PFD report

James David FLETCHER · Prevention of Future Deaths report

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Issued 1 May 2019•Blackpool and the Fylde

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
10

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised10

  1. Lack of staff knowledge about post-operative PEG risks and contraindications
    Part of recurring concern: Unreliable post-operative PEG care and complication management
  2. Failure to ensure peritonitis risk is identifiable after PEG surgery
    Part of recurring concern: Unreliable post-operative PEG care and complication management
  3. Failure to make timely clinical records communicating patients’ condition and care
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Use the SBAR tool to communicate important clinical information during transfers and patient reviews.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 July 2019.
  2. Action

    Develop a revised Electronic Document Management System business case for Executive Director consideration.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 July 2019.
  3. Action

    Issue a staff Red Alert reinforcing vigilance for post-operative peritonitis and guidance on PEG-tube care.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 July 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Existing admission medication reviews, clinical pharmacist assessments and in-Trust prescribing arrangements address essential medication availability.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of staff knowledge about post-operative PEG risks and contraindications

Wider context from the report

“4) I am concerned that there is a lack of knowledge amongst medical and nursing staff who may come into contact with and have the responsibility for the care of patients who have undergone PEG surgery about the post-operative risks of such surgery, in particular the risk of peritonitis, of the signs and symptoms which may give rise to a differential diagnosis of peritonitis and of measures which would be or may be contraindicated in the circumstances that complications, including peritonitis develop. This is illustrated in the present case by an apparent lack of awareness that peritonitis may develop and that the use of the PEG tube in the circumstances concerned was contraindicated and by the omission to place a warning label in the Deceased’s notes as provided for by the applicable protocol. The fact that the use of the PEG tube was contraindicated was not identified in the course of the internal serious incident investigation. ”

Is this part of a recurring concern?

Yes — Unreliable post-operative PEG care and complication management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure peritonitis risk is identifiable after PEG surgery

Wider context from the report

“5) Related to 4) above I am concerned that the risk of peritonitis may have been shrouded by the identified risks of sepsis and of aspiration pneumonia and that the risk of peritonitis also needs to be identifiable by those providing care for patients following such surgery. ”

Is this part of a recurring concern?

Yes — Unreliable post-operative PEG care and complication management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make timely clinical records communicating patients’ condition and care

Wider context from the report

“2) There is a risk of future deaths because both patient care and the opportunity to learn valuable lessons following a death may be compromised by issues pertaining to the quality of record keeping and to the retention of records. Whilst it is understood that “NEWS 2” is being introduced and supersedes the early warning score system being used at the time of the Deceased’s death and whilst the early warning score system in use at the time does not, therefore, form the subject matter of this report: a) I am concerned that the evidence revealed that substantial periods of time elapsed, at times measuring 9 or more hours, when no entry was made in the Deceased’s History Sheet, notwithstanding the deteriorating nature of the Deceased’s condition. This approach to record keeping carries the risk of material information concerning the condition and care of patients not being communicated between medical, nursing and other clinicians; b) Complete records were not provided to the Court in accordance with directions given prior to the inquest. It was understood from the Trust that complete records were unavailable and yet it transpired on the first day of the inquest that further records were available but had not been found and produced previously. I am concerned that the system of record keeping gives rise to a risk that patients’ records which are material to their ongoing care will be lost or otherwise inaccessible. c) I am concerned that, without records of appropriate quality being made and retained, the opportunity to learn lessons through the process of internal investigations and, should it arise, the Coroner investigation and inquest process will be compromised. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Loss or inaccessibility of records material to ongoing patient care

Wider context from the report

“2) There is a risk of future deaths because both patient care and the opportunity to learn valuable lessons following a death may be compromised by issues pertaining to the quality of record keeping and to the retention of records. Whilst it is understood that “NEWS 2” is being introduced and supersedes the early warning score system being used at the time of the Deceased’s death and whilst the early warning score system in use at the time does not, therefore, form the subject matter of this report: a) I am concerned that the evidence revealed that substantial periods of time elapsed, at times measuring 9 or more hours, when no entry was made in the Deceased’s History Sheet, notwithstanding the deteriorating nature of the Deceased’s condition. This approach to record keeping carries the risk of material information concerning the condition and care of patients not being communicated between medical, nursing and other clinicians; b) Complete records were not provided to the Court in accordance with directions given prior to the inquest. It was understood from the Trust that complete records were unavailable and yet it transpired on the first day of the inquest that further records were available but had not been found and produced previously. I am concerned that the system of record keeping gives rise to a risk that patients’ records which are material to their ongoing care will be lost or otherwise inaccessible. c) I am concerned that, without records of appropriate quality being made and retained, the opportunity to learn lessons through the process of internal investigations and, should it arise, the Coroner investigation and inquest process will be compromised. ”

Is this part of a recurring concern?

