information

Wider context from the report

“5 11 It is suggested that there should be an auditable process of ensuring that all appropriate information is handed over between different shifts of GMMH and HMPS staff so that there is a continuity and consistency of available information ”

Is this part of a recurring concern?

Yes — Unreliable custody handovers; Unreliable shift handover processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide coordinated interpreted communication about prisoner transfers

Wider context from the report

“5 15 It is suggested that it is not appropriate for GMMH clinical or Nursing Staff to put the onus or responsibility on a prisoner to interact with HMPS staff to try and understand why they may be moving from one location to another without both being present and the language line service used to try and ensure no miscommunication and that appropriate written guidance should be given to all staff ”

Is this part of a recurring concern?

Yes — Failure to ensure safe prisoner transfers; Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of prison staff to separately record self-harm and suicide risk information

Wider context from the report

“5 7 It is suggested that whenever there is a healthcare interview and a member of prison discipline staff is present, records should be kept by GMMH and HMPS of who was there, but also HMPS staff should record separately within their records evidence and information relevant to the risk of self-harm or suicide ”

Is this part of a recurring concern?

Yes — Ineffective prison suicide and self-harm prevention systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Observation regimes failing to account for predictable observation patterns

Wider context from the report

“5 13 It is suggested that since that the overwhelming majority of prisoners who kill themselves do so by ligatures particular care should be taken when prisoner who is on an ACCT is moved from a safer cell to an ordinary cell and their ACCT should be carefully reviewed and the number, type and frequency of observations Prisoner can quickly get used to the regularity of observations and undertake self-harming or suicidal behaviour when they think they will not be seen or have contact from HMPS or GMMH staff ”

Is this part of a recurring concern?

Yes — Ineffective prison suicide and self-harm prevention systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review ACCT risk information and escalate concerns on arrival

Wider context from the report

“5 9 It is suggested that receiving HMPS staff should ensure that they read and consider the ACCT file with particular emphasis on the assessment of risk of self-harm and suicide and how it has been managed to date and whether or not that needs to be reviewed on arrival Any concerns should be escalated ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record attendees at healthcare interviews involving prison discipline staff

Wider context from the report

“5 7 It is suggested that whenever there is a healthcare interview and a member of prison discipline staff is present, records should be kept by GMMH and HMPS of who was there, but also HMPS staff should record separately within their records evidence and information relevant to the risk of self-harm or suicide ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of staff to understand transfer rationale and destination suitability

Wider context from the report

“5 10 It is suggested that GMMH and HMPS staff should ensure as is far as is reasonably possible that the patient prisoner has a real understanding and comprehension of the reasons for transfer and the regime to which they are going, particularly if they have been moved from the HCC when they occupied a safer cell but were going to an ordinary cell with a number of ligature points The staff themselves have to have a clear understanding of the reasons for transfer and what the new wing regime or locations means for the prisoner and whether or not it is appropriate Records should be kept of the reasoning and justification ”

Is this part of a recurring concern?

Yes — Failure to ensure safe prisoner transfers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review and record relevant developing medical history before clinical interactions

Wider context from the report

“5 12 It is suggested that GMMH staff should ensure that when they have any clinical interactions with patient prisoners they familiarise themselves with all the developing relevant medical history including recent events and record what they have reviewed or considered ”

Is this part of a recurring concern?

Yes — Failure to review relevant clinical records before care decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure prisoners understand transfer reasons and destination regimes

Wider context from the report

“5 10 It is suggested that GMMH and HMPS staff should ensure as is far as is reasonably possible that the patient prisoner has a real understanding and comprehension of the reasons for transfer and the regime to which they are going, particularly if they have been moved from the HCC when they occupied a safer cell but were going to an ordinary cell with a number of ligature points The staff themselves have to have a clear understanding of the reasons for transfer and what the new wing regime or locations means for the prisoner and whether or not it is appropriate Records should be kept of the reasoning and justification ”

Is this part of a recurring concern?

Yes — Failure to ensure safe prisoner transfers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify participating healthcare staff and verify completeness of System One records

Wider context from the report

“5 6 It is suggested that whenever there is a healthcare interaction with a patient prisoner and more than one healthcare member of staff is present, their identities should be recorded and all clinically relevant information is included within the System One records and checked between those present as being full and complete ”

Is this part of a recurring concern?