Yes — Failure to retain safety-critical source records and evidence; Unreliable access to relevant clinical records for safe care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of internal serious incident investigations to identify PEG contraindications

Wider context from the report

“4) I am concerned that there is a lack of knowledge amongst medical and nursing staff who may come into contact with and have the responsibility for the care of patients who have undergone PEG surgery about the post-operative risks of such surgery, in particular the risk of peritonitis, of the signs and symptoms which may give rise to a differential diagnosis of peritonitis and of measures which would be or may be contraindicated in the circumstances that complications, including peritonitis develop. This is illustrated in the present case by an apparent lack of awareness that peritonitis may develop and that the use of the PEG tube in the circumstances concerned was contraindicated and by the omission to place a warning label in the Deceased’s notes as provided for by the applicable protocol. The fact that the use of the PEG tube was contraindicated was not identified in the course of the internal serious incident investigation. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable formal safety-incident management processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain records of sufficient quality for learning from investigations

Wider context from the report

“2) There is a risk of future deaths because both patient care and the opportunity to learn valuable lessons following a death may be compromised by issues pertaining to the quality of record keeping and to the retention of records. Whilst it is understood that “NEWS 2” is being introduced and supersedes the early warning score system being used at the time of the Deceased’s death and whilst the early warning score system in use at the time does not, therefore, form the subject matter of this report: a) I am concerned that the evidence revealed that substantial periods of time elapsed, at times measuring 9 or more hours, when no entry was made in the Deceased’s History Sheet, notwithstanding the deteriorating nature of the Deceased’s condition. This approach to record keeping carries the risk of material information concerning the condition and care of patients not being communicated between medical, nursing and other clinicians; b) Complete records were not provided to the Court in accordance with directions given prior to the inquest. It was understood from the Trust that complete records were unavailable and yet it transpired on the first day of the inquest that further records were available but had not been found and produced previously. I am concerned that the system of record keeping gives rise to a risk that patients’ records which are material to their ongoing care will be lost or otherwise inaccessible. c) I am concerned that, without records of appropriate quality being made and retained, the opportunity to learn lessons through the process of internal investigations and, should it arise, the Coroner investigation and inquest process will be compromised. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of disseminated communication guidance and protocols for patients unable to communicate verbally

Wider context from the report

“1) I am concerned that, whilst there exist policies concerned with the provision of care to those patients with learning disabilities there may be a lack of disseminated guidance and protocols for the care of those patients who are unable to communicate verbally. It is of particular concern that, in such cases, measures should be identified by which a method of communication can be established and/or appropriate measures should be put in place to compensate for any lack of communication verbally, including but not necessarily limited to the use of objective observations. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure accurate and understood communication between clinical staff

Wider context from the report

“3) I am concerned that communications between medical staff, between nursing staff and between medical and nursing staff should be accurate and that it should be ensured that they have been understood. By way of example, in this matter, there was either miscommunication or misunderstanding of the position concerning the taking of an abdominal x-ray and an apparent miscommunication or misunderstanding of the level of expertise being offered in the interpretation of a chest x-ray. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure essential medication is available in the correct location

Wider context from the report

“6) The evidence disclosed that certain essential medication had not been retained in close proximity to the Deceased, where it was required. I am concerned that, in such circumstances, essential medication may be required urgently to protect the life of a patient and that systems should be robust enough to ensure that it is available in the correct location. ”

Is this part of a recurring concern?

Yes — Failure to ensure essential clinical equipment and supplies are available and serviceable; Failure to provide required medication promptly when clinically needed.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to place required PEG warning labels in patient notes

Wider context from the report

“4) I am concerned that there is a lack of knowledge amongst medical and nursing staff who may come into contact with and have the responsibility for the care of patients who have undergone PEG surgery about the post-operative risks of such surgery, in particular the risk of peritonitis, of the signs and symptoms which may give rise to a differential diagnosis of peritonitis and of measures which would be or may be contraindicated in the circumstances that complications, including peritonitis develop. This is illustrated in the present case by an apparent lack of awareness that peritonitis may develop and that the use of the PEG tube in the circumstances concerned was contraindicated and by the omission to place a warning label in the Deceased’s notes as provided for by the applicable protocol. The fact that the use of the PEG tube was contraindicated was not identified in the course of the internal serious incident investigation. ”

Is this part of a recurring concern?

Yes — Unreliable post-operative PEG care and complication management.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the SBAR tool to communicate important clinical information during transfers and patient reviews.

Verbatim wording from the response

“3) Accuracy of communication between medical and nursing staff – The Trust recently introduced a revised early warning score NEWS2 which is a national programme for the recognition of patients who require assessment. There has been a training programme overseen by the Interim Director of Quality Improvement and the Deputy Medical Director to ensure that all staff are aware of this. The above two officers jointly chair the Care of the Acutely Ill Patient workstream within the Trust and have oversight of the roll-out of the training programme. In addition the Trust has a SBAR tool to convey important information between clinicians when patients are being transferred from one area to another when review of a patient is required.”

Source location

2019-0146-Response-by-Blackpool-Teaching-Hospitals-NHS-Trust
Page 2 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a revised Electronic Document Management System business case for Executive Director consideration.

Verbatim wording from the response

“2) Concern regarding record keeping – Whilst the Trust has made progress with electronic access to general practice records and partial provision of electronic records within the Emergency Department we have not as yet implemented an Electronic Document Management System (EDMS). A business case was approved by the Trust Board in January 2018 but because of more pressing cost pressures it has not been possible to progress this to date. A revised business case is in development and due for consideration by Executive Directors by the end of this month.”

Source location

2019-0146-Response-by-Blackpool-Teaching-Hospitals-NHS-Trust
Page 1 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a staff Red Alert reinforcing vigilance for post-operative peritonitis and guidance on PEG-tube care.

Verbatim wording from the response

“4) A lack of knowledge about risks of peritonitis in patients who have undergone PEG surgery - As identified in the Serious Incident (SI) investigation report signed off by the Chief Executive in December of last year a death after PEG tube insertion is rare and occurs in less than 1% of procedures and peritonitis too is a rare complication. That notwithstanding, staff should be alert to the risk of peritonitis in any patient who has undergone abdominal surgery and I have issued a Red Alert to all staff in the light of this serious incident investigation to remind them of: vigilance in the post-operative period and of the need to be alert to the possibility of peritonitis; and guidelines on the care of PEG tubes.”

Source location

2019-0146-Response-by-Blackpool-Teaching-Hospitals-NHS-Trust
Page 2 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing admission medication reviews, clinical pharmacist assessments and in-Trust prescribing arrangements address essential medication availability.

Verbatim wording from the response

“6) Approximate availability of essential medication – The practice in the Trust is that all patients on admission have their medication reviewed by the admitting doctor and are then seen by a clinical pharmacist and drugs are prescribed for use within the Trust.”

Source location

2019-0146-Response-by-Blackpool-Teaching-Hospitals-NHS-Trust
Page 2 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cost pressures have prevented implementation of the Electronic Document Management System, although a revised business case is being developed.

Verbatim wording from the response

“2) Concern regarding record keeping – Whilst the Trust has made progress with electronic access to general practice records and partial provision of electronic records within the Emergency Department we have not as yet implemented an Electronic Document Management System (EDMS). A business case was approved by the Trust Board in January 2018 but because of more pressing cost pressures it has not been possible to progress this to date. A revised business case is in development and due for consideration by Executive Directors by the end of this month.”

Source location

2019-0146-Response-by-Blackpool-Teaching-Hospitals-NHS-Trust
Page 1 · response
Published 29 July 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Use the revised NEWS2 early warning score and deliver staff training supporting its rollout.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 July 2019.
  2. 2

    Flag known learning disabilities in electronic patient records and automatically transfer alerts to the Acute Medical Unit patient tracker.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 July 2019.
  3. 3

    Provide accessible information through the Accessible Information Standard Policy and Interpretation and Translation Procedure.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 July 2019.
  4. 4

    Maintain guidance for people with learning disabilities and adapted dementia screening, while revising the learning-disability care guideline.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 July 2019.
  5. 5

    Review admission medication, obtain clinical-pharmacist review, and prescribe medicines for use within the Trust.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 July 2019.
  6. 6

    Work with the Fylde and Wyre CCG Data Controller to introduce equivalent learning-disability flags for Lancashire residents.

    Stated by Blackpool Teaching Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 July 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the revised NEWS2 early warning score and deliver staff training supporting its rollout.