Yes — Failure to accurately record the identities of clinicians involved in patient care; Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake holistic and updated self-harm or suicide risk assessment

Wider context from the report

“5 2 PSI-64/2011 recognises that there are a number of potential triggers to self-harming behaviour or suicide All staff should be alert to the increased risk of self-harm or suicide posed by prisoners with these risk factors and should act appropriately to address any concerns, including opening an ACCT if necessary However, it is suggested that the list of factors is not exhaustive and everything needs to be considered in light of the overall picture This will usually involve discipline staff and health care staff It is suggested that thereafter, particularly if the prisoner is moved to the HCC, considering all the risk factors and the changing position taking into account the previous recorded history of the prisoner from both a health care and general prison service records This is especially so when ACCTs are being reviewed and a prisoner is being discharged from the ACCT or moved out of the limited number of safer cells available in the prison There has to be consideration of the overall or ‘big picture’ with regards to the risks that the prisoner poses ”

Is this part of a recurring concern?

Yes — Ineffective prison suicide and self-harm prevention systems; Unreliable assessment of suicide and self-harm risk.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to hand over relevant ACCT risk information to receiving colleagues

Wider context from the report

“5 8 It is suggested that whenever there is a decision made to move a prisoner who is subject to an ACCT from the HCC to another location in the prison, prison staff of the receiving wing should ensure that they attend any final case reviews prior to discharge so that they are familiar with the relevant history and risks that the patient prisoner presents, make appropriate documentary records and ensure that relevant information is handed over to colleagues ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of receiving-wing staff to attend final ACCT case reviews before transfer

Wider context from the report

“5 8 It is suggested that whenever there is a decision made to move a prisoner who is subject to an ACCT from the HCC to another location in the prison, prison staff of the receiving wing should ensure that they attend any final case reviews prior to discharge so that they are familiar with the relevant history and risks that the patient prisoner presents, make appropriate documentary records and ensure that relevant information is handed over to colleagues ”

Is this part of a recurring concern?

Yes — Failure to ensure safe prisoner transfers; Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make appropriate documentary records for ACCT transfers

Wider context from the report

“5 8 It is suggested that whenever there is a decision made to move a prisoner who is subject to an ACCT from the HCC to another location in the prison, prison staff of the receiving wing should ensure that they attend any final case reviews prior to discharge so that they are familiar with the relevant history and risks that the patient prisoner presents, make appropriate documentary records and ensure that relevant information is handed over to colleagues ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redevelop ACCT training and deliver it to new staff and as refresher training for existing staff.

Verbatim wording from the response

“The associated training packages are currently being redeveloped and will be delivered to all new staff through POEL training and made available as refresher training for existing staff. A specific session on the risks and triggers for self-harm and suicide will form a major part of this training.”

Source location

2019-0445-Response-from-HMPPS
Page 2 · response
Published 8 January 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase the availability of safer cells for governors wherever possible through the national prison safety programme.

Verbatim wording from the response

“Fourth, safer cells (5.13-5.14). You are concerned that more such cells should be available, and that the movement of prisoners who are subject to ACCT from a safer cell to another location should be carefully managed. I understand the importance of reducing access to the means of suicide wherever possible. Physical safety, including increasing the provision of accommodation free of ligature points, is one of the work streams in our national prison safety programme. You will appreciate that large amounts of capital investment are necessary to improve the environment in this way, and we are not able to move as swiftly as we would want to. However, wherever possible we are increasing the numbers of safer”

Source location

2019-0445-Response-from-HMPPS
Page 2 · response
Published 8 January 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold and document ACCT case reviews before prisoner location moves, with receiving-location representation and transfer of relevant information.

Verbatim wording from the response

“The new ACCT guidance is much clearer about the need to involve the prisoner in all decisions that are taken, including those concerning location. In advance of implementing the new system, it is now the practice at HMP Manchester for a case review to be held prior to any location move, including moves from healthcare to residential wings. These reviews are attended by a representative from the new location, providing an opportunity to discuss any concerns and issues relating to risk, including how a change to location and regime might affect risk. Notes of the review and any decisions made are recorded in both the ACCT document and in the NOMIS case notes. Where an enhanced assessment has been completed by the psychology department, this is also forwarded to the new location.”