Verbatim wording from the response

“3) Accuracy of communication between medical and nursing staff – The Trust recently introduced a revised early warning score NEWS2 which is a national programme for the recognition of patients who require assessment. There has been a training programme overseen by the Interim Director of Quality Improvement and the Deputy Medical Director to ensure that all staff are aware of this. The above two officers jointly chair the Care of the Acutely Ill Patient workstream within the Trust and have oversight of the roll-out of the training programme. In addition the Trust has a SBAR tool to convey important information between clinicians when patients are being transferred from one area to another when review of a patient is required.”

Source location

2019-0146-Response-by-Blackpool-Teaching-Hospitals-NHS-Trust
Page 2 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Flag known learning disabilities in electronic patient records and automatically transfer alerts to the Acute Medical Unit patient tracker.

Verbatim wording from the response

“1) There may be a lack of disseminated guidance and protocols for the care of those patients who are unable to communicate verbally – The Trust has an Accessible Information Standard Policy allowing for provision of information in different languages and formats, including braille. Our Interpretation and Translation Procedure caters for service users who do not speak English or who are hard of hearing. The Trust has two further relevant guidelines, one for the care of people with learning disabilities and the second for the provision of learning disability adapted dementia screening. The first of these was instituted in May 2016 and is currently being reviewed and revised. Within our Emergency Department Blackpool residents are flagged on the electronic patient record if they are known to have learning disabilities thus alerting medical and nursing staff.”

Source location

2019-0146-Response-by-Blackpool-Teaching-Hospitals-NHS-Trust
Page 1 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide accessible information through the Accessible Information Standard Policy and Interpretation and Translation Procedure.

Verbatim wording from the response

“1) There may be a lack of disseminated guidance and protocols for the care of those patients who are unable to communicate verbally – The Trust has an Accessible Information Standard Policy allowing for provision of information in different languages and formats, including braille. Our Interpretation and Translation Procedure caters for service users who do not speak English or who are hard of hearing. The Trust has two further relevant guidelines, one for the care of people with learning disabilities and the second for the provision of learning disability adapted dementia screening. The first of these was instituted in May 2016 and is currently being reviewed and revised. Within our Emergency Department Blackpool residents are flagged on the electronic patient record if they are known to have learning disabilities thus alerting medical and nursing staff.”

Source location

2019-0146-Response-by-Blackpool-Teaching-Hospitals-NHS-Trust
Page 1 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain guidance for people with learning disabilities and adapted dementia screening, while revising the learning-disability care guideline.

Verbatim wording from the response

“1) There may be a lack of disseminated guidance and protocols for the care of those patients who are unable to communicate verbally – The Trust has an Accessible Information Standard Policy allowing for provision of information in different languages and formats, including braille. Our Interpretation and Translation Procedure caters for service users who do not speak English or who are hard of hearing. The Trust has two further relevant guidelines, one for the care of people with learning disabilities and the second for the provision of learning disability adapted dementia screening. The first of these was instituted in May 2016 and is currently being reviewed and revised. Within our Emergency Department Blackpool residents are flagged on the electronic patient record if they are known to have learning disabilities thus alerting medical and nursing staff.”

Source location

2019-0146-Response-by-Blackpool-Teaching-Hospitals-NHS-Trust
Page 1 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review admission medication, obtain clinical-pharmacist review, and prescribe medicines for use within the Trust.

Verbatim wording from the response

“6) Approximate availability of essential medication – The practice in the Trust is that all patients on admission have their medication reviewed by the admitting doctor and are then seen by a clinical pharmacist and drugs are prescribed for use within the Trust.”

Source location

2019-0146-Response-by-Blackpool-Teaching-Hospitals-NHS-Trust
Page 2 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the Fylde and Wyre CCG Data Controller to introduce equivalent learning-disability flags for Lancashire residents.

Verbatim wording from the response

“These alerts automatically populate the electronic patient tracker for those patients who are admitted from the Emergency Department to our Acute Medical Unit. The Trust is currently working with the Data Controller for Fylde and Wyre CCG so that we may introduce a similar flag for Lancashire residents in our catchment area. Within the Trust we have a lead nurse for learning disability who is available to all staff for advice on the care of patients with learning disabilities and we have a programme for Learning Disability Guides who are link members of staff within the different areas of the Trust. This familiarises them with our current guidelines and sources of further information.”

Source location

2019-0146-Response-by-Blackpool-Teaching-Hospitals-NHS-Trust
Page 1 · response
Published 29 July 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026