Source location

2019-0445-Response-from-HMPPS
Page 2 · response
Published 8 January 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete changes to the redesigned ACCT form and guidance and roll them out across the prison estate.

Verbatim wording from the response

“A number of your concerns relate to the Assessment, Care in Custody and Teamwork (ACCT) case management process for those identified as being at risk of self-harm or suicide. We have been working hard to improve the way that this system operates. Following a comprehensive review, we have devised a new version of the form and associated guidance, and I am pleased to note that much of what you have suggested has been adopted as part of that. We believe the new version will make the system easier to operate and thereby improve the quality of care offered to prisoners. It was piloted in ten establishments in 2019 and the feedback has been positive. We are currently making some further changes before rolling it out across the prison estate later in 2020.”

Source location

2019-0445-Response-from-HMPPS
Page 1 · response
Published 8 January 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve interpretation-service use at HMP Manchester by providing conference-style telephones for case reviews.

Verbatim wording from the response

“Second, interpretation services (5.4). You express concern about inconsistent use of such services by staff. A national contract with The Big Word ensures the availability of interpretation services across the prison estate. The new ACCT guidance will emphasise the importance of their use throughout the process, and the new ACCT form will include prompts to consider the use of the service at every significant point, including assessments and case reviews. In advance of the roll out of the new version of ACCT, the Governor of HMP Manchester has taken action to improve the use of the service at the prison, for example by making conference style telephones available for use at case reviews.”

Source location

2019-0445-Response-from-HMPPS
Page 2 · response
Published 8 January 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Capital investment requirements prevent safer-cell environmental improvements from progressing as quickly as desired.

Verbatim wording from the response

“Fourth, safer cells (5.13-5.14). You are concerned that more such cells should be available, and that the movement of prisoners who are subject to ACCT from a safer cell to another location should be carefully managed. I understand the importance of reducing access to the means of suicide wherever possible. Physical safety, including increasing the provision of accommodation free of ligature points, is one of the work streams in our national prison safety programme. You will appreciate that large amounts of capital investment are necessary to improve the environment in this way, and we are not able to move as swiftly as we would want to. However, wherever possible we are increasing the numbers of safer”

Source location

2019-0445-Response-from-HMPPS
Page 2 · response
Published 8 January 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing ACCT support is considered sufficient to manage acute risk in most cases without additional safer-cell provision.

Verbatim wording from the response

“cells available to governors. At HMP Manchester there are currently fourteen safer cells. Ten are in the healthcare unit, five of which are equipped with CCTV. Four non-CCTV cells are around the prison healthcare electro-chronic doors. Whilst there are currently no plans to increase the number of safer cells, we will keep this under review.”

Source location

2019-0445-Response-from-HMPPS
Page 3 · response
Published 8 January 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The healthcare provider is responsible for responding separately to concerns about clinical issues.

Verbatim wording from the response

“I am grateful to you for bringing to my attention a number of matters of concern, many of which are relevant across the prison estate. I have consulted with the Governor of HMP Manchester and, where relevant, will mention action that has been taken locally at the prison as well as work that is taking place at national level. I understand that the healthcare provider is responding separately to your concerns about clinical issues.”

Source location

2019-0445-Response-from-HMPPS
Page 1 · response
Published 8 January 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Require NHS England quality leads to quality-check and approve each final clinical review before submission to the Prison and Probation Ombudsman.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 8 January 2020.
  2. 2

    Require NHS England approval and documented competency checks for clinical reviewer appointments, including qualifications, registration, training, mentorship, supervision and review-specific suitability.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 8 January 2020.
  3. 3

    Procure and establish a revised North of England clinical review contract incorporating approved guidance, governance, quality assurance, approval pathways and performance monitoring.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 8 January 2020.
  4. 4

    Provide additional investment to enhance HMP Manchester’s mental health service with additional mental health, nursing, psychology and wellbeing staff.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 8 January 2020.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    Existing contractual approval, quality assurance and monitoring arrangements are considered sufficient to ensure future clinical reviews are robust.

    Stated by NHS EnglandExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
  2. 2

    The number of self-inflicted deaths at HMP Manchester from 2016 to 2019 was 11, not 29.

    Stated by HM Prison and Probation ServiceDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require NHS England quality leads to quality-check and approve each final clinical review before submission to the Prison and Probation Ombudsman.

Verbatim wording from the response

“Reviewers are assessed for their suitability to carry out specific reviews through discussion between the service provider and NHSEI. For example, only reviewers who have experience within mental health services will be considered suitable for reviews with a mental health component and likewise with physical health. The final draft clinical review produced after each investigation must now be quality checked and approved by NHSEI Health and Justice Quality Leads before being passed to the Prison and Probation Ombudsman for their approval. It is explicit in the contract for the service and in the guidance that clinical reviewers should not be expected to act as an expert witness but are expected only to review the service provided to the deceased and map against the service they could have expected to receive in the community.”

Source location

2019-0445-Response-from-NHS-England-Redacted
Page 2 · response
Published 8 January 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require NHS England approval and documented competency checks for clinical reviewer appointments, including qualifications, registration, training, mentorship, supervision and review-specific suitability.

Verbatim wording from the response

“As part of the new arrangements NHSEI Health and Justice Quality Leads are required to approve the identification and selection of appropriately skilled and suitable individuals by the service provider. This involves ensuring the clinical reviewer has the appropriate skill set through review of qualifications. There is a recognition that there may be gaps in knowledge, in some instances, however these are mitigated by the clinical reviewer accessing support from other professional advisors and subject matter experts as required. All appointments must be agreed by NHSEI and an up to date register is kept of all reviewer’s professional registration, either as a nurse or doctor. In addition data regarding qualifications and training and evidence of ongoing mentorship and supervision by experienced professionals, within the service is also documented.”

Source location

2019-0445-Response-from-NHS-England-Redacted
Page 2 · response
Published 8 January 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Procure and establish a revised North of England clinical review contract incorporating approved guidance, governance, quality assurance, approval pathways and performance monitoring.

Verbatim wording from the response

“After considering feedback relating to the provision of clinical reviews across the North region NHS England resolved to procure a more robust and secure contractual arrangement in order to address concerns and act upon that feedback. A revised procurement exercise for the Death in Custody Clinical Review service across the North of England was undertaken during 2018/19 with a contract start date of April 1st 2019. The procurement included the incorporation of the newly approved guidance from NHSE (the links of which are provided on the previous page and in ‘1’ and ‘2’ into the service specification, including sections regarding compliance with governance and quality aspects of service delivery along with confirmation of appropriate payments.”

Source location

2019-0445-Response-from-NHS-England-Redacted
Page 2 · response
Published 8 January 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional investment to enhance HMP Manchester’s mental health service with additional mental health, nursing, psychology and wellbeing staff.

Verbatim wording from the response

“Since the very sad death of Mr Nowosad in 2017, and in recognition of the scope for improvement that had been identified, NHSE has published an amended specification for the provision of mental health services in prison (see Annex 2) and all providers must comply with the scope of the specification. HMP Manchester audited its services against the requirements of the specification and, as a result, additional resource was provided by NHSE to enhance the service accordingly. This resulted in additional investment into HMP Manchester which provided for additional mental health, nursing, psychology and well-being staff.”

Source location

2019-0445-Response-from-NHS-England-Redacted
Page 3 · response
Published 8 January 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing contractual approval, quality assurance and monitoring arrangements are considered sufficient to ensure future clinical reviews are robust.

Verbatim wording from the response

“Robust processes around quality assurance, approval pathways and relevant performance monitoring were included in the contract and compliance with the guidance was mandated. The compliance is monitored through the quarterly contract performance meeting, against the clinical service provider data in the quality schedule return (see template in Annex 1).”

Source location

2019-0445-Response-from-NHS-England-Redacted
Page 2 · response
Published 8 January 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The number of self-inflicted deaths at HMP Manchester from 2016 to 2019 was 11, not 29.

Verbatim wording from the response

“Before turning to your concerns, I would like to clarify the position with regard to the number of self-inflicted deaths at HMP Manchester in recent years. At 5.1 you correctly point out that there were two such deaths in 2019, and four in 2018. However, it is not the case that there have been 29 such deaths since 2016. The correct figure for the period 2016-2019 is 11 self-inflicted deaths.”

Source location

2019-0445-Response-from-HMPPS
Page 1 · response
Published 8 January 2020

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/3

Data last updated 7 September 2026